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We are looking for a highly analytical, detail-oriented, and proactive Customer Success Analyst (Account Ops & Onboarding) to support the DiDi Food team in Colombia and LATAM.
The Account Ops and Onboarding area sits at the heart of our Customer Success organization. We manage the end-to-end operational lifecycle of our restaurant partners—from ensuring a seamless store setup and managing the logistics of operational devices, to driving feature adoption and providing technical support to drive restaurants' long-term...
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We are looking for an Online Media Manager that owns the planning, supports execution, optimization and measurement of digital media campaigns across our business.
This role will translate campaign briefs and business objectives into actionable digital media plans, working closely with Channel Managers, Marketing teams, Creative teams, Analytics and our media agency.
You will be responsible for ensuring campaigns are properly planned, implemented, monitored and optimized, while turning campaign performance into clear insights and learnings that can improve future media decisions.
We are looking for someone who combines strong digital media fundamentals, is curious about integrated media planning, with analytical thinking,...
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As an Operation Analyst for Brazil Food at DiDi, you will drive operational excellence and marketplace growth for our food delivery business in Brazil by analyzing supply-demand dynamics, optimizing fulfillment efficiency, and informing regional strategy through data-driven insights; your work will directly impact order completion rates, delivery times, and unit economics across major Brazilian metros. You will join the Brazil Food Operations team whose mission is to scale safe, reliable, and cost-effective food delivery by improving driver-partner allocation, merchant performance, and customer experience through cross-functional execution.
Language of Chinese, English, Portuguese must be native.
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As a Commercial Planning Intern, you will play a role in supporting the growth and operational efficiency of the business. You’ll work closely with the sales team and cross-functional partners, leveraging data and market insights to drive decision-making and support the execution of strategic initiatives. This role demands an analytical mindset, innovative thinking, and a proactive approach to problem-solving and process improvement. Your contributions will directly impact the development of sales targets, the tracking of performance, and the launch of new initiatives
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We are looking for a highly organized, proactive, and detail-oriented Executive Assistant to support our leadership team. This is a great opportunity for someone with 5+ years of experience who thrives in a fast-paced environment and is passionate about providing high-quality administrative and operational support.
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We are looking for a Continuous Improvement Specialist to join our Anti-Fraud and AML Operations team. This role supports ongoing continuous improvement initiatives by strengthening operational processes, standardizing best practices, and consolidating knowledge across teams.
This position is designed for experienced professionals who want to expand their impact beyond day-to-day operations and contribute to process optimization, training, and operational excellence, with exposure to cross-functional collaboration.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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A equipe de Recuperação de Crédito da Solva é dedicada, centrada no cliente e focada em resultados. Nosso objetivo é apoiar os clientes na regularização financeira e negociação de débitos. Contamos com especialistas em estratégia, análise de dados, gestão de parceiros e treinamento. Acreditamos que uma vida sem dívidas é mais fácil e estamos comprometidos em ajudar nossos clientes a alcançá-la. Se você compartilha dessa paixão por ajudar os outros, venha fazer parte de uma equipe dinâmica na área de...
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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The Senior Compliance Analyst supports the Compliance and Internal Control function, with a focus on CNBV prudential regulation, corporate governance, and regulatory obligations. The role supports the implementation of regulatory requirements into internal processes and controls, monitors ongoing compliance, and assists with regulatory reviews and remediation efforts.
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Como Especialista en Desarrollo de Franquicias, serás responsable de impulsar la expansión y el desarrollo de nuestra red de socios franquiciados en Argentina.
Tu misión será identificar, atraer, cerrar y desarrollar socios estratégicos que nos permitan expandir nuestra operación y garantizar un suministro de movilidad robusto y de alta calidad.
Serás responsable de gestionar el ciclo de vida completo del socio, desde la prospección y negociación, pasando por el...
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Como Especialista en Desarrollo de Franquicias, serás responsable de impulsar la expansión y el desarrollo de nuestra red de socios franquiciados en Argentina.
Tu misión será identificar, atraer, cerrar y desarrollar socios estratégicos que nos permitan expandir nuestra operación y garantizar un suministro de movilidad robusto y de alta calidad.
Serás responsable de gestionar el ciclo de vida completo del socio, desde la prospección y negociación, pasando por el...
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Do you love the pulse of São Paulo’s food scene? We are looking for a dynamic leader to join our Commercial Team! Your mission is to drive our growth by bringing our solutions to the heart of the city—the diverse and vibrant restaurants that define São Paulo’s neighborhoods.
In this role, you are more than a manager; you are a market builder. You will lead a team that serves as the face of our brand, spending time on the ground, engaging with business owners, and showing them how our technology can truly transform their daily operations. We move fast, use data to stay ahead, and believe in the power of real relationships. If you have high...
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The ANZ Marketplace team owns the health of our ride-hailing marketplace across Australia and New Zealand — spanning trading efficiency, rider and driver experience, and risk & anti-fraud strategy. We work close to the business: diagnosing what's driving our core metrics, designing strategies from the ground up, and validating them in the real world. This role sits at the intersection of business and operations, with plenty of room to shape decisions that directly affect the experience of riders and drivers.
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La función principal de un BD Hybrid City Owner es desarrollar y crecer un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un city owner debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
Debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. Adicional, mantener en crecimiento su...
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Estamos em busca de um(a) Analista de Operações dinâmico(a) e proativo(a), que combine habilidades analíticas com uma forte capacidade de execução. Nesta posição, você terá um papel fundamental no planejamento, implementação e otimização de estratégias de crescimento em diferentes categorias de mobilidade na 99. Se você é motivado por encontrar maneiras de destravar valor para o usuário, motorista parceiro e negócio, gosta de desafios e colocar a mão na massa, você é a pessoa certa para a nossa equipe.
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The Safety Business Intelligence SR Analystin will contribute to deliver reliable data to business stakeholders and maintain the foundation for a robust data structure while supporting the Safety Operations globally.
In this job you will have the opportunity to work with a multicultural team from all over the world (from Arabian to Mid-South America, and Asia) in a fast-paced environment in a company that is globally transforming the mobility and food scenario.
The ideal candidate combines strong analytical skills with technical knowledge (SQL & Phyton). Additionally, self organization, communication and prioritization skills are essential.
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We are building a new pillar within our mobility ecosystem, connecting innovative transportation modes to make urban mobility simpler and more integrated for millions of Brazilians.
As an Operations Manager, you will own the day-to-day performance and operational excellence of this new business vertical. You will turn strategy and partnerships into scalable operations, lead city launches, identify opportunities for growth, and ensure that our products deliver a seamless experience to users.
This is a highly cross-functional and hands-on role. You will work closely with Product, Business Development, Marketing, CX, Data, and technical teams, as well as external strategic partners, combining strong analytical thinking with the ability to solve...
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DiDi Fintech is deeply involved in the Latin American market, actively deploying a variety of financial services such as electronic payment, loan, credit cards, and merchant acquiring. We aim to provide local users with more convenient and high-quality services.Cost-effective financial solutions. Payment Risk Algorithm team is a core pillar of DiDi’s global Fintech business, building ML‑driven risk systems for fast‑growing Latin‑American payment and wallet scenarios.We design end‑to‑end fraud detection models to balance transaction security and user payment experience, defending against payment fraud, account compromise and emerging...
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Join our team and help shape the future of mobility!
In this role, you’ll shape and optimise end-to-end pricing strategies for the Australian market, using data analysis, modelling, and experimentation to improve marketplace efficiency and user experience. You’ll collaborate closely with product, algorithm, and operations teams to turn complex insights into scalable strategies that deliver meaningful business impact.
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Bolton Motors is part of a broader business relationship with Didi, leveraging the experience, technology and ecosystem of DiDi to develop new opportunities in the motorcycle market.
We are looking for a Marketing Intern who wants to learn, create and grow with the company.
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You will be challenged to help develop comprehensive L&D programs for our Risk Operations Team. You will collaborate with other teams members in the broader organization to share best practices on Learning and Development. As a Leraning and Development Sr. Analyst you will be resposible for the planning and execution of training activities, development curricula, evaluation of training delivery and measurement of results for new hires and onborading activities.
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We are looking for a highly analytical and execution-oriented Lead to direct our Offline Acquisition operations within the Supply Growth organization. In this role, you will act as the strategic bridge between our corporate capacity targets and street-level execution. You will oversee a growing field organization of coordinators and field agents across key markets while operating directly from our central office. Your focus will be on designing scalable field acquisition frameworks, optimizing the Customer Acquisition Cost, and leading cross-functional tech deployments to unlock delivery capacity beyond saturated digital channels.
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Role: Strategy Business Partner Intern – HQ CKA (Mexico & Colombia)
Location: Mexico City or Bogotá (Hybrid)
Schedule: 30 hours per week
Team: HQ CKA Strategy (City Key Accounts)
For more information, please visit:...
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We are looking for talented professionals to join our Governance Strategy and Operation team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. At this moment, we are looking for a Senior Analyst (D6), so if you know someone who would be a great fit, refer them now!
As part of the Governance Strategy and Operation team, the selected candidate will play a key role in optimizing processes, analyzing drivers behavior regarding quality and service governace. This role...
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We are looking for a results-oriented Strategy & Planning Senior Analyst to join our team.You will lead E2E initiatives while coordinating key stakeholders, unblocking decisions, and facilitating executive forums. Additionally, you will play a critical role in tracking goal progress and conducting root-cause analyses to resolve KPI discrepancies, leveraging strong logical reasoning and data driven insights to structure effective action plans and keep the business aligned.
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Você fará parte do time de Fuel Ops, responsável pelo 99Abastece, uma iniciativa inovadora do DriverLab focada em aumentar a rentabilidade e a satisfação dos motoristas por meio de um marketplace inteligente de combustível.
Nosso time trabalha em um ambiente dinâmico, orientado por dados e altamente colaborativo, desenvolvendo análises, automações e estratégias operacionais que impactam diretamente milhares de motoristas todos os dias.
Estamos buscando uma pessoa curiosa, analítica e com vontade de aprender para apoiar projetos de dados, automação e melhoria operacional.
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto Team Leader BPO para cobranza.
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
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Serás el motor de crecimiento de DiDi Food en el sur de la ciudad. Tu día a día consistirá en identificar oportunidades, dominar la venta en frío y enamorar a los mejores restaurantes de la zona para que se sumen a nuestra plataforma, construyendo relaciones comerciales sólidas a mediano y largo plazo.
Tus principales responsabilidades:
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Cacería de Talento Gastronómico: Prospectar de manera activa y dominar la venta en frío a pie de calle (door-to-door) y vía...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio,...
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
Esta posición será pieza clave en la expansión estratégica de DiDiFood en CDMX. Iniciarás como Hunter, con enfoque en prospección y cierre...
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- La función principal de unejecutivo post ventaes desarrollar y mantener un portafolio de clientes sano.
- Un ejecutivo post venta debe buscar una colaboración ganar - ganar...
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We are looking for a BD manager based in São Paulo who can both explore new BD models (including AI-powered solutions) and drive core merchant supply growth in local Asian Culianry.
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Estamos à procura de um(a) Analista de Planejamento e Performance que apoiará o planejamento estratégico, a medição de desempenho e a excelência operacional em sua área de atuação. Você trabalhará no desenvolvimento e na execução de planos baseados em dados que se alinhem aos objetivos de negócio, garantindo melhoria contínua e crescimento sustentável. Seu papel envolve colaboração próxima com equipes multidisciplinares e stakeholders internos e externos para traduzir dados complexos em
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Estamos à procura de uma pessoa estagiária altamente motivada para se juntar à equipe de Planejamento Estratégico da 99/DiDi Você terá a importante missão de apoiar o time em análises de marketplace, ajudando a garantir uma alocação ótima de recursos e alavancas para a companhia. Você trabalhará em estreita colaboração com nossos times de Operações (como Pricing, DRV Ops e PAX Ops) e Finanças (como Finance e S&P), transformando dados em inteligência para o negócio.
Como membro da nossa equipe, você terá a oportunidade de ganhar experiência prática na indústria de...
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The Brazil Mobility & Food Onboarding team is responsible for building safe, efficient, and scalable onboarding experiences for drivers, couriers, and other platform partners.
We are looking for a Safety Onboarding Operations Manager to lead strategic initiatives that strengthen our onboarding processes, address emerging risks, and support the sustainable growth of the business. In this role, you will collaborate with internal stakeholders and external partners to identify opportunities, develop solutions, and drive projects from strategy through implementation. The ideal candidate combines strong project and stakeholder management skills with an analytical and risk-oriented mindset.
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Como Analista de Operações na DiDi, você garantirá alta disponibilidade da plataforma e experiências fluides de corrida e entrega, traduzindo dados operacionais em intervenções oportunas que reduzem cancelamentos, melhoram a satisfação de motoristas e estabelecimentos parceiros e otimizam a economia unitária (unit economics).
Seu trabalho reduzirá diretamente as taxas de incidentes, melhorará os tempos de atendimento (fulfillment) e aumentará a retenção de usuários ativos.
Você se...
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Estamos buscando uma pessoa estagiária para fazer parte do nosso time de Operações.
Nesta posição, você atuará na operação estratégica de expansão, contribuindo para estratégias de crescimento de mercado.
Ao longo dessa experiência, você terá a oportunidade de desenvolver tanto suas habilidades técnicas quanto sua visão de negócio, adquirindo conhecimento prático do mercado e contribuindo diretamente para o seu desenvolvimento profissional.
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Estamos em busca de uma pessoa curiosa, mão na massa e com sede de aprender para fazer parte do nosso time de CRM!
Para se destacar nessa oportunidade, você precisa ser muito organizado(a), gostar de trabalhar com dados e ter boa comunicação para transitar entre diferentes áreas. Como estagiário(a) de CRM, você será um ponto de contato importante entre as equipes de Marketing, Growth, Operações e Comunicação.
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You will be part of our strategy business partner team, leading key initiatives to drive growth in our region.
The strategy business partner team is in charge of creating tools and processes to guide the commercial team towards our yearly goal.
You will be working with a team of orangers and influencing key stakeholders to create a positive impact on our results.
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The Quality team is the ultimate objective truth-teller of our restaurant onboarding ecosystem. While the Operations team is driven by speed and volume, the Quality team is strictly dedicated to accuracy and perfection. This team safeguards the standard of our platform by auditing the work of both our internal execution team and our external BPO partners. As the Quality Manager, you will lead department to catch systemic defects, prevent fatal errors, and provide the data-driven insights needed to fix gaps. You are the responsible to ensure that every restaurant's information meets our strict guidelines before going live.
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The Marketing team formulates the brand and company's marketing strategy — across market channels, brand marketing and media — and drives the campaigns and research that grow the business and strengthen our influence with the industry and our users.
As Senior Brand Manager for Mobility in LATAM, you'll own the brand and marketing strategy for the Mobility business across the region and lead a talented team to deliver it. This is a strategic leadership role: you set regional brand direction, own the fiscal-year plan and budget, and act as the bridge between marketing and senior business stakeholders — turning...
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La función principal de un BD Hybrid City Owner es desarrollar y crecer un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un city owner debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
Debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. Adicional, mantener en crecimiento su...
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Join the Growth & Loyalty team, responsible for driving user acquisition and engagement across DiDi Food’s LatAm markets. As a User Loyalty Sr Analyst, you will combine data, strategy, and execution to develop initiatives that strengthen user engagement and loyalty.
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As an Operations Intern, you will play a key role in supporting the day-to-day operations of our platform by turning data into insights. You will work closely with cross-functional teams to monitor performance, identify opportunities for improvement, and help drive initiatives that enhance the experience for both drivers and riders. This role is ideal for someone who is passionate about solving real-world operational problems through data, eager to grow their analytical skills, and thrives in a fast-moving, collaborative environment.
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The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.
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The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.
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Senior Expert / Sub-Region Leader
We are seeking a Senior Expert or Sub-Region Leader to drive the strategic direction and operational execution for a significant geographical area, such as a country or a cluster of major cities. This role is responsible for multiple complex function modules.
The Senior Manager operates with a holistic view of the market, combining deep expertise with a macro understanding of competitors, regulatory landscapes, and industry trends. You will independently initiate, plan, and lead core projects or multiple complex projects across...