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We are looking for talented professionals to join our Governance Strategy and Operation team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. At this moment, we are looking for a Expert (D7), so if you know someone who would be a great fit, refer them now!
As part of the Governance Strategy and Operation team, the selected candidate will play a key role in optimizing processes, analyzing drivers behavior regarding quality and service governace. This role requires...
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As a Groceries Marketing Sr Analyst at 99, you’ll work directly with the Ops, Commercial, Growth & Creative teams to bring promotional campaigns, brand activations and city launchs to life. Your work will directly impact partners engagement, campaign performance, and strategic visibility.
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Team Overview
In the Customer Experience area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company. We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics and ways of working to protect customer’s experience while generating value to the business. We look for people who are willing to embrace these principles by going far and beyond to bring them to life, and more importantly, who are passionate and driven by positively impacting people’s lives and experiences.
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Joining the Driver Operations team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role, driven by data, requires a combination of consumer-focused analytical thinking and strong interpersonal skills. You'll work closely with a dedicated team to build and manage DiDi's business across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!
The Vehicle Solutions team plays a crucial role in DiDi’s continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining additional supply.
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The Customer Service Coordinator focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The specialist will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service, efficiency, and performance. The ideal candidate must be organized, detail-oriented, adaptable to change, and possess strong communication skills. Additionally, they must be capable of managing time efficiently while handling multiple tasks, with a problem-solving mindset that includes conducting root cause analysis and driving process...
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A equipe de Groceryé a vertical mais nova da DiDi, e estamos em busca de uma pessoa curiosa, com perfil analítico e muita vontade de aprender para se juntar ao nosso time de City Key Account. Como estagiário(a), você terá um papel fundamental no suporte aos planos de lançamento e execução da vertical, ajudando a transformar dados em ações práticas que impulsionam o negócio. Esta é uma oportunidade para quem busca uma experiência hands-on (mão na massa), com foco em detalhes e processos operacionais.
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A equipe de Groceryé a vertical mais nova da DiDi, e estamos em busca de uma pessoa curiosa, com perfil analítico e muita vontade de aprender para se juntar ao nosso time de National Key Account. Como estagiário(a), você terá um papel fundamental no suporte aos planos de lançamento e execução da vertical, ajudando a transformar dados em ações práticas que impulsionam o negócio. Esta é uma oportunidade para quem busca uma experiência hands-on (mão na massa), com foco em detalhes e processos operacionais.
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Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX.
High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Coordinator you will be working directly with the CX & Relationship Manager for Brazil region managing our various...
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We are seeking a skilled and experienced Legal Manager to join our legal team. The ideal candidate will have solid corporate experience with a strong focus on technology, innovation sector having worked with consulting and general advice to business projects. Fintech background would be a Plus. You will be responsible for managing corporate legal matters, handling complex contracts and negotiations and supporting product launches and an array of new initiatives. This role requires a deep understanding of the intersection between law, technology, and...
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We are seeking a highly skilled and experienced Senior Legal Manager to join our legal team. The ideal candidate will have solid corporate experience with a strong focus on technology, innovation sector having worked with consulting and general advice to business projects. You will be responsible for managing corporate legal matters, handling complex contracts and negotiations and supporting product launches and an array of new initiatives. This role requires a deep understanding of the intersection between law, technology, and business, along with the ability to work cross-functionally with multiple teams, while mentoring and coaching your own team.
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As Enterprise Partnerships Manager at DiDi, you will build and manage strategic alliances with mobility service providers, corporate clients, and ecosystem partners to increase ride volume, expand service offerings, and drive revenue growth; success will be measured by a range of internal metrics including rider growth and retention.
You will join the Strategic Partnerships team focused on scaling B2B and platform integrations, enabling regional market expansion, and delivering seamless cross-product experiences that support DiDi's mission to make transportation more efficient and accessible.
Importantly you should have strong negotiation skills and confidence working with external stakeholders. You ideally have experience working with external stakeholders who operate...
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You will join the International Food Delivery team, working at the intersection of growth, marketing, and strategy. The team focuses on designing scalable marketing strategies that drive user acquisition, engagement, and GMV growth across multiple international markets.
In this role, you will help shape and execute integrated marketing strategies by coordinating resources across on-platform channels and external marketing ecosystems. You will work closely with cross-functional teams including Growth, Product, Marketing, Data, and Regional...
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We are looking for a dynamic and strategic Business Partner Sr Analyst to be the right hand of our City Key Accounts leadership team, ensuring DiDi Food has the right strategy and responsible for the execution of it. This role requires strong cross-functional collaboration with commercial, operations, and product teams, as well as direct interaction with partner restaurants to make sure our strategy is impactfu and strong analytical skills to deepdive into relevant data and get useful insights for the commercial team.
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As a Sales Ops Sr. Manager, you will play a pivotal role in driving the strategic direction and operational efficiency of our commercial teams. You will collaborate closely with senior leaders, cross-functional teams, and the global strategy department to define and execute key business objectives. Your focus will be on analyzing market trends, setting ambitious yet achievable targets, and building strong relationships with the sales team to ensure continuous growth. This is a hands-on, high-impact role that demands a combination of data-driven decision-making, innovative thinking, and leadership skills to foster a culture of performance excellence.
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The Campaign Team is responsible for planning, designing and executing campaigns that support directly business growth at DiDi Food.
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The Campaign Team is responsible for planning, designing and executing campaigns that support directly business growth at DiDi Food.
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We are looking for a data scientist to support our Anti-Money Laundering function. This is a strategic role which will support the construction and running of our risk-based approach of the organization in Mexico.
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As a Sr TA Manager, you’ll lead a multidisciplinary team responsible for full-cycle recruitment, strategic hiring initiatives, and process optimization across key business areas. Acting as the primary talent partner for your supported groups, you’ll build strong, consultative relationships with business leaders, hiring managers, and HRBPs, driving high-impact hiring decisions that support our growth.
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La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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Job Title: Compliance Intern
Location:
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We are looking for a sharp, discreet, and methodical Compliance Officer to lead and conduct high-stakes internal investigations across our Mexico operations. This role is central to upholding our Code of Conduct and integrity. You will manage a caseload of complex allegations, including fraud, corruption, harassment, and serious labor violations. The ideal candidate is an expert interviewer, a meticulous analyst, and possesses substantial forensic investigation experience or deep corporate internal investigations expertise, particularly in matters involving employees.
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You will join DiDi’s Pricing team, where the mission is to deliver fair, competitive, and scalable price mechanisms that support growth, maximize platform efficiency, and maintain marketplace equilibrium across regions.
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En DiDi, estamos construyendo un banco de talento proactivo para profesionales con discapacidad que deseen unirse a nuestro equipo en futuras aperturas. El objetivo de esta publicación es conocer tu perfil, competencias y potencial para integrarte a nuestra cultura organizacional.
Estamos abiertos a diversos perfiles en la ciudad de Bogotá (administrativos, técnicos, profesionales o...
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As the Head of Marketing / CMO for Spanish LATAM, you will lead a large, multi-country, and multi-vertical marketing organization. You are responsible for translating DiDi’s business ambitions into culturally resonant and commercially effective marketing strategies at scale across the region. This role requires a unique blend of strategic altitude, operational precision, and cultural leadership to manage high-stakes investments and complex stakeholder environments.
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As a User Operations Intern at DiDi, you will support day-to-day user service and quality efforts that directly improve ride safety, platform trust, and user retention across millions of trips; your work will drive measurable reductions in issue resolution time and increase user satisfaction scores. You will join the User Operations team, which focuses on resolving rider and driver concerns, enforcing policy, and optimizing operational workflows to protect user experience and enable scalable, reliable service delivery.
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Responsible for cross-industry collaborations and channel development in the Brazilian market. By establishing deep partnerships with major local app platforms, chain supermarkets, banks, and telecom operators, we implement member benefit exchanges, resource swaps, and targeted advertising campaigns to drive high-conversion new user growth.
Drive high-conversion user acquisition in Brazil through strategic partnerships and channel expansion. Establish deep collaborations with major local apps, retail chains, banks, and telcos to implement membership benefits, resource swaps, and targeted advertising.
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This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo.
BDRs at 99food are not just sellers — they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations.
The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and...
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This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo.
BDRs at 99food are not just sellers — they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations.
The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and...
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- Location: Mexico City, Mexico (Hybrid work model, requiring in-office presence as needed, unable to sponsor work Visa at this time)
- We are seeking an organized and detail-oriented Talent Coordinator to support our global Talent Acquisition (TA) team by managing interview scheduling and background check coordination. As an individual contributor, you will play a critical role in ensuring a seamless and positive experience for candidates, recruiters, and hiring managers across regions, including Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia. This operational role focuses on high-volume coordination and exceptional customer service, contributing to the...
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We are looking for a Channel Manager to join our growing Ad Operations team. This role is perfect for someone with hands-on experience in managing digital performance campaigns across key channels and who thrives in fast-paced, results-driven environments. You’ll be responsible for the day-to-day execution and optimization of campaigns while identifying trends, surfacing insights, and ensuring flawless execution.
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Proactive Accounting Manager with strong technical and communication skills, you will be in charge of local day-to-day accounting activities, ensure compliance with different local Authorities and attend audit process in Colombia and other Latinamerica Countries.
You will also help to follow up on audit or internal findings, find root causes and provide recommendations on areas for improvement in business processes and internal controls to prevent/minimize future control risks.
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The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.
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The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.
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We're looking for a passionate and experienced Senior Treasury Analyst who excels in tracking company’s financial actions and pays close attention to processes and compliance. The Treasury Anlyst also supports directing company’s cashflow, enhancing banking cooperation, maximizing cashflow efficiency and 100% compliance of local regulations.
As Didi's Senior Treasury Analyst, you will keep a close interaction with Banks and will track of all bank formalities. You will also examine company business plans, budgets, expenses, and future projects to determine if the company’s funds...
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos...
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos...
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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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Are you looking for an opportunity to make a real impact and kickstart your career with in a global area?
As a CX Ops Mobility Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer experience, touching the lives of millions of people every day. You'll work closely with a dynamic team, assisting in database and analysis, journey mapping and E2E process execution, all while developing valuable skills in business strategy, data, and customer experience management.
This internship offers an exciting opportunity to apply your data-driven and strategic thinking, problem-solving abilities, and passion for innovation in a fast-paced environment. You’ll collaborate with industry experts and...
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We are looking for a dynamic, energetic team player who is eager to learn about our company and contribute to improve our experience strategy processes and be a part of a disruptive evolution of the customer experience department.
You will be playing a crucial role in the strategic and operational improvement of the customer experience. This role focuses on deep data analysis, the identification of key insights, and the execution of continuous improvement projects to ensure business competitiveness and service excellence in a high-growth and constantly changing environment.
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At 99, Logistics connects people and businesses through fast and reliable deliveries — from C2C (people sending items to each other), to B2C (businesses delivering to customers), to Freight & B2B (larger deliveries for companies).
As a Growth Operations Intern – Logistics, you’ll join the team that runs and scales these marketplaces on a daily basis. You’ll support real operational challenges, help track performance, and participate in growth initiatives that impact drivers and customers.
This is a hands-on learning role: you’ll work...
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We are looking for a customer-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
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- La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
- Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
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La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto de Post Loan Jr Team leader para cobranza.
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We are looking for a Commercial Planning Analyst who will support strategic planning, the sales team, performance measurement, and operational excellence within 99 Abastece.
You will be responsible for developing and executing data-driven plans aligned with business objectives, ensuring continuous improvement and sustainable growth. You will monitor the results of all our operating cities on a daily basis, build action plans, and work closely with the sales team to achieve our targets.
Your role involves close collaboration with cross-functional teams and internal stakeholders to translate complex data into actionable insights and...
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Our Sales team is essential to driving growth and ensuring the success of our business operations. As a Sales Manager, you will play a pivotal role in leading a high-performing sales team and executing commercial strategies to expand our client base and foster long-term partnerships. You’ll be responsible for overseeing the acquisition and growth of new clients, ensuring the delivery of personalized, effective solutions, and contributing to the overall business growth. This role requires a balance of strategic thinking, leadership skills, and operational excellence, all while working in a fast-paced, dynamic environment.
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As a Commercial Planning, you will play a key role in supporting the growth and operational efficiency of the business. You’ll work closely with the sales team and cross-functional partners, leveraging data and market insights to drive decision-making and support the execution of strategic initiatives. This role demands an analytical mindset, innovative thinking, and a proactive approach to problem-solving and process improvement. Your contributions will directly impact the development of sales targets, the tracking of performance, and the launch of new initiatives.
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Você fará parte do recém-criado time de Qualidade...
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Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey.
As a CX & Relationship Analyst you will be working directly with the CX & Relationship Manager for the Spanish Speaking LATAM region managing our various...
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Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops Analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey.
As a CX & Relationship Analyst you will be working directly with the CX & Relationship Manager for the Spanish Speaking LATAM region managing our...