As DiDi's CX Planning & Control Manager, you will oversees budgeting, forecasting, and strategic financial analysis, leading a team to provide insights for business decisions, analyzing performance, building models, and collaborating with leadership to align financial goals with company objectives, requiring strong leadership, analytical, and communication skills. You will join the CX team, partnering with CX operations, Finance, Product, Operations, Analytics, among other teams to translate strategic priorities into measurable CX plans, controls, and corrective actions to achieve our budget goals. Main responsibilities include developing financial plans incl annual budget,...

The Commercial Quality Coordinator plays a critical role in driving operational excellence, process standardization, and continuous improvement within our Smart Inside Sales operations, including both in-house teams and BPO partners. This role combines data analysis, process design, quality management, and technical enablement, with a direct impact on commercial performance and customer experience.

Você fará parte do DriverLAB, um centro de inovação no Brasil 100% focado em motoristas parceiros. Esta iniciativa transformadora foi projetada para proporcionar maior bem-estar aos parceiros, com soluções de cuidado que aumentam seus ganhos, reduzem custos, promovem maior acesso a serviços e permitem que mais brasileiros dirijam e prosperem por meio da plataforma. Além disso, sua função terá um...

Our EV & Sustainable Solutions team is part of Driver Lab, 99’s innovation hub dedicated to our partner drivers. Our mission is to forge strategic partnerships and develop and implement cutting-edge products and solutions that drive efficiency and profitability for 99. In this role, your primary focus will be developing business cases for new driver-centric programs. The ideal candidate is highly data-driven, possesses strong analytical and critical...

We are looking for enthusiastic student who wants to gain experience in the day-to-day operations in a food delivery platform. You will work directly with the Senior Manager and Senior Analyst, acting as a part of the operational engine that designs and executes our business process . In this role, you will work as an operation intern focused on dealing with the educational materials, support processes design and have hands-on experience on how to deal with the restaurants of one of the most prestigious food delivery platform in Brazil. Your goal is to check the clients operation data, see growth opportinities, processes into content for people to use.

We are looking for a Product Operations Senior Analyst to support our food delivery business (99Food), one of the many initiatives of 99 alongside passenger transportation (99), digital payments (99Pay).  You will work closely with cross-functional teams to develop and implement Product features and lead projects that will improve our users journey and help the growth of the Delivery business. This position offers an unique opportunity to contribute to a rapidly expanding business line in a fast-paced environment. We are specifically looking for a person with a strong analytical background and attention to detail to support growth related topics. The product teams are not located in Brazil, so international contact will be daily.

The Sales Education Intern will be a key member of our team, helping drive the company forward by transforming raw data into actionable insights for the Business Development Team. This role is perfect for someone who sits at the intersection of data analysis, educational technology and strategy. The ideal candidate is curious, detail-oriented, and passionate about understanding how people learn and how those metrics impact sales performance  

- We are looking for passionate, data-driven and collaborative people to be part of our team. - If developing strategies focused on the business growth and managing important data analysis make your eyes sparkle and motivate you to go beyond, this is a suitable position for you. - You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

Are you a data-driven analyst with a passion for turning insights into action? As a Strategy Analyst of the Customer Success BP, you will support data-driven decision-making by partnering closely with Customer Success teams and key stakeholders across SSL. You’ll help translate data into actionable insights that improve customer performance, retention, and operational efficiency. In this role, you will work with cross-functional teams to analyze trends, build reports and dashboards, and support strategic initiatives aimed at enhancing the customer experience. You’ll leverage your skills in SQL and Python to answer business questions, identify opportunities, and...

Join our Resource Optimization Team in Mexico, where you'll optimize prices to boost key metrics and enhance user experience. You'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. This role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment.  

La función principal de unBusiness Development Farmer es desarrollar y mantener un portafolio de clientes sano.

La función principal de un Business Development Farmer es desarrollar y mantener un portafolio de clientes sano. Un Business Development Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto para la empresa como para los clientes. Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

La función principal de unBusiness Development Farmer es desarrollar y mantener un portafolio de clientes sano.

En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas. Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza de Post Loan Training Agent.  

The Foundation Strategy team’s mission is to support sustainable business growth by ensuring excellence and consistency in commercial execution. We design and govern end-to-end commercial processes, routines, meeting rituals, and sales playbooks across all stages of the sales funnel, driving efficiency, scalability, and predictable results. Our work bridges strategy and execution. Through data, standardized routines, and best practices, we enable commercial teams to perform better, move faster, and focus on what truly drives results. In this role, you will operate in a dynamic and collaborative environment, working...

El Líder de Equipo de KYC encabezará un grupo de analistas responsable de proteger a la organización del riesgo financiero y reputacional, asegurando la correcta verificación de los clientes. Este rol requiere un fuerte liderazgo, habilidades analíticas avanzadas y un compromiso con la excelencia operativa y el rendimiento del equipo.  

For this entry-level position we’re looking for a self motivated, smart and agile individual, who’s eager to gain hands-on experience by joining our media team at DiDi. This role will serve as a key contributor for the planning and execution of cross channel media strategies focused on building Ride-hailing top of mind in Latam.  You will join our marketing team at an exciting and challenging season. The company is growing rapidly and it demands strong, focused and flexible talent capable of achieving aggressive brand goals at a fast pace.   

We are looking for a Growth Marketing Specialist to own and execute our growth initiatives end-to-end. This is a senior individual contributor role, focused on execution, experimentation, and measurable results. You will be responsible for driving acquisition, activation, and conversion through a mix of organic and paid channels, working closely with founders and commercial leadership. This role is ideal for someone who enjoys building from zero, owning the operation, and turning strategy into action.

Integrar a equipe de Operações da DiDi oferece a oportunidade única de impulsionar o crescimento em uma das empresas que mais se expandem na América Latina. Você participará da definição e execução das operações do negócio. Esta função, orientada a dados (data-driven), exige uma combinação rara de pensamento analítico focado no consumidor e habilidade interpessoal. Você terá a oportunidade de trabalhar em uma equipe unida, onde causará um impacto claro nos negócios da DiDi. Prepare-se para um ambiente agitado, acelerado e desafiador. Os candidatos ideais para nossa vaga de Operações devem ter forte...

Integrar a equipe de Operações da DiDi oferece a oportunidade única de impulsionar o crescimento em uma das empresas que mais se expandem na América Latina. Você participará da definição e execução das operações do negócio. Esta função, orientada a dados (data-driven), exige uma combinação rara de pensamento analítico focado no consumidor e habilidade interpessoal. Você terá a oportunidade de trabalhar em uma equipe unida, onde causará um impacto claro nos negócios da DiDi. Prepare-se para um ambiente agitado, acelerado e desafiador. Os candidatos ideais para nossa vaga de Operações devem ter forte...

The Commercial team is a strategic growth engine for 99’s B2B vertical, ensuring that our corporate clients extract the maximum value from our mobility solutions. We work closely with decision-makers to build long-term partnerships, identify opportunities for expansion, and continuously strengthen client relationships. As a Key Account Manager, you will play a critical role in driving retention and growth within our portfolio. You will act as a trusted advisor to corporate clients, ensuring their ongoing success while uncovering new business opportunities that position 99 as the leading partner for corporate mobility in Brazil.

About the team/role: Are you a curious and data-driven individual eager to start your career in operations? Do you want to work for a company that values intellectual curiosity and offers opportunities for growth and development? Look no further than our Marketplace & Operations Internship!    

You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo

We are looking for talented professionals to join our Driver Operations team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. If you have a start-up spirit and are always looking to create value, you would be great for this team!As part of Operations team, the selected candidates will play a key role in optimizing Driver experience, analyzing user behavior, and identifying improvements opportunities. This role requires a hands-on approach, strong problem-solving skills, and a proactive mindset to identify opportunities for improvement and efficiency. The ideal candidates will engage with drivers, gather their...

Como Backoffice Anti-Fraud Analyst, serás responsable de la atención y resolución de casos operativos relacionados con prevención de fraude y riesgo financiero, derivados de canales internos. El rol es principalmente backoffice, enfocado en análisis operativo, ejecución de controles y documentación adecuada, asegurando resoluciones oportunas y consistentes con los lineamientos internos.  Trabajarás con equipos de Anti-Fraude, Riesgo, Operaciones y Estrategia, contribuyendo a la protección del cliente, la...

We are seeking a highly analytical and process-driven Backoffice Operations Senior Analyst to join our Restaurant Quality team. In this pivotal role, you will be instrumental in defining, establishing, and overseeing key tasks for our marketplace success. Your primary focus will be overseeing our team responsible for backoffice tasks, ensuring their performance align with our stringent standards, and driving continuous improvement through data-driven insights. If you're passionate about setting high bars for operations, optimizing teams, and leveraging data to perfect operational processes, this is the role for you.

Estamos em busca de alguém interessado em aprimorar as rotinas de monitoramento de AML da 99Pay, explorando novas ferramentas, regras e automações de processos.

We are looking for a responsible Sr Quality assurance specialist in the KYC process.   - The position is complex. This person  have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area - The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process. - He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results. - The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct KYC process.  

As a CX Continuous Improvement Specialist in the Service Operations team, you will play a key role in driving impactful, cross-functional improvement initiatives across multiple regions and service modalities. Your work will focus on enhancing both the quality of the user experience and the operational efficiency of our services. You will collaborate closely with business stakeholders and leverage data to uncover pain points, design strategic solutions, and lead their scalable implementation. You will join a dynamic and collaborative Continuous Improvement team that works across countries and departments, with a shared commitment to elevating service quality and efficiency. This is a unique opportunity to thrive in a...

We are looking for an Implementation Success Intern to join our growing team. You will work directly alongside our Operations Manager and Implementation Success Manager, supporting the critical early days of our customers' journey. While the Manager builds the strategy, you will be the engine that keeps the process moving. This is a unique opportunity to learn how a SaaS (Software as a Service) business scales, how to build professional processes from scratch, and how to deliver a "Wow" experience to B2B clients in the food-tech sector.

Proactive Accounting Manager with strong technical and communication skills, you will be in charge of local day-to-day accounting activities, ensure compliance with different local Authorities and attend audit process. You will also help to follow up on audit or internal findings, find root causes and provide recommendations on areas for improvement in business processes and internal controls to prevent/minimize future control risks.

You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo

You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo

We are looking for a Planning and Performance analyst who will support the strategic planning, performance measurement, and operational excellence within your area of responsibility. You will work on the development and execution of data-driven plans that align with business objectives, ensuring continuous improvement and sustainable growth. Your role involves close collaboration with cross-functional teams, internal and external stakeholders to translate complex data into actionable insights and impactful business decisions. If you're proactive, analytical, and excited about working in a dynamic setting, this is the perfect opportunity to make an impact and grow with us.  

Our Business Intelligence (BI) team operates at the intersection of strategy and data. We play a crucial role in enabling smarter decisions across the organization by translating complex business needs into actionable insights. As a regional hub, we support mobility operations teams across the entire LATAM region, ensuring our data solutions solve real-world logistical and operational challenges. Our team is not only responsible for data extraction, dashboarding, and reporting but also for serving as the strategic bridge between business units and data. We manage the full project lifecycle—from the initial conversation with stakeholders to the final delivery of clear, value-driven...

- We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you! - As a Quality Specialist you will lead quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people. - In this position you will be part of the QA strategy,...

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Coordinator you will be working directly with the CX & Relationship Manager for Brazil region managing our various...

Being part of the Marketplace team is developing one of the main cornerstones of the business: marketplace balance. As part of the broader City Operations organization, our Marketplace team responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support the experience within the app. This position will provide support  for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and...

If you are passionate about business, data, and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaking LatAm (SSL) as an Experience Manager for Argentina. We develop data analysis, business insights and product initiatives to improve the user’s experience while using DiDi’s ride hailing services. Be prepared for a hectic, fast-paced, and challenging environment. The Safety & Quality team partners closely with local and regional stakeholders to improve how safety is experienced and perceived on the DiDi platform. As a Safety Experience Manager in Argentina, you will own Safety Experience and Perception initiatives, working closely with local Operations, Legal, External Affairs, Product, and...

If you are passionate about data, business, and problem-solving, DiDi invites you to join the Safety & Quality team for Spanish-Speaking Latin America as a Data & Insights Intern. Our team uses data analysis and business insights to support initiatives that improve how safety is experienced on DiDi’s ride-hailing platform. As an intern, you will work in a fast-paced, collaborative environment, supporting regional and global projects while developing your analytical and professional skills.

If you are energetic, problem solver, hands on and strong minded team player, come join our amazing Procurement team in Brazil!   Here you will elaborate and execute strategic and operational Procurement activities across the Global Procurement Organization focused on Materials Category. Ensure alignment to business necessities and stakeholders, so as to the Procurement guidelines and goals. Position will report to the Procurement Sr. Manager with a close connection to our global organization.

The ANZ Operations team is a rocketship that’s just about to take off. We’re here to offer alternatives in ridesharing within Australia & New Zealand. Being a challenger brand means we’re here to bring the difference, so we appreciate people who can think outside the box and don’t mind a challenge even with the odds stacked against us.

A posição de Executivo Comercial na 99 Food é para um profissional responsável por atuar com a base de restaurantes parceiros da plataforma. O foco principal é em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas. Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas...

A posição de Executivo Comercial na 99 Food é para um profissional responsável por atuar com a base de restaurantes parceiros da plataforma. O foco principal é em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas. Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas...

A posição de Executivo Comercial na 99 Food é para um profissional responsável por atuar com a base de restaurantes parceiros da plataforma. O foco principal é em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas. Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas...

A posição de Executivo Comercial na 99 Food é para um profissional responsável por atuar com a base de restaurantes parceiros da plataforma. O foco principal é em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas. Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas...

La función principal de un City Key Account (CKA) Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados. El City Key Account Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo...

Como CKA Farmer serás responsable de negociar, asesorar, desarrollar y fortalecer relaciones comerciales con un portafolio diverso de restaurantes: desde pequeños negocios locales hasta grupos corporativos altamente estructurados. Tu misión será impulsar su crecimiento sostenible, mejorar su productividad y asegurar el cumplimiento de los OKRs comerciales definidos por la compañía. Trabajarás de forma estratégica y operativa, diseñando planes de corto y mediano plazo para Key Accounts, ejecutando el modelo de negocio de CKA y garantizando una operación eficiente. A través del entendimiento profundo de datos, necesidades del mercado y...

Como CKA Farmer serás responsable de negociar, asesorar, desarrollar y fortalecer relaciones comerciales con un portafolio diverso de restaurantes, desde pequeños negocios locales hasta grupos corporativos altamente estructurados. Tu misión será impulsar su crecimiento sostenible, mejorar su productividad y asegurar el cumplimiento de los OKRs comerciales definidos por la compañía. Trabajarás de forma estratégica y operativa, diseñando planes de corto y mediano plazo para Key Accounts de la región, ejecutando el modelo de negocio de CKA y garantizando una operación eficiente. A través del entendimiento profundo de datos, necesidades...

We are looking for a City Key Account Analyst to focus on national and regional food industry brands. The City Key Account Analyst will work closely with the City Key Account Farmers and the business strategy team to reach the growth potential and maximize the coverage of key accounts. In long-term plan, a CKA analyst needs to interact with the clients to support their business growth based on our platform activities and promotion strategic tools.