Our international Customer Experience (CX IBG) is key to delivering a great journey to all customers. Our team is dynamic, multicultural, diverse, and full of passionate people whose mission is to deliver a WOW service to our clients all over the world. The CX Governance Manager works with CX Senior Leadership to align the CX Global Strategy, key objectives, ensure the execution of the strategy, and support key projects to achieve our goals. This role will conduct strategic planning, risk assessment, and resource allocation for sustainable practices and technological innovation to ensure efficient and reliable service delivery. Being curious, proactive, and extremely organized will lead you to success in this fast-paced environment.

The role is a very dynmaic role, acting as sergeant at arms for internal and external commuinaction within the customer experience and customer service team within the region of Egypt and Australia and New Zealand  Manage and create permission for and enablement for CSR and internal team memebers, you will be responible for basic analysis for performance and presentation,  as a team memeber you will be participating in our local and global initiatives You have to gain knownledge and  then mastery for our tools and portals   

About the team/role: Are you looking for an opportunity to make a real impact and kickstart your career with in a global area? As a CX Strategy Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer experience, touching the lives of millions of people every day. You'll work closely with a dynamic team, assisting in project planning, execution, and analysis, all while developing valuable skills in business strategy, data analysis, and customer experience management. This internship offers an exciting opportunity to apply your strategic thinking, problem-solving abilities, and passion for innovation in a fast-paced environment. You’ll collaborate with...

About the team/role: Are you looking for an opportunity to make a real impact and kickstart your career with in a global area? As a CX Strategy Intern at Didi, you will have the chance to actively contribute to initiatives that shape our customer experience, touching the lives of millions of people every day. You'll work closely with a dynamic team, assisting in project planning, execution, and analysis, all while developing valuable skills in business strategy, data analysis, and customer experience management. This internship offers an exciting opportunity to apply your strategic thinking, problem-solving abilities, and passion for innovation in a fast-paced environment. You’ll collaborate with...

We are looking for talented professionals to join our Operations & Strategy team within the Mobility business unit! This is an exciting opportunity for individuals who are highly analytical, data-driven, and passionate about solving complex business challenges.

We’re on the lookout for a creative, motivated & analytical-thinking Rockstar who wants to start building a career in our Marketing area by joining us as a Marketing Strategy Intern for the Spanish-speaking Latin America Region. You’ll be joining our team at an exciting time, directly contributing to DiDi’s growth while learning in a collaborative environment & having great exposure.  

We're seeking talented and thoughtful students to help define and execute our vision. You will work alongside other members of DiDi Mexico team delivering amazing results and completing challenging tasks every day. You will grow and develop within our team with the chance to continue your career with us after you graduate.

We're seeking talented and thoughtful students to help define and execute our vision. You will work alongside other members of DiDi Mexico team delivering amazing results and completing challenging tasks every day. You will grow and develop within our team with the chance to continue your career with us after you graduate.

At DiDi, data privacy is a core pillar of user trust and regulatory compliance. Our Legal team is seeking a highly motivated Lead SSL Data Privacy Counsel to help strengthen and scale our privacy program across Spanish-Speaking Latin America (SSL), with a primary focus on Mexico. This role is critical to maintaining our privacy compliance framework and supporting the consistent application of global privacy standards across business lines, including Mobility, Food Delivery, and Financial Services. You will work closely with Legal, InfoSec, and cross-functional teams to proactively identify privacy risks, ensure compliance with applicable laws, and...

Being part of the Product regulatory team is being part of one of the most critical verticals of the business ensuring the product is complying with the local regulation while minimizing the impact over business.  As part of the broader service governance team, the product regulatory team focuses their efforts in finding efficiencies within the implementation reducing the friction for the users, including the point of view of multiple stakeholders. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.

Being part of the Product regulatory team is being part of one of the most critical verticals of the business ensuring the product is complying with the local regulation while minimizing the impact over business.  As part of the broader service governance team, the product regulatory team focuses their efforts in finding efficiencies within the implementation reducing the friction for the users, including the point of view of multiple stakeholders. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.

Being part of the Marketplace Team is developing one of the main cornerstones of the business: supply and demand. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our users and allocating supply in an efficient and timely manner to support both Driver and Passenger experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a user, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent execution. The role will demonstrate proactivity and be ready to grow in...

La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.  

La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.  

La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.  

As a TA Manager, you’ll lead a multidisciplinary team responsible for full-cycle recruitment, strategic hiring initiatives, and process optimization across key business areas. Acting as the primary talent partner for your supported groups, you’ll build strong, consultative relationships with business leaders, hiring managers, and HRBPs, driving high-impact hiring decisions that support our growth.

We are seeking an organized and detail-oriented Talent Coordinator to support our global Talent Acquisition (TA) team by managing interview scheduling and background check coordination. As an individual contributor, you will play a critical role in ensuring a seamless and positive experience for candidates, recruiters, and hiring managers across regions, including Brazil, Spanish-speaking South America, Mexico, Egypt, and potentially Australia. This operational role focuses on high-volume coordination and exceptional customer service, contributing to the efficiency and success of our global hiring process.

La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.  Esta posición será pieza clave en la expansión estratégica de DiDiFood en CDMX. Iniciarás como Hunter, con enfoque en prospección y cierre...

As an Empowerment Analyst in the Empowerment team at DiDi Shop, you will take ownership of regional performance analysis, prepaid card and supply distribution tracking, and shopper operational insights. You’ll drive data-backed decisions, propose optimizations, and support project execution that impacts DiDi Shop’s grocery delivery success across Latin America. You’ll serve as a key operational partner for regional teams, vendors, and stakeholders.

Fazer parte da equipe de Planejamento Comercial da DiDi te dará a oportunidade única de impulsionar o crescimento de uma das empresas que mais cresce na América Latina. Você estará envolvido na definição e execução do negócio. Esta função, altamente orientada por dados, exige uma combinação rara de pensamento analítico inspirado no consumidor e habilidades interpessoais. Você terá a chance de trabalhar em um time enxuto, onde seu impacto nos negócios da DiDi será claro. Prepare-se para um ambiente dinâmico, acelerado e desafiador –...

As a member of the DriverLab team at 99abastece, you'll be at the forefront of innovation, driving exciting projects that directly impact our drivers. This is a unique opportunity to contribute to the growth of one of the fastest-growing companies in the industry. As a Sales Manager, you'll play a key role in executing our business strategy, with sales being the heart of our operations and crucial to our success. Our project is rapidly expanding, and we’re looking for talented individuals to help us structure and elevate our team’s performance. You will report directly to the Head of the Project and collaborate with a dedicated team focused on scaling the business in...

Our Sales Coordinators will work in DriverLab’s team, focused on innovation projects for our drivers. Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This role based on developing new partnerships, coordinating the sales vertical in a new region, leading the acquisition and the partnership development, through the deal with gas stations to join the new 99’s marketplace: 99Abastece. Be prepared for a fast paced, challenging and joyful environment.  

At 99, we’re building the future of logistics in Brazil — and trade marketing is a big part of it. We’re looking for someone hands-on, creative, and data-driven to join our Growth Ops team and take the lead on driver engagement programs and brand visibility initiatives. Trade Marketing at 99 Logistics goes beyond branding — it’s about growth, visibility, and engagement. In this role, you’ll be responsible for initiatives that help drivers earn more (like the vehicle stickers program),...

Freight and B2B logistics are massive opportunities in Brazil, and 99 is investing heavily in this space. As Growth Operations Manager, you’ll own the strategy and execution to build this vertical from the ground up. You’ll be responsible for scaling this vertical — driving adoption from business clients, building efficient processes, and making sure supply and demand stay in balance. You’ll focus on acquiring and engaging business clients, building scalable processes, and ensuring marketplace balance for larger deliveries (utilitary, vans and trucks). This is a role for someone who wants to design...

At 99, we’re reimagining logistics in Brazil — and B2C is at the center of this transformation. B2C logistics is one of the most strategic growth engines for 99. As a Senior Analyst / Specialist, you’ll be a key partner to the Manager, leading analyses and projects that unlock growth opportunities. We’re building our B2C Growth Operations team and looking for a Senior Analyst / Specialist to drive insights and own projects that directly impact our growth. You’ll partner with the Manager, dive deep into data, and launch initiatives that improve how customers and drivers engage with 99. You’ll dive into marketplace data, identify trends, and...

We are looking for a Senior Manager, HR Business Partner to join our team and act as a strategic advisor to business leaders, driving people strategies that support high performance, growth, and a culture of innovation.

Our People team is on a mission to shape a thriving workplace across the globe We combine data, insights, and human-centered strategies to create an environment where our people can do their best work. As a People Analytics Expert – LatAm, you will be part of a regional HR team that partners closely with leaders across LatAm countries. This role sits at the intersection of data and strategy: you’ll be responsible for transforming people data into meaningful insights that drive smarter decisions on workforce planning, employee engagement, retention, and compliance. If...

As Vice Information Security & Privacy Compliance Officer (Fintech) in our fast-paced Fintech environment, you will play a crucial role in ensuring that our company adheres to necessary information security and privacy laws and standards. Your expertise will be vital in navigating the complex landscape of financial technology, data protection, and regulatory compliance.

We are looking for talented professionals to join our Operations team! This is an exciting opportunity for individuals who are highly analytical, data-driven, and eager to solve complex business challenges. We are building a pipeline for multiple levels, ranging from Analyst (D5) to Manager (D7) roles, so if you know someone who would be a great fit, refer to them now! As part of the Operations / Strategy team, the selected candidates will play a key role in optimizing processes, analyzing marketplace behavior, and driving innovation. This role requires a hands-on approach, strong problem-solving skills, and a proactive mindset to identify opportunities for improvement and efficiency. The ideal candidates will leverage data to develop strategies that impact...

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Passenger Growth Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.

The Regional Operations Team serves as the strategic brain behind local market performance, fully accountable for business outcomes in each region. We focus on understanding the dynamics of local merchants, realizing user growth, and coordinating delivery services to ensure seamless operations. With a results-driven mindset and a strong emphasis on cross-functional collaboration, the team drives merchant growth and engagement, refines the user journey, and works closely with delivery partners to improve service quality.

A equipe de Recuperação de Crédito da Solva é dedicada, centrada no cliente e focada em resultados. Nosso objetivo é apoiar os clientes na regularização financeira e negociação de débitos. Contamos com especialistas em estratégia, análise de dados, gestão de parceiros e treinamento. Acreditamos que uma vida sem dívidas é mais fácil e estamos comprometidos em ajudar nossos clientes a alcançá-la. Se você compartilha dessa paixão por ajudar os outros, venha fazer parte de uma equipe dinâmica na área de...

You will form part of the Regional Government Affairs team reporting directly to the Head of Government Affairs Spanish Speaking Latin America (SSL). Within that region, you will particularly focus on a main market supporting and executing advocacy strategies based on a deep analysis of public policy topics and a quick understanding of government issues.  The Government Affairs team for Spanish-speaking Latin America plays a strategic role in protecting and advancing the company’s business interests across the region. Our mandate is to shape a favorable regulatory and policy environment through constructive engagement with governments, regulators, industry associations, and key stakeholders.

We are looking for a Quality Assurance Senior Analyst that is responsible to build and maintain relationship with other areas within the company in order to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you! As a Quality Specialist you will lead quality projects which will directly affect our customer experience as well as the efficiency for our business, generating impact for thousands of people. In this...

Are you passionate about L&D and Customer Experience? If you have experience designing learning programs to deliver the best customer experience, we'd  like to meet you. As a senior analyst, you will be responsible for planning and delivering training activities, developing training curricula, evaluating training delivery and measuring results for new hire onboarding and tenured CSRs. You will work closely with support teams such as Process Management and Quality Assurance as well as with Operations Frontline in order to promote and sustain our main KPIs. You will be challenged to develop a strong program to deliver education, training and development for our customer experience team for multiple channels (written, voice, in-person). 

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Coordinator you will be working directly with the CX & Relationship Manager for Brazil region managing our various...

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Coordinator you will be working directly with the CX & Relationship Manager for Brazil region managing our various...

A CX Ops Sr Analyst will be responsible for driving the market CX and Customer Services strategy, including data collection, market research, process design and performance improvement and continuous improvement initiatives. S/He collaborates closely with the regional team to prepare strategic plans and ensure alignment with global objectives. Additionally, will lead strategic projects for the market/region, focusing on enhancing customer experience and operational efficiency.

CX is a key to deliver a great experience to our customers. Our team is BIG and full of people passionate about delivering a WOW service to our clients! In this position, you will be working directly with the CX & Relationship Manager for Brazil region managing our various BPOs. You will work every day to improve our Customer Service Experience in the different countries where DiDi has services in Latin America. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!

A CX Ops Manager will be responsible for driving the market CX and Customer Services strategy, including data collection, market research, process design and performance improvement and continuous improvement initiatives. S/He collaborates closely with the regional team to prepare strategic plans and ensure alignment with global objectives. Additionally, will lead strategic projects for the market/region, focusing on enhancing customer experience and operational efficiency.

We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Credit Card industry.

A CX Ops Analyst will be responsible for supporting the market CX and Customer Services strategy, including data collection, market research, process design and performance improvement and continuous improvement initiatives. S/He collaborates closely with the regional team to prepare strategic plans and ensure alignment with global objectives. Additionally, will lead strategic projects for the market/region, focusing on enhancing customer experience and operational efficiency. 

As a User Operations Intern, you will support the Growth Ops team in driving user growth and engagement. You’ll gain hands-on experience in analyzing user data, designing promotional strategies, and coordinating cross-functional projects that improve the user journey. This is a great opportunity for someone who wants to learn how tech companies scale products and optimize operations.

This role is focused on deeply understanding partner needs and improving their overall experience, so they can truly see 99Food as a reliable and trustworthy partner. We’re looking for a team player who embraces shared responsibility across the business — someone who contributes to decision-making and prioritization with a holistic view. You’ll be expected to collaborate with other squads if needed, just as they’ll support yours — that’s the spirit we value. We seek a mindset of continuous improvement and cross-team partnership, fostering a culture that is both collaborative and solution-oriented.

The team is responsible for supporting global standardization projects, aligning customer service operations workflows, and coordinating training with key stakeholders such as service delivery and operations. Additionally, the team supports the global implementation of systems and processes, while also conducting opportunity analysis on operational SOPs and system features, and participating in global system-related projects.

Na área de Community Operations, acreditamos que uma relação próxima, humana e empática com nossos motoristas parceiros é o que realmente transforma jornadas. Nossa missão é clara e poderosa: melhorar a experiência dos nossos parceiros por meio do cuidado humanizado, do engajamento verdadeiro e de um atendimento de excelência, construindo, assim, uma comunidade forte, conectada e inspirada. Valorizamos o impacto local e as conexões que fazem a diferença. Por isso, nossa proposta de valor é: agir localmente para criar vínculos significativos e gerar resultados positivos tanto para nossos parceiros quanto para a...

Delivery Latam - CX team is a key to deliver a great experience to our customers. Our team is BIG and full of people passionate about delivering a WOW service to our clients! In this position, you will be working directly with the CX & Relationship Sr. Manager for the LATAM region managing our various BPOs. You will work every day to improve our Customer Service Experience in the diferente countries where DiDi has services in Latin America. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!  

We are looking for a highly driven and strategic Service Delivery Manager to join our team. In this role, you will lead and oversee the delivery of Customer Experience (CX) services across external vendors in the Brazil region. You will work cross-functionally to ensure operational excellence, elevate customer satisfaction, and align our service outcomes with business objectives.

The Customer Service Coordinator focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The specialist will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service, efficiency, and performance. The ideal candidate must be organized, detail-oriented, adaptable to change, and possess strong communication skills. Additionally, they must be capable of managing time efficiently while handling multiple tasks, with a problem-solving mindset that includes conducting root cause analysis and driving process...

We are the Workforece Management team, a global supporting area of the Customer Experince (CX) organization in Didi IBG.  We are responsible to ensure that we have the right amount of people (customer service support), at the right time and at the right place to efficiently meet all our customer demands. We are looking for a Workforce Management Sr. Analyst that will be responsible lead the Real Time Monitoring process, by designing the process and ensuring the teams are monitoring the queues and schedule adherence in real time, understanding the behaviors and gaps compared to the forecast to help build the proper action plans to make sure our customers are being able to...