If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridThe Inside Sales Coordinator is responsible for engaging and converting prospective customers through outbound channels, contributing directly to the growth of our business. This position plays a vital role in the sales strategy by coordinating our sales team, both internal and external, understanding customer needs, improving sales pitch and controlling main operational KPIs. We are looking for resilient, driven, and curious individuals who thrive in dynamic environments and are motivated by results.
Conducting high-volume outbound outreach through phone, WhatsApp, SMS, and email to engage potential customers.
Managing follow-up cadences, ensuring timely and effective re-engagement with leads.
Funnel Execution & Conversion - Navigate the full qualification funnel, identifying bottlenecks and overcoming objections.
Supporting campaigns and A/B tests with timely and accurate execution.
BPO and Team Collaboration Work in coordination with internal and outsourced teams to ensure smooth, controlled and efficient process execution.
Performance & Quality - Discipline Meet or exceed daily/weekly KPIs, including outreach volume, conversion rates, and follow-up adherence.
Lead regular training, quality assessments, and feedback sessions.
Key Attributes: ·
High resilience and emotional intelligence;
Strong listening skills and curiosity
Enthusiastic and high-energy communication style
Team player who thrives in collaborative and fast-paced environments
Qualifications:
3+ year experience in sales, acquisition or customer success
Experienced in managing outsourced operations
Basic understanding of sales funnels
Strong organizational skills
Preferred Skills:
Familiarity with outbound campaigns and sales engagement platforms
Exposure to high-volume outreach environments
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
Software Powered by ICIMS
www.icims.com