The Process Specialist will be responsible for design and set up Customer Services flows in order to generate the best Customer Experience. The ideal candidate must have strong organization and prioritization skills. The role will demonstrate leadership in multi skills projects and initiatives. This person is a key contributor to the success of the team, acting as the POC of the area with different stakeholders from Product, Engineers and front-line team. The ideal candidate combines...

Sobre a área A área de marketing tem como objetivo construir uma marca relevante e única, engajando o público a usar a plataforma, com projetos de impacto real. Para isso, precisamos de você! Como analista sênior de marketing, você terá a oportunidade de trabalhar em um ambiente novo e desafiador, explorando diariamente suas habilidades de comunicação, atitude e influência. Você será responsável por apoiar o crescimento da área de marketing com o objetivo de criar valor real para os usuários, a fim de impactar mais e melhor o relacionamento da marca com todos eles. Sobre a...

We are looking for passionate, data-driven and collaborative people to be part of our Strategy & Planning team. If learning and analyzing new business opportunies make your eyes sparkle and motivates you to go beyond, this is a suitable position for you.   You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

As a member of the Talent Acquisition team, you'll have the opportunity to work in a cross-regional team with international exposure. We spot, engage and hire the top talents to join DiDi. We drive new growth opportunities for our teams by running talent programs, where our employees can expand their horizons globally.

The Strategy and Planning team is essential to DiDi Food’s success, shaping the strategic direction of our operations in Spanish Speaking LatAm.   As Head of Strategy & Planning, you will collaborate with senior executives, the global strategy team, and local operations to define priorities, allocate resources, and enhance processes. This high-impact role offers the...

Our Operations Analyst will work in 99’s Quality Governance team, focused on creating and ensuring the quality standards aiming at improving user's value perception. Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Also, this data driven role calls for a...

We are looking for passionate, data-driven and collaborative people to be part of our team. If developing new business opportunities and managing important ecosystem partners make your eyes sparkle and motivate you to go beyond, this is a suitable position for you. You will be joining a team of people with diverse backgrounds and skill sets, working together to achieve higher goals.

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados.O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu...

This position is part of our CX Product Operations team, where you will join a diverse, multinational group responsible for: a) enhancing automated solutions through intelligent channel strategies and continuous improvement; b) ensuring the best possible experience for users in our help center. In this role, you will focus primarily on our Food business and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, support product discovery, and analyze data to identify correlations and root causes. Additionally, you will propose solutions to optimize CX channel operations, improving performance and making them more actionable for internal stakeholders, while ensuring system...

In this role you will be able to develop within the Growth team of Didi credit card. You will be part of Acquisition core team and will be in charge of developing and implementing strategy on the business side. Business intelligence to improve metrics and design strategy is the core of this position. Our candidate will be working close to engagement, marketing & partnership teams.

If you are passionate about challenges, innovation and constantly striving for excellence, we have a unique opportunity for you! We are looking for an intern to join our Regional CX Ops team, a vital area responsible for improving the app experience guided by our user experience principles. In this role you will be:    -

You will lead the CX Data & Insights team supporting the retail, community and special services programs, being able to interact with stakeholders from all over the world and generate business impact. 

We are looking for a highly motivated, dedicated, and passionate person with excellent communication, problem-solving, and leadership skills to excel at and be successful in the job. They will be working closely with a diverse team of professionals, including Product, Operations, Risk Algorithms, Risk Data, Risk Operations, Risk Collections Teams.You‘ll be able to manage projects, establish a strategic framework based on anti-fraud, KYC, and post-loan issues, and ensure the timely delivery of high-quality results.

The Fintech Payment Risk team is responsible for managing diversified risk associated with our products and business flows, ranging from fraud prevention, scam, promotion abuse to anti-money laundering, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes.

If you are passionate about challenges, innovation, and constantly striving for excellence, we have a unique opportunity for you! We are looking for an intern to join our Regional CX Ops team, a vital area responsible for improving the app experience guided by our user experience principles. - Working with global and cross-functional teams to ensure effective integration of improvement initiatives. - Leading complex and important problem-solving with regional stakeholders. - Collaborating on the development and implementation of operational excellence strategies, CX strategies, and regional initiatives...

A Key Account Jr. Manager plays a crucial role in managing and nurturing relationships with high-value restaurant clients.   Their primary focus is on ensuring client satisfaction, driving revenue growth, and maximizing business opportunities within the partnership. Also, will work closely with the business strategy team, marketing and operations teams, to reach the growth potential and maximize the coverage of key accounts.   

We are looking for an experienced Design Project Manager to join our dynamic Fintech Marketing team. As a key member of our cross-functional team, you will drive the execution of marketing campaigns, manage timelines, and ensure that deliverables are met with efficiency and quality. You’ll work closely with creative, content, and product teams to implement innovative marketing strategies that engage our audience and support our business growth in the financial technology sector.

Nossa equipe se dedica a identificar fraudes, prevenindo e reduzindo possíveis danos financeiros. Trabalhamos contra o crime, por um melhor portfólio de negócios, melhor experiência do cliente e maior segurança tanto para a empresa quanto para o usuário.

The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi  satellite locations. 

The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi  satellite locations. 

The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi  satellite locations. 

We are looking for a Key Account Specialist to focus on national and international food industry brands. The Key Account Specialist will work closely with the Key Account Manager and the business strategy team to reach the growth potential and maximize the coverage of key accounts. In long-term plan, a KA specialist needs to interact with the clients to support their business growth based on our platform activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA manager.

The solution achitect will work in a newly founded team, responsible to support Fintech business growth in Brazil. Will work cross-functionality to understand architecture needs by multiple business lines, and collaborating closely with multiple functional teams as well as external partners to deliver solutions successfully, driving the business to success taking in considerations compliance matters related to 99Pay IP. We are committed to build...

The Tech Leader will work in a newly founded team, responsible to support Fintech business growth in Brazil. Will work cross-functionality to understand architecture needs by multiple business lines, and collaborating closely with multiple functional teams as well as external partners to deliver solutions successfully, driving the business to success taking in considerations compliance matters related to 99Pay IP. We are committed to build inclusive and diverse team. You’ll have the ability to make an impact in a rapidly growing fintech.

As a Marketing Senior Specialist, you will play a vital role in driving the strategic development and execution of our brand initiatives. Working closely with the Marketing Manager, you will contribute to the growth and awareness of our ride-hailing app by implementing effective branding strategies across various marketing channels. Moreover, you will have the exciting opportunity to gain valuable exposure by working in a multinational, rapidly growing app. Collaborating with cross-functional teams and external partners, you will ensure brand consistency and drive customer engagement.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility driver platform while adding value to the marketplace in Egypt via executing new initiatives.

We are seeking an experienced Compensation and Benefits Manager to oversee our company's compensation and benefits strategy for our Spanish Speaking Language LATAM operations. The ideal candidate will have experience managing Compensation and Benefits topics for multiple countries across LATAM, also knowledge about labor requirements and regulations for different countries, and experience developing competitive compensation...

As a CX Operations Director, you will be responsible for developing and executing customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This role requires a dynamic leader who can manage cross-functional teams, drive continuous improvement, and lead strategic projects to elevate the customer experience across multiple countries.

From day one, you'll experience a rich, collaborative, and global culture where your contributions will directly influence the company's success. As an Operations Intern, you’ll play a critical role in supporting the growth and optimization of the DiDi Mobility driver platform in Egypt. We’re looking for someone with a growth mindset who is eager to gain hands-on experience managing critical tasks, analyzing data, and contributing to cross-functional projects under clear guidance. This is an exciting...

Reporting to the Head of Legal for the ANZ and Middle East, you will provide timely and commercially-focused advice to the company on a wide range of legal issues relating to the business in these regions.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.   Being part of the Rider Growth & New Launch Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility  platform while adding value to the marketplace across Egypt and MEA (Middle East and Africa) region via leading & executing new initiatives.

About the role DiDi is currently expanding its operations across Mexico and Colombia, therefore accepting applications for both locations. As a Business Development Manager, you will play a pivotal role in driving our business forward by developing and executing strategic sales initiatives, building partnerships with...

A equipe de Qualidade e Treinamento do Call Center de Recuperação de Crédito da Solva é apaixonada por oferecer suporte excepcional e garantir a excelência operacional. Nosso objetivo é impulsionar o desenvolvimento contínuo dos colaboradores e aprimorar a qualidade dos serviços prestados, tanto internamente quanto nos BPOs parceiros. Se você compartilha da nossa visão e deseja fazer parte de uma equipe dinâmica e comprometida em elevar os padrões de qualidade e excelência, venha se juntar a nós na área de Qualidade e Treinamento da Solva!  

A equipe de Recuperação de Crédito da Solva é dedicada, centrada no cliente e focada em resultados. Nosso objetivo é apoiar os clientes na regularização financeira e negociação de débitos. Contamos com especialistas em estratégia, análise de dados, gestão de parceiros e treinamento. Acreditamos que uma vida sem dívidas é mais fácil e estamos comprometidos em ajudar nossos clientes a alcançá-la. Se você compartilha dessa paixão por ajudar os outros, venha fazer parte de uma...

We're always on the lookout for extraordinary HR talent, don't see a specific role open at this moment? Apply to this job so we have your resume at hand as soon as we have more opportunities!  Our HR team helps make DiDi a great place to work. We attract impactful minds to join us, empowering and growing our people to perform at their best, continuously challenging themselves to achieve their career ambitions. We champion the company culture, listening to the needs of our teams and internal business partners to enable a diverse, inclusive and rewarding environment where our teams can thrive.  

We're always on the lookout for extraordinary HR talent, don't see a specific role open at this moment? Apply to this job so we have your resume at hand as soon as we have more opportunities!  Our HR team helps make DiDi a great place to work. We attract impactful minds to join us, empowering and growing our people to perform at their best, continuously challenging themselves to achieve their career ambitions. We champion the company culture, listening to the needs of our teams and internal business partners to enable a diverse, inclusive and rewarding environment where our teams can thrive.  

We're always on the lookout for extraordinary HR talent, don't see a specific role open at this moment? Apply to this job so we have your resume at hand as soon as we have more opportunities!  Our HR team helps make DiDi a great place to work. We attract impactful minds to join us, empowering and growing our people to perform at their best, continuously challenging themselves to achieve their career ambitions. We champion the company culture, listening to the needs of our teams and internal business partners to enable a diverse, inclusive and rewarding environment where our teams can thrive.  

Diversidade e Inclusão   Diversidade não é uma visão de futuro ou desejo de algo que queremos um dia, é um valor inegociável de quem somos hoje. Temos o objetivo de aumentar a representatividade de pessoas negras na tecnologia, por...

Diversidade e Inclusão   Diversidade não é uma visão de futuro ou desejo de algo que queremos um dia, é um valor inegociável de quem somos hoje. Temos o objetivo de aumentar a representatividade de pessoas negras na tecnologia, por...

Sobre a Vaga:   Esse banco de talentos é para oportunidades exclusivas para pessoas com deficiência. Internamente o nosso time irá revisar a sua aplicação e direcionar para a área que fizer mais sentido. Queremos te conhecer melhor e explorar possíveis oportunidades, portanto não deixe de aplicar para essa e qualquer outra oportunidade que faça sentido com a sua experiência na nossa...

En DiDi Fintech, tenemos la misión de brindar empoderamiento financiero a más personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únase a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejores finanzas.