DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

For more information, please visit: www.didiglobal.com/news

We are looking for an Operations Analyst to support the performance, cross-functional processes, and day-to-day operations of our business ecosystem. This role plays a key part in bridging commercial execution, CRM marketing, and Key Account Management by streamlining workflows, managing campaigns, and transforming operational data into actionable partner insights.

The role combines CRM execution, process design, partner support, and performance tracking, with strong exposure to cross-functional stakeholders and external business partners. It is an excellent opportunity for someone analytical and operational who wants to develop influence, process ownership, and management skills in a dynamic environment.

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  Map and optimize operational processes: Design, document, and refine workflows across car rental partners, BD, and sales teams to eliminate bottlenecks and provide full visibility into execution stages.

  
  


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  Execute CRM campaigns & communications: Manage end-to-end setup and dispatch schedules in our CRM, monitoring delivery, engagement, and conversion metrics while supporting driver journey builds and landing pages.

  
  


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  Enable Key Account & Partner routines: Support the Key Account Management team by building and updating weekly reporting decks, data packages, and performance insights shared directly with car partners.

  
  


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  Manage marketing briefs & partner assets: Draft creative briefings, coordinate updates for campaign artwork, and ensure marketing assets align with strategic partnership goals.

  
  


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  Support CRM system transition: Assist in data mapping, workflow alignment, and operational execution during the migration to our new CRM platform.

  
  


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  Drive partner onboarding & governance: Coordinate routine sending of NDAs, handle contract submissions in internal systems, and organize documentation to guarantee smooth partnership go-lives. 

  
  


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  Direct operational & sales dispatches: Extract, segment, and route daily target lists to internal sales teams and external BPO partners to support daily operational performance.

  
  

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  Relevant experience: Background in Business Operations, CRM Management, Partnership Operations, Key Account Support. 

  
  


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  CRM & Marketing Ops proficiency: Practical experience managing CRM tools, setting up campaign dispatches, tracking user journeys, and managing landing pages or asset briefings.

  
  


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  Process mapping & optimization: Solid ability to design operational workflows, create standard operating procedures, and improve cross-departmental handoffs.

  
  


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  Key Account & Stakeholder support: Experience preparing executive decks, partner-facing performance reports, and collaborating across BD, Sales, and BPO partners.

  
  


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  Data analytics & visualization: Proficiency in Excel/Google Sheets (and basic SQL or dashboard tools) to evaluate sales funnels, conversion rates, and operational KPIs.

  
  


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  Contract & documentation management: High attention to detail for managing onboarding workflows, NDAs, and contract submittals accurately.

  
  


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  Ownership and adaptability: Highly organized project manager mindset, capable of balancing multiple operational routines, partner requests, and fast-paced timelines.

  
  

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms