We are the Workforece Management team, a global supporting area of the Customer Experince (CX) organization in Didi IBG. We are responsible to ensure that we have the right amount of people (customer service support), at the right time and at the right place to efficiently meet all our customer demands.
We are looking for a Workforce Manager that will be responsible for the HC planning process and resource allocation for our contact center agents. Will assist in the data reporting to ensure accuracy of historical statistics provided to the operations team. For that, we need someone curious and that has good analytical and problem solvins skills, has ownership, values...
This position is part of our CX Product Operations team, where you will join a diverse, multinational group responsible for: a) enhancing automated solutions through intelligent channel strategies and continuous improvement; b) ensuring the best possible experience for users in our help center, thinking in the short term and long term vision.
In this role, you will focus primarily on our Food business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, lead product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations, improving performance...
We’re looking for a highly driven and strategic CX & AI Enablement Manager to join our CX Quality Assurance team. This role will serve as a central pillar in defining and scaling quality standards across all business units and regions. You’ll work cross-functionally to align global QA practices, lead strategic initiatives, and implement innovative solutions to improve customer experience quality at scale.
We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you! As a Quality Specialist you will lead quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people. In this position you will be part of the QA strategy, contributing in:
We are seeking a highly motivated Senior Marketing Analyst, dedicated to building a standout brand, driving user engagement, and delivering impactful projects. In this role, you will collaborate closely with cross-functional stakeholders to create campaigns that generate real value for our users and strengthen our brand’s presence. Your ability to communicate effectively, influence decisions, and manage projects end-to-end will be crucial to success.
This position is part of 99Abastece, a fuel marketplace developed by 99 that connects drivers and gas stations. The strategy & planning manager will be responsible to plan and execute projects to sustain business growth and achieve the long term vision of the business.
99Abastece is a breakthrough initiative developed inside DriverLab innovation hub, focused on creating solutions to increase driver rentability and satisfaction. Being a innovative enviroment, candidates must have excellent analytical and problem-solving skills, being a critical independent thinker with a hands-on behaviour.
In this position, you would be working in the Fuel Ops team, that is responsible for maintaining the Fuel Marketplace balance, while engaging drivers to refuel at the partner gas stations.
You will be responsible for managing the work with data to monitor marketplace behavior and ensure efficiency through asset utilization, product improvement and supply-chain management.
99Abastece is a breakthrough initiative inside DriverLab’s innovation hub, focused on creating solutions that increase driver profitability and satisfaction. You’ll join the Fuel Ops team, the group that keeps the Fuel Marketplace balanced while engaging drivers to refuel at partner gas stations. We’re an innovative environment, so we value first-principles thinking, analytical rigor, and a hands-on mindset.
In this position, you would be working in Fuel Ops to define and operationalize the pricing and analytics engine behind our marketplace—connecting price elasticity, burn efficiency, and driver engagement to sustainable growth.
99Abastece is an innovation-driven initiative inside DriverLab. In Fuel Ops, Continuous Improvement connects near-term delivery with long-term strategy—elevating processes, data governance, fraud prevention, and new capabilities that keep our marketplace efficient and resilient.
In this position, you would lead cross-functional improvements that streamline operations, harden controls, and scale new features—bridging Product, BA, Engineering, CX, and external partners.
This position is part of 99Abastece, a fuel marketplace developed by 99 that connects drivers and gas stations. The Marketplace integrations coordinator will be responsible to manage the partnerships with ERP’s, support sales teams and ensure the execution of integration processes.
You will join the Commercial Planning Team, which plays a key role in supporting expansion, engagement, and special projects initiatives. This is a data-driven and highly collaborative role, combining analytical thinking with strong organizational skills to coordinate projects and support the sales team.
Fazer parte da equipe de Planejamento Comercial da DiDi te dará a oportunidade única de impulsionar o crescimento de uma das empresas que mais cresce na América Latina. Você estará envolvido na definição e execução do negócio. Esta função, altamente orientada por dados, exige uma combinação rara de pensamento analítico inspirado no consumidor e habilidades interpessoais.
Você terá a chance de trabalhar em um time enxuto, onde seu impacto nos negócios da DiDi será claro. Prepare-se para um ambiente dinâmico, acelerado e...
Você estará envolvido na definição e execução das operações comerciais. Esta função, orientada por dados, exige uma rara combinação de pensamento analítico inspirado no consumidor e habilidade interpessoal. Você terá a oportunidade de trabalhar em uma equipe coesa, onde terá um impacto claro nos negócios da DiDi.
Esteja preparado para um ambiente agitado, acelerado e desafiador.
Nunca um momento de tédio! Os candidatos ideais para a nossa função de Operações devem ter forte pensamento estratégico e habilidades analíticas.
Você estará constantemente buscando soluções que...
La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
The Risk Manager will be responsible for developing, implementing, and maintaining risk management policies and procedures. This role will involve preparing risk reports, monitoring risk-related metrics, and ensuring compliance with regulatory requirements.
The Category Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line of grocery business in Latin America. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage our category and product selection to engage our merchant and user base.
As a Senior Analyst, you’ll be the analytical owner for high-impact Customer Success initiatives, partnering with Operations, Product, Strategy, and our BPO to design metrics, automate pipelines, and surface insights that change how we operate at scale. You’ll lead analyses end-to-end—from data modeling and experimentation to stakeholder storytelling while turning complex, multi-source data into decisions that improve our contact rates and KPI improvements.
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
From day one, you’ll join a collaborative, global culture where your work will help shape the passenger experience and support the company’s growth.
As an Intern in the Passenger Operations Team, you’ll have the opportunity to learn firsthand how we improve the passenger experience across all Spanish-speaking Latin American (SSL) countries. You’ll support projects that strengthen passenger loyalty, contribute to data-driven initiatives, and gain exposure to how strategic decisions are made in a fast-paced environment.
The CX CRM Coordinator plays a key role in designing, executing, and optimizing customer communication strategies through CRM automations. This role blends hands-on technical execution (journeys, segmentation, testing, reporting) with coordination responsibilities across teams (Data, Sales, BPO, CX).
We are looking for someone curious, analytical, and detail-oriented, who also has the ability to coordinate initiatives, share best practices, and guide others in CRM execution routines.
The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.
The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.
The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.
From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. 99Entrega is our last mile delivery service, using cars, motos, utilities, vans and small trucks.
As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product, sales and operations teams. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday. Be prepared for a hectic, fast...
We are looking for a Data oriented person with strong data analytics skills to support one of the TOP start-ups in the Food Delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day Marketplace operations.
This role, will allow you to interact and collaborate with cross-functional teams like Pricing, Marketing, Product, Business Governance, Commercial and others within the Food Delivery ecosystem. By being part of the Delivery Marketplace team you will manage city portfolios with a best-in-class approach across the markets DiDi operates.
As our data-driving team member, you should have a background and advanced skills in SQL, Excel, and Python as well...
We are looking for a dynamic and strategic DiDi Food Restaurant Operations Manager to lead the end-to-end lifecycle of marketing campaigns. This role requires strong cross-functional collaboration with commercial, strategy and product teams, as well as direct interaction with partner restaurants to ensure campaign relevance and impact.
Are you a data-driven strategist with a passion for turning insights into action? As a Sr. Strategy Analyst, you’ll be the go-to expert for data-driven decision-making, working directly with senior leaders and cross-functional teams across Latam to drive impactful initiatives and operational efficiencies. You’ll leverage your expertise in SQL, Python, or R to uncover insights and shape strategy. This is your chance to be at the heart of decision-making, influence business growth, and collaborate with dynamic teams across a fast-paced,...
Are you a data-driven strategist with a passion for turning insights into action? As a Sr. Strategy Analyst, you’ll be the go-to expert for data-driven decision-making, working directly with senior leaders and cross-functional teams across Latam to drive impactful initiatives and operational efficiencies. You’ll leverage your expertise in SQL, Python, or R to uncover insights and shape strategy. This is your chance to be at the heart of decision-making, influence business growth, and collaborate with dynamic teams across a fast-paced,...
We are looking for a dynamic and strategic DiDi Food Restaurant Operations Manager to lead the end-to-end lifecycle of marketing campaigns. This role requires strong cross-functional collaboration with commercial, strategy and product teams, as well as direct interaction with partner restaurants to ensure campaign relevance and impact.
We are looking for a dynamic and strategic DiDi Food Restaurant Operations Manager to lead the end-to-end lifecycle of marketing campaigns. This role requires strong cross-functional collaboration with commercial, strategy and product teams, as well as direct interaction with partner restaurants to ensure campaign relevance and impact.
La misión principal de un Hunter es impulsar la adquisición de conductores mediante ventas en campo. Tu labor será acercarte activamente a conductores prospectos —especialmente aquellos que activamente están en la industria— en canales de campo de alto potencial como centros comerciales, zonas de alto tráfico y estaciones de transporte.
Buscamos perfiles con fuerte orientación comercial, capacidad de persuasión y una mentalidad proactiva, que disfruten del contacto cara a cara y que logren convencer a los conductores de unirse a DiDi. Esta posición será clave en el crecimiento estratégico de la base de conductores de DiDi en tu ciudad.
La misión principal de un Hunter es impulsar la adquisición de conductores mediante ventas en campo. Tu labor será acercarte activamente a conductores prospectos —especialmente aquellos que activamente están en la industria— en canales de campo de alto potencial como centros comerciales, zonas de alto tráfico y estaciones de transporte.
Buscamos perfiles con fuerte orientación comercial, capacidad de persuasión y una mentalidad proactiva, que disfruten del contacto cara a cara y que logren convencer a los conductores de unirse a DiDi. Esta posición será clave en el crecimiento estratégico de la base de conductores de DiDi en tu ciudad.
We are looking for talented professionals to join our Driver Operations team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. If you have a start-up spirit and are always looking to create value, you would be great for this team! As part of Operations team, the selected candidates will play a key role in optimizing business foir Drivers, analyzing user behavior, and identifying improvements opportunities. This role requires a hands-on approach, strong problem-solving skills, and a proactive mindset to identify opportunities for improvement and efficiency. The...
You will be involved in the definition and execution of the business operations. This data driven role calls for a rare combination of consumer inspired analytical thinking & inter-personal ability. You will have the opportunity to work in a tight team, where you will have a clear impact on DiDi businesses. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! The ideal candidates for our Operations role should have strong strategic thinking and analytical skills, excellent time-management and organizational habits, and be ready to lead by example. You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to the growth of DiDi business!
Being part of the Operations team for DiDi will give you the unique opportunity to help drive growth in one of the fastest growing companies in Latam. You will be involved in the definition and execution of the business operations. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to the growth of DiDi business in Brazil! This data-driven role calls for a combination of analytical thinking and interpersonal ability to oversee relationships with a very valuable part of our business: our drivers and...
La misión principal de un Hunter es impulsar la adquisición de conductores mediante ventas en campo. Tu labor será acercarte activamente a conductores prospectos —especialmente aquellos que activamente están en la industria— en canales de campo de alto potencial como centros comerciales, zonas de alto tráfico y estaciones de transporte.
Buscamos perfiles con fuerte orientación comercial, capacidad de persuasión y una mentalidad proactiva, que disfruten del contacto cara a cara y que logren convencer a los conductores de unirse a DiDi. Esta posición será clave en el crecimiento estratégico de la base de conductores de DiDi en tu ciudad.
As a Business Development Manager, you will lead and empower a team of Business Developer Promoters to drive driver acquisition through offline, high-impact channels. You’ll design and execute city- and region-specific strategies that strengthen our market leadership, expand our footprint, and fuel sustainable growth.
This role combines strategic vision with hands-on execution: analyzing market opportunities, activating local partnerships, holding your team accountable for results, and ensuring that our driver base grows in both quantity and quality. Your leadership will be key to setting ambitious targets, breaking into new areas, and creating repeatable playbooks for regional expansion.
As a Business Development Manager, you will lead and empower a team of Business Developer Promoters to drive driver acquisition through offline, high-impact channels. You’ll design and execute city- and region-specific strategies that strengthen our market leadership, expand our footprint, and fuel sustainable growth.
This role combines strategic vision with hands-on execution: analyzing market opportunities, activating local partnerships, holding your team accountable for results, and ensuring that our driver base grows in both quantity and quality. Your leadership will be key to setting ambitious targets, breaking into new areas, and creating repeatable playbooks for regional expansion.
We are looking for a customer-centric operations manager to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
The Hunter team is a key growth engine for 99’s B2B vertical, focused on opening new opportunities with strategic accounts. We identify and engage with high-potential companies, building the foundation for long-term partnerships that transform corporate mobility in Brazil.
As a Business Development Representative (BDR), you will play a crucial role in our acquisition strategy by prospecting and qualifying enterprise-level leads, creating new business opportunities, and connecting decision-makers with 99’s corporate mobility solutions. Your efforts will directly fuel revenue growth and expand our impact in the B2B market.
Team Overview:
Join our dynamic and impactful Research, Insights & Analytics team, a group of curious, people-centric, and data-driven professionals dedicated to understanding our users and solving critical business challenges. As the guardian of user understanding, our team leverages both first-party and third-party data to listen to our users, identify their pain points and perceptions, and connect these insights with key business performance indicators. We translate complex research findings into clear, actionable business language, driving informed decision-making across the organization.
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- Leading marketing strategy connecting the business ambition with the brand vision based on analytical and strategic thinking, including development of goals, approach, strategic definition and plan.
- Bring innovative marketing ideas to the table, and best in class strategic initiatives, obtaining buy-in and efficiently implementing them at scale through marketing programs.
- Define brand territories to expand audiences and position strategically the products/services.
- Business driven mindset defining strategic plans and actions to increase market share.
- Use internal and...
As a Business Development Manager, you will play a pivotal role in driving our Food business forward by developing and executing strategic sales initiatives, building partnerships with restaurants in the local food industry while leading a high-performing sales team, coaching and developing them to achieve business results and contribute to the overall growth and success of our organization.
Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you’ll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You’ll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions
Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you’ll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You’ll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions
Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you’ll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You’ll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions
Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you’ll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You’ll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions
Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you’ll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You’ll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions