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You will lead the team responsible for the experience consistency of DiDi Premier, our flagship high-end product designed to redefine urban mobility through a better and reliable experience. Our mission is to curate a seamless ecosystem where every touchpoint—for both passengers and drivers—reflects a premium standard.
We are looking for an experienced operator and people leader to own the experience control system for DiDi Premier. You will define and evolve the standards that govern what Premier means in practice, run the audit programs that make compliance signals trustworthy, and own the enforcement architecture that keeps Premier's experience floor non-negotiable.
This is a player-coach role. You will lead and develop a team...
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Team Overview
We are looking for a customer-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
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Team Overview
We are looking for a customer-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
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This position is part of our CX Service Strategy team, where you will join a diverse, multinational group responsible for:
a) enhancing automated solutions through intelligent channel strategies and continuous improvement;
b) ensuring the best possible experience for users in our help center, thinking in the short term and long term vision;
c) design optimal and efficient process
In this role, you will focus primarily on our Food business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, support product discovery, and...
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We are seeking a highly experienced and leadership driven KYC Manager to oversee a large, dynamic organization of analysts specialized in the Know Your Customer (KYC) screening process. In this critical role, you will ensure the highest standards of compliance across our Credit Card, Cash Loan, and Savings Account portfolios—all while championing a seamless and positive onboarding experience for our users.
Reporting directly to the local Head of Risk Operations, you will act as a strategic bridge, maintaining direct and constant collaboration with our Risk Policy Management teams based in China. The ideal candidate is an outstanding people leader who goes beyond operational metrics, taking deep pride in mentoring,...
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Being part of the ANZ team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
The Vehicle Solutions and B2B team is key in ensuring DiDi’s continued expansion through ANZ by focusing on bringing additional supply and demand into the platform through the development of partnerships, strategies around acquisition, conversion and retention. This role sits at the intersection of commercial strategy and data analytics — you will use rigorous analysis to identify growth levers, evaluate partnership economics, and provide the insights that guide commercial decisions across the fleet business.
Whether building financial models for...
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We are looking for a Quality Assurance Senior Analyst responsible for building and maintaining relationships with other areas within the company to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch, leveraging cutting-edge technology, and working with a diverse, top-talent team, this might be the ideal job for you!
As a Quality Specialist, you will lead quality projects which will directly affect our customer experience as well as the...
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- Build and manage a 150 person fraud operations team; define KPIs, SLAs, and performance frameworks
- Develop and optimize transaction fraud detection rules and strategies; dynamically adjust risk parameters
- Lead end-to-end investigation of complex fraud cases (ATO, application fraud, friendly fraud, etc.)
- Own the chargeback dispute process; develop rebuttal strategies and manage Mastercard/Visa relationships
- Conduct operational-level AML transaction screening; support the Compliance Officer on regulatory reporting
- Deliver regular management reporting on fraud losses, team KPIs, and risk exposure.
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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We are looking for a HRBP Intern to join our global IBG structure, collaborating with different business areas to support people-related topics and drive HR initiatives.
In this role, you will act as a point of contact for your assigned areas, serving as a local, on-the-ground HR presence while also operating within a global scope. You will ensure close alignment with stakeholders, helping connect day-to-day HR needs with global practices and processes.
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Do you love the pulse of São Paulo’s food scene? We are looking for a dynamic leader to join our Commercial Team! Your mission is to drive our growth by bringing our solutions to the heart of the city—the diverse and vibrant restaurants that define São Paulo’s neighborhoods.
In this role, you are more than a manager; you are a market builder. You will lead a team that serves as the face of our brand, spending time on the ground, engaging with business owners, and showing them how our technology can truly transform their daily operations. We move fast, use data to stay ahead, and believe in the power of real relationships. If you have high...
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As the Inside Sales Team Manager, you will take full ownership of the inside sales business in Brazil, leading the strategic execution, operational management, performance oversight, and team leadership of our food service SaaS inside sales operation.
Leveraging both company-supported resources and proactively generated leads, you will drive large-scale business growth through the development of a standardized inside sales framework and refined operational processes. In this role, you will play a critical part in supporting the company’s overall sales objectives by ensuring strong execution, operational efficiency, and sustainable team performance.
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Play a leading role in driving revenue growth and profitability by interpreting market trends and competitor pricing strategies. This role involves owning the development and implementation of pricing models, strategies, and recommendations that align with the company's goals and market positioning. Lead collaboration with cross-functional teams, including marketing, finance, categories, and product, to ensure pricing decisions are strategically sound and commercially impactful.
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This Customer Success Senior Manager will play a central role in steering our long-tail restaurant portfolios, leading regional teams and BPOs, and designing the commercial routines and processes that keep the operation disciplined, scalable, and predictable.
Deep familiarity with the food service and delivery-aggregator ecosystem is essential to succeed in this role.
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¿Eres un apasionado del cierre de acuerdos con una motivación imparable por conquistar nuevos mercados? En DiDi Food buscamos un Business Developer Hunter que lidere nuestro crecimiento identificando, convenciendo y sumando a los mejores restaurantes de la ciudad.
La función principal de un BD Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
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Play a leading role in driving revenue growth and profitability by interpreting market trends and competitor pricing strategies. This role involves owning the development and implementation of pricing models, strategies, and recommendations that align with the company's goals and market positioning. Lead collaboration with cross-functional teams, including marketing, finance, categories, and product, to ensure pricing decisions are strategically sound and commercially impactful.
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Como Estagiário de Marketing - Compras na DiDi, você apoiará no lançamento do novo serviço da 99 em cidades pelo Brasil, além de campanhas e ações em parceria com stakeholders importantes. Além disso, ajudará na consolidação de resultados e aprendizados e dará suporte a atividades de gestão da área, como aprovações de artes e controle de pagamentos de fornecedores. Tudo isso em um ambiente dinâmico, colaborativo e de interface direto com diversas outras áreas da companhia.
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Bridging the gap between backend infrastructure and front-line business needs, this role synthesizes technical requirements with merchant insights. Our goal is to transform complex platform architecture into intuitive tools that empower partners to scale.
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Estamos buscando um Analista Sênior de Operações de Backoffice altamente analítico e focado em processos para se juntar à nossa equipe de Qualidade de Restaurantes. Neste papel fundamental, você será essencial na definição, estabelecimento e supervisão de tarefas cruciais para o sucesso do nosso marketplace. Seu foco principal será supervisionar nossa equipe responsável pelas tarefas de backoffice, garantindo que o desempenho esteja alinhado aos nossos padrões rigorosos e impulsionando a melhoria contínua por meio de insights baseados em dados. Se você é apaixonado por estabelecer altos níveis de excelência operacional, otimizar equipes e utilizar dados para...
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DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading company in smart transportation, food delivery, and app-based payment services. Every day, we make life easier and better for millions of people.
By joining DiDi, you will become part of an open, inclusive, and diverse community of more than 12,000 employees worldwide. From day one, you will find a collaborative global culture where your responsibilities have a direct impact on the company's strategy and growth.
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The role will be responsible for providing legal support to the DiDi Shop and New Verticals teams in Mexico. This position aims to provide legal solutions on a variety of topics, with a special focus on contracts and general corporate matters. The position would be based in Mexico City and will report to the DiDi Legal Director for Mobility and Delivery (Mexico).
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We are seeking a proactive and highly organized Bilingual Executive Assistant to provide comprehensive administrative and operational support to our Food business department head based in Mexico City. The ideal candidate will be fluent in both Spanish and Chinese (Mandarin), with exceptional communication skills and the ability to navigate a fast-paced, cross-cultural business environment. This role is critical in ensuring efficient coordination across teams, streamlining workflows, and contributing to the success of our expanding operations in Latin America.
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The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk investigation operation to investigate the fraud cases and dealing with the risk account and response for key loss metrics while maintaining a positive user experience.
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As a User Growth Sr. Analyst, you will play a key role in driving user growth through data-driven initiatives and cross-functional collaboration. You will work closely with Marketing, Product, Commercial and Operations teams to design, execute and optimize growth strategies across channel, promotions, campaigns and in-app communications.
This role sits at the intersection of analytics and execution. You will translate insights into action, leverage in-app touchpoints such as banners, push notifications and CRM campaigns, and continuously iterate based on performance to maximize impact on user acquisition, engagement and retention strategies.
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We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Credit Card industry.
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In this role, you’ll be at the forefront of designing and executing high-impact advertising strategies, working cross-functionally (Product, Marketing, Operations) and partnering with top-tier clients.
We’re looking for a strategic, data-driven, and resourceful trailblazer who thrives on challenges and is eager to elevate our Ads platform to the next level.
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As our Senior Communications Manager, you’ll lead the charge in raising awareness and telling DiDi’s story across Australia and New Zealand. From bold, consumer-led PR campaigns to strategic storytelling that shapes how we show up in market, you’ll bring creativity and clarity to everything we do.
Reporting to the Head of External Affairs, you’ll play a key role in driving our communications strategy, helping to build brand favourability, manage reputation, and keep DiDi front of mind in a competitive rideshare landscape. You’ll also support the day-to-day running of our PR function, working closely with internal teams and external partners to deliver standout results.
This is a role for someone who thrives on...
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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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As a CX Operations Sr. Analyst at DiDi, you will drive improvements in rider and driver experience by turning large-scale operations data into prioritized, measurable initiatives that reduce friction, lower incident rates, and increase retention; your work will directly influence product and regional operations policies and deliver measurable KPI uplifts (e.g., CSAT, Customer Effort Score, Competitive Intelligence Index). You will join the Customer Experience Operations team, whose mission is to ensure safe, reliable, and delightful mobility experiences across markets by aligning front-line feedback, cross-functional programs, and automated tooling to scalable operational processes.
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O Analista de Inside Sales será responsável por engajar clientes em potencial através de canais de outbound, qualificar leads e contribuir diretamente para o crescimento da nossa base de clientes.
Este cargo desempenhará um papel vital no funil de vendas, iniciando conversas relevantes, compreendendo as necessidades dos clientes e encaminhando leads qualificados para a equipe de vendas ou de contas.
Estamos à procura de pessoas resilientes, determinadas e curiosas para atuarem em um ambiente dinâmico e que sejam motivadas por resultados.
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Na 99Food, acreditamos que o sucesso dos nossos parceiros é o nosso sucesso. Buscamos profissionais para atuar na área de Sucesso do Cliente, acompanhando restaurantes desde o onboarding até o crescimento e manutenção da performance.
Aqui, liderança não é sobre cargo, mas sobre influência e entrega.
Valorizamos pessoas que assumem responsabilidade, colaboram com o time, e buscam constantemente formas mais inteligentes e escaláveis de trabalhar.
Queremos analistas que se sintam donos dos resultados, pensem com mentalidade direcionada por dados e ajudem a construir uma operação cada vez mais eficiente e inovadora.
Se você gosta de aprender, de resolver...
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The Fintech Technical Support Team is a team to support fintech technology operation in Brazil. Technical Support Engineer is responsible for monitoring system performance, and collaborating closely with peer teams as well as external vendors to solve the issues successfully.
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We are seeking a Senior Tax Advisory Manager to oversee the company’s tax function for Mexico, based in our Mexico City office. This role will report to the Head of Tax of Mexico and LATAM and will play a key role in strengthening the in-house tax capability while supporting the company’s growth in our fintech, food and mobility fronts.
The primary objective of this role is to ensure accurate and timely tax advisory adherence to Mexican tax laws and regulations, and successful execution of tax projects, while reducing reliance on external advisors by building strong internal tax ownership.
Who we are looking for
You are a curious self-starter who collaborates effectively with cross-functional partners across...
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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We are looking for a highly capable and experienced Senior Analyst to specialize in our Operations function. This is a critical role for an experienced team member who will act as a specialist in a core functional module.
You will be expected to independently execute complex operational tasks, manage dedicated workstreams, and play a key role in large-scale projects. Success in this role requires not only efficiency in execution but also a strategic mindset to constantly analyze, diagnose, and suggest methods of optimization to existing processes and playbooks. You will solve complex problems with limited guidance, driving efficient execution and measurable results across the organization.
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You'll join an energetic and diverse HRBP team based across Brazil,Mexico ,Colombia and Argentina. In this team we support multiple global functions of 450-500 HCs, spanning across 12+ countries on full cycle HRBP body of work. Given the promising growth stage and the complex nature of business function setup, our HRBP work is dynamic and challenging with loads of opporunities to unleash your creativity and HR practice excellence.
We partner with business stakeholders of all levels and as a team deliver a variety of work and thought-partnership, planning, and end-to-end executions on Organization, Talent, and Engagement pillars. Each business function is unique in its own...
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We are looking for a Business Development Lead based in Guadalajara that will manage a team of commercial leaders and develop strong relationships with key clients in the food and beverage industry. This will a key position as leader of leaders, engaging with Ops team to create commercial strategies and achieve exceptional growth. This person will be the leader of Guadalajara, inspiring the team to achieve outstanding results.
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As a Sr Talent Acquisition Analyst, you will support our recruiting team in finding and attracting great talent to build strong teams across the organization. You’ll help with sourcing, screening, and coordinating candidates, while ensuring a positive experience throughout the process.
This is a great opportunity to grow your career in recruitment and learn about talent acquisition in a fast-paced environment.
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We are seeking a strategic and business-oriented Legal Manager to serve as a key legal partner to our Financial Services team in Mexico. This role will be responsible for advising on complex regulatory and transactional matters, supporting DiDi’s financial services growth, and ensuring compliance with applicable legal frameworks. You will collaborate closely with cross-functional teams, local leadership, and external counsel to structure and execute high-impact financial services initiatives. You will be based in Mexico City and will report to the Financial Services Legal Director.
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This role will serve as a Regulatory Compliance Senior Manager responsible for establishing internal strategies, policies, procedures, and programs to prevent regulatory breaches and to develop a compliance framework that helps maintain risk levels within the company's risk appetite. This position will serve as the lead for the DiDi financial services framework and its implementation across all relevant teams, and will be responsible for establishing internal strategies to deliver a comprehensive compliance risk assessment framework.
The role is a key...
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Estamos em busca de profissionais comerciais de alto nível para integrar nossos times de Business Development, Vendas, Planejamento Comercial e Key Account Management! Se você conhece alguém com perfil hunter, farmer, forte habilidade de negociação e paixão por construir parcerias estratégicas, indique agora!
Estamos formando um pipeline para múltiplos níveis, de S2 a S8, então...
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The Quality Management team is dedicated to ensuring service stability and continuous improvement in our international food delivery business. Our mission is to identify, analyze, and resolve online issues efficiently, driving cross-functional collaboration to enhance service quality. In this role, you will work closely with R&D, product, and operations teams to implement proactive monitoring, root cause analysis, and quality enhancement strategies. You will play a key role in incident management, data-driven quality improvement, and knowledge sharing, ensuring seamless operational performance in a high-paced, dynamic environment.
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You will join the International Food Delivery team, working at the intersection of growth, marketing, and strategy. The team focuses on designing scalable marketing strategies that drive user acquisition, engagement, and GMV growth across multiple international markets.
In this role, you will help shape and execute integrated marketing strategies by coordinating resources across on-platform channels and external marketing ecosystems. You will work closely with cross-functional teams including Growth, Product, Marketing, Data, and Regional Operations,...
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En DiDi, estamos construyendo un banco de talento proactivo para profesionales con discapacidad que deseen unirse a nuestro equipo en futuras aperturas. El objetivo de esta publicación es conocer tu perfil, competencias y potencial para integrarte a nuestra cultura organizacional.
Estamos abiertos a diversos perfiles en la ciudad de Bogotá (administrativos, técnicos, profesionales o...
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The Franchise Sales Ops role is the strategic backbone of our franchise and third-party ecosystem. In this role, you will be the primary architect of the operational framework that governs our partner network. Your objective is to ensure that the "rules of the game" are executed with precision, transparency, and scalability.
You will sit at the intersection of data, product, strategy, and field execution, transforming high-level business goals into functional Standard Operating Procedures (SOPs). This is a role for a high-impact individual who can master complex issues, manage senior stakeholders, and ensure that our partner ecosystem remains healthy, competitive, and...
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If you see technology as a way to smooth your path in life, our team does too: Your Path, Our Journey.
We believe in technology that connects talented people who embrace diversity to create and share paths we don't even know about (yet!). We work to generate value not only for our users but, above all, for the communities we serve and for society as a whole, making every day better for everyone with mobility and delivery services (99) or...
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We are looking for a data-driven Finance Business Partner to act as the financial navigator for our Marketing department. This is not a back-office accounting role; it is a strategic partnership position. You will embed yourself within the marketing teams to understand their workflows, monitor expenditure with granular detail, and ensure every dollar spent aligns with our strategic goals.
The ideal candidate is analytical, detail-oriented, and unafraid to ask the hard questions. You will be expected to build strong relationships with marketers while maintaining the independence to challenge campaign proposals,...
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The Driver Growth team at DiDi is responsible for driving the end-to-end onboarding and lifecycle management of drivers across Latin America. The scope spans multiple acquisition channels, conversion funnel, product, CRM strategies, and lifecycle engagement programs—across product lines and regional markets. The team operates at the intersection of data, product, and operations, with a strong emphasis on analytical rigor and user-centric thinking.
Joining this team offers a unique opportunity to contribute to one of the fastest-growing technology companies in the region. You’ll lead a high-performing, close-knit group focused on launching, scaling, and optimizing initiatives that drectly impact the supply side of our platform. Candidates should be...