As a member of the 99 Food Regional Operations team, you will contribute to top-level global initiatives and drive strategic projects within your region. Your mission is to generate actionable insights, solve complex operational challenges, and improve regional business performance for 99 Food Service
- Based on Didi (99)’s internationalization strategy, you will develop payment products that cover mainstream payment methods in Brazil and serve multiple industries.
- You will be responsible for managing the payment channels and operations of Payin (collection) and Payout (disbursement) for Didi (99)’s Brazil-based international business, with the goal of increasing the success rate of local payment channels.
- You will need an in-depth understanding of industry trends and characteristics of Brazil’s payment landscape,...
Join our dynamic Fraud Prevention Team, where we are the frontline defense protecting our financial ecosystem against evolving transactional threats. We own the strategy and performance of all real-time fraud controls across our core payment flows.
As our Data Specialist for Transactional Risk Strategy, you will be the quantitative expert responsible for transforming data into actionable risk strategies. You will operate at the intersection of Risk, Data Science, and Operations, ensuring that our controls are both effective in mitigating fraud losses (especially in high-volume areas like Pix) and efficient in maintaining a seamless customer experience. This is a high-impact role where your analysis directly influences millions of transactions daily.
We are seeking for a Fraud Operations Specialist to join our team at Didi. In this role we’re looking for a specialist with experience in risk operations to manage transaction alerts, contact cardholders to confirm transaction information, resolve authorization issues, and respond to key loss metrics while maintaining a positive customer experience.
We are seeking for a Fraud Operations Specialist to join our team at Didi. In this role we’re looking for a specialist with experience in risk operations to manage transaction alerts, contact cardholders to confirm transaction information, resolve authorization issues, and respond to key loss metrics while maintaining a positive customer experience.
The primary function of the Sr BD Farmer is to develop and maintain a portfolio of key accounts to excel within the DiDi Food platform. An Account Manager should seek a win-win collaboration for all involved parties to achieve profitable growth for DiDi and our business partners. The Account Manager must gain a good understanding of the business, becoming an advisor to our business partners, contributing strategically to improving their performance. Through excellent customer service, they aim to maintain successful long-term business relationships.
Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey.
As a CX & Relationship Coordinator you will be working directly with the CX & Relationship Manager for the Spanish Speaking...
- Manage credit card transaction authorization and transaction risks, including CNP, ATO, CF, lost/stolen, scams, BIN attacks, cluster risks, and fraud by friends or relatives;
- Improve transaction approval rates and reduce credit card fraud losses
Lead, scale, and transform our business in Mexico by driving commercial excellence, strategic growth, and operational efficiency across all cities. This is a pivotal role acting as the country leader — with a deep focus on sales strategy, business performance, and leadership of a high-impact team.
Why This Role Matters
This is one of the most critical leadership roles in the company — shaping the future of our business in Mexico. The ideal leader combines strategic depth, commercial drive, and people leadership to deliver extraordinary results while building a strong foundation for sustainable success.
We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up.
Let’s create something impactful and transformative—together.
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente...
You will be part of a team that manages the operations of an entire city. In this role, you can influence the operational outcomes for the whole city and use your creativity to help merchants run their food delivery businesses more effectively, enabling users to discover and enjoy their favorite meals.
You will be working in the Food Strategy team designing and exectuing strategies to drive sustainable growth for Didi, clients, and partners. The role requires strong ideation and problem solving skills to propose data based solutions to our most impactful and challenging problems, along with great stakeholder management, and hands-on proactiveness to materialize our strategies.
Become one of our contributors to build the path to success!
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente...
The User comms strategy manager role for DiDi Food across Latin America offers a unique opportunity to lead strategic growth in one of the region’s most dynamic and fast-paced digital ecosystems. We are looking for a seasoned, data-driven strategist passionate about marketing, communications, user engagement & acquisition, capable of turning complex data into actionable insights and high-impact execution. This role is designed for a manager who can think strategically, drive cross-functional alignment, and deliver outstanding results. You will define and evolve our regional in-app communication and engagement strategy, ensuring that every message, placement, and user experience drives conversion, retention, and long-term loyalty.
A Creative Strategist supports performance marketing by shaping and executing creative campaigns that connect business objectives with impactful content. The role combines market insights, stakeholder collaboration, and creative direction to deliver high-quality marketing assets that drive growth and engagement across channels.
We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience for our stakeholders and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience forour stakeholders and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
We are seeking the talent together to build a creatively working environment with diverse culture, if you have the background of Safety incident management, Safety & Security related working experiences, would like to work with cross continental colleague cross functions, you should catch this opportunity.
The HRBP Manager will partner with the SSL Food business, specializing in supporting our commercial teams. This role focuses on delivering HR programs, talent management, and operational HR support, ensuring compliance with labor regulations while fostering an engaging and high-performing work environment.
Essa posição faz parte da Fuel Ops, o time de operações por trás do 99Abastece, uma iniciativa inovadora do nosso hub de inovação DriverLab. Nossa missão é aumentar a rentabilidade e a satisfação dos motoristas por meio de um Marketplace de Combustível equilibrado.
Estamos em busca de um(a) estagiário(a) proativo(a) e orientado(a) por dados para apoiar iniciativas estratégicas, melhorias de processos e acompanhamento de desempenho, contribuindo para um ambiente que estimula o aprendizado contínuo e o crescimento.
A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados.
O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.
La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
You will partner with HR colleagues locally and globally to develop and implement HR programs directly aligned to business strategy including: performance management, career development, cultural initiatives.
As HRBP, is expected for you to like to be part of the business strategy and actively contribute to the business agenda.
You'll join an energetic and diverse global HRBP team, and you'll be based in Mexico City
In this role you will be able to develop within the Growth team of Didi Cash Loan. You will be part of the Acquisition core team and will be in charge of developing and implementing strategy on the business side.
Business intelligence to improve metrics and design strategy is the core of this position. The role will be working closely with product, MKT, partnerships, etc.
We are looking for a responsible supervisor to oversee the workflow at our facility.
The position is complex. It won't just be someone who oversees the work of others. A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management.
The ideal candidate will be a competent person who knows how to guide and train employees. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
The objective will be to ensure that operations are carried out in a productive manner to ensure the correct QA Collection process.
We are seeking a skilled and motivated Security Engineer to join our team. The ideal candidate will be responsible for ensuring infosec& privacy compliance in financial business，the security and integrity of our Infosec related systems, managing security issues, and implementing controls. The role involves working closely with various departments to enhance security protocols and ensure compliance with industry standards and regulations.
Join the DiDi Shop team as an Intern and dive into a world of excitement! Collaborate with a dynamic team, focusing on retailers’ opportunities (from analysis to execution), help with retailer’s visibility in platform and in key seasonalities and promo activities. Work alongside passionate professionals, gaining hands-on experience in the fast-paced universe of the DiDi Shop team.
We’re a high-performing team of strategists and executors reimagining how promotions work in food delivery. On the strategy side, we rethink promotional approaches, build scalable systems, and collaborate cross-functionally to improve product and user experiences—always grounded in data. On the execution side, we bring strategy to life, designing the tools, campaigns, and features that make promotions more engaging and impactful for restaurants and eaters.
We’re looking for someone with a top-tier consulting background, sharp analytical skills, and a passion for solving complex problems with clarity and...
We are looking for someone passionate on develop his or her professional career on the RCCD Team. As RCCD intern, you will have the opportunity to learn and develop soft and hard competencies, improve your knowledge on the risk and control function by supporting the creation and improvement in new processes, risk mapping and mitigation risks processes and also improving the risk environment of the company.
The User Growth Operations team is responsible for acquire, engage and retain 99food user base, ensuring an increasing flow of orders in the app.
This is a new role within the marketing team that reports into the Senior Marketing Manager for ANZ. On a day-to-day basis, the successful candidate will play a critical role in supporting the development and delivery of marketing content and creative assets for use across DiDi’s owned marketing channels. The role will be responsible for assisting in the ideation and execution of marketing initiatives, including writing campaign comms, and using creative design tools and systems to develop creative output.
The Strategy & Planning (S&P) team’s mission is to support 99Food’s sustainable growth, by fostering higher efficiency and better experience in Delivery. We uncover actionable insights, shape strategies, build capabilities and empower growth through analytics, business acumen and technical expertise.
In this team, you’ll work in a dynamic and collaborative environment. You’ll be part of strategic decisions. You’ll feel the energy and passion of working in a fast growing business that is re-shaping the Delivery industry. And you’ll grow!
The Strategy & Planning (S&P) team’s mission is to support 99Food’s sustainable growth, by fostering higher efficiency and better experience in Delivery. We uncover actionable insights, shape strategies, build capabilities and empower growth through analytics, business acumen and technical expertise.
In this team, you’ll work in a dynamic and collaborative environment. You’ll be part of strategic decisions. You’ll feel the energy and passion of working in a fast growing business that is re-shaping the Delivery industry. And you’ll grow!
Safety Online Operations Team plays a vital role in driving both safety and acquisition growth across our ridehailing platform. The team is organized around three core areas: driver onboarding, risk prevention, and product operations. Together, we identify safety-critical requirements and translate them into scalable operational processes and product features. By working closely with cross-functional partners and frontline safety operations team, the team ensures that our platform maintains high safety standards while supporting efficient driver activation, proactive risk mitigation, and continuous improvement through...
The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations.
With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.
The Merchant Promo team is responsible for designing and executing the promotional and communication strategy that drives merchant growth and platform competitiveness. Acting as a bridge between commercial, marketing, and operations, this team ensures that promotional investments and campaigns deliver measurable impact for both partners and the business. As Merchant Promo Senior Manager, you will lead category-level promo strategies, field activation plans, and launch campaigns for key accounts, ensuring alignment with commercial goals and sustainable growth.
The Sales Operations & Incentives team is responsible for ensuring clarity in targets, consistency in sales routines, and transparency in incentive models. As an Analyst, you will support the team by preparing reports, tracking pipeline health, and maintaining benchmarks that guide sales execution.
The Commercial Planning team transforms commercial objectives into structured rollout and execution plans. As a Senior Analyst, you will take ownership of complex planning activities, develop prioritization models, and ensure high-quality deliverables that guide sales execution. You will also provide guidance to junior analysts and support the Manager in coordinating planning outputs.
We are seeking a Senior Merchant System Integration Specialist to lead the integration of global third-party delivery services and brand merchants through the OpenAPI platform. This role involves coordinating with cross-cultural teams, ensuring the efficient implementation of custom requirements, and driving the expansion of the platform ecosystem.
The User Engagement team focuses on retaining and activating users, ensuring consistent frequency of purchases and a strong value proposition for food on the platform. This role requires designing lifecycle engagement strategies, campaigns, and funnels to maximize user retention.
We're seeking talented and thoughtful students to help define and execute our vision. You will work alongside other members of DiDi Mexico team delivering amazing results and completing challenging tasks every day. You will grow and develop within our team with the chance to continue your career with us after you graduate.
At DiDi, data privacy is a core pillar of user trust and regulatory compliance. Our Legal team is seeking a highly motivated Lead SSL Data Privacy Counsel to help strengthen and scale our privacy program across Spanish-Speaking Latin America (SSL), with a primary focus on Mexico. This role is critical to maintaining our privacy compliance framework and supporting the consistent application of global privacy standards across business lines, including Mobility, Food Delivery, and Financial Services.
You will work closely with Legal, InfoSec, and cross-functional teams to proactively identify privacy risks, ensure compliance with applicable laws, and...
La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
We are seeking an organized and detail-oriented Talent Coordinator to support our global Talent Acquisition (TA) team by managing interview scheduling and background check coordination. As an individual contributor, you will play a critical role in ensuring a seamless and positive experience for candidates, recruiters, and hiring managers across regions, including Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia. This operational role focuses on high-volume coordination and exceptional customer service, contributing to the efficiency and success of our global hiring process.