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We are looking for a highly analytical and proactive Senior Customer Success Analyst (Account Ops & Onboarding) to support the DiDi Food team in LATAM.
The Account Ops and Onboarding area sits at the heart of our Customer Success organization. We manage the end-to-end operational lifecycle of our restaurant partners—from ensuring a seamless store setup and managing the logistics of operational devices, to driving feature adoption and providing technical support to drive restaurants long term success.
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We are looking for a Sales Revenue Operations Manager to be the strategic and operational engine behind our sales machine for the B2B 99 Para Empresas.
You will be responsible for eliminating friction in the commercial process, ensuring data integrity, managing our sales tech stack, and roviding predictive analytics leveraging AI-driven insights to guide leadership decision-making and accelerate company growth.
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Being part of the Vehicle Solutions team offers a unique opportunity to shape growth in one of the fastest-scaling companies in LATAM. Expect a dynamic, fast-paced environment where strategic thinking and relationship management directly impact the business.
The Vehicle Solutions team plays a crucial role in DiDi's expansion in Argentina by growing supply through Fleet Partner channels, developing partnerships and driving acquisition, conversion, and retention strategies across the Buenos Aires metro area and beyond.
The ideal candidate brings a sharp consulting mindset, strong commercial acumen, and the ability to manage complex partner relationships in a market with unique regulatory, economic, and operational dynamics. Experience...
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This position is part of our CX Center of Operations team, where you will join a diverse, multinational group responsible for: a) Enhancing automated solutions through intelligent channel strategies and continuous improvement b) Reducing the effort of users to contact us, by defining the right Help center, IVR and channel solutions. In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, lead product discovery, and...
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As a CX Operations Sr. Analyst, you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency.
This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.
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The Strategy & FinOps Manager owns the intersection of Financial Operations, Business Planning, and Strategic Initiatives across SSL LATAM. This role is responsible for ensuring strong financial governance, leading planning processes such as AOP and long-range strategic plans, and translating operational and financial insights into actions that drive growth, profitability, and operational excellence across the region.
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As a CX Operations Sr Manager, you will be responsible for developing and executing customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This role requires a dynamic leader who can manage cross-functional teams, drive continuous improvement, and lead strategic projects to elevate the customer experience across multiple countries.
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Equipe de operações de vendas da região de São Paulo, Brasil.
Sales operations team in the São Paulo region, Brazil.
巴西圣保罗区域销售运营团队。
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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La función principal de un BD Hybrid City Owner es desarrollar y crecer un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un city owner debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
Debe lograr un buen entendimiento del negocio,...
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If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or...
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As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.
This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.
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La función principal de un BD Hybrid City Owner es desarrollar y crecer un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi.
Un city owner debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los asociados.
Debe lograr un buen entendimiento del negocio,...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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¿Eres un apasionado del cierre de acuerdos con una motivación imparable por conquistar nuevos mercados? En DiDi Food buscamos un Business Developer Hunter que lidere nuestro crecimiento identificando, convenciendo y sumando a los mejores restaurantes de la ciudad.
La función principal de un BD Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio,...
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
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La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los...
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This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo.
BDRs at 99food are not just sellers — they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations.
The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and...
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As a Sr. Talent Acquisition Consultant/ Partner, you will play a critical role in building high-impact teams across our organization. You’ll be responsible for identifying, engaging, and nurturing top talent in competitive markets, acting as a strategic partner to recruiters and business leaders for complex and critical roles.
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We're looking for someone to boost our Fintech credit card business. As the product manager of DiDi credit card, we hope you have experience in credit card product, and are very familiar with Mexico local Fintech market. Also have good communication and collaboration skills.
You will work closely with the local operation team in Mexico and the headquarters engineer & product team in China. Provide user insights, deliver new features, improve product experience, aiming to make didi card to the first place in the market.
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We are looking for a senior B2B marketing leader to build and scale the marketing strategy for restaurant partners nationwide, strengthening engagement, retention, and long-term business value within the platform ecosystem.
This role will lead initiatives focused on both existing and prospective restaurant partners, driving awareness, consideration, engagement, and loyalty through strategic communication, commercial enablement, and partner-focused solutions.
The ideal candidate combines strong strategic thinking with hands-on execution, understands the complexity of marketplace ecosystems, and has proven experience developing marketing strategies for B2B audiences.
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This Customer Success Senior Manager will play a central role in leading our Farming + Onboarding operation for long-tail restaurant portfolios, driving execution across regions and BPOs while strengthening the routines, governance, and processes required to scale with consistency.
This is a results-driven leadership role for someone who can build structure where needed, improve what is not working, and adapt quickly as business conditions evolve. You will be responsible for translating business priorities into strong day-to-day execution, keeping the operation disciplined, scalable, and predictable, while maintaining team focus and motivation through change and pressure.
Deep...
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We are looking for an experienced and data-driven strategy & planning senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.
As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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We are looking for a HRBP Intern to join our global IBG structure, collaborating with different business areas to support people-related topics and drive HR initiatives.
In this role, you will act as a point of contact for your assigned areas, serving as a local, on-the-ground HR presence while also operating within a global scope. You will ensure close alignment with stakeholders, helping connect day-to-day HR needs with global practices and processes.
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The ideal candidate will have extensive experience in performance marketing and a proven ability to manage budgets and drive measurable results. They should be comfortable working across multiple markets at different stages of maturity, adapting strategies to local contexts while maintaining a clear focus on efficiency and impact.
At DiDi, we’re building one of the most effective and ambitious growth and performance marketing engines in the industry. We’re looking for someone who’s excited to be part of that journey and brings both strategic thinking and operational excellence to the table.
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The role will be responsible for providing legal support to the DiDi Shop and New Verticals teams in Mexico. This position aims to provide legal solutions on a variety of topics, with a special focus on contracts and general corporate matters. The position would be based in Mexico City and will report to the DiDi Legal Director for Mobility and Delivery (Mexico).
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The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk investigation operation to investigate the fraud cases and dealing with the risk account and response for key loss metrics while maintaining a positive user experience.
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The CPG Brands Monetization KAM will play a key role in supporting the DiDi Shop team to develop and execute effective monetization strategies to achieve revenue goals. This position involves collaborating on client proposals, driving promotional and advertising initiatives, and maintaining strong communication with clients, media agencies, and resellers.
The ideal candidate is highly analytical, organized, and client-focused, with a strong interest in eCommerce, digital advertising, and promotions-driven growth.
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We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Credit Card industry.
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You'll join an energetic and diverse HRBP team based across Brazil,Mexico ,Colombia and Argentina. In this team we support multiple global functions of 450-500 HCs, spanning across 12+ countries on full cycle HRBP body of work. Given the promising growth stage and the complex nature of business function setup, our HRBP work is dynamic and challenging with loads of opporunities to unleash your creativity and HR practice excellence.
We partner with business stakeholders of all levels and as a team deliver a variety of work and thought-partnership, planning, and end-to-end executions on Organization, Talent, and Engagement pillars. Each business function is unique in its own...
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As a Sr Talent Acquisition Analyst, you will support our recruiting team in finding and attracting great talent to build strong teams across the organization. You’ll help with sourcing, screening, and coordinating candidates, while ensuring a positive experience throughout the process.
This is a great opportunity to grow your career in recruitment and learn about talent acquisition in a fast-paced environment.
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Estamos em busca de profissionais comerciais de alto nível para integrar nossos times de Business Development, Vendas, Planejamento Comercial e Key Account Management! Se você conhece alguém com perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, indique agora!
Estamos formando um pipeline para múltiplos níveis, de S2 a S8, então...
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The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.
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En DiDi, estamos construyendo un banco de talento proactivo para profesionales con discapacidad que deseen unirse a nuestro equipo en futuras aperturas. El objetivo de esta publicación es conocer tu perfil, competencias y potencial para integrarte a nuestra cultura organizacional.
Estamos abiertos a diversos perfiles en la ciudad de Bogotá (administrativos, técnicos, profesionales o...
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The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.
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En DiDi Food, estamos transformando la manera en que la tecnología conecta a los restaurantes con sus clientes. México es un mercado importante y, debido al crecimiento constante, siempre estamos buscando a los mejores Hunters y Farmers del mercado para integrarse a nuestro equipo en futuras vacantes.
Al aplicar a esta posición de Banco de Talento, los perfiles serán evaluados de manera prioritaria para nuestras contrataciones en el 2026. Queremos conocerte hoy a tus referidos para construir el éxito de...
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Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest-growing companies in the region. This highly analytical role combines business thinking, operational execution, and stakeholder management to scale DiDi's marketplace across cities in Argentina.
You will own the marketplace performance in your region by balancing rider demand and driver supply, identifying growth opportunities, and leading initiatives that improve key business metrics. Working closely with cross-functional teams, you will transform data into actionable insights and drive projects from ideation to execution in a fast-paced environment.
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Não encontrou a vaga ideal hoje? Sem problemas!
Este banco de talentos é voltado exclusivamente para estudantes de graduação. O nosso time interno irá revisar sua aplicação e direcioná-la para a área que mais fizer sentido.
Queremos conhecer você melhor e explorar possíveis oportunidades! Por isso, não deixe de se inscrever tanto neste banco quanto em outras vagas que tenham conexão com a sua experiência, diretamente em nossa página de carreiras.
Na
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Estamos em busca de talentos para integrar nossos times de Business Development, Vendas e Key Account Management!
Se você tem perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, essa vaga é para você.
Tem experiência na área ou é recém-formado buscando espaço no mercado? Estamos construindo um pipeline amplo para múltiplos...
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Estamos em busca de talentos para integrar nossos times de Business Development, Vendas e Key Account Management!
Se você tem perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, essa vaga é para você.
Tem experiência na área ou é recém-formado buscando espaço no mercado? Estamos construindo um pipeline amplo para múltiplos...
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Estamos em busca de talentos para integrar nossos times de Business Development, Vendas e Key Account Management!
Se você tem perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, essa vaga é para você.
Tem experiência na área ou é recém-formado buscando espaço no mercado? Estamos construindo um pipeline amplo para múltiplos...
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Estamos em busca de talentos para integrar nossos times de Business Development, Vendas e Key Account Management!
Se você tem perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, essa vaga é para você.
Tem experiência na área ou é recém-formado buscando espaço no mercado? Estamos construindo um pipeline amplo para múltiplos...
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Estamos em busca de talentos para integrar nossos times de Business Development, Vendas e Key Account Management!
Se você tem perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, essa vaga é para você.
Tem experiência na área ou é recém-formado buscando espaço no mercado? Estamos construindo um pipeline amplo para múltiplos...