If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridYou will join the Product Operations (B2B) team at 99Food, supporting initiatives that help us better understand restaurants, the food delivery market, and improve the products we build for merchants.
We are looking for someone who is organised, almost morbidly curious, and proactive: someone who enjoys understanding how things work, learns quickly, and can separate noise from meaningful insights.
- Supporting research with partner restaurant, primarily through supervised interviews, field visits, and surveys, turning observations into summaries, highlighting issues, patterns and practical next-steps;
- Helping build Product's operational knowledge about merchants by improving internal processes, applying frameworks and methodologies, coordinating interviews, and producing reports that inform product managers, while ensuring compliance with internal policies and regulations;
- Contribute to cross-functional initiatives related to merchant quality and product improvements, including providing early input for Business Requirements Documents (BRDs) and supporting the team's OKRs;
- Free to explore the use of spreadsheets, slide presentations, AI, and proprietary tools to structure information, connect the dots, uncover the "so what" behind the data, communicating insights with creativity and care.
- Attention to detail and ownership: you balance quality and speed, delivering concise, visually polished documents, well-structured spreadsheets, and clear narratives. You consistently maintain a high bar for accuracy and quality.
- Strong critical thinking and communication skills: you are comfortable working with numbers, do not shy away from math or unfamiliar problems, and can anticipate questions, connect the dots, and explain complex ideas in a clear and well-structured way.
- Strong curiosity and eagerness to learn: you are interested in learning SQL, Python, or AI to organise information or answer questions more efficiently. Previous experience with these tools is not required.
- Advanced English proficiency: our team works in an international environment, so you should be comfortable communicating in both Portuguese and English every day. You should also bring a caring, professional, and reliable attitude when working with restaurant partners, teammates, and people from different cultures.
- Expected graduation in December 2027 or later. Students pursuing a business-related degree (e.g. Accounting, Economics, Actuarial Science, etc.) or related fields.
- Fit with our team: we take the work seriously and we also enjoy the ride! Which means if you're resourceful, curious and excited to join us as Brazil's food delivery industry is being reshaped, you don't need to tick every box from the above list since day one - what matters is your willingness and ability to rise to the challenge.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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