DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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We are looking for a Senior TA Operations Manager to lead and scale our Talent Acquisition Operations function across LATAM. This is a high-impact leadership role responsible for a team of 10+ professionals operating across five strategic pillars: Enablement, Recruiting Technology, Employer Branding, Processes & Policies, and Analytics & Strategic Planning.

As the Head of TA Ops, you will be the operational backbone of the TA LATAM organization — ensuring our recruiters have the right tools, processes, data, and support to deliver an exceptional hiring experience at scale. You will partner directly with the TA Head LATAM, HR leadership, and business stakeholders to drive efficiency, compliance, and innovation across the entire talent acquisition function.

•     Own TA processes, policies, and SOPs across LATAM — and keep improving them.

•     Drive automation and recruiting tech adoption to increase team efficiency.

•     Own and continuously improve end-to-end TA processes, policies, and standard operating procedures across LATAM.

•     Drive process automation and digitization initiatives to increase recruiter efficiency and reduce time-to-hire.

•     Manage the TA budget, ensuring optimal allocation of resources across headcount, technology, and programs.

•     Lead the strategy, implementation, and optimization of recruiting technology platforms and tools.

•     Partner with HR Tech and IT teams to ensure systems are integrated, adopted, and delivering ROI.

•     Oversee DiDi's employer brand strategy across LATAM, including career page, LinkedIn, Glassdoor, and EVP activation.

•     Ensure a consistent and compelling candidate experience across all touchpoints and markets.

•     Partner with the TA Head and HR leadership to inform strategic workforce planning decisions.

•     Own TA policy governance, including internal transfers, referrals, rehires, alumni programs, and eligibility checks.

•     Design and execute TA enablement programs, including onboarding, learning & development, and Keep Well initiatives.

•     8+ years of experience in Talent Acquisition, HR Operations, or a related People function.

•     4+ years of people management experience, ideally leading multi-disciplinary teams.

•     Proven track record of building and scaling TA operations functions in fast-paced, high-growth environments.

•     Experience managing TA technology stacks (ATS, CRMs, automation tools) and driving adoption at scale.

•     Prior experience in a regional or global TA Operations role strongly preferred.

•     Background in tech, mobility, or consumer internet companies is a plus.

•     Strong analytical mindset — ability to translate data into operational insights and strategic recommendations.

•     Exceptional stakeholder management and influencing skills at senior leadership level.

•     Structured thinker with a hands-on, execution-oriented approach — comfortable moving between strategy and detail.

•     Deep knowledge of employer branding, TA process design, and recruiting technology landscapes.

•     Fluent in English.
High adaptability and resilience — able to lead through ambiguity and organizational change

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms