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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Do you love the pulse of São Paulo’s food scene? We are looking for a dynamic leader to join our Commercial Team! Your mission is to drive our growth by bringing our solutions to the heart of the city—the diverse and vibrant restaurants that define São Paulo’s neighborhoods.
In this role, you are more than a manager; you are a market builder. You will lead a team that serves as the face of our brand, spending time on the ground, engaging with business owners, and showing them how our technology can truly transform their daily operations. We move fast, use data to stay ahead, and believe in the power of real relationships. If you have high...
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As the Inside Sales Team Manager, you will take full ownership of the inside sales business in Brazil, leading the strategic execution, operational management, performance oversight, and team leadership of our food service SaaS inside sales operation.
Leveraging both company-supported resources and proactively generated leads, you will drive large-scale business growth through the development of a standardized inside sales framework and refined operational processes. In this role, you will play a critical part in supporting the company’s overall sales objectives by ensuring strong execution, operational efficiency, and sustainable team performance.
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As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.
This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.
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Play a leading role in driving revenue growth and profitability by interpreting market trends and competitor pricing strategies. This role involves owning the development and implementation of pricing models, strategies, and recommendations that align with the company's goals and market positioning. Lead collaboration with cross-functional teams, including marketing, finance, categories, and product, to ensure pricing decisions are strategically sound and commercially impactful.
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-A posição de Sales Strategy & Operations Analyst terá um papel central no suporte à execução da estratégia comercial, atuando como um facilitador entre a liderança de vendas e a implementação das iniciativas no dia a dia.
-A pessoa atuará próxima ao Head de Vendas e aos líderes comerciais, apoiando a organização, acompanhamento e execução de iniciativas comerciais, além de garantir visibilidade sobre o andamento das principais frentes do negócio.
-O papel tem forte interface com projetos nacionais envolvendo os times de Long Tail e Key Account, com foco em coordenação, acompanhamento de resultados e garantia de...
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This Customer Success Senior Manager will play a central role in steering our long-tail restaurant portfolios, leading regional teams and BPOs, and designing the commercial routines and processes that keep the operation disciplined, scalable, and predictable.
Deep familiarity with the food service and delivery-aggregator ecosystem is essential to succeed in this role.
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¿Eres un apasionado del cierre de acuerdos con una motivación imparable por conquistar nuevos mercados? En DiDi Food buscamos un Business Developer Hunter que lidere nuestro crecimiento identificando, convenciendo y sumando a los mejores restaurantes de la ciudad.
La función principal de un BD Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
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Play a leading role in driving revenue growth and profitability by interpreting market trends and competitor pricing strategies. This role involves owning the development and implementation of pricing models, strategies, and recommendations that align with the company's goals and market positioning. Lead collaboration with cross-functional teams, including marketing, finance, categories, and product, to ensure pricing decisions are strategically sound and commercially impactful.
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Como Estagiário de Marketing - Compras na DiDi, você apoiará no lançamento do novo serviço da 99 em cidades pelo Brasil, além de campanhas e ações em parceria com stakeholders importantes. Além disso, ajudará na consolidação de resultados e aprendizados e dará suporte a atividades de gestão da área, como aprovações de artes e controle de pagamentos de fornecedores. Tudo isso em um ambiente dinâmico, colaborativo e de interface direto com diversas outras áreas da companhia.
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Bridging the gap between backend infrastructure and front-line business needs, this role synthesizes technical requirements with merchant insights. Our goal is to transform complex platform architecture into intuitive tools that empower partners to scale.
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Estamos buscando um Analista Sênior de Operações de Backoffice altamente analítico e focado em processos para se juntar à nossa equipe de Qualidade de Restaurantes. Neste papel fundamental, você será essencial na definição, estabelecimento e supervisão de tarefas cruciais para o sucesso do nosso marketplace. Seu foco principal será supervisionar nossa equipe responsável pelas tarefas de backoffice, garantindo que o desempenho esteja alinhado aos nossos padrões rigorosos e impulsionando a melhoria contínua por meio de insights baseados em dados. Se você é apaixonado por estabelecer altos níveis de excelência operacional, otimizar equipes e utilizar dados para...
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DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading company in smart transportation, food delivery, and app-based payment services. Every day, we make life easier and better for millions of people.
By joining DiDi, you will become part of an open, inclusive, and diverse community of more than 12,000 employees worldwide. From day one, you will find a collaborative global culture where your responsibilities have a direct impact on the company's strategy and growth.
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The role will be responsible for providing legal support to the DiDi Shop and New Verticals teams in Mexico. This position aims to provide legal solutions on a variety of topics, with a special focus on contracts and general corporate matters. The position would be based in Mexico City and will report to the DiDi Legal Director for Mobility and Delivery (Mexico).
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We are seeking a proactive and highly organized Bilingual Executive Assistant to provide comprehensive administrative and operational support to our Food business department head based in Mexico City. The ideal candidate will be fluent in both Spanish and Chinese (Mandarin), with exceptional communication skills and the ability to navigate a fast-paced, cross-cultural business environment. This role is critical in ensuring efficient coordination across teams, streamlining workflows, and contributing to the success of our expanding operations in Latin America.
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The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk investigation operation to investigate the fraud cases and dealing with the risk account and response for key loss metrics while maintaining a positive user experience.
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As a User Growth Sr. Analyst, you will play a key role in driving user growth through data-driven initiatives and cross-functional collaboration. You will work closely with Marketing, Product, Commercial and Operations teams to design, execute and optimize growth strategies across channel, promotions, campaigns and in-app communications.
This role sits at the intersection of analytics and execution. You will translate insights into action, leverage in-app touchpoints such as banners, push notifications and CRM campaigns, and continuously iterate based on performance to maximize impact on user acquisition, engagement and retention strategies.
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We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Credit Card industry.
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In this role, you’ll be at the forefront of designing and executing high-impact advertising strategies, working cross-functionally (Product, Marketing, Operations) and partnering with top-tier clients.
We’re looking for a strategic, data-driven, and resourceful trailblazer who thrives on challenges and is eager to elevate our Ads platform to the next level.
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As our Senior Communications Manager, you’ll lead the charge in raising awareness and telling DiDi’s story across Australia and New Zealand. From bold, consumer-led PR campaigns to strategic storytelling that shapes how we show up in market, you’ll bring creativity and clarity to everything we do.
Reporting to the Head of External Affairs, you’ll play a key role in driving our communications strategy, helping to build brand favourability, manage reputation, and keep DiDi front of mind in a competitive rideshare landscape. You’ll also support the day-to-day running of our PR function, working closely with internal teams and external partners to deliver standout results.
This is a role for someone who thrives on...
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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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Buscamos profissionais comerciais e estratégicos, com grande habilidade para identificar oportunidades de negócios, fechar contratos e construir relacionamentos de longo prazo. As funções estarão focadas em aquisição, retenção e gestão de parceiros, sendo peças-chave para expandir nossa rede e garantir um alto desempenho.
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As a CX Operations Sr. Analyst at DiDi, you will drive improvements in rider and driver experience by turning large-scale operations data into prioritized, measurable initiatives that reduce friction, lower incident rates, and increase retention; your work will directly influence product and regional operations policies and deliver measurable KPI uplifts (e.g., CSAT, Customer Effort Score, Competitive Intelligence Index). You will join the Customer Experience Operations team, whose mission is to ensure safe, reliable, and delightful mobility experiences across markets by aligning front-line feedback, cross-functional programs, and automated tooling to scalable operational processes.
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O Analista de Inside Sales será responsável por engajar clientes em potencial através de canais de outbound, qualificar leads e contribuir diretamente para o crescimento da nossa base de clientes.
Este cargo desempenhará um papel vital no funil de vendas, iniciando conversas relevantes, compreendendo as necessidades dos clientes e encaminhando leads qualificados para a equipe de vendas ou de contas.
Estamos à procura de pessoas resilientes, determinadas e curiosas para atuarem em um ambiente dinâmico e que sejam motivadas por resultados.
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Na 99Food, acreditamos que o sucesso dos nossos parceiros é o nosso sucesso. Buscamos profissionais para atuar na área de Sucesso do Cliente, acompanhando restaurantes desde o onboarding até o crescimento e manutenção da performance.
Aqui, liderança não é sobre cargo, mas sobre influência e entrega.
Valorizamos pessoas que assumem responsabilidade, colaboram com o time, e buscam constantemente formas mais inteligentes e escaláveis de trabalhar.
Queremos analistas que se sintam donos dos resultados, pensem com mentalidade direcionada por dados e ajudem a construir uma operação cada vez mais eficiente e inovadora.
Se você gosta de aprender, de resolver...
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The IT Support Analyst will provide hands-on technical and administrative support to ensure high-quality IT services across our Fintech operations. This role requires a proactive, service-oriented professional passionate about technology and capable of solving problems efficiently in a fast-paced environment. The ideal candidate will be fluent in both English and Spanish, with strong troubleshooting skills and a genuine drive to deliver outstanding customer support.
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The Fintech Technical Support Team is a team to support fintech technology operation in Brazil. Technical Support Engineer is responsible for monitoring system performance, and collaborating closely with peer teams as well as external vendors to solve the issues successfully.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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We are looking for a highly capable and experienced Senior Analyst to specialize in our Operations function. This is a critical role for an experienced team member who will act as a specialist in a core functional module.
You will be expected to independently execute complex operational tasks, manage dedicated workstreams, and play a key role in large-scale projects. Success in this role requires not only efficiency in execution but also a strategic mindset to constantly analyze, diagnose, and suggest methods of optimization to existing processes and playbooks. You will solve complex problems with limited guidance, driving efficient execution and measurable results across the organization.
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We are looking for a dynamic and strategic Business Partner to be the right hand of our Monterrey leadership team, ensuring DiDi Food has the right strategy and responsible for the execution of it. This role requires strong cross-functional collaboration with commercial, operations, and product teams, as well as direct interaction with partner restaurants to make sure our strategy is impactful.
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You'll join an energetic and diverse HRBP team based across Brazil,Mexico ,Colombia and Argentina. In this team we support multiple global functions of 450-500 HCs, spanning across 12+ countries on full cycle HRBP body of work. Given the promising growth stage and the complex nature of business function setup, our HRBP work is dynamic and challenging with loads of opporunities to unleash your creativity and HR practice excellence.
We partner with business stakeholders of all levels and as a team deliver a variety of work and thought-partnership, planning, and end-to-end executions on Organization, Talent, and Engagement pillars. Each business function is unique in its own...
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We are looking for a Business Development Lead based in Guadalajara that will manage a team of commercial leaders and develop strong relationships with key clients in the food and beverage industry. This will a key position as leader of leaders, engaging with Ops team to create commercial strategies and achieve exceptional growth. This person will be the leader of Guadalajara, inspiring the team to achieve outstanding results.
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As a Sr Talent Acquisition Analyst, you will support our recruiting team in finding and attracting great talent to build strong teams across the organization. You’ll help with sourcing, screening, and coordinating candidates, while ensuring a positive experience throughout the process.
This is a great opportunity to grow your career in recruitment and learn about talent acquisition in a fast-paced environment.
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We are seeking a strategic and business-oriented Legal Manager to serve as a key legal partner to our Financial Services team in Mexico. This role will be responsible for advising on complex regulatory and transactional matters, supporting DiDi’s financial services growth, and ensuring compliance with applicable legal frameworks. You will collaborate closely with cross-functional teams, local leadership, and external counsel to structure and execute high-impact financial services initiatives. You will be based in Mexico City and will report to the Financial Services Legal Director.
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This role will serve as a Regulatory Compliance Senior Manager responsible for establishing internal strategies, policies, procedures, and programs to prevent regulatory breaches and to develop a compliance framework that helps maintain risk levels within the company's risk appetite. This position will serve as the lead for the DiDi financial services framework and its implementation across all relevant teams, and will be responsible for establishing internal strategies to deliver a comprehensive compliance risk assessment framework.
The role is a key...
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Estamos em busca de profissionais comerciais de alto nível para integrar nossos times de Business Development, Vendas, Planejamento Comercial e Key Account Management! Se você conhece alguém com perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, indique agora!
Estamos formando um pipeline para múltiplos níveis, de S2 a S8, então...
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The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.
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En DiDi, estamos construyendo un banco de talento proactivo para profesionales con discapacidad que deseen unirse a nuestro equipo en futuras aperturas. El objetivo de esta publicación es conocer tu perfil, competencias y potencial para integrarte a nuestra cultura organizacional.
Estamos abiertos a diversos perfiles en la ciudad de Bogotá (administrativos, técnicos, profesionales o...
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- Location: Mexico City, Mexico (Hybrid work model, requiring in-office presence as needed, unable to sponsor work Visa at this time)
- We are seeking an organized and detail-oriented Talent Coordinator to support our global Talent Acquisition (TA) team by managing interview scheduling and background check coordination. As an individual contributor, you will play a critical role in ensuring a seamless and positive experience for candidates, recruiters, and hiring managers across regions, including Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia. This operational role focuses on high-volume coordination and exceptional customer service, contributing to the...
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Proactive Accounting Manager with strong technical and communication skills, you will be in charge of local day-to-day accounting activities, ensure compliance with different local Authorities and attend audit process in Colombia and other Latinamerica Countries.
You will also help to follow up on audit or internal findings, find root causes and provide recommendations on areas for improvement in business processes and internal controls to prevent/minimize future control risks.
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The Franchise Sales Ops role is the strategic backbone of our franchise and third-party ecosystem. In this role, you will be the primary architect of the operational framework that governs our partner network. Your objective is to ensure that the "rules of the game" are executed with precision, transparency, and scalability.
You will sit at the intersection of data, product, strategy, and field execution, transforming high-level business goals into functional Standard Operating Procedures (SOPs). This is a role for a high-impact individual who can master complex issues, manage senior stakeholders, and ensure that our partner ecosystem remains healthy, competitive, and...
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If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or...
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We are looking for a data-driven Finance Business Partner to act as the financial navigator for our Marketing department. This is not a back-office accounting role; it is a strategic partnership position. You will embed yourself within the marketing teams to understand their workflows, monitor expenditure with granular detail, and ensure every dollar spent aligns with our strategic goals.
The ideal candidate is analytical, detail-oriented, and unafraid to ask the hard questions. You will be expected to build strong relationships with marketers while maintaining the independence to challenge campaign proposals,...
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The Driver Growth team at DiDi is responsible for driving the end-to-end onboarding and lifecycle management of drivers across Latin America. The scope spans multiple acquisition channels, conversion funnel, product, CRM strategies, and lifecycle engagement programs—across product lines and regional markets. The team operates at the intersection of data, product, and operations, with a strong emphasis on analytical rigor and user-centric thinking.
Joining this team offers a unique opportunity to contribute to one of the fastest-growing technology companies in the region. You’ll lead a high-performing, close-knit group focused on launching, scaling, and optimizing initiatives that drectly impact the supply side of our platform. Candidates should be...
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In this role, you will lead marketing growth and product strategy, connecting business ambition with brand vision through data-driven and strategic thinking. You will define clear goals and plans that drive market share growth and user value.
You will develop and scale innovative marketing initiatives, translating insights into strong brand strategies, campaigns, and messaging frameworks. With a business-driven mindset, you will use internal and external data to identify growth opportunities across product, value proposition, and market expansion.
You will turn high-level strategy...
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We are building a growing Partnerships team and are looking for a Junior Partnerships Associate to support the execution, performance tracking, and scaling of strategic partnerships. This role is critical to ensuring partnerships run smoothly, perform efficiently, and continuously improve through data and experimentation.
You will work closely with the Partnerships Manager and the Head of Partnerships, gaining exposure to commercial strategy, CPG partnerships, and cross-functional collaboration across Product, Marketing, Operations, Finance, and Data teams.
This is a hands-on, analytical, and high-learning role with clear growth potential.
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We are looking for an experienced and data-driven strategy & planning senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.
As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely...