DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Following the recent soft launch of DiDi Premier in Mexico, our team is shifting from traditional compliance enforcement to building a world-class, identity-driven service culture. The Premier Channel Manager operates at the core intersection of Account Management and Supply Development. Inspired by the high-velocity operations of DiDi Food and the quality governance of DiDi China, this hybrid role moves away from static desk routines to act as a true "Farmer" in the field. You will own the localized relationship layer, transforming abstract service standards into real-world experience consistency across our driver and fleet partner ecosystem.

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  Portfolio Coaching: Actively monitor, audit, and improve your portfolio's core metrics, specifically Total Supply Hours (TSH) and Service Scores (SS).
  

   

  
  
  
  


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  Field Execution ("The Farmer Routine"): Spend Tuesdays through Thursdays deployed in the field conducting Hub visits, auditing vehicle standards, and delivering in-person coaching.
  

   

  
  
  
  


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  Dual-Channel Governance: Depending on your portfolio, you will either act as an institutional consultant for corporate fleet business models or scale operations through an incentive-driven network of elite independent driver community leaders.
  

   

  
  
  
  


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  Community & Intervention: Manage localized communication channels (WhatsApp/D-Chat) and execute proactive performance interventions or re-training loops for underperforming drivers.
  

   

  
  
  
  


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  Cross-Functional Feedback: Act as the direct bridge to HQ, translating field insights, operational friction, and partner needs into actionable strategies for Supply Development.
  
  

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  Professional Background: 2 to 5 years of experience in Key Account Management (KAM), B2B Operations, Community Management, or Field Operations within gig-economy platforms.
  

   

  
  
  
  


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  Interpersonal & Relationship Skills: Exceptional empathy, active listening, and a natural disposition for building trust-based, professional relationships.
  

   

  
  
  
  


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  Data & Analytical Proficiency: Strong ability to navigate data dashboards (e.g., Looker), interpret spreadsheet models, and translate telemetry or service metrics into clear action plans.
  

   

  
  
  
  


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  Channel Specialization (One of the following is a plus):
  

  
  

  
  
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    For Corporate Fleets: Experience operating structured Service Level Agreements (SLAs) and conducting high-level performance reviews with business owners.
    

     

    
    
    
    
  
  
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    For Independent Supply: Mastery of decentralized community dynamics, event organization, and a basic understanding of behavioral economics or performance-based reward frameworks.
    

     

    
    
    
    
  
  

  
  

  
  
  
  


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  Operational Resilience: The stamina and drive required to coach extensive field operations, navigate high-friction scenarios under pressure, and influence stakeholders without direct authority.
  

   

  
  
  
  


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  Education: A university degree or equivalent commercial experience
  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms