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As a Food Campaigns Senior Analyst at DiDi, you will design, optimize and measure promotional programs across DiDi Food to drive GMV growth, improve consumer retention and increase merchant ROI; your work will produce measurable uplifts in order frequency, average basket value, and campaign ROI. You will join the Growth & Campaigns team within DiDi Food, where your insights and execution bridge product, marketing, and operations to scale highly targeted campaigns across hundreds of cities and millions of users.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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A key unit within the Strategy & Planning (S&P) function, the Fintech Strategy team is small and highly selective. It is made up of highly accomplished professionals with backgrounds in technology, management consulting, and investment banking. It has a central role in helping our top leaders answer their most pressing questions and support their most impactful decisions. Our team partners directly with senior stakeholders based in China, to frame problems, structure thinking, conduct research, and generate insights that drive high-impact decisions across DiDi Fintech in Mexico and, increasingly, the broader LatAm region. Members of this team share an endless sense of curiosity and are able to turn raw data into valuable knowledge and actionable insights. Our...
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We are seeking a motivated and detail-oriented Compliance Intern to join our Compliance team. This internship offers an excellent opportunity for a student to gain hands-on experience in the compliance field, supporting various compliance activities, including policy research, documentation, training, and compliance monitoring. The intern will have the chance to work with a dynamic team and contribute to ensuring our organization adheres to the highest standards of compliance.
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Are you a Category Manager? Are you a BP? Here we do it all... If you are creative, energetic, hands on and strong minded team player, come join our amazing Procurement team in Brazil!
Here you will elaborate and execute strategic and operational Procurement activities across the Global Procurement Organization. Ensure alignment to business necessities and stakeholders, so as to the Procurement guidelines and goals. Position will report to the Regional Procurement Manager and Director with a close connection to our global organization.
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Nosso time atua como o elo estratégico entre as nossas soluções e os principais ERPs de postos de combustíveis do mercado. Trabalhamos na linha de frente fomentando parcerias de negócios sólidas, garantindo a fluidez das integrações e impulsionando a evolução contínua dos produtos – agora com um forte direcionamento para inovações utilizando Inteligência Artificial (IA). Nossa rotina envolve uma forte colaboração com as equipes técnicas desses parceiros (software houses) para a análise conjunta de bugs, mapeamento de melhorias e viabilização de novas solicitações.
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The team is responsible for customer funds operation of local digital bank. Work closely with HQ Customer Fund Management team, Finance team and Treasury team. Ensure the safety of customer fund by performing fund reconciliation in backoffice system and dealing with the finding difference. Responsible for liquidity management and cash planning for customer funds. Facilitate funding transfer within Mexico. Work closely with product and technical team to build up the automatic fund management platform system and achieve high efficient and safe fund management procedure. Lead the team to perform SPEI direct operation.
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Our Business Analysis & DS Team serves as a strategic partner to drive data-informed decision-making and optimize business performance. Combining business acumen, advanced analytics, and technical expertise, we uncover actionable insights, shape strategies, and empower growth across key business domains
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Estamos buscando um Gerente de Contas de Logística apaixonado por desafios, excepcionalmente organizado e profundamente focado em resultados. Se você tem um histórico comprovado na gestão e desenvolvimento de fornecedores de última milha e equipes de campo, esta é a oportunidade perfeita para se juntar a nós! Aqui, você terá a chance de liderar com impacto, otimizar fluxos de trabalho e usar suas habilidades analíticas para aprimorar continuamente nossos processos. Buscamos um profissional que saiba como impulsionar a eficiência operacional e o desempenho do parceiro, além de ser um excelente facilitador para a colaboração interdepartamental. Se você tem experiência em gerenciar...
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O(a) Redator(a) irá atuar em um hub de criação da 99Pay voltado para campanhas de operações/performance, majoritariamente dentro dos aplicativos da 99 e da 99Pay.
Com perfil criativo e excelente comunicação escrita, irá atuar na criação e desdobramento de campanhas a partir de conceitos, textos e narrativas existentes e de acordo com os guidelines de marca.
Este(a) profissional deverá trabalhar em colaboração com a área Marketing, Operações e Design Global, com o desafio de combinar as melhores práticas de performance do grupo DiDi (em geral aplicadas na China) e os guidelines da marca 99Pay no Brasil. Seu foco...
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As a member of the 99 Food Regional Operations team, you will contribute to top-level global initiatives and drive strategic projects within your region. Your mission is to generate actionable insights, solve complex operational challenges, and improve regional business performance for 99 Food Service, looking into merchants’ quantity, activeness, order output, and service quality.
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We are seeking a data-driven and strategic Senior User Operations Manager to drive growth and retention for our consumer-facing platform. In this role, you will be responsible for the full lifecycle management of our existing user base, designing targeted strategies to boost engagement, prevent churn, and maximize Customer Lifetime Value (LTV). You will play a pivotal role in optimizing our subsidy efficiency and ensuring a best-in-class user experience across our global ecosystem.
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As a Product Operations Intern at DiDi, you will support the supply channel mid-platform team in driving high-quality execution of mobility and platform product initiatives across multiple markets; your work will enable faster feature rollouts, improved product reliability, and measurable improvements in user and driver satisfaction metrics. You will join a cross-functional operations team whose mission is to translate product strategy into scalable operational processes, ensuring platform stability and data-driven optimization across fleet, franchise and ride-hailing.
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As a User Growth Intern you’ll be the go-to expert for data-driven decision-making, working directly with senior leaders and cross-functional teams across Latam to drive impactful initiatives and find operational efficiencies. You’ll leverage your expertise in SQL, Python, or R to uncover insights and shape strategy. This is your chance to be at the heart of decision-making, influence business growth, and collaborate with dynamic teams across a fast-paced, innovative organization.
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As an Execution Intern at DiDi, you will support the execution and optimization of large-scale commercial offering efficiency across multiple cities; your work will directly influence measurable KPIs such as promotional coverage for daily order growth, budget efficiency, and more. You will join a cross-functional Execution team that translates strategic priorities into coordinated field actions thorugh process & product improvements executed at city and regional scale.
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You will join the International Food Delivery team, operating at the intersection of merchant growth,and strategic enablement.The team is dedicated to building scalable and reusable merchant marketing frameworks, driving better onboarding experiences, higher marketing participation, increased order volume, and overall GMV growth across international markets.
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Since DiDi officially launched its internationalization strategy in 2018, its businesses have expanded across multiple countries and regions in Latin America, the Asia‑Pacific and Africa, providing local markets with mobility, food delivery and innovative Fintech services.
As a key component of DiDi Finance’s internationalization strategy, our BNPL (Buy Now Pay Later) business is experiencing rapid growth in the Mexican market.
Join our Mexico‑localized technical team, and you will act as the core technical bridge connecting DiDi with local Mexican merchants. Your technical support and solution delivery will directly drive the roll‑out of DiDi BNPL on major e‑commerce platforms and merchant checkout pages. Together we will build Latin America’s leading digital...
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The User Growth (Experience) Internship role offers a unique opportunity to support the growth of one of the fastest-growing companies in the market, specifically in a new, exciting, and booming business line. This data-driven position requires a blend of analytical thinking and interpersonal skills to help understand our user base and their needs.
The User Success team is at the heart of our customer-centric strategy. As a User Growth (Experience) Intern, you will help build the bridge between user feedback and business action. Your mission will be to support user journey analysis to identify friction points and opportunities for improvement. You won't just look at spreadsheets; you...
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Buscamos uma pessoa motivada, com forte capacidade analítica, pensamento estruturado e interesse em resolver problemas complexos que impactam milhões de usuários diariamente.
Esta posição faz parte do time de Safety & Platform Governance, área responsável por definir as regras, políticas e mecanismos que garantem uma experiência justa, previsível e confiável para passageiros e motoristas na plataforma em relação a pagamentos e transações. Atuamos em temas centrais da jornada para evitar fraudes e trazer mais qualidade na experiência dos usuários e mecanismos de enforcement.
Nossa missão é reduzir...
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A posição de Executivo Comercial na 99 Food é para um profissional responsável por atuar com a base de restaurantes parceiros da plataforma. O foco principal é em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas. Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas às necessidades específicas de cada parceiro. Com uma abordagem consultiva,...
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The CX Escalation Analyst focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The analyst will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service, efficiency, and performance. The ideal candidate must be organized, detail-oriented, adaptable to change, and possess strong communication skills. Additionally, they must be capable of managing time efficiently while handling multiple tasks, with a problem-solving mindset that includes conducting root cause analysis and driving process optimizations.
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Como Gerente de Relações Governamentais | Engajamento Local e Regional, o(a) profissional será responsável por apoiar o desenvolvimento e a implementação de estratégias, planos de ação e iniciativas de relacionamento institucional da 99 com autoridades públicas e demais stakeholders nos níveis estadual e municipal.
A...
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Como Gerente de Relações Governamentais | Engajamento Local e Regional, o(a) profissional será responsável por apoiar o desenvolvimento e a implementação de estratégias, planos de ação e iniciativas de relacionamento institucional da 99 com autoridades públicas e demais stakeholders nos níveis estadual e municipal.
A posição integrará a...
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The role is a very dynmaic role, acting as sergeant at arms for internal and external commuinaction within the customer experience and customer service team within the region of Egypt and Australia and New Zealand
Manage and create permission for and enablement for CSR and internal team memebers, you will be responible for service defects, credentails management , as a team memeber you will be participating in our local and global initiatives
You have to gain knownledge and then mastery for our tools and portals
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About the Role
We are looking for a Sr. Analyst that can join the Regional Social Media Team to help us become a social first brand, that drives the way we connect with users at a whole new level across Spanish Speaking Latam (SSL). Reporting directly to the Regional Manager Social Media SSL, the Senior Social Media Analyst plays a critical execution and analytical role. You are not a passive brief executor; you operate with structured thinking, analytical rigor, and creative ownership. You will turn strategic frameworks into daily platform tactics, independently manage medium-sized project workflows, filter agency deliverables, and diagnose campaign effectiveness through data.
The 5 Core Pillars of Success
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Join our Resource Optimization Team in Mexico, where you'll optimize prices to boost key metrics and enhance user experience. You'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. This role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment.
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Alianza is a startup team inside DiDi building a new logistics supply model in Mexico from the ground up. This internship sits at the operational core of that model — the daily work of making sure partners get paid correctly, accounts run cleanly, and problems get caught before they become expensive.
It is not a shadowing role. You will own real recurring processes from week one, and the quality of your work is visible to the people it affects: fleet partners waiting on a statement, operators waiting on an answer.
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We are looking for an Operations Intern to support one of the TOP & most amazing start-ups in the Food category across LATAM. In this position, you will have the opportunity to create value by converting data into powerful insights and turning them into actionables.
As an Operations Intern and numbers-passionate team member, you should have a background and skills in SQL and Excel as well as sound business acumen.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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En DiDi Food, estamos transformando la manera en que la tecnología conecta a los restaurantes con sus clientes. México es un mercado importante y, debido al crecimiento constante, siempre estamos buscando a los mejores Farmers Hibridos del mercado para integrarse a nuestro equipo.
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We are seeking a detail-oriented and motivated Information Security Expert to join our Fintech Information Risk & Security Tech team in Brazil. This role focuses on ensuring data security compliance and risk remedation within our BPO (Business Process Outsourcing) operations management. You will be responsible for implementing BPO security governance, workplace(site) security check, personnel access control and indentity management and ensuring that our BPO partners adhere to our security standards. And Vendor risk assessement, Vulnerability management, Regulatory analysis and audit response.
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The Payroll Specialist is responsible for the end-to-end administration and execution of payroll operations for employees in Mexico, ensuring compliance with Mexican labor laws, tax regulations, social security obligations, and internal company policies. This role owns the full payroll lifecycle, from employee onboarding through offboarding, while partnering with HR, Finance, Tax, Benefits, Legal, and external payroll vendors to deliver accurate and timely payroll processing.
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Joining the Driver Growth team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role is driven by data analytics, quality management, and operational problem-solving, and requires a combination of strong analytical thinking, a builder's mindset, and the ability to work across countries and stakeholders. You'll work closely with a dedicated team to monitor, understand, and improve DiDi's driver experience across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!
Driver Growth plays a crucial role in DiDi's continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining supply — this role...
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From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
Being part of the Passenger Growth Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.
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A Zesto está construindo uma nova geração de tecnologia para restaurantes, ajudando nossos parceiros a simplificar sua operação, aumentar as vendas em canais próprios e utilizar melhor a tecnologia no dia a dia do negócio.
Como Brand Operations Manager, você será responsável por transformar a estratégia de marca da Zesto em uma execução consistente, de alta qualidade e com impacto real no negócio.
Essa é uma posição altamente multidisciplinar, na interseção entre Brand, Marketing, e Operações. Você trabalhará em...
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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The On Field Sales Trainer is responsible for ensuring consistent execution of the Sales SOP through field auditing, documented Accompany Visits, coaching, capability development, and operational control. The role serves as the auditor of commercial execution by documenting Sales SOP compliance through structured Accompany Visits, validating field performance, identifying execution gaps, coaching BDs and BDMs, and ensuring scoring consistency across the sales organization.
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The On Field Sales Auditor is responsible for ensuring consistent execution of the Sales SOP through field auditing, documented Accompany Visits, coaching, capability development, and operational control. The role serves as the auditor of commercial execution by documenting Sales SOP compliance through structured Accompany Visits, validating field performance, identifying execution gaps, coaching BDs and BDMs, and ensuring scoring consistency across the sales organization.
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The User Growth Sr. Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line of grocery. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage user growth and influence user behavior.
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The User & Merchant Growth Senior Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage the user base and influence behavior.
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As a Brand Marketing Manager, you will play a key role in driving the development and execution of the brand marketing strategy. Reporting to the Senior Brand Manager, you will independently own and lead key brand initiatives and campaigns, translating business objectives and consumer insights into impactful marketing strategies and executions.
You will work closely with cross-functional teams, agencies, and external partners to develop and deliver integrated marketing campaigns that strengthen brand awareness, drive customer engagement, and support business growth. The role requires a strong balance of strategic thinking, creative excellence, commercial understanding, and hands-on execution, with the opportunity to work in a fast-paced, multinational and...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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We are looking for a highly capable and experienced Senior Analyst to specialize in our Operations function. This is a critical role for an experienced team member who will act as a specialist in a core functional module.
You will be expected to independently execute complex operational tasks, manage dedicated workstreams, and play a key role in large-scale projects. Success in this role requires not only efficiency in execution but also a strategic mindset to constantly analyze, diagnose, and suggest methods of optimization to existing processes and playbooks. You will solve complex problems with limited guidance, driving efficient execution and measurable results across the organization.
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Serás el socio estratégico de los restaurantes del sur de la CDMX. A través del análisis de datos, la negociación de promociones y la planeación de campañas comerciales, asegurarás la retención, el crecimiento y la rentabilidad de las cuentas activas de tu portafolio, así como la integración de nuevos clientes clave.
Tus principales responsabilidades:
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Consultoría basada en Datos: Analizarás a fondo el portafolio de restaurantes, monitoreando KPIs clave (volumen de órdenes, ticket promedio, conversión, tiempos de...
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Acerca de la empresa:
Somos una empresa internacional de tecnología que está reinventando nuestra industria, a través del poder de los datos. Estamos acelerando nuestra huella global con operaciones en múltiples países y estamos buscando expandir nuestro equipo comercial para continuar con este crecimiento acelerado.
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Estagiar no time de Commercial Planning da 99 te dará a oportunidade incrível de acelerar o seu desenvolvimento em uma área altamente estratégica! Você vai mergulhar no universo de Sales Ops e CRM, trabalhando lado a lado com times e lideranças para mapear processos comerciais, identificar melhorias da operação e construir um funil de vendas poderoso. Os projetos e processos que você atuará contribuirão diretamente para a expansão da DiDi na América Latina! 🚀 Aqui, você terá espaço para colocar a mão na massa! Queremos alguém...
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We are looking for talented professionals to join our Governance Business Solution team!
We are looking for a Business Solution Product Specialist to be the tactical and operational cornerstone of our Service Governance Business Solution team. In this role, you will act as the right-hand to the Area Manager, taking full ownership of detailed feature alignments and cross-functional execution for our Delivery verticals (Food, Groceries and Entrega).
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America — on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Legal Intern, you’ll handle real matters with care, keeping us compliant across markets, and learning how law works inside a company that never stops moving.
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
Following the Sales Intern career path, you will grow the side of the marketplace that doesn't ride or order — the restaurants, merchants and partners who make it bigger. You will help us translate complex data into clear stories for the commercial team and identify trends, spot alerts, and extract...
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Data & Analytics Intern, you will turn DiDi's raw data into the decisions that run a multi-country marketplace — from what a ride should cost to which experiment gets scaled. This role is built for people who trust a numbers and won't...