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As a CX Operations Sr. Analyst at DiDi, you will drive improvements in rider and driver experience by turning large-scale operations data into prioritized, measurable initiatives that reduce friction, lower incident rates, and increase retention; your work will directly influence product and regional operations policies and deliver measurable KPI uplifts (e.g., CSAT, Customer Effort Score, Competitive Intelligence Index). You will join the Customer Experience Operations team, whose mission is to ensure safe, reliable, and delightful mobility experiences across markets by aligning front-line feedback, cross-functional programs, and automated tooling to scalable operational processes.
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From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
Being part of the Operations Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility rider platform while adding value to the marketplace in Egypt via executing new initiatives.
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The Central Operations team is responsible for designing, aligning and ensuring the execution of the strategy for DiDi's Mobility business in Spanish-Speaking LatAm, and allocating resources for the most strategic projects in the region.
Working in this team will allow you to have direct exposure with leaders across all functions in the organization, from Operations to Customer Experience and Safety, while having a direct impact on millions of Passengers and Drivers across nine countries, as you shape our investment strategy for core projects.
You will have direct relationship with multiple teams and leaders, helping them design the path to execute their strategies, define their goals, and ultimately allocate resources between projects and...
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Você fará parte do recém-criado time de Qualidade Comercial, como colaborador individual, dentro da nossa estrutura de Enablement Comercial na 99Food, uma operação comprometida em escalar vendas de campo de alta performance com as habilidades, consistência e impacto adequados. Sua missão é atuar como o “guardião da qualidade”, monitorando tudo o que pode dar errado na operação de vendas — desde a execução de habilidades até o uso de sistemas e a aderência a processos — garantindo diagnóstico e correção rápidos. Este papel combina observação em campo, auditoria orientada por dados e feedback estratégico,...
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We are looking for a Data oriented person with strong data analytics skills to support one of the TOP start-ups in the Food Delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day operations. This role, will allow you to interact and collaborate with cross-functional teams. By being part of the team you will manage city portfolios...
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We are looking for a regional operations coordinator to join us on the Delivery/Food team in the core of our operations. Our mission is to build the best experience for our users and to drive strategic and fast growth. In this role, you will lead couriers offline acquisition and engagement efforts. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve you leadership skills by managing a team of field leaders and promoter, that will contribute to your professional development.
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We're looking for a very capable leader to join a high performing team.
The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running investment models and assessing our ROI, while defining key policies to boost the business of our partners.
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We're looking for a very capable leader to join a high performing team.
The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running valuation models and assessing our return of investment, while defining key policies to boost the business of our partners.
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Our EV & Sustainable Solutions team is part of Driver Lab, 99’s innovation hub dedicated to our partner drivers. Our mission is to forge strategic partnerships and develop and implement cutting-edge products and solutions that drive efficiency and profitability for 99.
In this role, your primary focus will be developing business cases for new driver-centric programs.
The ideal candidate is highly data-driven, possesses strong analytical and critical...
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We are the Courier Structure Team, dedicated to building a rational courier ecosystem that ensures sufficient delivery capacity for the platform while providing differentiated Product-Market Fit for couriers.
This role serves as both the architect and driver of the courier structure, designing and implementing diversified courier models tailored to different business phases and courier needs, thereby maximizing user experience and courier retention
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You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo
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You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo
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If you are passionate about business, data, and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaking LatAm (SSL) as an Experience Manager for Argentina. We develop data analysis, business insights and product initiatives to improve the user’s experience while using DiDi’s ride hailing services. Be prepared for a hectic, fast-paced, and challenging environment.
The Safety & Quality team partners closely with local and regional stakeholders to improve how safety is experienced and perceived on the DiDi platform.
As a Safety Experience Manager in Argentina, you will own Safety Experience and Perception initiatives, working closely with local Operations, Legal, External Affairs, Product, and...
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The Senior Tax Manager – Argentina will provide end-to-end tax support for DiDi, ensuring compliance with complex and rapidly changing regulations (including those applicable to ride-hailing and digital platforms), and enable new city launches through proactive tax structuring. This role is critical to ensuring business continuity, regulatory compliance, and scalable growth in a highly regulated environment.
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Given the continuous development and strategic implementation needs of the IBG Auto & Fleet Ecosystem, the AEP team proposes to add an Operations Senior Analyst position to enhance cross-market execution efficiency and optimize strategic implementation capability.
- International Strategy: The Auto Ecosystem initiative began in Mexico and Brazil and will gradually cover key IBG regional markets, including Colombia and Argentina, aiming to build a supply-side foundational capacity for international ride-hailing. This requires establishing a team with cross-national collaboration capability to ensure strategic consistency and efficiency
- Execution Fluency: Currently, the...
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As a pricing/revenue management analyst you will have to monitor, structure, and execute everything related to pricing, from monitoring of the marketplace to improving user experience while managing to reach business and financial goals. This position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution.
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We are looking for a Business Development Lead that will manage a team of commercial leaders and develop strong relationships with key clients in the food and beverage industry. This will a key position as leader of leaders, engaging with Ops team to create commercial strategies and achieve exceptional growth.
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Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
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Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
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Queremos conhecer você melhor e explorar possíveis oportunidades! Por isso, não deixe de se inscrever tanto neste banco quanto em outras vagas que tenham conexão com a sua experiência, diretamente em nossa página de carreiras.
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We are looking for a highly skilled and experienced Strategy & Operations Manager to join Didi Food SSL User Operations team. In this role, you will be responsable to manage and set the strategic direction of the User Growth team in Mexico, analyzing data, optimizing processes, and leading strategic initiatives to acquire new users and improve their experience.
The User Growth Team balances strategy and execution to reimagine how promotions work in food delivery. On the strategy side, we rethink promotional approaches, build scalable systems and collaborate cross-functionally to improve product and user experiences-always grounded in data. On the execution side, we bring strategy...
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We are looking for a dynamic and strategic Business Partner to be the right hand of our Monterrey leadership team, ensuring DiDi Food has the right strategy and responsible for the execution of it. This role requires strong cross-functional collaboration with commercial, operations, and product teams, as well as direct interaction with partner restaurants to make sure our strategy is impactful.
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A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99.
Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.
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A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99.
Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.
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A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99.
Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.
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We're always on the lookout for extraordinary HR talent, don't see a specific role open at this moment? Apply to this job so we have your resume at hand as soon as we have more opportunities!
Our HR team helps make DiDi a great place to work. We attract impactful minds to join us, empowering and growing our people to perform at their best, continuously challenging themselves to achieve their career ambitions. We champion the company culture, listening to the needs of our teams and internal business partners to enable a diverse, inclusive and rewarding environment where our teams can thrive.
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We're always on the lookout for extraordinary HR talent, don't see a specific role open at this moment? Apply to this job so we have your resume at hand as soon as we have more opportunities!
Our HR team helps make DiDi a great place to work. We attract impactful minds to join us, empowering and growing our people to perform at their best, continuously challenging themselves to achieve their career ambitions. We champion the company culture, listening to the needs of our teams and internal business partners to enable a diverse, inclusive and rewarding environment where our teams can thrive.
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Diversidade e Inclusão
Diversidade não é uma visão de futuro ou desejo de algo que queremos um dia, é um valor inegociável de quem somos hoje. Temos o objetivo de aumentar a representatividade de pessoas negras na tecnologia, por...
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Diversidade e Inclusão
Diversidade não é uma visão de futuro ou desejo de algo que queremos um dia, é um valor inegociável de quem somos hoje. Temos o objetivo de aumentar a representatividade de pessoas negras na tecnologia, por...