A equipe de Groceryé a vertical mais nova da DiDi, e estamos em busca de uma pessoa curiosa, com perfil analítico e muita vontade de aprender para se juntar ao nosso time de Sales Planning. Como estagiário(a), você terá um papel fundamental no suporte aos planos de lançamento e execução da vertical, ajudando a transformar dados em ações práticas que impulsionam o negócio. Esta é uma oportunidade para quem busca uma experiência hands-on (mão na massa), com foco em...
Are you a high-level analyst and executor ready to be the strategic backbone of the Customer Success unit? We are seeking a high-performing, cross-functional executor who will work directly with the Customer Success Lead as a strategic right hand. In this role, you won't just analyze data; you will execute critical communication campaigns with restaurants and the sales team, manage strategic supplier relationships, and pioneer the use of AI—all while ensuring every decision is backed by rigorous analysis and reporting.
We are seeking for a Fraud Operations Specialist to join our team at Didi. In this role we’re looking for a specialist with experience in risk operations to manage transaction alerts, contact cardholders to confirm transaction information, resolve authorization issues, and respond to key loss metrics while maintaining a positive customer experience.
The Risk Policy team is responsable for managing credit risk for the Cash Loan product at 99Pay fintech business. We use state-of-art analytical tools combined with multiple source data to build our risk policy framework. We are looking for an open minded and data driven person who can add up to the team, contributing with ideas, studies and risk monitoring the porftolio. Our main goal is to balance growth, financial return and user experience.
This position is part of Fuel Ops, the operations team behind 99Abastece, an innovative initiative developed within the DriverLab innovation hub. Our mission is to increase driver profitability and satisfaction by operating a balanced, efficient, and scalable fuel marketplace.
Lead efficiency initiatives across DiDi Shop’s SSL region (Mexico, Colombia, and Costa Rica), integrating Finance and Operations to drive sustainable business growth. This role is responsible for improving customer experience, increasing completion rates, and building scalable, data-driven operational models that unlock long-term efficiency and profitability.
As marketers at one of the most iconic brands in the technology space, we play a major role in building long-lasting relationships with our customers. Here, creativity and inspired storytelling combined with powerful business data-based marketing and meaningful content create a genuine human connection with our customers that is unique in the industry. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and on-demand do anything from connecting small restaurants to new customers to uncovering insights that inspire the future of ride hailing.
As marketers at one of the most iconic brands in the technology space, we play a major role in building long-lasting relationships with our customers. Here, creativity and inspired storytelling combined with powerful business data-based marketing and meaningful content create a genuine human connection with our customers that is unique in the industry. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and on-demand do anything from connecting small restaurants to new customers to uncovering insights that inspire the future of ride hailing.
You will be part of our strategy business partner team, leading key initiatives to drive growth in our region.
The strategy business partner team is in charge of creating tools and processes to guide the commercial team towards our yearly goal.
You will be working with a team of orangers and influencing key stakeholders to create a positive impact on our results.
Our EV & Sustainable Solutions team is part of Driver Lab, 99’s innovation hub dedicated to our partner drivers. Our mission is to forge strategic partnerships and develop and implement cutting-edge products and solutions that drive efficiency and profitability for 99.
In this role, your primary focus will be developing business cases for new driver-centric programs.
The ideal candidate is highly data-driven, possesses strong analytical and critical...
As a Growth Marketing Senior Analyst for the Driver Marketing team in the SSL region, you will play a pivotal role in expanding our driver community across Spanish-speaking Latin America. Your primary focus will be supporting the end-to-end journey of new drivers, ensuring they move seamlessly from their first point of contact to becoming active partners on our platform. Working within a fast-paced, regional team, you will act as a bridge between data-driven insights and tangible marketing actions, helping to optimize the acquisition and conversion funnel for one of the world's leading mobility platforms.
Being part of the Marketplace team is developing one of the main cornerstones of the business: marketplace balance. As part of the broader City Operations organization, our Marketplace team responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support the experience within the app. This position will be responsible for building deep insights about the ride-hailing business from multiple perspectives like pricing, marketplace and competition. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.
- Joining the Driver Growth team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role, driven by project management, data analytics and product solutions, requires a combination of consumer-focused analytical thinking and strong interpersonal skills. You'll work closely with a dedicated team to build and manage DiDi's business across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!
- Driver Growth team plays a crucial role in DiDi’s continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining supply.
The Commercial team is a strategic growth engine for 99’s B2B vertical, ensuring that our corporate clients extract the maximum value from our mobility solutions. We work closely with decision-makers to build long-term partnerships, identify opportunities for expansion, and continuously strengthen client relationships.
As a Key Account Manager, you will play a critical role in driving retention and growth within our portfolio. You will act as a trusted advisor to corporate clients, ensuring their ongoing success while uncovering new business opportunities that position 99 as the leading partner for corporate mobility in Brazil.
The Vehicle Solutions team plays a critical role in DiDi’s growth across Spanish-speaking LATAM by expanding and professionalizing vehicle supply through strategies focused on acquisition, conversion, launch, and scale. The team works at the intersection of growth, operations, and partnerships to build a sustainable fleet ecosystem.
As Head of Fleet Ecosystem Growth, you will lead the team responsible for sourcing new fleet partners and investors, launching fleets from 0→1, and scaling high-performing operations. You will manage a cross-functional team spanning business development, operations, and analytics,...
We are looking for a responsible Sr Quality assurance specialist in the KYC process.
- The position is complex. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area
- The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct KYC process.
We are the Courier Structure Team, dedicated to building a rational courier ecosystem that ensures sufficient delivery capacity for the platform while providing differentiated Product-Market Fit for couriers.
This role serves as both the architect and driver of the courier structure, designing and implementing diversified courier models tailored to different business phases and courier needs, thereby maximizing user experience and courier retention
You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo
You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo
If you are passionate about business, data, and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaking LatAm (SSL) as an Experience Manager for Argentina. We develop data analysis, business insights and product initiatives to improve the user’s experience while using DiDi’s ride hailing services. Be prepared for a hectic, fast-paced, and challenging environment.
The Safety & Quality team partners closely with local and regional stakeholders to improve how safety is experienced and perceived on the DiDi platform.
As a Safety Experience Manager in Argentina, you will own Safety Experience and Perception initiatives, working closely with local Operations, Legal, External Affairs, Product, and...
We are looking for a Marketing Manager to lead the development and execution of marketing strategies for growth our mobility services in small cities. This role will be responsible for designing go-to-market plans, coordinating cross-functional teams, and scaling sucessful initiatives to drive growth and brand awareness across regions.
The Senior Tax Manager – Argentina will provide end-to-end tax support for DiDi, ensuring compliance with complex and rapidly changing regulations (including those applicable to ride-hailing and digital platforms), and enable new city launches through proactive tax structuring. This role is critical to ensuring business continuity, regulatory compliance, and scalable growth in a highly regulated environment.
Given the continuous development and strategic implementation needs of the IBG Auto & Fleet Ecosystem, the AEP team proposes to add an Operations Senior Analyst position to enhance cross-market execution efficiency and optimize strategic implementation capability.
- International Strategy: The Auto Ecosystem initiative began in Mexico and Brazil and will gradually cover key IBG regional markets, including Colombia and Argentina, aiming to build a supply-side foundational capacity for international ride-hailing. This requires establishing a team with cross-national collaboration capability to ensure strategic consistency and efficiency
- Execution Fluency: Currently, the...
Being a Driver Platform intern is an exciting opportunity to learn about the industry in a holistic and strategic way while learning to collaborate with teams across Latam and China. The objective is to constantly look and implement improvements to our product in order to enhance Driver partners’ experience and engagement while they generate income day by day using our App
En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza BPO Collections Manager
As a pricing/revenue management analyst you will have to monitor, structure, and execute everything related to pricing, from monitoring of the marketplace to improving user experience while managing to reach business and financial goals. This position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution.
A equipe de Recuperação de Crédito da Solva é dedicada, centrada no cliente e focada em resultados. Nosso objetivo é apoiar os clientes na regularização financeira e negociação de débitos. Contamos com especialistas em estratégia, análise de dados, gestão de parceiros e treinamento. Acreditamos que uma vida sem dívidas é mais fácil e estamos comprometidos em ajudar nossos clientes a alcançá-la. Se você compartilha dessa paixão por ajudar os outros, venha fazer parte de uma equipe dinâmica na área de...
En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza de Internal Collection Manager
La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical & data-driven thinking, project management & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
We are looking for a highly capable and experienced Senior Analyst to specialize in our Operations function. This is a critical role for an experienced team member who will act as a specialist in a core functional module.
You will be expected to independently execute complex operational tasks, manage dedicated workstreams, and play a key role in large-scale projects. Success in this role requires not only efficiency in execution but also a strategic mindset to constantly analyze, diagnose, and suggest methods of optimization to existing processes and playbooks. You will solve complex problems with limited guidance, driving efficient execution and measurable results across the organization.
We're looking for a very capable leader to join a high performing team.
The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running valuation models and assessing our return of investment, while defining key policies to boost the business of our partners.
This is an early-in-career opportunity designed to cultivate future leaders. In this role, you’ll be a junior team member responsible for driving the execution of high-impact operational tasks that power our core business.
You will work on clear, well-defined projects, tackling practical, real-world problems. This is a hands-on role where you will execute basic and routine operational tasks, achieving results under the direct guidance of experienced mentors. Be prepared to learn rapidly, own your assignments, and contribute to immediate results in a challenging, fast-paced environment.
We are looking for a Business Development Lead that will manage a team of commercial leaders and develop strong relationships with key clients in the food and beverage industry. This will a key position as leader of leaders, engaging with Ops team to create commercial strategies and achieve exceptional growth.
Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
As a Talent Acquisition Sr. Consultant, you will play a critical role in building high-impact teams across our organization. You’ll be responsible for identifying, engaging, and nurturing top talent in competitive markets, acting as a strategic partner to recruiters and business leaders for complex and critical roles.
We are a fast-paced and data-driven Customer Success organization focused on ensuring that every partner experiences long-term success on our platform.
As a Customer Success Coordinator, you are expected to lead by example, fostering a culture of ownership, transparency, and performance. You will create a high-engagement environment where your team feels empowered to act, improve, and deliver exceptional outcomes. The role requires balancing strategic thinking with operational execution, ensuring alignment with the company’s mission and targets to deliver value to every partner.
We are looking for a highly motivated Accounting Specialist in our Global Accounting Team who will mainly support Middle East and Asia Pacific Area.
We expect the candidate to be fully responsible for the accounting operations of entities in the Area, including monthly accounting close and reconciliation process, review and...
We are seeking a highly skilled and motivated Security Analyst to join our team. The ideal candidate will be responsible for ensuring the security and integrity of our InfoSec related systems, managing user identities, and implementing access controls. The role involves working closely with various departments to enhance security protocols and ensure compliance with industry standards and regulations.
We are seeking a highly skilled and motivated Security Analyst to join our team. The ideal candidate will be responsible for ensuring the security and integrity of our InfoSec related systems, managing user identities, and implementing access controls. The role involves working closely with various departments to enhance security protocols and ensure compliance with industry standards and regulations.
The Fintech Quality Engineer Team is a newly founded team to support fintech technology operation in Mexico. Quality Engineer is responsible for quality of system, and collaborating closely with peer teams to ensure the product quality.
As a CX Operations Director, you will be responsible for developing and executing customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This role requires a dynamic leader who can manage cross-functional teams, drive continuous improvement, and lead strategic projects to elevate the customer experience across multiple countries.
We are looking for a customer-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
- Manage credit card transaction authorization and transaction risks, including CNP, ATO, CF, lost/stolen, scams, BIN attacks, cluster risks, and fraud by friends or relatives;
- Improve transaction approval rates and reduce credit card fraud losses
You will become part of the Government Affairs team, providing strategic inputs and executing advocacy efforts with a wide range of stakeholders at State level to protect and expand DiDi’s operations in Mexico, from a data-driven, collaborative approach.
The HRBP Manager will partner with the SSL Food business, specializing in supporting our commercial teams. This role focuses on delivering HR programs, talent management, and operational HR support, ensuring compliance with labor regulations while fostering an engaging and high-performing work environment.
We’re a high-performing team of strategists and executors reimagining how promotions work in food delivery. On the strategy side, we rethink promotional approaches, build scalable systems, and collaborate cross-functionally to improve product and user experiences—always grounded in data. On the execution side, we bring strategy to life, designing the tools, campaigns, and features that make promotions more engaging and impactful for restaurants and eaters.
We’re looking for someone with a top-tier consulting background, sharp analytical skills, and a passion for solving complex problems with clarity and...
At DiDi, data privacy is a core pillar of user trust and regulatory compliance. Our Legal team is seeking a highly motivated Lead SSL Data Privacy Counsel to help strengthen and scale our privacy program across Spanish-Speaking Latin America (SSL), with a primary focus on Mexico. This role is critical to maintaining our privacy compliance framework and supporting the consistent application of global privacy standards across business lines, including Mobility, Food Delivery, and Financial Services.
You will work closely with Legal, InfoSec, and cross-functional teams to proactively identify privacy risks, ensure compliance with applicable laws, and...
We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Credit Card industry.