The Product Operations team's mission is to ease the communication, sharing of resources and data between departments. It's an essential role to help cross-functional teams to work effectively and efficiently. This position will act as a focal point in projects related to new and released features, working directly with Product, Algorithm and Business teams, developing and iterating the features that best help us to optimize our business metrics.  Product and Algorithm teams are not located in Brazil, so daily international contact and stakeholder management is a significant part of your daily work. This position will...

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility rider platform while adding value to the marketplace in Egypt via executing new initiatives.  

The ideal Sales Training Senior Analyst is tasked with designing and implementing comprehensive training strategies while managing key initiatives to foster effective skill and knowledge development across the organization. Driven by a passion for education, you will strive to create robust structures that empower the sales team with the tools needed to achieve excellence in performance. Collaborating closely with sales, operations, and product teams, you will enhance tools and resources aimed at optimizing the sales force’s performance at...

The ideal Sales Training  Analyst is tasked with designing and implementing comprehensive training strategies while managing key initiatives to foster effective skill and knowledge development across the organization. Driven by a passion for education, you will strive to create robust structures that empower the sales team with the tools needed to achieve excellence in performance. Collaborating closely with sales, operations, and product teams, you will enhance tools and resources aimed at optimizing the sales force’s performance at...

As a Business Development Manager, you will play a pivotal role in driving our Food business forward by developing and executing strategic sales initiatives, building partnerships with restaurants in the local food industry while leading a high-performing sales team, coaching and developing them to achieve business results and contribute to the overall growth and success of our organization.

We are seeking a Senior Merchant System Integration Specialist to lead the integration of global third-party delivery services and brand merchants through the OpenAPI platform. This role involves coordinating with cross-cultural teams, ensuring the efficient implementation of custom requirements, and driving the expansion of the platform ecosystem.

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in our sales engine.

We are looking for a proactive intern to act as a bridge between technology and business. You will support the onboarding process of partner merchants to our marketplace, working together with the team on the technical integration process, as well as monitoring performance metrics after the brands’ launch on the platform, ensuring a seamless experience for our partners and users.

We’re looking for a highly skilled and analytical CRM Data Sr. Analyst to join our team. This role will be critical in transforming CRM data into actionable insights, helping shape governance, improve customer communication strategies, and elevate CRM performance across business units. You’ll work closely with marketing, product, and operations teams to measure effectiveness, identify risks (e.g., saturation, over-messaging), and build a unified CRM view that supports smarter, data-driven decisions.

En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas. Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza de Post Loan Team Leader.  

We are looking for a Data oriented person with strong data analytics skills to support one of the TOP start-ups in the Food Delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day operations. This role, will allow you to interact and collaborate with cross-functional teams. By being part of the team you will manage city portfolios...

We are looking for a dynamic and strategic Business Partner to be the right hand of our Monterrey leadership team, ensuring DiDi Food has the right strategy and responsible for the execution of it. This role requires strong cross-functional collaboration with commercial, operations, and product teams, as well as direct interaction with partner restaurants to make sure our strategy is impactful.

Join the Core Performance Team at DiDi and be at the heart of our user lifecycle experience. Our team drives user acquisition,  engagement and retention by delivering innovative solutions. In this role, you'll analyze user insights, turning those into actionable solutions. The ideal candidate is data-driven, skilled in priotization and oriented to detail.

- From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday. - 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks. Be prepared for a hectic, fast paced and challenging environment. This data driven role calls for a rare combination of analytical thinking...

Estamos à procura de pessoas talentosas para integrar a nossa equipe de Driver Operations! Esta é uma oportunidade empolgante para quem busca um ambiente analítico, orientado por dados e com desafios complexos de negócio. Se você tem espírito de startup e está sempre em busca de criar valor, este time é ideal para você! Como parte da equipe de Operações, a pessoa selecionada terá um papel importante na otimização da experiência dos motoristas, na análise do comportamento dos usuários e na identificação de oportunidades de melhoria. Esta...

From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. As a member of the Logistics Business Unit sales team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU "99Entrega" helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.   This data driven role calls for a rare...

We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth. In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth. Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.

We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth. In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth. Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.

From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.   This data driven role calls for a rare combination of...

Estamos em busca de um(a) Coordenador(a) Regional de Operações para se juntar ao time de Delivery/Food, no coração das nossas operações. Nossa missão é construir a melhor experiência para nossos usuários e impulsionar um crescimento estratégico e acelerado. Nesta função, você será responsável por liderar iniciativas de aquisição offline e engajamento de entregadores. Isso inclui a criação de hipóteses de negócio, a validação dessas hipóteses por meio de testes e o desenvolvimento de soluções para impulsionar nosso...

As a Brand Marketing Senior Analyst for the Driver Marketing team in the SSL region (Spanish Speaking Latin America), you will be the guardian of our brand’s physical and digital presence. Your mission is to build deep, meaningful connections with our driver partners and elevate their perception of DiDi. You will move beyond the numbers to create memorable experiences—both online and offline—that foster loyalty and trust. This role is ideal for a creative, execution-oriented professional who knows how to bring a brand to life across multiple touchpoints in a fast-paced tech environment.  

We are looking for talented professionals to join our Governance Strategy and Operation team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. At this moment, we are looking for a Senior Analyst (D6), so if you know someone who would be a great fit, refer them now!  As part of the Governance Strategy and Operation team, the selected candidate will play a key role in optimizing processes, analyzing drivers behavior regarding quality and service governace. This role...

Você estará envolvido na definição e execução das operações comerciais. Esta função, orientada por dados, exige uma rara combinação de pensamento analítico inspirado no consumidor e habilidade interpessoal. Você terá a oportunidade de trabalhar em uma equipe coesa, onde terá um impacto claro nos negócios da DiDi. Esteja preparado para um ambiente agitado, acelerado e desafiador.  Nunca um momento de tédio! Os candidatos ideais para a nossa função de Operações devem ter forte pensamento estratégico e habilidades analíticas. Você estará constantemente buscando soluções que...

We are seeking a strategic and results-driven Regional Operations Manager to join our Brazil expansion team. In this pivotal role, you will act as the bridge between our central strategy and our local execution in Brazil. You will be responsible for translating global merchant growth objectives into localized strategies, empowering our local Business Development teams, and optimizing our end-to-end merchant acquisition and development funnel. Your work will directly impact our market penetration and success in the vibrant Brazilian food delivery ecosystem.

We are seeking a strategic and influential Key Account Operations Manager to join our regional team. In this high-impact role, you will be the central architect responsible for the end-to-end value management of our most strategic merchant partners. You will design the frameworks, build the tools, and provide the strategic guidance that empowers our frontline teams to secure, grow, and deepen relationships with top-tier merchants. Your work will be critical in building a sustainable competitive advantage and a thriving platform ecosystem.

We’re looking for a Growth Activation Manager to drive the top half of our user lifecycle — from awareness through our activation milestone. This role blends performance marketing, data analytics, and behavioral growth strategy. You’ll manage user acquisition channels, design early-journey experiments, and ensure every new user experiences their “Aha Moment"

The Restaurant Marketing LATAM team drives growth by creating Marketing plans, tools, and processes to support Strategy and Commercial teams. You'll work to boost restaurant exposure and execute data-driven Marketing campaigns. This dynamic team is passionate, fun, and focused on results. If you love problem-solving and collaborating with top talent, this role is perfect for you!  

- Location: Mexico City, Mexico (Hybrid work model, requiring in-office presence as needed, unable to sponsor work Visa at this time) - We are seeking an organized and detail-oriented Talent Coordinator to support our global Talent Acquisition (TA) team by managing interview scheduling and background check coordination. As an individual contributor, you will play a critical role in ensuring a seamless and positive experience for candidates, recruiters, and hiring managers across regions, including Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia. This operational role focuses on high-volume coordination and exceptional customer service, contributing to the...

As a member of the talent acquisition team, you'll have the opportunity to work in a cross-regional team with international exposure. We spot, engage and hire the top talents to join DiDi. We drive new growth opportunities for our teams by running talent programs, where our employees can expand their horizons globally.

As a Talent Acquisition Sourcer at DiDi, you will join a dynamic, cross-functional team focused on scaling our business across LATAM. You'll own sourcing strategies and help build high-performing teams by connecting top talent with exciting opportunities. You’ll thrive in our fast-paced, high-growth environment - ready to roll up your sleeves, think strategically, and deliver results under tight deadlines.

We're looking for a very capable leader to join a high performing team. The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running investment models and assessing our ROI, while defining key policies to boost the business of our partners.

We're looking for a very capable leader to join a high performing team. The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running valuation models and assessing our return of investment, while defining key policies to boost the business of our partners.

As a Pricing Senior Analyst at 99/DiDi, you will design, optimize, and monitor dynamic pricing strategies that directly increase ride revenue, improve utilization, and enhance user experience across millions of daily trips; your work will drive measurable outcomes such as revenue per trip, conversion rate, and driver supply balance.  You will join DiDi’s Pricing team within the Logistics Product organization, where the mission is to deliver fair, competitive, and scalable price mechanisms that support growth, maximize platform efficiency, and maintain marketplace equilibrium across regions.

At 99, we’re reimagining logistics in Brazil — and B2C is at the center of this transformation. Our B2C logistics team is growing fast, and we need an Analyst who can help us keep up with the pace. In this role, you’ll provide the analytical and operational backbone for the team, making sure KPIs are tracked, reports are accurate, and projects run smoothly. As a Growth Operations Analyst, you’ll be the backbone of our B2C operations. You’ll monitor KPIs, support projects, and make sure execution runs smoothly. This is a role for someone who loves data, wants to learn fast, and is excited to see their work directly impact growth. It’s the perfect...

The Marketplace team is where growth strategy turns into daily execution. As a Growth Operations Specialist – Logistics Marketplace, your mission is to keep the logistics marketplace healthy and balanced every single day — ensuring the right number of drivers are available, in the right places, at the right time. You’ll work hands-on with incentives, operational levers, and real-time performance signals to manage supply hours, driver availability, and marketplace efficiency. The focus is tactical: monitoring demand (calls), supply (online hours), and...

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados. O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.

Are you a high-level analyst and executor ready to be the strategic backbone of the Customer Success unit? We are seeking a high-performing, cross-functional executor who will work directly with the Customer Success Lead as a strategic right hand. In this role, you won't just analyze data; you will execute critical communication campaigns with restaurants and the sales team, manage strategic supplier relationships, and pioneer the use of AI—all while ensuring every decision is backed by rigorous analysis and reporting.

This position is part of our CX Product Operations team, where you will join a diverse, multinational group responsible for: a) enhancing automated solutions through intelligent channel strategies and continuous improvement; b) ensuring the best possible experience for users in our help center, thinking in the short term and long term vision. In this role, you will focus primarily on our Food business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, support product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations,...

The Customer Experience (CX) Service design & process operation team is at the core of optimizing our customer service processes and ensuring a seamless experience for users. As a CX Ops Intern, you will support CX Ops team for improving and implementing operational processes. This role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement. You will work closely with internal teams, including Product, Engineering, Data, and Service Delivery, to ensure smooth operations and an exceptional user experience.

As the Supervisor of the Anti-Fraud team, you will be responsible for leading the investigation and resolution of suspicious activities related to deposit accounts, ensuring both fraud prevention and regulatory compliance. You will oversee a multidisciplinary team of analysts focused on detecting fraud, identifying money mule accounts, and conducting in-depth transaction analysis. This role requires close collaboration with the Risk Policy team to refine detection rules, improve prevention strategies, and reduce false positives. You will also support efforts to mitigate reputational risks and enhance the overall customer experience, while maintaining high operational standards and integrity in financial crime prevention. It also includes...

The Risk Policy team is responsable for managing credit risk for the Cash Loan product at 99Pay fintech business. We use state-of-art analytical tools combined with multiple source data to build our risk policy framework. We are looking for an open minded and data driven person who can add up to the team, contributing with ideas, studies and risk monitoring the porftolio. Our main goal is to balance growth, financial return and user experience.  

This position is part of Fuel Ops, the operations team behind 99Abastece, an innovative initiative from our DriverLab innovation hub. Our mission is to boost driver profitability and satisfaction through a well-balanced fuel marketplace. 99Abastece is a breakthrough product designed to deliver smart, sustainable solutions that improve the daily lives of drivers. As part of an agile and fast-paced environment, we are looking for a proactive, data-driven professional to support strategic initiatives, process improvements, and performance tracking, all while contributing to a culture of...

This position is part of Fuel Ops, the operations team behind 99Abastece, an innovative initiative developed within the DriverLab innovation hub. Our mission is to increase driver profitability and satisfaction by operating a balanced, efficient, and scalable fuel marketplace.

Our Sales Coordinators will work in DriverLab’s team, focused on innovation projects for our drivers. Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This role based on developing new partnerships, coordinating the sales vertical in a new region, leading the acquisition and the partnership development, through the deal with gas stations to join the new 99’s marketplace: 99Abastece. Be prepared for a fast paced, challenging and joyful environment.  

Lead efficiency initiatives across DiDi Shop’s SSL region (Mexico, Colombia, and Costa Rica), integrating Finance and Operations to drive sustainable business growth. This role is responsible for improving customer experience, increasing completion rates, and building scalable, data-driven operational models that unlock long-term efficiency and profitability.