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In the CX area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company.
We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics and ways of working to protect customer’s experience while generating value to the business. We look for people who are willing to embrace these principles by going far and beyond to bring them to life, and more importantly, who are passionate and driven by positively impact people’s lives and experiences.
DiDi is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people located in Latin America whose mission is to deliver a WOW service to our clients.
The CX Ops Manager is responsible of defininng the CX strategy for the Paymens business line, ensuring the achievement of strategic goals and optimizing resource allocation.
In this position, the CX Ops Manager will be in charge of mapping current and future processes, implement deep dive analysis to uncover areas of improvement and design the service delivery strategy to ensure a great experience to our users, while creating internal efficiencies to maximize value generation to the business.
Additionally, this possition will be supporting the definition and execution of strategic initiatives to build the best-in-class experience in coordination with teams in China and LATAM.
Business Consultant able to negotiate, advice, engage and develop from small restaurants to structured corporative groups, with strong responsibility to achieve business OKRs.
At our customer experience team, we are hundreds of people from different places and cultures responsible for impacting the lives of more than 500 million people who use our services every day.We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindsets, processes, metrics, and ways of working to protect customers' experiences while generating value for the business.We look for people willing to embrace these principles by going far and beyond to bring them to life and, more importantly, who are passionate and driven by positively impacting people’s lives and experiences.
Our Design Hub / Marketing area is looking for a high-performing intern that will support team projects and initiatives for the whole Latin America Region through outstanding designs and creative thinking. As a Design Intern, you will be involved in every aspect of the product development process, from brainstorming the next product feature to tweaking pixels right before launch. You will be expected to utilize your full range of graphic design and visual design skills.
This team dedicates to have a good level of understanding of the accounting records, make anaylisis of the financial statements, Balance, General ledger, purchase books, among others. This information will be used to prepare the tax returns. The intern will need to make the first review of the accounting books, identify gaps of information and request it to the stakeholders. The person will made the reconciliations the tax accounts. Didi is in process to create a per diem policy, documents needed and proper support for it. The intern will be supporting the creation of this policy and its proper implementations.
The Supply Marketing team is in charge of creating campaigns for all new and existing Drivers and Couriers to find in DiDi their best partner to increase their earnings.
Having engaged Drivers and Couriers is the cornerstone of our business and from our team we make sure we are giving them the right messages at the right time.
We are looking for a Supply Marketing Senior Manager that is a good leader, resourceful and creative. A true team-player that is proactive and not afraid of taking challenges.
You will be interacting with stakeholders across Latam from different areas, enriching your knowledge of the business and opening possibilities to understand how a fast-paced company works.
Acerca del trabajo:
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Acerca del trabajo:
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Acerca del trabajo:
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Acerca del trabajo:
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Acerca del trabajo:
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Acerca del trabajo:
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
We are looking for a Process Analyst innovator who is enthusiastic about elevating customer experience through technology. You will deploy your expertise in process engineering and product design to optimze customer service efficiency and quality. In your position, you wll work with service agents, operation managers and products managers globally to design and implement solutions
Being part of the Key Account team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a team, responsible fot the launch and engagement of most important accounts of the platform in Colombia's business. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
If you are passionate about business, data and entrepreneurship, DiDi invites you to face the great challenges of the Marketplace team as an intern. We develop data analysis, business insights and data models to develop business strategies for DiDi´s ride-hailing business. This is undoubtedly an excellent opportunity to soak up the world of business and big data-based decisions.
We are looking for a motivated, high-spirited person, with structured thinking, good communication, good interpersonal relationships and, of course, a person that is super analytical.
To be successful in the position, you must have knowledge about data environments, SQL, Python, storytelling, be able to understand and deconstruct problems, bringing solutions and suggesting paths to improve user experience.
This position will be responsible for analyzing metrics and variables related to user experience on the platform. In the team, you will have a very close contact with Product teams in both Brazil and China - but you may also have contact with other local teams such as Marketing, Operations teams, BI etc.
Estamos procurando uma Analista Sênior de Dados (GROWTH DATA) apaixonada e experiente, que se destaque em pensamento crítico. Nesta função, você trabalhará com dados de ride-hailing para construir análises e extrair insights que nos permitam compreender a fundo nossa base de passageiros do Brasil e melhorar a eficiência das nossas campanhas de aquisição desses usuários. Se você tem um espírito de startup e está sempre buscando criar valor, você seria ótima para esta equipe!
Ready to step into the world of finance with purpose and impact? As part of our team, you'll support annual budgeting and collaborate closely with different departments across the whole Company for monthly forecasts. Your keen eye for detail will help control our expenses and conduct valuable analysis to drive spending effectiveness. Plus, you'll have the opportunity to translate business initiatives into actionable strategies and communicate findings with clarity. Join us in this journey!
The team is responsible for managing store contract information and back office operations for restaurants and commercial team. It is a position that seeks people passionate about customer excellence and excellent execution,autonomous, proactive and leader perso also good communication skills and someone who always looks for win-win collaborations.
You will be working in the Food Strategy and Execution team designing and exectuing strategies to drive sustainable growth for Didi, clients, and partners. The role requires strong ideation and problem solving skills to propose data based solutions to our most impactful and challenging problems, along with great stakeholder management, and hands-on proactiveness to materialize our strategies.
Become one of our contributors to build the path to success!
The Java Tech Lead will work in a newly founded team, responsible to support fintech business growth in Mexico. Will work cross-functionality to understand architecture needs by multiple business lines, and collaborating closely with multiple functional teams as well as external partners to deliver solutions successfully, driving the business to success taking in considerations compliance matters related to SOFIPO.
We are committed to build inclusive and diverse team. You’ll have the ability to make an impact in a rapidly growing fintech.
This is an international team and we value diversity
Being part of the Marketplace team puts you at the heart of DiDi’s users and partners. As part of the broader marketplace team, our Incentive team is responsible for bringing new product features and solutions via incentive tools to improve engagement, retention and as well as pursuit efficiency of our engagement activities. More specifically, the position will be responsible for building deep insights and understanding of the marketplace incentives from a passenger and driver perspective, but also to bring new product developments to our operations across different countries and cities in latin america. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and project management skills. The role will demonstrate leadership in multi-skills projects and initiatives.
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Join our dynamic team as a Data Analyst Intern for Paid Marketing! Dive into the thrilling world of marketing analytics, collaborating with a talented crew of data enthusiasts. Be the wizard behind the numbers, crafting insights that shape strategic decisions. Work closely with cross-functional teams and take the lead in transforming raw data into actionable intelligence. If you're a curious, detail-oriented analytics ace with a passion for unraveling marketing mysteries, this is your ticket to make an impact and elevate your career! 📊💡
We are looking for a Quality Assurance Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!
As a Quality Analyst you will participate in diverse quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people.
In this position you will be part of the QA strategy, contributing in:
- Tracking customer feedback to identify successes, gaps, errors, and non-conformity issues through robust processes.
- Focusing on the entire customer journey to suggest process improvement and issue resolution.
Working collaboratively with our BPOs on performance improvement, feedback processing, reporting, data quality, and guiding implementation of change.
You will be part of the team of Quality, Safety and Security inside of our core operation focused on providing the best experience to customers. The main goal of this area is from the user needs and marketplace balance understanding how to establish a winning strategy to create the platform's governance controlling quality offensors and unsafe conditions. We are a team that is never satisfied with the status quo, always searching for a better way to make our platform better and safer. Our environment is inspiring and FUNNN, everything we do contains large doses of passion and commitment. You will be able and be expected to connect business needs to data-driven insights, performing research, stakeholders management, OKR setting and research. The team is international with peers across Latam, Brazil and China mostly, covering a broad set of subjects from Anti-fraud and Infosec to AI and Product Innovation.
About the job:
The ideal candidate will have solid experience in performance marketing and will be comfortable managing very large-scale budgets and programs that exceed targets across multiple markets that are in different stages. At DiDi we aim to build the most effective growth/performance marketing machine.
We are looking for a data-driven passionate & talented marketer who can analyze market trends and consumer behavior to develop and execute effective tactic marketing strategies for demand activation across LATAM. This person must be comfortable working with multiple stakeholders, listening to colleagues' needs to align goals and expectations in a fast-growing and rapidly changing environment, and identifying market challenges and opportunities to support the company's objectives. In this role, you will be reporting to the Passenger Marketing Manager.
We’re on the lookout for a creative, motivated & analytical-thinking Rockstar who wants to start building a career in our Marketing area by joining us as a Marketing Strategy Intern for the Spanish-speaking Latin America Region. You’ll be joining our team at an exciting time, directly contributing to DiDi’s growth while learning in a collaborative environment & having great exposure.
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
As part of the driver ecosystem team, this position will act by mapping the driver's journey and providing insights on how to improve it through product development or improvement, bug fixing, communication, etc.
This position will also be responsible for performing benchmarks from competitors to ensure that 99 is offering the best experience and if there are opportunities to make it better.
At our vibrant team, we're all about bringing the WOW factor to our clients!
We're looking for someone who's a real pro in quality assurance, training, and onboarding in the BPO world. If you're passionate about delivering excellence and love working in a dynamic environment, this might just be the perfect fit for you!
The role involves spearheading the strategic planning of digital media, crafting innovative strategies in alignment with stakeholders objectives. Close collaboration with creative teams and channel managers is essential to ensure cohesion with the overarching vision of each campaign. Effective collaboration with internal teams, encompassing creatives, accounts, and data analytics, is pivotal for the seamless execution of campaigns.
We are seeking a highly motivated and experienced Sr Key Account Manager to join our team and lead our Key Account team to new heights. If you are a strategic thinker with a passion for sales and team leadership, if you have successfully built high performing teams we want to hear from you.
In this role you will be responsible for the acquisition strategy of new key merchants for our platform, making sure they have a smooth and quick onboarding to get them up and running as quick as possible. The Sr Key Account Manager will also be the owner for the growth stategies for our merchants, to reach both DiDi´s and the merchants sales targets.
This position will be responsible for executing overall product marketing strategies aimed at education, experience and growth for our different product launches and the business.
Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & inter-personal ability to manage partnerships. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Colombia and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
The ideal candidate for this role should have strong strategic thinking, analytical skills, excellent time-management and organizational habits. You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
Our team is full of people passionate about delivering a WOW service to our clients! In this position, you will be responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!
We are looking for a Partnership Manager for DiDiCard in the exciting world of Fintech! We're on the lookout for an energetic, visionary professional adept at building key and strategic partnerships. Join forces with our dynamic team, collaborating with industry leaders to revolutionize the Fintech landscape. Excel in negotiation, strategic thinking,and stakeholder management and spearhead groundbreaking initiatives. As our Partnership Manager, you'll redefine collaboration, drive innovation, and shape the future of digital finance with us!
La función principal de un City Key Account (CKA) Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
El City Key Account Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
La función principal de un City Key Account (CKA) Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
El City Key Account Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Consultor de negocios capaz de negociar, asesorar, involucrar y desarrollar desde pequeños restaurantes hasta grupos corporativos estructurados, con gran responsabilidad para lograr OKR comerciales.
DiDi's Central Policy team supports our International Government Affairs colleagues with the evidence, arguments and strategies to help advance DiDi's mission. The discussion on policy and regulation for urban mobility and convenience has never been more important.
As the world’s leading mobility and convenience platform, with upwards of 50 million trips and deliveries happening on our platform every day, DiDi helps more than 550 million people around the world get where they’re going, and the things that they need. That means providing services for millions of people around the world that are environmentally friendly and safe, while providing opportunities for millions in need of flexible earnings, with an emphasis on diversity and inclusion and the best possible earnings and benefits.
No Squad de Tools na área de Driver Community, integramos criatividade e dados para impulsionar iniciativas de comunicação e criação contínua de conteúdo para motoristas parceiros, visando elevar cada vez mais a percepção positiva a respeito da 99, oferecer apoio aos motoristas recém chegados por meio dicas e conteúdos educativos sobre corridas e app 99 e encontrar maneiras de promover engajamento nas comunidades. Nossa equipe testa frequentemente novos direcionamentos, abordagens e soluções de comunicação ativa nos grupos de comunidades de motoristas parceiros por meio de social listening e feedback loop, para manter uma alta vantagem competitiva e ser indispensável aos novos motoristas. Além disso, nosso squad também é responsável pela criação de dashboards para retroalimentar decisões de comunicação por meio de dados.
Join our dynamic legal team as a Senior Legal Manager! You'll dive into diverse legal matters, collaborating with cross-functional teams to navigate complex business challenges. You'll excel in problem-solving and communication providing strategic assessments to key stakeholders. Expect exposure to innovative projects and embrace the opportunity to unleash your legal abilities, shaping the future of our organization while enjoying a diverse, supportive and energetic work environment!
Our Strategy & Planning team is searching for professional and enthusiastic individuals to join us as full-time Strategy & Planning Sr Manager. This role is a unique chance to dive into the heart of strategic planning within a pioneering landscape in Mexico.
As a Strategy & Planning Manager, you will tackle complex challenges and engage with market-leading strategies that pave the way for the future of our products. We offer a career that evolves with you, complete with comprehensive support, professional advancement, and the opportunity to influence key business outcomes.
Our Marketplace team is responsible for balancing our audiences’ experience, understanding the marketplace dynamics and behaviours, and designing incentives and strategies to bring a good experience to all our users. Our team is committed to driving growth while ensuring long-term results and innovation.
We are seeking a dynamic individual to join our Acquisition Performance Marketing Team. This role is pivotal in providing strategic insights, facilitating efficient team operations, ensuring alignment of paid marketing strategy with business goals. The ideal candidate will have some knowledge of paid marketing, possess a blend of analytical acumen, strategic thinking, and strong communication skills.At DiDi we aim to build the most effective growth marketing machine. We're looking for candidates who are curious, data-driven and can make decisions and propose tests based on larger sets of data.
You will work in DriverLab’s team, focused on innovation projects for our drivers.
Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.
You, as a sales manager, will be responsible for executing the business strategy.
Here at 99abastece, sales is the heart of the business, having a fundamental importance for our
results.
Our project is growing at a very large pace, and we need good people who will be able to help us
structure the team and bring more performance to the commercial.
You will report to the Head of the project, and working with a team focused on expanding and
evolving business in key cities while implementing new lines of business.
Our Sales Specialists will work in DriverLab’s team, focused on innovation projects for our drivers.
Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.
This role based on developing new partnerships, coordinating the sales vertical in a new region, leading the acquisition and the partnership development, through the deal with gas stations to join the new 99’s marketplace: 99Abastece. Be prepared for a fast paced, challenging and joyful environment.
Our Sales Specialists will work in DriverLab’s team, focused on innovation projects for our drivers.
Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.
This role based on developing new partnerships, coordinating the sales vertical in a new region, leading the acquisition and the partnership development, through the deal with gas stations to join the new 99’s marketplace: 99Abastece. Be prepared for a fast paced, challenging and joyful environment.