DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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99Pay moves a large volume of payments every day for users, drivers, restaurants and merchants of the 99 ecosystem. This position is part of the back office of the Customer Fund Management team, 99Pay's treasury, in the reconciliation and operations group. The group is responsible for the daily transactional reconciliation of 99Pay's payment and credit products: matching every transaction (Pix, boleto, cards, transfers and wallet movements on the payment side; loan disbursements, repayments and renegotiations on the credit side) between internal systems, settlement accounts and accounting records, investigating and solving mismatches, and keeping the evidence that supports internal controls and audits. The team works closely with product, engineering, accounting and customer experience in Brazil and abroad to fix root causes, automate manual work on the reconciliation platform and support the launch of new products. You will take ownership of one of these fronts and support the others as the operation grows.

• Executing daily reconciliations in settlement accounts, internal systems and accounting records, for one or more of 99Pay's payment and credit products.


• Investigating pending and mismatched transactions, finding the root cause and making the adjustments needed to close each case within the agreed deadlines.


• Monitoring transactions and finance operational KPIs, and raising alerts when something is off.


• Handling user and partner cases that depend on the back office, such as refunds, payments sent in error and blocked or closed accounts, to give users the best possible experience.


• Configuring the back-office structure that supports the products: internal accounts, transaction codes and operational flows.


• Supporting Central Bank reports, internal controls evidence and audit requests with accurate and timely data.


• Working with product and engineering teams to automate manual tasks on the reconciliation platforms and to prepare the reconciliation of new products before launch.


• Documenting procedures and SOPs so that every routine has a backup.


• Suggesting improvements that increase efficiency and reduce operational risk.

• A hands-on profile: you like to open the data, find the difference and close the case yourself.


• Reliability: you deliver the daily routine on time, every day, and people can trust your numbers without checking them again.


• Ownership and integrity: you deal with customer funds, so you raise problems early, never hide a mismatch and follow the controls even under pressure.


• Attention to detail and curiosity to go after the root cause instead of only fixing the symptom.


• Willingness to learn new products, systems and flows quickly, and to improve the way things are done.


• Clear communication and teamwork, with local and international colleagues.


• 2+ years of experience in reconciliation, back office, treasury or accounting; experience in a Central Bank regulated company (payment institution, bank, fintech) is a plus.


• Good Excel skills and basic knowledge of accounting entries and of the Brazilian payment system (Pix, boleto, cards).


• Bachelor's degree in business, accounting, economics or related areas, completed or in progress.


• Advanced English for reading, writing and meetings with international teams.

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

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