We are looking for talented professionals to join our Regional Operations team at 99Food! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges at the city level. If you have a start-up spirit and are always looking to create value, you would be a great fit for this team! As part of Regional Operations, selected candidates will play a key role in driving city growth, improving marketplace performance, and shaping local strategies that connect users, restaurants, and couriers. This role requires a hands-on approach, strong...

We are seeking a senior and visionary marketing leader to drive the branding strategy of 99 across Brazil, ensuring consistency, cultural relevance, the different objectives of the business units and impact at scale. This role goes beyond execution — it requires someone able to translate consumer insights and business objectives into a cohesive brand narrative, leading multi-channel campaigns, large-scale brand experiences, and integrated communication initiatives. As a Sr. Marketing Manager of Branding, you will play a pivotal role in positioning 99 as a culturally relevant, consumer-loved brand, while ensuring strong alignment with business KPIs. You will lead a high-performing team, managing top-tier agencies and partners, and influencing senior...

DriverLAB is 99’s innovation hub, created to design and implement solutions that improve drivers’ well-being and increase their earnings. Initiatives include 99Classificados (vehicles sales platform), 99Abastece (fuel discount program) and the Alliance for Sustainable Mobility to accelerate EV adoption. This vertical aims to scale these initiatives at pace, driving accelerated growth and profitability for the company while creating lasting impact for drivers and urban mobility. We are looking for a Sr. Marketing Manager to lead the marketing strategy for this vertical, shaping its positioning and building impactful strategy & campaigns that connect business goals, drivers’ needs, and brand purpose.  

Customer experience is fundamental to providing a great experience for the millions of people who use our services. Our team is BIG, collaborative, and full of people passionate about building exceptional journeys for our users.   In this position, you will be a key player in structuring and governing our initiatives, and working with cross-functional teams  to design, implement, and optimize processes that directly impact our CX operations. We are looking for a leader capable of managing and developing their team, with strong skills in project management, process mapping, and implementing governance structures, passionate about organization, efficiency, people development, and transforming the customer experience through an engaged...

The Process Specialist will be responsible for design and set up Customer Services flows in order to generate the best Customer Experience. The ideal candidate must have strong organization and prioritization skills. The role will demonstrate leadership in multi skills projects and initiatives. This person is a key contributor to the success of the team, acting as the POC of the area with different stakeholders from Product, Engineers and front-line team.   The ideal candidate combines strong business process knowledge, IT skills with business acumen, a client-focused approach and excels in stakeholder management.   

Customer experience is fundamental to providing a great experience for the millions of people who use our services. Our team is BIG, collaborative, and full of people passionate about building exceptional journeys for our users. In this position, you will be a hands-on driver of our success. You will dive deep into our operational workflows, using your analytical skills to map complex processes, uncover critical insights from data, and help manage the strategic projects that directly enhance our user experience. We're seeking a natural problem-solver who is passionate about striking a balance between experience and efficiency, and loves transforming complex challenges into straightforward, scalable solutions.

Customer Service Sr Analyst  will take on the direct management of the BPO responsible for user interactions on social media platforms, ensuring efficient and strategic customer service. Additionally, the team will generate insights to optimize operational performance and drive the continuous improvement of KPIs.  The ideal candidate will have a strong analytical background, experience in customer operations, and a deep understanding of social media platforms to drive impactful decisions.

The CPG Brands Monetization Jr. KAM will play a key role in supporting the DiDi Shop team with the execution of strategies to achieve revenue goals. This position involves assisting on client proposals, supporting ad campaign performance analysis, and maintaining communication with clients, media agencies, and resellers. The ideal candidate is eager to learn, organized, analytical, and client-focused, with a strong interest in building a career in digital advertising and eCommerce.  

- The compliance team plays very important role in FinTech organization.  - The team will be responsible with regulatory onsite-examination, and - providing the detailed advisory on how to implement reg.requirements within systems.

We are seeking a highly analytical and process-driven Backoffice Operations Coordinator to join our Restaurant Quality team. In this pivotal role, you will be instrumental in defining, establishing, and overseeing key tasks for our marketplace success. Your primary focus will be overseeing our team responsible for backoofice tasks, ensuring their performance align with our stringent standards, and driving continuous improvement through data-driven insights. If you're passionate about setting high bars for operations, optimizing teams, and leveraging data to perfect operational processes, this is the role for you.

You’ll be joining the Commercial Enablement team at 99Food, a high-performance unit responsible for empowering our salesforce with the knowledge, tools, and structure needed to scale with excellence. As a Knowledge Management Jr. Manager, your mission is to be the guardian and curator of the "Sales Bible", our single source of truth for all things sales. You’ll ensure that every process, system, skill, and how-to guide is clearly documented, easy to find, up-to-date, and aligned with our sales strategy. Your work will directly impact the...

You will join, as an individual contributor, the newly established Commercial Quality team within our Commercial Enablement structure at 99Food, an operation committed to scaling high-performance field sales with the right skills, consistency, and impact. Your mission is to act as the "quality gatekeeper", monitoring everything that may go wrong in the sales operation, from skill execution to system usage and process adherence, and ensuring rapid diagnosis and correction. This role combines on-the-ground observation, data-driven auditing, and strategic feedback, driving immediate action and long-term improvement in...

You’ll be part of the Commercial Enablement team at 99Food, responsible not only for sales performance but also for cultivating the spirit, identity, and pride of our national salesforce. As Sales Engagement Specialist – Culture, your mission is to help shape and amplify the sales culture across the company. You will lead rituals, routines, recognition programs, and internal movements that celebrate our way of selling, reinforce our values, and...

Na 99Food, o time de Sales Enablement atua como a ponte entre a estratégia e a execução. Equipamos nossos Business Developers (BDs) com as ferramentas, conhecimento e motivação que eles precisam para alcançar a excelência no campo. Estagiando em Sales Enablement, você terá um papel fundamental no apoio à coordenação das iniciativas de engajamento e no fortalecimento de uma cultura de vendas sólida...

1. Use in-app resources to acquire user and drive growth  - Develop strategies and manage internal resources (banners, highlights, feeds) to maximize visibility and CTR. - Collaborate with product and design teams in executing positioning. - Optimize usage via A/B testing and ROI analysis.   2. Organic Growth Tools - Implement referral programs and social incentives for organic acquisition. - Create custom engagement funnels by scenario. - Analyze data to iterate features and strategies.   3. Data Analysis - Define traffic distribution...

We are looking for an Ads Performance Sr. Analyst  to join the Ads & Monetization Strategy Team. This role will help manage, measure and improve the usage of Ads in our platform. The person taking on the role will be central in building and expanding our Ads business and will be a key component of the future strategy of Ads at DiDi. The ideal candidate has experience with complex data sets, basic programming knowledged (ie. Python), Strong SQL, Strong Excel and Math background.  

We are looking for an Ads Sales Sr. Analyst  to join the Ads & Monetization Strategy Team. This role will help manage, measure and improve the usage of Ads in our platform. The person taking on the role will be central in building and expanding our Ads business and will be a key component of the future strategy of Ads at DiDi. The ideal candidate has experience with complex data sets, basic programming knowledged (ie. Python), Strong SQL, Strong Excel and Math background.  

  Are you a data-driven strategist with a passion for turning insights into action? As a Sr. Strategy Analyst, you’ll be the go-to expert for data-driven decision-making, working directly with senior leaders and cross-functional teams across Latam to drive impactful initiatives and operational efficiencies. You’ll leverage your expertise in SQL, Python, or R to uncover insights and shape strategy. This is your chance to be at the heart of decision-making, influence business growth, and collaborate with dynamic teams across a fast-paced,...

La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas. 

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Growth & Platform Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.  

Join us to redefine what loyalty means in a marketplace that touches millions of lives. As our Driver Sr. Manager of Loyalty, you’ll be at the heart of shaping how we build lasting relationships with our users across Spanish Speaking Latin America. This is not just about rewards—it’s about designing a world-class loyalty experience that drives long-term retention, makes every interaction meaningful, and sets a new standard in our industry. In this role, you’ll own the full loyalty strategy: defining how we reward our users, designing the delivery mechanisms, and ensuring our program sparks both excitement and engagement. You’ll work side by side with product, marketing, operations, to transform insights into innovative programs...

The Sales Planning team transforms commercial objectives into structured rollout and execution plans. As an Analyst, you will be responsible for supporting rollout activities, preparing data, and building materials that enable sales execution. This is a hands-on and detail-oriented role, focused on operational support and analysis.

We are building one of Brazil’s most promising digital financial services platforms, backed by 99’s leading ecosystem in ride-hailing and food delivery. Our fintech business has been expanding rapidly, with credit products becoming one of the fastest-growing pillars. Our long-term vision is to serve millions of users and become a digital bank of the future. As part of the Cash Loan Operations team, you will be at the center of this transformation. This role is not just about execution—it’s about shaping the strategy, influencing business decisions, and creating real impact on how we serve...

- The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, enhancing user experience, and coordinating delivery services to ensure seamless operations. With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth...

You'll optimize prices to boost key metrics and enhance user experience. You'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. This role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment.

Are you ready to gain hands-on experience and make a real impact at one of the world's fastest-growing tech companies? Join our Service Governance team as an intern to support our growth and operational efficiency across Latin America. This opportunity is ideal for a data-driven problem solver who is committed to creating measurable value. You will collaborate with our regional team and coordinate with headquarters to address complex challenges in a dynamic environment. The role is suited for proactive, inquisitive individuals who enjoy taking ownership of projects from initial planning through to execution.  

Being part of the Marketplace Team is developing one of the main cornerstones of the business: supply and demand. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support both Driver and Passenger experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a user, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent execution. The role will demonstrate proactivity and be ready to grow in multi-skill projects and initiatives.

Are you a leader driven by transforming the customer experience and solving complex challenges? We're looking for a Manager to lead our team. In this role, you'll be instrumental in defining the strategy for our customer-facing systems, leading the team in deep-diving into user challenges, and implementing data-driven solutions that not only reduce customer effort but also drive business growth.

CX IBG (our international customer experience area ;) is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people whose mission is to deliver a WOW service to our clients all over the world.  The CX Senior Global Strategy Business Partner will work together with the CX Senior Leadership to define the CX Global Strategy, leading innovative and structured projects on the department all over the world.  In this position, you will be responsible for developing strategic initiatives for the international CX team of DiDi Chuxing, managing different stakeholders and analysing the best approach according to each business maturity  

CX IBG (our international customer experience area) is key to delivering a great journey to all customers. Our team is dynamic, multicultural, diverse, and full of passionate people whose mission is to deliver a WOW service to our clients all over the world. The CX Global Strategy Analyst will support the CX Senior Leadership in defining the CX Global Strategy and contribute to innovative and structured projects within the department worldwide. We seek a proactive individual with strong analytical and communication skills who can analyze data, formulate and test hypotheses, generate key insights, and collaborate with stakeholders to develop impactful strategies.  

We are seeking an experienced Payroll Specialist to join our team in Mexico. The ideal candidate will have at least 6 years of experience managing end-to-end payroll processes, ensuring compliance with local labor laws, and delivering accurate and timely payments.

We are looking for an Operations Analyst Intern to drive the growth and success of our merchant base. The ideal candidate is analytical, results-driven, and can leverage data insights to enhance partners performance. You will work closely with cross-functional teams to develop and implement strategic initiatives that improve merchant supply quality and drive sustainable growth.

The role will be involved deeply in product optimization. He/She will be working closely with key stakeholders such as engineers, product managers, operations & commercials to understand business logic and optimize product to fit it. The working environment is diversified as there will be colleagues from different countries and different background. It will be a great opportunity for young professionals who is willing to work in internet industry to grasp. 

The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, enhancing user experience, and coordinating delivery services to ensure seamless operations. With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality. We don’t just operate — we manage and grow the local market with precision and purpose.

Our Empowerment Operations team is looking for a high-performing intern to support one of the most impactful and fast-paced operational strategies in the region. This role is focused on optimizing and scaling key processes that directly support our couriers and shoppers within the DiDi Shop groceries ecosystem across Spanish-speaking Latin America. You will work closely with experienced operations leaders to ensure efficient execution of prepaid card distribution, delivery of essential supplies, and cross-country coordination of our shopper strategy.

The ideal candidate will have extensive experience in performance marketing and a proven ability to manage large budgets and drive measurable results. They should be comfortable working across multiple markets at different stages of maturity, adapting strategies to local contexts while maintaining a clear focus on efficiency and impact.  At DiDi, we’re building one of the most effective and ambitious growth and performance marketing engines in the industry. We’re looking for someone who’s excited to be part of that journey and brings both strategic thinking and operational excellence to the table.  

- La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. - Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. -

As a Performance Ops Intern, you will support the Merchant Operations team at DiDi Shop across SSL (Mexico, Colombia, and Costa Rica). This internship is designed to provide hands-on experience in operational excellence, data analysis, and cross-functional collaboration. You’ll learn how to track and improve key performance metrics, supporting initiatives that directly impact merchant growth and Completion Rate.

At DiDi Food, we are redefining the food delivery industry by leveraging technology to create exceptional experiences for our customers, restaurant partners, and couriers. Our Small and Medium Restaurants Strategy team is seeking an SME Engagement Analyst who is passionate about strategy and eager to play a pivotal role in supporting our commercial team. This position offers a unique opportunity to shape the evolution of the food delivery landscape across Mexico, Colombia, Peru, and Costa Rica, while directly driving key business outcomes in a fast-paced and innovative environment As an SME Engagement Analyst at DiDi Food, you will play a key role in designing and executing strategies that enhance business operations and strengthen relationships with our restaurant partners. You...

We are seeking a Senior Researcher with a strong background in consumer behavior, market research, or psychology to lead strategic insight initiatives in a multicultural, fast-paced, and highly dynamic environment. This role will lead the execution of user research, including direct interaction with users, and drive proactive initiatives for continuous customer feedback. By incorporating competitor analysis and market trend identification, the researcher will generate insights into user behavior, preferences, and needs — fueling product innovation, experience improvements, and business growth.  

As an Intern in the Finance department, your role will be helping the Finance Business...

The Restaurant Marketing LATAM team drives growth by creating Marketing plans, tools, and processes to support Strategy and Commercial teams. You'll work to boost restaurant exposure and execute data-driven Marketing campaigns. This dynamic team is passionate, fun, and focused on results. If you love problem-solving and collaborating with top talent, this role is perfect for you!

The team provides assistance with a variety of services across all areas of HR, including life cycles, policies, benefits adminsitration, invoicing and vendor management among others.

La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes...

As a Commercial Planning Specialist, you will play a key role in supporting the growth and operational efficiency of the business. You’ll work closely with the sales team and cross-functional partners, leveraging data and market insights to drive decision-making and support the execution of strategic initiatives. This role demands an analytical mindset, innovative thinking, and a proactive approach to problem-solving and process improvement. Your contributions will directly impact the development of sales targets, the tracking of performance, and the launch of new initiatives

A equipe de Recuperação de Crédito da Solva é dedicada, centrada no cliente e focada em resultados. Nosso objetivo é apoiar os clientes na regularização financeira e negociação de débitos. Contamos com especialistas em estratégia, análise de dados, gestão de parceiros e treinamento. Acreditamos que uma vida sem dívidas é mais fácil e estamos comprometidos em ajudar nossos clientes a alcançá-la. Se você compartilha dessa paixão por ajudar os outros, venha fazer parte de uma equipe dinâmica na área de...

The position is responsible for managing and maintaining the relationship between the Didi and employees. The role involves ensuring alignment of employee interests with the company’s objectives, addressing employee relations issues.

We’re seeking a resilient and proactive Payroll Specialist to join our multicultural LATAM Payroll Team. This role is critical in ensuring accurate, compliant, and efficient payroll operations across multiple countries while fostering collaboration across regions. Beyond technical expertise, we value ownership, adaptability, and teamwork

The position is responsible for managing and maintaining the relationship between the Didi and employees. The role involves ensuring alignment of employee interests with the company’s objectives, addressing employee relations issues. - Creates a standard code of conduct that is consistent with the values of the organization, business strategy and HR strategy; - Setup Discipline Management and Grievance Management policies and processes; - Interpret and advocate DiDi values and compliance with HR policies for a business, region, or geography; - Identify and raise the needs to mitigate potential risks by collaborating with HRBP, HR COE, Legal and RCCD; - Provide systematical resolutions to employee relation issues, complaints and...

As a Business Development Manager, you will play a pivotal role in driving our business forward by developing and executing strategic sales initiatives, building partnerships with restaurants in the local food industry while leading a high-performing sales team, coaching and developing them to achieve business results and contribute to the overall growth and success of our organization.