The Customer Experience (CX) team plays a key role in delivering high-quality service and ensuring an outstanding experience for our users. As a CX Relationship Analyst/Specialist, you will be responsible for managing daily operations and services related to customer experience, ensuring operational excellence in a complex and dynamic environment. This role requires a data-driven mindset, strong stakeholder management skills, and a proactive approach to process improvement. You will work closely with internal teams and external partners (such as BPO providers) to optimize service delivery, track key performance indicators (KPIs), and drive continuous improvement initiatives.

The Customer Experience (CX) team plays a key role in delivering high-quality service and ensuring an outstanding experience for our users.  Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and actionables that lead to customer-centric improvements in the operation of DiDi’s business in Latin America. The successful candidate must be able to Analyze complex datasets, conduct broad and deep-dive analysis, identify key insights and present findings to team and senior leadership and cross-functional teams to align analytics with strategic...

The Customer Experience (CX) Operations & Product Operations team is at the core of optimizing our customer service processes and ensuring a seamless experience for users. As a CX Ops & Product Ops Analyst, you will be responsible for improving and implementing operational processes, collaborating with cross-functional teams, and ensuring that technology and automation are effectively leveraged to enhance service quality. This role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement. You will work closely with internal teams, including Product, Engineering, and Customer Support, to ensure smooth operations and an exceptional user...

Join DiDi as Web & Store Intern. The main focus is to improve Egypt's web experience and significantly boost driver registrations through organic efforts. As a key player, you'll employ your skills to refine user journeys, leveraging insights and innovations that make real impact. Collaborate closely with developers, designers, and local teams to drive pur impact as a channel, ensuring an optimized, seamless digital touchpoint for every user. Join DiDi as a SEO Front Developer Intern and dive into the dynamic world of web technologies across nine countries! We're seeking an auto-learner with a zest for proactive problem-solving. You'll be a part of our skilled SEO team, mastering NextJS, Tailwind, and Contentful CMS. This role is perfect for someone...

From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success. As an Operations Intern, you’ll play a critical role in supporting the growth and optimization of the DiDi Mobility driver platform in Egypt. We’re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting...

The Partner Services Sr Analyst plays a key role on managing and improving the quality of the services delivered for our partner. One of the key services is the Harrif program with is a Community program for drivers. The focus of this community are on providing guidance, support, and continuous improvement during the initial steps our drivers take on the app.  By fostering a supportive community, we empower thousands of drivers to reach their full potential and help them achieve their professional and personal goals. Another key service is the driver center, where we combine...

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility driver platform while adding value to the marketplace in Egypt via executing new initiatives.

Reporting to the Head of Legal for the ANZ and Middle East, you will provide timely and commercially-focused advice to the company on a wide range of legal issues relating to the business in these regions.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.   Being part of the Rider Growth & New Launch Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility  platform while adding value to the marketplace across Egypt and MEA (Middle East and Africa) region via leading & executing new initiatives.