Join DiDi’s SSL Mobility team as a Product Operations Manager and play a pivotal role in shaping the future of our mobility platform in Latin America. You will drive product innovation by bridging local user insights with global product development, ensuring our solutions deliver exceptional value to users while strengthening our competitive edge. This role sits at the intersection of product strategy, operations, and cross-functional collaboration. You will work closely with wide range of stakeholders to innvoate on key product features and develop new capabilities. The impact of this role is significant, as you will directly influence product decisions that affect millions of users across the region.

We are looking for a creative, motivated, and resourceful intern who will support the Restaurant Marketing team in creating marketing plans and the best communications for our main audiences: Restaurants and eaters for the Latam region. You will interact with stakeholders across different areas, enriching your knowledge of the business and opening possibilities to understand how a fast-paced company works. You will be part of our Restaurant Marketing LATAM team, leading key initiatives to drive Restaurant growth across different markets. The team is in charge of creating tools and processes to support different teams towards our yearly goal. You will be working with a team of marketers and influencing key stakeholders to create a positive impact on our...

We are searching for a proactive, analytical, and highly organized Commercial Engagement Senior Analyst who is passionate about supporting our sales team. The ideal candidate is strategic, with a proven ability to identify and implement impactful solutions that drive performance and growth. In this role, you will work closely with the Commercial Enagement Manager, sales leaders, and Strategy team to enhance the effectiveness of our salesforce. You will be responsible for conducting ongoing assessments to identify technical and skill gaps across different sales profiles, and providing targeted solutions to address these needs. You will play a key role in supporting the success of our commercial team by assisting in the development of comprehensive training programs, crafting...

As a Commercial Planning Manager, you will play a key role in driving the strategic direction of our sales force. You will collaborate closely with senior leaders, cross-functional teams and the global strategy department to define and execute key business objectives. Your focus will be on defining where we are going with the sales teams, understanding market trends, analyzing internal metrics and building this together with key areas of the business such as Sales, Growth and Logistics. This is a hands-on, high-impact role that requires a combination of data-driven decision-making, innovative thinking and leadership skills to foster a culture of performance excellence.

The Customer Service Specialist is responsible for delivering exceptional service in a dynamic and fast-paced environment. The successful candidate will foster a "Customer First" mentality, promote customer loyalty through personalized service, and ensure operational excellence. This role also plays a critical part in continuous improvement efforts by identifying areas for process optimization and developing strategies...

Estamos em busca de um Estagiário de Direito para integrar nossa equipe de contratos e consultivo. O candidato ideal será responsável por apoiar nas atividades jurídicas da empresa, com ênfase na elaboração, revisão e análise de contratos, além de fornecer suporte no atendimento a demandas consultivas. A posição exige inglês fluente, dada a necessidade de interação com documentos e clientes internacionais.

The accountant student designated to this position will need to have a good level of understanding of the accounting records, make analysis of the financial statements, balance, general ledger, purchase books, amongs others.    This information will be used to prepare the tax returns, the inter will be supporting the creation of this policy and its proper implementations.

Estamos procurando um analista de operações sênior centrado no cliente para se juntar a nós na equipe Entrega. Nossa missão é construir a melhor experiência para nossos usuários e impulsionar o crescimento estratégico e sustentável. Nesta função, você trabalhará em projetos estratégicos multifuncionais e será responsável por dar suporte a análises de dados que ajudarão a moldar nossa estratégia de negócios. Isso inclui criar hipóteses de negócios, testá-las e desenvolver soluções para melhorar nosso...

Esta posição faz parte do 99Abastece, marketplace de combustíveis da 99 para os motoristas da plataforma. Este(a) analista será responsável pela gestão de desempenho do marketplace e implementação de projetos para garantir que o negócio cresça.

Estamos em busca de um Gerente de Operações apaixonado por desafios, altamente organizado e focado em resultados. Se você tem experiência no gerenciamento de fornecedores externos e equipes de campo, esta é a oportunidade perfeita para você! Aqui, você terá a chance de liderar com impacto, otimizar fluxos de trabalho e usar suas habilidades analíticas para melhorar continuamente nossos processos. Buscamos um profissional que saiba impulsionar a eficiência operacional e o desempenho das equipes, além de ser um grande facilitador na colaboração entre departamentos. Se você tem experiência em...

We are looking for a Fraud Detection Supervisor to join our team at Didi. This position is for a 24/7 Fraud Detection Supervisor responsible for identifying and managing high-risk transactions while ensuring effective fraud mitigation with minimal impact on the customer experience. The role involves close collaboration with the Investigations, Strategy, and QA teams to enhance detection accuracy, optimize rules, and reduce false positives. It also includes overseeing the inbound team handling authorization-related calls and ensuring consistent monitoring of key operational metrics such as KPIs, attendance, and team performance. Experience in risk management, operational leadership, and knowledge of synthetic fraud is essential for success...

The User Operations Senior Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage the user base and influence behavior. 

The Eater Engagement team for DiDi Food México is looking for a data-driven, analytical and passionate individual that will support the team analyzing and structuring projects & initiatives that will allow us to increase eater frequency and retention.   She/he will work closely with experts in operation in the design, analysis and execution of campaigns with impact throughout Spanish Speaking Latam as well as market intelligence and user research....

La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.

Acerca del trabajo: La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de...

La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.  El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel...

Customer experience is fundamental to providing a great experience for the millions of people who use our services. Our team is BIG, collaborative, and full of people passionate about building exceptional journeys for our users. In this position, you will be a key player in structuring and governing our initiatives, leading a dedicated team, and working with cross-functional teams in a global scenario to design, implement, and optimize processes that directly impact our CX operations. We are looking for a leader capable of managing and developing their team, with strong skills in project management, process mapping, and implementing governance structures, passionate about organization, efficiency, people development, and transforming the customer experience...

We are looking for a dynamic, organized, and results-driven Commercial Training Manager who is passionate about empowering our sales team. The ideal candidate is not only energetic but also strategic, with a proven ability to design and implement impactful training solutions that drive performance and growth. In this role, you...

La función principal de un City Key Account (CKA) Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.  

We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up. Let’s create something impactful and transformative—together.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Passenger Growth Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.  

The Pricing and Dispatch Center of Excellence is responsible for supporting the Central Operations team with analytics and frameworks for optimal decision-making, as well as managing various pricing features to enhance our efficiency in the marketplace. We analyze our marketplace in a structured and analytical manner to gain an in-depth understanding of market dynamics and share key insights with our stakeholders—information that is critical for operational decision-making and planning. Our day-to-day work primarily involves conducting pricing analyses, developing analytical tools for reporting and decision-making, and strengthening our pricing frameworks and processes.

- Ability to manage people and develop talents for succession; - Ownership mentality, identifying business pains, and proactively proposing solutions; - Having experience in commercial planning, knowledge of sales team incentive management and management results; - Having strong analytical skills, logical and mathematical reasoning.

Fazer parte da equipe de Planejamento Comercial da DiDi te dará a oportunidade única de impulsionar o crescimento de uma das empresas que mais cresce na América Latina. Você estará envolvido na definição e execução do negócio. Esta função, altamente orientada por dados, exige uma combinação rara de pensamento analítico inspirado no consumidor e habilidades interpessoais. Você terá a chance de trabalhar em um time enxuto, onde seu impacto nos negócios da DiDi será claro. Prepare-se para um ambiente dinâmico, acelerado e desafiador – aqui, nunca há um momento monótono! O...

Our B2B team is responsible for developing and scaling our enterprise mobility solutions, enabling businesses to optimize corporate travel and employee transportation through innovative ride-hailing services. We operate in a fast-paced, data-driven environment where analytical insights and structured processes drive our strategy and execution.  

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados. O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.  

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados. O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.  

O Especialista de Vendas Internas (Representante de Desenvolvimento de Vendas - SDR) é responsável por envolver clientes potenciais por meio de canais de prospecção, qualificar leads e contribuir diretamente para o crescimento da nossa base de clientes. Esta posição desempenha um papel fundamental no pipeline de vendas, iniciando conversas significativas, compreendendo as necessidades dos clientes e repassando leads qualificados para a equipe de vendas ou de contas. Estamos em busca de indivíduos resilientes, motivados e curiosos, que se destacam em ambientes dinâmicos e são motivados por resultados.

The Inside Sales Operations Manager will oversee the day-to-day execution of inbound and outbound customer engagement efforts within the Customer Experience (CX) department. This role will focus on supporting user acquisition, driving engagement, and improving operational efficiency through structured campaigns. The ideal candidate will have experience in sales operations, outbound sales strategy, and process optimization within a dynamic and customer-focused environment.  

Incorpórate a DIDI Cobranza, estamos en búsqueda de talento para integrarlo al equipo de trabajo, ocupando el puesto de BPO Post Loan Team Leader.

The Senior Analyst for Inside Sales Operations will play a critical role in enabling data-driven decision-making, improving sales processes, and supporting the execution of key operational strategies. This individual will be responsible for developing performance dashboards, executing detailed sales analyses, supporting CRM implementation and optimization, and acting as a strategic advisor to the Director of Inside Sales Operations. The ideal candidate is analytical, tech-savvy, and passionate about driving efficiency and clarity in fast-paced commercial environments.  

DiDi Finance is a safe, reliable Fintech services platform which empowers users through faster, easier, and better ways to earn, grow and spend their money. Through our flagship products, DiDi Loans, DiDi Card and DiDi Pay, we are committed to explore innovative Fintech offerings by supporting wealth management and payment solutions to better serve drivers, passengers and partners within the mobility ecosystem to make secure and reliable Fintech products available for every hardworking person who strives for a better life.

Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!

Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! Driver Growth Operations team members are very important for the expansion and sustainability of the business. The ideal candidates for our opening roles should have very strong analytical skills (e.g. Python, R, SQL, etc.) and feel comfortable transforming insights into business...

This position is part of our CX Center of Operations team, where you will join a diverse, multinational group responsible for:a) Enhancing automated solutions through intelligent channel strategies and continuous improvementb) Reducing the effort of users to contact us, by defining the right Help center, IVR and channel solutions.  In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams and build strong relationships with key...

Team Overview As a DiDi Safety Operations Specialist, your main responsibility will be managing escalations, intense situations and potentially time-sensitive cases. In addition to this, you will be actively working with the Incident Response Team reviewing cases and performing case studies to ensure DiDi’s internal processes are continuously improving.  

The Finance Business Partner Team plays a pivotal role in DiDi’s strategic decision-making by acting as an advisor to the business across the Spanish-speaking LATAM (SSL) region. Working in close collaboration with Financial Planning & Analysis (FP&A), the BP team bridges finance and operations—turning data into actionable insights that drive performance and growth. By partnering with and operational teams (among others), the BP team ensures financial discipline while optimizing resource allocation, investment decisions, and mid/long-term strategy. Through forecasting, scenario modeling, and business performance analysis, the team enables agile, data-driven decision-making across the region

El equipo es responsable de la operación de los fondos de los clientes. Colabora estrechamente con el equipo de Gestión de Fondos de Clientes de la oficina central, así como con los equipos de Finanzas y Tesorería. Garantiza la seguridad de los fondos de los clientes mediante la conciliación de fondos y la resolución de cualquier discrepancia identificada. Es responsable de la gestión de liquidez y de la planificación de efectivo relacionada con los fondos de los clientes. Facilita la transferencia de fondos dentro del territorio mexicano. Trabaja en coordinación con los equipos de producto y tecnología para desarrollar una plataforma automatizada de gestión de fondos,...

Supporting the UK director and managing the day to day finances

We are looking for a highly organized and results-driven Operations Manager to oversee and optimize BPO teams. This role requires strong leadership, workflow management, and data analysis skills to enhance team efficiency and performance. The ideal candidate will have experience in managing outsourced teams, driving process improvements, and collaborating across departments to ensure smooth operations.

We are looking for a data-driven and detail-oriented Operations Manager to oversee and optimize B2B service quality on our platform. This role focuses on monitoring and improving key service metrics such as cancellation rate, ensuring a seamless experience for both customers. The ideal candidate will have strong problem-solving skills, and experience in service governance to drive continuous service improvement.

We are looking for an Operations Manager to drive the growth and success of our merchant base. The ideal candidate is analytical, results-driven, and experienced in leveraging data insights to enhance partners performance. You will work closely with cross-functional teams to develop and implement strategic initiatives that improve merchant supply quality and drive sustainable growth.

Are you passionate about using data to drive strategic decisions, improve operational efficiency, and enhance customer experience? Do you thrive in fast-paced environments where your leadership makes a direct impact? If so, DiDi Tu Negocio is looking for you! We’re seeking a highly accountable and data-driven Operations Manager. In this role, you’ll own high-impact initiatives, leveraging analytics to shape business strategies, streamline processes, and drive sustainable growth. As a key player in our team, you’ll lead...

La función principal de un City Key Account Hunter es prospectar nuevas cuentas clave a través de un riguroso trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de potenciales clientes. El City Key Account Hunter debe tener conocimiento del mercado y sus drivers, e identificar las principales necesidades de cada cuenta para planificar y ejecutar estrategias persuasivas que le permitan adquirir las mejores cuentas del mercado, logrando la confianza que les permita asociarse y...

Being part of the KA Strategy team for LatAm will place you in a challenging workplace full of exciting projects with different teams and on different countries. You will be working cross-functionally to help us achieve ambitious growth goals while increasing the profitability of our portfolio. Inside KA Strategy you will find a team evolving constantly, adapting to markets while ensuring reporting, strategy and analysis are all simultaneously developed.

Being part of the Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer centered analytical thinking & inter-personal ability. You will have the opportunity to work in a tight team, where you will build and run DiDi's business across all Spanish Speaking LATAM (SSL). Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!  

Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!   You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!  

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Sr Specialist you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Sr Specialist you will be working directly with the CX & Relationship Manager for Brazil region managing our...

We’re looking for a highly motivated Marketing Intern to join our team for a 6-month internship. This is an exciting opportunity to gain hands-on experience in digital marketing, content creation, campaign execution, and data analysis. You’ll work closely with our Marketing team to help deliver impactful campaigns that drive engagement and brand awareness in the ANZ region. This internship is designed for students or recent graduates who want to gain real-world experience in a fast-paced tech environment and develop marketing skills that will set them up for success in the industry.

The Financial Institution Business Development (FIBD) team focused on payments plays a critical role in shaping and managing strategic partnerships with banks, payment providers, and other financial stakeholders. Our mission is to enhance the company’s payment capabilities, ensuring a seamless, secure, and efficient transaction experience for our customers across multiple business units, including ride-hailing and 99Pay. As part of the online payments vertical, we work closely with acquirers, issuers, card schemes, and alternative payment providers to optimize payment operations, expand local payment acceptance, reduce costs, and drive innovation. Collaboration with internal stakeholders—such as risk, compliance, legal, treasury, and product teams—is key to...