DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world’s transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Operations Manager – Eater Revenue role is a unique opportunity to help growth in one of the fastest-growing companies ever. This data-driven role calls for a rare combination of analytical thinking & interpersonal ability to manage partnerships. You will work in a tight team of fellow Operations managers. Together you will build, run and grow DiDi's business in SSL. Be prepared for a hectic, fast-paced, and challenging environment.

• As an Operations Manager, you will be responsible for the growth and engagement of our eater revenue.

• Develop and execute the strategy to increase eater revenue at a regional level: undertake market research and build insights that translate into growth opportunities and business results.

• Proactively conduct and coordinate analysis to define optimal ways of improving eater revenue through its different components.

• Utilize data to understand eater behavior and identify areas for improvement as we grow our business.

• Be proactive in identifying new projects and taking ownership.

• Evaluate the economic and strategic costs and benefits of various strategies and work with management to execute those strategies.

• Manage projects with complex, multi-functional scope that stretch across departments within the organization

• Data driven decision making mentality and sound business judgment through strong analytical thinking- Solid understanding of a variety of business models Requirements.

• 5+ years of experience demonstrated success in high-performance environments (consulting, investment banking, marketing, tech, high growth startups) with strategy and operations focus.

• Bachelor/ Master degree in quantitative field (e.g. engineering, economics, computer science).

• Relevant experience in a fast paced business environment is a plus

• Testing mindset: Use various strategies and testing to identify the best solutions and create an eater growth playbook for the region.

• Clear strategic thinker: you are used to navigate ambiguous, data-rich environments to define a vision and structure it into a clear plan of action.

• Data-driven manager: the use of logic and data is central to your decision-making process. It is paramount to strategies you craft and decisions you make. You also have enough familiarity with analytical tools (i.e. SQL, Power BI, Python).

• Hands-on mentality and self-starter: you feel comfortable taking ownership to ensure solutions at micro and macro level.

• Passion to drive changes and improvement: you have experience defining and implementing scalable processes and solutions.

• Strong ability to communicate complex ideas effectively within the team and across different departments.

• Full proficiency in English + knowledge of Spanish

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that’s why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That‘s why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that’s how we create better products and services, make better decisions and better serve the communities we’re a part of.

I acknowledge that prior to submitting this application, I have read and accepted the Privacy Notice for Candidates which is available on https://careers.didiglobal.com/terms