DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

We're looking for a Creative Operations Sr Analyst who believes great creative work doesn't happen by accident—it happens through smart systems, strong partnerships, and continuous improvement.

This isn't a traditional project management role, and it isn't a design role. You'll be the person who connects business strategy, creative excellence, and operational efficiency.

You'll partner closely with Creative, Marketing, and cross-functional teams to improve the way work gets done—from the moment a brief is submitted to the final delivery. You'll challenge processes, identify bottlenecks, leverage AI and automation, and ensure every deliverable has the right strategic foundation before it reaches our creative team.

If you're naturally curious, love optimizing workflows, enjoy asking "why," and believe AI can amplify creativity rather than replace it, we'd love to meet you.

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  Manage Design’s operation to ensure the delivery of inApp, Paid and OOH adaptations for Marketing campaigns for the Spanish Speaking Latam region.

  
  


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  Review incoming briefs, challenge unclear requests, and ensure strategic alignment before work enters production.

  
  


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  Drive continuous improvement initiatives across the creative workflow to increase efficiency, quality, and speed.

  
  


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  Analyze creative operations data to identify bottlenecks and recommend scalable solutions.

  
  


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  Design, implement, and optimize processes that improve delivery timelines without sacrificing creative quality.

  
  


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  Leverage AI tools and automation to simplify repetitive tasks and enhance operational excellence.

  
  


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  Partner with Creative, Marketing, Media, and Business teams to improve collaboration across the creative lifecycle.

  
  


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  Monitor workload to ensure the design team has the right balance in terms of request assignment. 

  
  


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  Monitor operational KPIs and identify opportunities to improve productivity, predictability, and resource allocation.

  
  


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  Champion a culture of experimentation, continuous learning, and innovation within Creative Operations.

  
  

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  4+ years of experience in Creative Operations, Marketing Operations, Project Management or similar operational roles supporting creative teams.

  
  


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  Experience improving workflows through process redesign, automation, AI, or operational excellence initiatives.

  
  


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  Strong understanding of the creative development process and how cross-functional marketing teams operate.

  
  


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  Ability to evaluate briefs and identify missing strategic information before execution begins.

  
  


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  Excellent communication skills with the confidence to challenge ideas constructively.

  
  


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  Analytical mindset with the ability to translate data into actionable recommendations.

  
  


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  Experience working with workflow management platforms (Monday.com, Asana, Jira, Airtable, Wrike, etc.).

  
  


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  Familiarity with AI tools that improve productivity, documentation, workflow automation, or creative operations (ChatGPT, Gemini, Claude, Notion AI, Zapier, Make, or similar).

  
  


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  Strong stakeholder management and facilitation skills.

  
  


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  Comfortable working in fast-paced environments with multiple priorities.

  
  


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  Comfortable understanding and speaking English. Most of the briefs and stakeholders are English speakers. 

  
  

Bonus Points If You Have

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  Experience supporting in-house creative or marketing teams.

  
  


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  Knowledge of DesignOps or Creative Operations best practices.

  
  


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  Experience implementing AI-driven operational improvements.

  
  


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  Experience building dashboards and operational reporting.

  
  


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  Familiarity with Agile methodologies.

  
  


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  Basic understanding of design principles, branding, and creative strategy.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms