Join our Resource Optimization Team in Spanish-speaking Latin America, where you'll optimize prices to boost key metrics and enhance user experience. You'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. This role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment.

The CX Mechanism Sr. Analyst will be responsible for designing, implementing, and optimizing customer experience mechanisms to drive operational excellence and improve customer satisfaction. This role requires a deep understanding of CX frameworks, data-driven decision-making, and cross-functional collaboration to enhance the overall customer journey. Additionally, the Sr. Analyst will be responsible for developing and delivering comprehensive reports to engage key stakeholders, ensuring alignment with business objectives and driving actionable insights to continuously enhance the customer experience.

- Analyzing user feedback and CX KPIs to uncover improvement opportunities, generating actionable insights, and ensuring high customer satisfaction. - Examining existing and future business processes, working with global internal teams to drive and support continuous improvement initiatives. - Benchmarking products and services against competitors, identifying and prioritizing areas for improvement to stay ahead in the market.

Being part of the Marketplace team puts you at the heart of DiDi’s users and partners. As part of the broader marketplace team, our Incentive team is responsible for bringing new product features and solutions via incentive tools to improve engagement, retention and as well as pursuit efficiency of our engagement activities.   More specifically, the position will be responsible for building deep insights and understanding of the marketplace incentives from a passenger and driver perspective,...

Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking, project management & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!  

Nesta posição, você fará parte da equipe de Business Analytics, uma equipe distribuída globalmente com o objetivo principal de aumentar a eficiência da empresa, além de ser a inspiração por trás da cultura orientada a dados da 99, processando petabytes de novos dados gerados a cada dia por milhões de clientes que utilizam ferramentas de ponta no ecossistema Hadoop. Como Analista Sênior, você nos ajudará a alcançar esse objetivo, trazendo uma compreensão mais profunda tanto dos desafios globais quanto dos desafios...

Are you a detail-oriented, proactive leader passionate about creating seamless customer experiences? As our CX Risk Manager, you will own the design, execution, and continuous improvement of Customer Service SOPs that address risk and antifraud challenges. We’re looking for someone with expertise in risk management within payments or financial services who can bring innovative ideas to the table. Collaborating with cross-functional teams, you’ll ensure customer trust and safety remain a top priority while making a tangible impact on our operations.

The Customer Service Coordinator focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The specialist will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service, efficiency, and performance. The ideal candidate must be organized, detail-oriented, adaptable to change, and possess strong communication skills. Additionally, they must be capable of managing time efficiently while handling...

We are looking for a Business Development Manager to build strategic alliances with top brands in areas like Retail, Restaurants, and Telecommunications. Your goal will be to integrate these partners into our platform in ways that add real value for our drivers, improving their earnings and fostering loyalty to DiDi. You’ll work closely with internal teams to ensure these benefits are easy to access and drive a positive impact on driver engagement. If you’re a strategic thinker, skilled negotiator, passionate about creating win-win solutions, and user-driven, we’d love to hear from you!

This role will conduct strategic planning, risk assessment and resources allocation for sustainable practices and technological innovation to ensure efficient and reliable service delivery. Being curious, proactive and extremely organized will lead you to success in this position in this high paced environment. 

We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!   As a Quality Specialist you will lead quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people.   In...

Procuramos um estagiário de operações centradas no cliente para se juntar a nós na equipe do Entrega. Nossa missão é construir a melhor experiência para nossos usuários e impulsionar o crescimento estratégico e sustentável. Nesta função, você trabalhará em projetos estratégicos multifuncionais e será responsável por apoiar análises de dados que ajudarão a moldar nossa estratégia de negócios. Isso inclui criar hipóteses de negócios, testá-las e desenvolver...

The HRBP Senior Manager will partner with the SSL Food Delivery business to align people strategies with business objectives. This role will focus on organizational effectiveness, talent strategies, and cultural development while ensuring compliance with labor regulations. By leveraging HR expertise, the HRBP Senior Manager will drive sustainable growth, build a high-performing team, and foster an engaging work environment.

Are you a bold data visionary with a knack for turning numbers into game-changing insights? As Head of SSL Business Intelligence (Mobility), you’ll lead a world-class analytics team, partnering with product, operations, and finance leaders to shape DiDi’s future in Spanish Speaking Latin America. You’ll collaborate with senior executives, drive advanced analytics projects, and elevate our data culture—all while revolutionizing how millions move every day. Bring your strategic thinking, leadership spark, and passion for innovation to help us create the next frontier of mobility!

Sofipo is a upcoming company in the Mexico FinTech industry, committed to delivering secure, innovative financial solutions. We are seeking a dedicated and detail-oriented Security Analyst to strengthen our security operations and identity management practices. If you are task- and result-oriented, thrive in a fast-paced environment, and bring a strong foundation in security and FinTech experience, we’d love to hear from you!

Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! Driver Growth Operations team members are very important for the expansion and sustainability of the business. The ideal candidates for our opening roles should have very strong analytical skills (e.g. Python, R, SQL, etc.) and...

From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success. As an Operations Intern, you’ll play a critical role in supporting the growth and optimization of the DiDi Mobility driver platform in Egypt. We’re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting...

The Process Specialist will be responsible for design and set up Customer Services flows in order to generate the best Customer Experience. The ideal candidate must have strong organization and prioritization skills. The role will demonstrate leadership in multi skills projects and initiatives. This person is a key contributor to the success of the team, acting as the POC of the area with different stakeholders from Product, Engineers and front-line team. The ideal candidate combines...

Sobre a área A área de marketing tem como objetivo construir uma marca relevante e única, engajando o público a usar a plataforma, com projetos de impacto real. Para isso, precisamos de você! Como analista sênior de marketing, você terá a oportunidade de trabalhar em um ambiente novo e desafiador, explorando diariamente suas habilidades de comunicação, atitude e influência. Você será responsável por apoiar o crescimento da área de marketing com o objetivo de criar valor real para os usuários, a fim de impactar mais e melhor o relacionamento da marca com todos eles. Sobre a...

We are looking for passionate, data-driven and collaborative people to be part of our Strategy & Planning team. If learning and analyzing new business opportunies make your eyes sparkle and motivates you to go beyond, this is a suitable position for you.   You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

As a member of the Talent Acquisition team, you'll have the opportunity to work in a cross-regional team with international exposure. We spot, engage and hire the top talents to join DiDi. We drive new growth opportunities for our teams by running talent programs, where our employees can expand their horizons globally.

The Strategy and Planning team is essential to DiDi Food’s success, shaping the strategic direction of our operations in Spanish Speaking LatAm.   As Head of Strategy & Planning, you will collaborate with senior executives, the global strategy team, and local operations to define priorities, allocate resources, and enhance processes. This high-impact role offers the...

Our Operations Analyst will work in 99’s Quality Governance team, focused on creating and ensuring the quality standards aiming at improving user's value perception. Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Also, this data driven role calls for a...

The Partner Services Sr Analyst plays a key role on managing and improving the quality of the services delivered for our partner. One of the key services is the Harrif program with is a Community program for drivers. The focus of this community are on providing guidance, support, and continuous improvement during the initial steps our drivers take on the app.  By fostering a supportive community, we empower thousands of drivers to reach their full potential and help them achieve their professional and personal goals. Another key service is the driver center, where we combine...

We are looking for passionate, data-driven and collaborative people to be part of our team. If developing new business opportunities and managing important ecosystem partners make your eyes sparkle and motivate you to go beyond, this is a suitable position for you. You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados.O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu...

In this role you will be able to develop within the Growth team of Didi credit card. You will be part of Acquisition core team and will be in charge of developing and implementing strategy on the business side. Business intelligence to improve metrics and design strategy is the core of this position. Our candidate will be working close to engagement, marketing & partnership teams.

If you are passionate about challenges, innovation and constantly striving for excellence, we have a unique opportunity for you! We are looking for an intern to join our Regional CX Ops team, a vital area responsible for improving the app experience guided by our user experience principles. In this role you will be:    -

You will lead the CX Data & Insights team supporting the retail, community and special services programs, being able to interact with stakeholders from all over the world and generate business impact. 

We are looking for a highly motivated, dedicated, and passionate person with excellent communication, problem-solving, and leadership skills to excel at and be successful in the job. They will be working closely with a diverse team of professionals, including Product, Operations, Risk Algorithms, Risk Data, Risk Operations, Risk Collections Teams.You‘ll be able to manage projects, establish a strategic framework based on anti-fraud, KYC, and post-loan issues, and ensure the timely delivery of high-quality results.

The Fintech Payment Risk team is responsible for managing diversified risk associated with our products and business flows, ranging from fraud prevention, scam, promotion abuse to anti-money laundering, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes.

We are looking for an experienced Design Project Manager to join our dynamic Fintech Marketing team. As a key member of our cross-functional team, you will drive the execution of marketing campaigns, manage timelines, and ensure that deliverables are met with efficiency and quality. You’ll work closely with creative, content, and product teams to implement innovative marketing strategies that engage our audience and support our business growth in the financial technology sector.

Nossa equipe se dedica a identificar fraudes, prevenindo e reduzindo possíveis danos financeiros. Trabalhamos contra o crime, por um melhor portfólio de negócios, melhor experiência do cliente e maior segurança tanto para a empresa quanto para o usuário.

The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi  satellite locations. 

The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi  satellite locations. 

The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi  satellite locations. 

The solution achitect will work in a newly founded team, responsible to support Fintech business growth in Brazil. Will work cross-functionality to understand architecture needs by multiple business lines, and collaborating closely with multiple functional teams as well as external partners to deliver solutions successfully, driving the business to success taking in considerations compliance matters related to 99Pay IP. We are committed to build...

The Tech Leader will work in a newly founded team, responsible to support Fintech business growth in Brazil. Will work cross-functionality to understand architecture needs by multiple business lines, and collaborating closely with multiple functional teams as well as external partners to deliver solutions successfully, driving the business to success taking in considerations compliance matters related to 99Pay IP. We are committed to build inclusive and diverse team. You’ll have the ability to make an impact in a rapidly growing fintech.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility driver platform while adding value to the marketplace in Egypt via executing new initiatives.

We are seeking an experienced Compensation and Benefits Manager to oversee our company's compensation and benefits strategy for our Spanish Speaking Language LATAM operations. The ideal candidate will have experience managing Compensation and Benefits topics for multiple countries across LATAM, also knowledge about labor requirements and regulations for different countries, and experience developing competitive compensation...

As a CX Operations Director, you will be responsible for developing and executing customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This role requires a dynamic leader who can manage cross-functional teams, drive continuous improvement, and lead strategic projects to elevate the customer experience across multiple countries.

From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success. As an Operations Intern, you’ll play a critical role in supporting the growth and optimization of the DiDi Mobility driver platform in Egypt. We’re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting...

Reporting to the Head of Legal for the ANZ and Middle East, you will provide timely and commercially-focused advice to the company on a wide range of legal issues relating to the business in these regions.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.   Being part of the Rider Growth & New Launch Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility  platform while adding value to the marketplace across Egypt and MEA (Middle East and Africa) region via leading & executing new initiatives.

About the role DiDi is currently expanding its operations across Mexico and Colombia, therefore accepting applications for both locations. As a Business Development Manager, you will play a pivotal role in driving our business forward by developing and executing strategic sales initiatives, building partnerships with...

A equipe de Qualidade e Treinamento do Call Center de Recuperação de Crédito da Solva é apaixonada por oferecer suporte excepcional e garantir a excelência operacional. Nosso objetivo é impulsionar o desenvolvimento contínuo dos colaboradores e aprimorar a qualidade dos serviços prestados, tanto internamente quanto nos BPOs parceiros. Se você compartilha da nossa visão e deseja fazer parte de uma equipe dinâmica e comprometida em elevar os padrões de qualidade e excelência, venha se juntar a nós na área de Qualidade e Treinamento da Solva!  

A equipe de Recuperação de Crédito da Solva é dedicada, centrada no cliente e focada em resultados. Nosso objetivo é apoiar os clientes na regularização financeira e negociação de débitos. Contamos com especialistas em estratégia, análise de dados, gestão de parceiros e treinamento. Acreditamos que uma vida sem dívidas é mais fácil e estamos comprometidos em ajudar nossos clientes a alcançá-la. Se você compartilha dessa paixão por ajudar os outros, venha fazer parte de uma...

We're always on the lookout for extraordinary HR talent, don't see a specific role open at this moment? Apply to this job so we have your resume at hand as soon as we have more opportunities!  Our HR team helps make DiDi a great place to work. We attract impactful minds to join us, empowering and growing our people to perform at their best, continuously challenging themselves to achieve their career ambitions. We champion the company culture, listening to the needs of our teams and internal business partners to enable a diverse, inclusive and rewarding environment where our teams can thrive.