DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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The Merchant Service and Governance team is dedicated to empowering our merchants while maintaining a high-quality, trustworthy platform ecosystem. We are responsible for designing, implementing, and refining policies that elevate merchant performance and uphold platform standards. By leveraging deep insights, our team builds robust governance frameworks that balance sustainable merchant growth with a premium user experience.

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  Analyzing Merchant Data: Dive deep into large-scale merchant datasets to monitor performance metrics, identify behavioral trends, and uncover actionable insights.

  
  


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  Empowering Policy Decisions: Provide accurate, data-backed evidence and analysis to help the team formulate, optimize, and evaluate merchant governance policies.

  
  


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  Collaborating on Strategies: Work closely with team members to translate complex data findings into clear, strategic recommendations for merchant service improvements.

  
  


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  Creating and Managing Reports: Utilize tools to build and maintain data reports, tracking the long-term effectiveness and impact of newly implemented governance policies.

  
  

• A bachelor’s degree or current enrollment in Business, Data Science, Economics, Law, or a related field is preferred but not strictly required if equivalent practical experience is demonstrated.


• Proficiency in Excel and SQL, with the ability to extract, clean, and analyze large merchant datasets to produce actionable insights in a timely manner.


• Strong attention to detail and investigative mindset, capable of identifying subtle policy breaches and documenting findings clearly and accurately.


• Effective written and verbal communication skills in English to prepare concise reports and collaborate across cross-functional teams.


• Problem-solving orientation with a bias for measurable impact, able to prioritize workload to meet SLA-driven remediation and reporting timelines.


• High integrity and respect for confidentiality when handling sensitive merchant and transaction information, aligned with DiDi’s compliance and data protection standards.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms