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The Central Operations team is responsible for designing, aligning and ensuring the execution of the strategy for DiDi's Mobility business in Spanish-Speaking LatAm, and allocating resources for the most strategic projects in the region.
Working in this team will allow you to have direct exposure with leaders across all functions in the organization, from Operations to Customer Experience and Safety, while having a direct impact on millions of Passengers and Drivers across nine countries, as you shape our investment strategy for core projects.
You will have direct relationship with multiple teams and leaders, helping them design the path to execute their strategies, define their goals, and ultimately allocate resources between projects and...
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Você fará parte do recém-criado time de Qualidade Comercial, como colaborador individual, dentro da nossa estrutura de Enablement Comercial na 99Food, uma operação comprometida em escalar vendas de campo de alta performance com as habilidades, consistência e impacto adequados. Sua missão é atuar como o “guardião da qualidade”, monitorando tudo o que pode dar errado na operação de vendas — desde a execução de habilidades até o uso de sistemas e a aderência a processos — garantindo diagnóstico e correção rápidos. Este papel combina observação em...
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Você fará parte do recém-criado time de Qualidade Comercial, como colaborador individual, dentro da nossa estrutura de Enablement Comercial na 99Food, uma operação comprometida em escalar vendas de campo de alta performance com as habilidades, consistência e impacto adequados. Sua missão é atuar como o “guardião da qualidade”, monitorando tudo o que pode dar errado na operação de vendas — desde a execução de habilidades até o uso de sistemas e a aderência a processos — garantindo diagnóstico e correção rápidos. Este papel combina observação em campo, auditoria orientada por dados e feedback estratégico,...
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Você fará parte do recém-criado time de Qualidade Comercial, como colaborador individual, dentro da nossa estrutura de Enablement Comercial na 99Food, uma operação comprometida em escalar vendas de campo de alta performance com as habilidades, consistência e impacto adequados. Sua missão é atuar como o “guardião da qualidade”, monitorando tudo o que pode dar errado na operação de vendas — desde a execução de habilidades até o uso de sistemas e a aderência a processos — garantindo diagnóstico e correção rápidos. Este papel combina observação em campo, auditoria orientada por dados e feedback estratégico,...
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Você fará parte do recém-criado time de Qualidade Comercial, como colaborador individual, dentro da nossa estrutura de Enablement Comercial na 99Food, uma operação comprometida em escalar vendas de campo de alta performance com as habilidades, consistência e impacto adequados. Sua missão é atuar como o “guardião da qualidade”, monitorando tudo o que pode dar errado na operação de vendas — desde a execução de habilidades até o uso de sistemas e a aderência a processos — garantindo diagnóstico e correção rápidos. Este papel combina observação em campo, auditoria orientada por dados e feedback estratégico,...
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We’re looking for a highly skilled and analytical CRM Data Sr. Analyst to join our team. This role will be critical in transforming CRM data into actionable insights, helping shape governance, improve customer communication strategies, and elevate CRM performance across business units. You’ll work closely with marketing, product, and operations teams to measure effectiveness, identify risks (e.g., saturation, over-messaging), and build a unified CRM view that supports smarter, data-driven decisions.
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We are looking for a Data oriented person with strong data analytics skills to support one of the TOP start-ups in the Food Delivery category across LATAM. In this position you will have the opportunity to create value by converting data into powerful insights to take key actions in the day-to-day operations. This role, will allow you to interact and collaborate with cross-functional teams. By being part of the team you will manage city portfolios...
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From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. As a member of the Logistics Business Unit sales team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product and operations. The Logistic's BU "99Entrega" helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday.
This data driven role calls for a rare...
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Estamos em busca de um(a) Coordenador(a) Regional de Operações para se juntar ao time de Delivery/Food, no coração das nossas operações. Nossa missão é construir a melhor experiência para nossos usuários e impulsionar um crescimento estratégico e acelerado.
Nesta função, você será responsável por liderar iniciativas de aquisição offline e engajamento de entregadores. Isso inclui a criação de hipóteses de negócio, a validação dessas hipóteses por meio de testes e o desenvolvimento de soluções para impulsionar nosso...
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As a Brand Marketing Senior Analyst for the Driver Marketing team in the SSL region (Spanish Speaking Latin America), you will be the guardian of our brand’s physical and digital presence. Your mission is to build deep, meaningful connections with our driver partners and elevate their perception of DiDi. You will move beyond the numbers to create memorable experiences—both online and offline—that foster loyalty and trust. This role is ideal for a creative, execution-oriented professional who knows how to bring a brand to life across multiple touchpoints in a fast-paced tech environment.
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Integrar a equipe de Operações da DiDi oferece a oportunidade única de impulsionar o crescimento em uma das empresas que mais se expandem na América Latina. Você participará da definição e execução das operações do negócio.
Esta função, orientada a dados (data-driven), exige uma combinação rara de pensamento analítico focado no consumidor e habilidade interpessoal. Você terá a oportunidade de trabalhar em uma equipe unida, onde causará um impacto claro nos negócios da DiDi.
Os candidatos ideais para nossa vaga de Operações devem ter forte...
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The Restaurant Marketing LATAM team drives growth by creating Marketing plans, tools, and processes to support Strategy and Commercial teams. You'll work to boost restaurant exposure and execute data-driven Marketing campaigns. This dynamic team is passionate, fun, and focused on results. If you love problem-solving and collaborating with top talent, this role is perfect for you!
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We are looking for and execution oriented person, with great data skills and budget management, to be part of one of the most amazing start-ups in the Food category across LATAM. As a Pricing Sr. Analyst, you will be responsible for leading pricing initiatives end-to-end, translating high-level budget and efficiency targets into concrete actions at country and city level. In this role, you will partner closely with Marketplace, Growth and Product teams to ensure pricing strategies are executed with strong financial discipline while sustaining a competitive and reliable courier experience during key periods. In addition, you will need to have strong sense of accountability and stakeholder management to align with our leadership on the different aspects that will be impacted by our...
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As a Talent Acquisition Sourcer at DiDi, you will join a dynamic, cross-functional team focused on scaling our business across LATAM. You'll own sourcing strategies and help build high-performing teams by connecting top talent with exciting opportunities.
You’ll thrive in our fast-paced, high-growth environment - ready to roll up your sleeves, think strategically, and deliver results under tight deadlines.
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We're looking for a very capable leader to join a high performing team.
The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running investment models and assessing our ROI, while defining key policies to boost the business of our partners.
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We're looking for a very capable leader to join a high performing team.
The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running valuation models and assessing our return of investment, while defining key policies to boost the business of our partners.
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Are you a high-level analyst and executor ready to be the strategic backbone of the Customer Success unit? We are seeking a high-performing, cross-functional executor who will work directly with the Customer Success Lead as a strategic right hand. In this role, you won't just analyze data; you will execute critical communication campaigns with restaurants and the sales team, manage strategic supplier relationships, and pioneer the use of AI—all while ensuring every decision is backed by rigorous analysis and reporting.
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The Risk Policy team is responsable for managing credit risk for the Cash Loan product at 99Pay fintech business. We use state-of-art analytical tools combined with multiple source data to build our risk policy framework. We are looking for an open minded and data driven person who can add up to the team, contributing with ideas, studies and risk monitoring the porftolio. Our main goal is to balance growth, financial return and user experience.
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Lead efficiency initiatives across DiDi Shop’s SSL region (Mexico, Colombia, and Costa Rica), integrating Finance and Operations to drive sustainable business growth. This role is responsible for improving customer experience, increasing completion rates, and building scalable, data-driven operational models that unlock long-term efficiency and profitability.
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As marketers at one of the most iconic brands in the technology space, we play a major role in building long-lasting relationships with our customers. Here, creativity and inspired storytelling combined with powerful business data-based marketing and meaningful content create a genuine human connection with our customers that is unique in the industry. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and on-demand do anything from connecting small restaurants to new customers to uncovering insights that inspire the future of ride hailing.
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As marketers at one of the most iconic brands in the technology space, we play a major role in building long-lasting relationships with our customers. Here, creativity and inspired storytelling combined with powerful business data-based marketing and meaningful content create a genuine human connection with our customers that is unique in the industry. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and on-demand do anything from connecting small restaurants to new customers to uncovering insights that inspire the future of ride hailing.
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You will be part of our strategy business partner team, leading key initiatives to drive growth in our region.
The strategy business partner team is in charge of creating tools and processes to guide the commercial team towards our yearly goal.
You will be working with a team of orangers and influencing key stakeholders to create a positive impact on our results.
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Our EV & Sustainable Solutions team is part of Driver Lab, 99’s innovation hub dedicated to our partner drivers. Our mission is to forge strategic partnerships and develop and implement cutting-edge products and solutions that drive efficiency and profitability for 99.
In this role, your primary focus will be developing business cases for new driver-centric programs.
The ideal candidate is highly data-driven, possesses strong analytical and critical...
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As a Growth Marketing Senior Analyst for the Driver Marketing team in the SSL region, you will play a pivotal role in expanding our driver community across Spanish-speaking Latin America. Your primary focus will be supporting the end-to-end journey of new drivers, ensuring they move seamlessly from their first point of contact to becoming active partners on our platform. Working within a fast-paced, regional team, you will act as a bridge between data-driven insights and tangible marketing actions, helping to optimize the acquisition and conversion funnel for one of the world's leading mobility platforms.
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Being part of the Marketplace team is developing one of the main cornerstones of the business: marketplace balance. As part of the broader City Operations organization, our Marketplace team responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support the experience within the app. This position will be responsible for building deep insights about the ride-hailing business from multiple perspectives like pricing, marketplace and competition. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.
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- Joining the Driver Growth team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role, driven by project management, data analytics and product solutions, requires a combination of consumer-focused analytical thinking and strong interpersonal skills. You'll work closely with a dedicated team to build and manage DiDi's business across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!
- Driver Growth team plays a crucial role in DiDi’s continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining supply.
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Nesta posição, você fará parte de uma equipe de Business Analytics distribuída globalmente, com o objetivo principal de aumentar a eficiência da empresa e inspirar uma cultura orientada a dados (
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We are looking for a responsible Sr Quality assurance specialist in the KYC process.
- The position is complex. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area
- The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct KYC process.
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We are the Courier Structure Team, dedicated to building a rational courier ecosystem that ensures sufficient delivery capacity for the platform while providing differentiated Product-Market Fit for couriers.
This role serves as both the architect and driver of the courier structure, designing and implementing diversified courier models tailored to different business phases and courier needs, thereby maximizing user experience and courier retention
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You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo
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You'll join an energetic and diverse global HRBP team, and you'll be based in Sao Paulo
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If you are passionate about business, data, and entrepreneurship, DiDi invites you to face the great challenges of the Spanish Speaking LatAm (SSL) as an Experience Manager for Argentina. We develop data analysis, business insights and product initiatives to improve the user’s experience while using DiDi’s ride hailing services. Be prepared for a hectic, fast-paced, and challenging environment.
The Safety & Quality team partners closely with local and regional stakeholders to improve how safety is experienced and perceived on the DiDi platform.
As a Safety Experience Manager in Argentina, you will own Safety Experience and Perception initiatives, working closely with local Operations, Legal, External Affairs, Product, and...
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The Senior Tax Manager – Argentina will provide end-to-end tax support for DiDi, ensuring compliance with complex and rapidly changing regulations (including those applicable to ride-hailing and digital platforms), and enable new city launches through proactive tax structuring. This role is critical to ensuring business continuity, regulatory compliance, and scalable growth in a highly regulated environment.
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Given the continuous development and strategic implementation needs of the IBG Auto & Fleet Ecosystem, the AEP team proposes to add an Operations Senior Analyst position to enhance cross-market execution efficiency and optimize strategic implementation capability.
- International Strategy: The Auto Ecosystem initiative began in Mexico and Brazil and will gradually cover key IBG regional markets, including Colombia and Argentina, aiming to build a supply-side foundational capacity for international ride-hailing. This requires establishing a team with cross-national collaboration capability to ensure strategic consistency and efficiency
- Execution Fluency: Currently, the...
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza BPO Collections Manager
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As a pricing/revenue management analyst you will have to monitor, structure, and execute everything related to pricing, from monitoring of the marketplace to improving user experience while managing to reach business and financial goals. This position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution.
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza de Internal Collection Manager
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical & data-driven thinking, project management & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
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We are looking for a highly capable and experienced Senior Analyst to specialize in our Operations function. This is a critical role for an experienced team member who will act as a specialist in a core functional module.
You will be expected to independently execute complex operational tasks, manage dedicated workstreams, and play a key role in large-scale projects. Success in this role requires not only efficiency in execution but also a strategic mindset to constantly analyze, diagnose, and suggest methods of optimization to existing processes and playbooks. You will solve complex problems with limited guidance, driving efficient execution and measurable results across the organization.
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We're looking for a very capable leader to join a high performing team.
The Restaurant Strategy team defines the investment framework and several policies, working closely with our Restaurant partners. This position will lead a team of highly capable professionals running valuation models and assessing our return of investment, while defining key policies to boost the business of our partners.
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This is an early-in-career opportunity designed to cultivate future leaders. In this role, you’ll be a junior team member responsible for driving the execution of high-impact operational tasks that power our core business.
You will work on clear, well-defined projects, tackling practical, real-world problems. This is a hands-on role where you will execute basic and routine operational tasks, achieving results under the direct guidance of experienced mentors. Be prepared to learn rapidly, own your assignments, and contribute to immediate results in a challenging, fast-paced environment.
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We are looking for a Business Development Lead that will manage a team of commercial leaders and develop strong relationships with key clients in the food and beverage industry. This will a key position as leader of leaders, engaging with Ops team to create commercial strategies and achieve exceptional growth.
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Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
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Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
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As a Talent Acquisition Sr. Consultant, you will play a critical role in building high-impact teams across our organization. You’ll be responsible for identifying, engaging, and nurturing top talent in competitive markets, acting as a strategic partner to recruiters and business leaders for complex and critical roles.
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We are a fast-paced and data-driven Customer Success organization focused on ensuring that every partner experiences long-term success on our platform.
As a Customer Success Coordinator, you are expected to lead by example, fostering a culture of ownership, transparency, and performance. You will create a high-engagement environment where your team feels empowered to act, improve, and deliver exceptional outcomes. The role requires balancing strategic thinking with operational execution, ensuring alignment with the company’s mission and targets to deliver value to every partner.
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We are looking for a highly motivated Accounting Specialist in our Global Accounting Team who will mainly support Middle East and Asia Pacific Area.
We expect the candidate to be fully responsible for the accounting operations of entities in the Area, including monthly accounting close and reconciliation process, review and...
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The Fintech Quality Engineer Team is a newly founded team to support fintech technology operation in Mexico. Quality Engineer is responsible for quality of system, and collaborating closely with peer teams to ensure the product quality.
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We are looking for a customer-centric operations analyst to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.