We are seeking a talented and experienced Sr. Social Media Manager to join our team at DiDi Studios SSL. The ideal candidate will be passionate about social media, highly strategic, with a strong creative sensitivity and a deep understanding of various social media platforms, metrics and dynamics. They will be responsible for developing and implementing our social media strategy to increase brand awareness across the region, engage with our audience, and help us build ouy key Brand attributes.
This is a Management role, in which our new Sr. Social Media Manager will be in charge of administrative and strategic projects, building the basis for DiDi to become a relevant Brand in the SoMe arena. This is not a Creative role, in the sense that this talent will not be in charge...
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Na DiDi/99, estamos construindo soluções que movem milhões de pessoas todos os dias. Somos uma empresa global de tecnologia, com atuação em áreas como mobilidade, serviços financeiros, operações, produto, tecnologia, atendimento ao cliente, entre...
At the Restaurant Experience Strategy team, we work every day to make DiDi Food the preferred delivery platform for restaurants. We oversee the entire restaurant lifecycle, identifying gaps and opportunities to help our partners thrive in an increasingly competitive market.
We're launching something big in Brazil: a new food delivery business. This is one of our top priorities as a company – leveraging our robust ecosystem of 50m+ users across rides and Fintech products, with a network of 1.5m drivers, to compete in Brazil's dynamic food delivery market.
Our team needs someone to connect everyone together and tell our story. You'll work with business leaders, field teams, tech developers, and executives across Brazil and globally. This role reports to the director of internal and central comms and works closely with HR and PR teams.
We are looking for a Commercial Operation Manager to lead the offline acquisition efforts, focusing on driving the onboarding of new drivers to the platform. This position will require an experienced professional to manage promoters, optimize performance, and collaborate closely with the Sales & Partnerships (S&P) team to meet city-level goals. The Commercial Operation Manager will also be responsible for setting strategic guidelines, defining performance metrics, and ensuring effective operations at scale.
Being part of the Marketplace Team is developing one of the main cornerstones of the business: supply and demand. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support both Driver and Passenger experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a user, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent execution. The role will demonstrate proactivity and be ready to grow in multi-skill projects and initiatives.
From day one, you'll be part of a collaborative, global culture where your work directly influences DiDi’s strategy and growth.
As a key member of the Passenger Operations Team, you’ll have the unique opportunity to enhance the passenger experience across all Spanish-speaking Latin American (SSL) countries. In this role, you will lead the design and implementation of our communications strategy and drive passenger segmentation efforts to unlock growth opportunities.
Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
The Manager of Community Operations is responsible for leading and managing a dynamic team focused on fostering an engaged and vibrant customer community. This role is integral to driving customer satisfaction, loyalty, and advocacy by ensuring that community platforms are effectively utilized, moderated, and aligned with the broader CX strategy. The ideal candidate will have a deep understanding of community management, strong leadership skills, and the ability to analyze and act on community insights to improve overall customer experience.
Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
CX IBG (our international customer experience area ;]) is key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people whose mission is to deliver a WOW service to our clients all over the world.
The CX Ops Senior Analyst will work together with multiple Fintech Credit and CX Stakeholders to help define the Fintech and CX strategy, contributing with innovative and structured projects of Fitech Credit products.
We seek for a proactive individual with strong analytical and communication skills who can deeply analyze data, formulate and test hypotheses, generate key insights, design and implement initiatives, and collaborate with stakeholders to develop impactful strategies.
As a Digital Design Intern , you will play a vital role in assisting with various design tasks and execution of our brand design campaigns. Working closely with the Design lead, you will contribute to the growth and awareness of our ride-hailing app by implementing effective design campaigns across various marketing channels. Collaborating with cross-functional teams to ensure designs meet the project’s needs. Moreover, you will have the exciting opportunity to gain valuable exposure by working in a multinational, rapidly growing app.
In this role, you’ll be at the forefront of designing and executing high-impact advertising strategies, working cross-functionally (Product, Marketing, Operations) and partnering with top-tier clients.
We’re looking for a strategic, data-driven, and resourceful trailblazer who thrives on challenges and is eager to elevate our Ads platform to the next level.
We seek a Senior Social Media Analyst to join our team and help boost DiDi's presence in Spanish-speaking LATAM.
You will be key in guiding and executing our social-first strategy, coordinating impactful campaigns, and enhancing our engagement across social platforms.
The role requires a deep understanding of social media, excellent communication, and project management skills. Your expertise in social media, including editorial thinking, influencer marketing, and Marketing and data-driven insights, will be crucial to elevating our brand's voice and growing our online community.
This role is based in Mexico.
The team leads the design and continuous optimization of support processes by identifying opportunity areas, monitoring performance, and implementing effective solutions to enhance efficiency and customer service quality.
- Track and analyze support processes and performance metrics to ensure process efectivness.
- Identify failures, or incorrect solutions within processes.
- Document and map process flows to visualize current workflows.
- Design and propose improvements to streamline operations.
- Build and evaluate different solution scenarios to address process gaps.
Define systematic parameters for system configuration to ensure the most effective...
As a member of the Talent Acquisition team, you'll have the opportunity to work in a cross-regional team with international exposure. We spot, engage and hire the top talents to join DiDi. We drive new growth opportunities for our teams by running talent programs, where our employees can expand their horizons globally.
Are you a Category Manager? Are you a BP? Here we do it all... If you are creative, energetic, hands on and strong minded team player, come join our amazing Procurement team in Brazil!
Here you will elaborate and execute strategic and operational Procurement activities across the Global Procurement Organization. Ensure alignment to business necessities and stakeholders, so as to the Procurement guidelines and goals. Position will report to the Regional Director of Procurement with a close connection to our global organization.
Being part of the Marketplace team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
At 99 (DiDi), we’re shaping the future of urban mobility, food delivery, and financial services. Our Operations team plays a key role in ensuring the efficiency, scalability, and growth of our platforms. We’re looking for driven and analytical students to join us as Operations Interns and contribute to projects that directly impact millions of users in Brazil.
As an intern, you’ll have the opportunity to join one of our different Operations teams — whether focused on ride-hailing, food delivery, or fintech — and gain hands-on experience in a dynamic, data-driven environment.
En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a más personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando posición de Post Loan Supervisor en el equipo de cobranza.
Ready to launch your product career in one of the most dynamic areas of fintech? As a Product Intern for the Cash Loan team, you’ll dive into the fast-paced world of digital lending, contributing to user experience improvements, building internal documentation, and helping ship impactful features. You’ll collaborate closely with Product Managers and work with Marketing, Customer Experience, Legal, and Localization teams to bring real solutions to life. We’re seeking a curious, organized, and proactive individual who thrives in ambiguity, asks great questions, and loves solving problems. If you're someone who enjoys turning insights into action and wants to understand...
Being part of the Sales Operations team for DiDi Food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the launch, development and growth of the DiDi Food business in LATAM. Be prepared for a hectic, fast-paced, and challenging environment. You´ll never have a dull moment!
We are seeking a highly skilled and experienced Strategic Planner Sr. Manager to join DiDi SSL Marketing team! In this role, you will be responsible for developing and implementing comprehensive brand strategies to enhance Our Brand's and Business Units' goals and presence across Spanish Speaking LATAM. The ideal candidate will have a deep understanding of consumer behavior, market trends, and competitive...
A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99.
Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.
A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99.
Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.
A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99.
Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.
La función principal de un City Key Account Farmer es desarrollar y mantener una cartera de cuentas clave para que tengan un rendimiento sobresaliente dentro de la plataforma.
Un City Key Account Farmer debe buscar una colaboración beneficiosa para todas las partes implicadas con el fin de lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
El City Key Account Farmer debe lograr un buen conocimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando una visión estratégica para mejorar su rendimiento y a través de un excelente servicio al cliente, lograr el mantenimiento de relaciones comerciales exitosas...
As part of the broader Central Ops organization, as a pricing analyst you will have to monitor, structure and execute everything related to pricing, from monitoring of the marketplace, to improving user experience while managing to reach business and financial goals. This position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.
Estamos em busca de uma pessoa estagiária proativa para apoiar o time de Marketing da vertical de Delivery. Esta é uma excelente oportunidade para ganhar experiência prática em planejamento de campanhas, trade marketing e acompanhamento de performance em um ambiente dinâmico e acelerado.
Essa pessoa estagiária fará parte do time de marketing voltado ao novo negócio da 99 em delivery, responsável por estabelecer a marca nesse novo mercado, gerando resultados para o negócio.
DiDi Fintech's mission and vision is to become a leading digital bank. By leveraging DiDi’s extensive technological expertise and addressing the pain points of the Mexican market, we aim to provide competitive financial services and products. Through the DiDi ecosystem, we will drive user growth and market penetration. The business team is responsible for strategy formulation, business expansion, and serving as a bridge between the local market and headquarters to ensure seamless project and product execution.
The primary function of the Sr BD Farmer is to develop and maintain a portfolio of key accounts to excel within the DiDi Food platform. An Account Manager should seek a win-win collaboration for all involved parties to achieve profitable growth for DiDi and our business partners. The Account Manager must gain a good understanding of the business, becoming an advisor to our business partners, contributing strategically to improving their performance. Through excellent customer service, they aim to maintain successful long-term business relationships.
Legal and Compliance Department is a key function in supporting the growing business of Fintech. Our job responsibilities include legal advisory, risk identification, regulation monitoring and implementation, and communications between internal teams with Central Bank.
O 99 Creative Hub está em busca de um(a) estagiário(a) de Redes Sociais para compor nosso time criativo e estratégico.
Somos um time multidisciplinar e diverso, focado em impulsionar resultados de marca e negócios por meio de estratégias criativas. Atuamos lado a lado com diferentes áreas da empresa para fortalecer a presença da 99 nas redes sociais e construir uma comunicação relevante, culturalmente conectada e de classe mundial.
Se você é uma pessoa organizada, apaixonada por...
Being part of the Driver Growth Operations team will give you the unique opportunity to work in a tight-knit team that helps drive growth at one of the fastest growing companies ever. You will launch, build and run DiDi's business in Spanish Speaking LatAm.
We're a data-driven, impact-focused team at the heart of DiDi's operations. You'll leverage analytical insights and user-centric thinking to launch and scale innovative solutions that fuel our business growth, sustainability and expansion.
This role calls for a rare combination of analytical thinking, user-centricity, execution excellence & interpersonal ability. Ideal candidates should be passionate about using data to create insights, make business decisions, and optimize user experience...
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente...
The Advertising team works on traffic commercialization of the
As a Talent Acquisition Sourcer at DiDi, you will join a dynamic, cross-functional team focused on scaling our Middle Platform across LATAM. You'll own sourcing strategies and help build high-performing teams by connecting top talent with exciting opportunities.
You’ll thrive in our fast-paced, high-growth environment — ready to roll up your sleeves, think strategically, and deliver results under tight deadlines.
Junte-se ao nosso time de Business & Growth— um grupo colaborativo que impulsiona o crescimento, apoia os principais processos de vendas e pós-vendas, e gerencia insights de dados para melhoria contínua. Trabalhando em parceria com as equipes Comercial e Financeira, você ajudará a garantir operações eficientes desde a geração de leads até as entregas finais. Como nosso(a) estagiário(a), você oferecerá suporte administrativo e também contribuirá com análises para nos ajudar a tomar decisões baseadas em dados. Você fará parte de um time de alto impacto, orientado por dados, que valoriza habilidades...
Team Overview
As a DiDi Safety Operations Specialist, your main responsibility will be managing escalations, intense situations and potentially time-sensitive cases. In addition to this, you will be actively working with the Incident Response Team reviewing cases and performing case studies to ensure DiDi’s internal processes are continuously improving.
Junte-se ao time da 99 em eHR Operations!
Nesta função, você terá um papel fundamental na identificação de novas oportunidades de negócio na área de Recursos Humanos. Você será o ponto de contato para iniciativas do time global de eHR, incluindo as equipes na China, Brasil, México e outros países da América Latina. Nosso portfólio tem como objetivo expandir os serviços centrais de eHR, atender às necessidades...
A Equipe de Consumer Insights & Analytics da 99 está buscando um estagiário. Esse time é formado por profissionais altamente qualificados, dedicados a resolver desafios complexos de negócios usando dados de pesquisa e de terceiros.
- Ouvir nossos usuários e entender suas dores e percepções.
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Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi’s delivery business in Mexico.
The successful candidate must be able to conduct data driven analysis, gather and consolidate relevant data using various sources and...
Innovation is at the heart of everything we do. Our Innovation Area is dedicated to exploring new and creative business models, and forward-thinking solutions to solve complex challenges and drive sustainable growth. This dynamic team works closely with every department to identify new opportunities, enhance customer experiences, and stay ahead of industry trends. By fostering a culture of experimentation and collaboration, we empower our people to think big, test bold ideas, and transform them into impactful realities. Joining our DriverLab Innovation Area means being part of a visionary group shaping the future of our company and industry.
The learning and Development (L&D) plays a critical role in fostering employee growth, improving performance, and supporting organizational goals. It involves identifying skill gaps, designing and delivering training programs, and creating opportunities for continuous learning. L&D empowers employees to reach their full potential while helping the organization stay agile, competitive, and future-ready.
The learning and Development (L&D) plays a critical role in fostering employee growth, improving performance, and supporting organizational goals. It involves identifying skill gaps, designing and delivering training programs, and creating opportunities for continuous learning. L&D empowers employees to reach their full potential while helping the organization stay agile, competitive, and future-ready.
From day one, you'll be part of a collaborative, global culture where your work directly influences DiDi’s strategy and growth.
As a key member of the Passenger Operations Team, you’ll have the unique opportunity to enhance the Passenger Experience across all Spanish-Speaking Latin American (SSL) countries. In this role, you will lead the Affordability perception vertical for our users, and coordinate strategies to improve Safety Perception.
We are looking for a senior analyst to lead projects that impact passenger perception in the operations area. This position will be essential to create and manage projects and initiatives that bring positive impacts to passenger perception, improving the experience and loyalty of platform users.
The professional will be responsible for extracting, organizing and analyzing data from different sources, transforming insights into recommendations and actionable projects. In addition, he/she will have the opportunity to constantly interact with teams such as Operations, Product, Marketing, CRM, etc., to drive strategic and operational changes that increase the perception of value for customers.
The Ads Sales Manager CPG Montetization will play a key role in supporting the DiDi Shop team to develop and execute effective strategies for achieving revenue goals. This position involves collaborating on client proposals, analyzing ad campaign performance, and maintaining communication with clients, media agencies, and resellers. The ideal candidate is highly analytical, organized, and client-focused, with a strong interest in digital advertising trends.
The Customer Experience (CX) Operations & Product Operations team is at the core of optimizing our customer service processes and ensuring a seamless experience for users. As a CX Ops & Product Ops Analyst, you will be responsible for improving and implementing operational processes, collaborating with cross-functional teams, and ensuring that technology and automation are effectively leveraged to enhance service quality.
This role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement. You will work closely with internal teams, including Product, Engineering, and Customer Support, to ensure smooth operations and an exceptional user...
We are looking for talented professionals to join our Operations / Strategy team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. We are building a pipeline for multiple levels, ranging from Analyst (D5) to Senior Manager (D8+) roles, so if you know someone who would be a great fit, refer them now!
As part of the Operations / Strategy team, the selected candidates will play a key role in