If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or digital payments (99Pay).
To make life easier for millions of people every day, since 2018, we have been part of DiDi DiDi Global Inc., the world’s leading mobility technology platform. We are pioneers in creating innovative solutions that start in Brazil and scale up to make a positive impact in more than 12 countries where DiDi operates. This innovation encompasses sustainability, safety, artificial intelligence, financial markets, and much more.
Whether building projects from scratch or improving our solutions, we enjoy challenges that give us butterflies, which is why we work at a fast pace with respect, collaboration, and good humor. Along this journey, we also draw strength from diverse experiences and opinions to grow together, fail quickly, learn, and adjust the course to create solutions that deliver even better results.
#LI-HybridThe HR Services team serves as a strategic operational partner, delivering efficient, scalable, and employee-centric HR services across the organization. We are committed to providing an exceptional employee experience through service excellence, process optimization, data-driven decision making, and continuous improvement.
We are looking for a proactive and detail-oriented HR Services Intern to support day-to-day Benefits Administration operations. The role will focus on handling routine benefits-related T1 inquiries through ServiceNow, supporting data collection and reporting activities for operational controls and audit purposes, and assisting with the organization and maintenance of internal documentation.
Working closely with the HR Services team, the intern will contribute to operational efficiency, data accuracy, and service quality while developing practical knowledge of HR operations and benefits administration.
Tier 1 Employee Support: Handle routine benefits-related inquiries through ServiceNow by following established procedures, providing guidance within the defined scope, and escalating complex cases to the appropriate team members.
Data and Reporting Support: Collect, organize, consolidate, and perform basic consistency checks on data to support benefits administration audits, operational controls, and reporting activities.
Documentation Management: Assist with organizing and maintaining benefits-related documents and records, ensuring information is properly stored and accessible.
Process Documentation: Support the review and updating of internal guides, Standard Operating Procedures (SOPs), and process documentation to keep information accurate and up to date.
Administrative and Operational Support: Assist the HR Services team with routine administrative activities and other benefits-related tasks as needed.
Currently pursuing a degree in Business Administration, Psychology, Human Resources, or a related field.
English: Advanced
Basic knowledge of Microsoft Office, particularly Excel.
Strong attention to detail and organizational skills.
Good communication skills and a collaborative mindset.
Willingness to learn, follow established procedures, and work with structured processes.
Proactive attitude and interest in HR operations and benefits administration.
Diversity is not a future vision or a wish for something we want someday; it is a non-negotiable value of who we are today.
We embrace inclusion, plurality, and respect, and to achieve this, we rely on the governance of the Diversity Committee, which works alongside HR, our leadership, and identity groups—99Adapta, 99Afro, 99Colors, 99Womem, and 99Familys.
This is our ongoing journey, with much more still to come.
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