DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Quality Assurance team is dedicated to ensuring a seamless and reliable platform performance. The team is responsible for identifying, diagnosing, and resolving application bugs and map-related issues, directly safeguarding the daily experience of both drivers and passengers.

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  Monitor and analyze inbound reporting channels to identify major user pain points and system bugs.

  
  


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  Own the end-to-end lifecycle of technical tickets, from reporting and tracking to final verification with the core engineering team.

  
  


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  Propose actionable ideas and quality standards to help achieve QA milestones and broader business objectives.

  
  


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  Create strategies to elevate the visibility of critical user issues, driving faster prioritization and alignment with tech teams.

  
  


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  Accelerate turnaround times for bug fixes by ensuring engineering teams understand the urgency and impact of user issues.

  
  


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  Build and manage strong relationships as the key bridge between local operations and the product/engineering teams.

  
  


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  Collaborate with cross-functional areas to align goals and solve complex problems that impact the daily user experience.

  
  


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  Drive improvements in the maps experience, focusing specifically on navigation, routing, and toll fee.

  
  

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   Proficiency in Excel

   
   


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   Full proficiency in both English and Spanish, with excellent verbal and written communication skills.

   
   


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   A meticulous eye for detail and a persistent focus on quality.

   
   


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   Strong analytical and critical thinking skills to diagnose complex issues.

   
   


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   Exceptional collaboration skills, with a practical and patient approach to working alongside ops managers and QA/Maps stakeholders.

   
   


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   A self-driven mindset, a strong sense of ownership, and the ability to learn quickly in a fast-paced environment.

   
   


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   Proven capability in project management, process optimization, and operational efficiency.

   
   

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms