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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio,...
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As a CX Operations Sr Manager, you will be responsible for developing and executing customer experience (CX) strategies that align with business objectives and enhance customer satisfaction. This role requires a dynamic leader who can manage cross-functional teams, drive continuous improvement, and lead strategic projects to elevate the customer experience across multiple countries.
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The Strategy & Planning (S&P) team’s mission is to support DiDi’s mobility business to achieve sustainable growth, by providing insights, driving decisions, leading key projects and setting the rhythm for execution alongside multifunctional teams.
We have a very broad view of the business and we interact with every team in the company to create our know-how. Then we build our mobility strategy, promote cross-functional collaboration, lead key company-wide projects, and executive forums.
In this position, you will support the team in ensuring the execution of strategic initiatives, leading multiple areas through projects with multidisciplinary scopes, in order to promote direction, visibility and...
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As a Talent Acquisition Intern at DiDi, you will join a dynamic, cross-functional team focused on scaling our 99FOOD business. You'll own sourcing strategies and help build high-performing teams by connecting top talent with exciting opportunities.
You’ll thrive in our fast-paced, high-growth environment — ready to roll up your sleeves, think strategically, and deliver results under tight deadlines.
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O time de Creative Hub, do Marketing da 99, está em busca de um Estagiário de Projetos e Operações que seja uma pessoa organizada, proativa e mão na massa para apoiar na execução e manutenção dos fluxos do time criativo. Somos um time diverso e multidisciplinar focado em impulsionar o crescimento da marca e dos negócios por meio de criatividade estratégica de alto impacto. Se você gosta de manter a rotina organizada, aprender sobre gestão de projetos na prática e atuar no suporte operacional do dia a dia, essa vaga é para você!
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Join our Pricing Team in Mexico, where you'll optimize prices to boost key metrics and enhance user experience. You'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. This role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment.
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A 99Food está em busca de um(a) Gerente de Sales Tech & AI altamente analítico(a) e com forte perfil Builder para revolucionar a forma como nosso time comercial de campo (Business Developers) opera.
Nesta posição, você não será apenas um(a) gestor(a) de projetos, mas um(a) construtor(a) de soluções. Seu principal objetivo será conectar tecnologia, inteligência artificial e automação aos desafios reais do nosso modelo de Route-to-Market. Queremos alguém capaz de colocar a mão na massa para desenvolver agentes inteligentes, estruturar dados e automatizar processos, transformando a nossa máquina de vendas externas na mais eficiente e...
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Na 99Food, o nosso time comercial de campo (Business Developers) é o coração da nossa expansão e relacionamento com os restaurantes parceiros. Estamos em busca de um(a) Manager de Route-to-Market (RTM) para assumir a liderança estratégica dessa engrenagem.
O principal objetivo desta posição é desenhar e medir a eficácia da estratégia da área, garantindo o máximo nível de performance e produtividade. Você será responsável por transformar dados e inteligência de mercado em direcionamentos táticos, maximizando a eficiência de uma grande estrutura de campo.
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Role Overview
As part of the Regional Merchant Operations team in Brazil, you will focus on merchant acquisition. Your core objective is to grow the number of active merchants on the platform.
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Estamos buscando un Fraud Detection Analyst para unirse a nuestro equipo en Didi. En este rol buscamos un analista con experiencia en gestión de riesgos para operar las alertas de las transacciones con tarjeta de crédito, ponerse en contacto con el titular de la tarjeta para confirmar la información de la transacción, resolver problemas de autorizaciónes y responder a métricas de pérdidas clave mientras se mantiene una experiencia de usuario positiva.
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The Chargebacks & Investigations Manager provides direct operational leadership for the local Chargeback & Fraud Investigations team. Reporting to the Sr. Manager of Risk Operations, this role oversees end-to-end card issuer dispute processing, fraud investigations, representment, and pre-arbitration/arbitration proceedings.
The successful candidate will lead supervisors and operational analysts, optimizing workflow queues, enforcing strict scheme rule compliance (Visa, Mastercard), and integrating global quality assurance frameworks to drive high win rates and minimize operational write-offs.
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As a CX Operations Sr. Analyst, you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency.
This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.
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. Carteira com parceiros city key accounts para realizar consultorias periódicas focadas no crescimento da empresa e Parceiro
. Analises diarias para identificar oportunidades
. Pelo menos 2 anos de experiência na área de vendas.
. Produto: possui compreensão abrangente de nossos produtos, serviços e mercados-alvo. Compreende profundamente os impulsionadores do negócio e os objetivos.
. Aquisição de restaurantes: capaz de lidar com casos complexos envolvendo restaurantes ou contas.
. Engajamento de restaurantes: propõe soluções personalizadas aos restaurantes para que alcancem seu pleno potencial.
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As part of the Passenger Marketing team, you will support the day-to-day execution of marketing priorities for selected markets in Mexico and Colombia. Working closely with a Marketing Analyst and Senior Marketing Manager, you will help organize information, coordinate initiatives, and keep assigned workstreams moving from the initial request through execution and results reporting.
This is a learn-by-doing internship. You will begin with clearly defined support responsibilities and have the opportunity to take on more complex deliverables and greater ownership as you build your skills, demonstrate strong performance, and deepen your understanding of the business.
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As a Marketing Growth & Product Intern, you will join the Marketing Growth & Product team and report directly to the Marketing Manager Growth & Product. Our goal is to make DiDi the preferred choice for our users by showing the value of our products. In this role, you'll help turn data and insights into marketing programs that drive growth, engagement and loyalty. This role is for someone who is curious, analytical and creative, and who wants to see their work go live in the app and in market.
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You will lead the CX Data & Insights team supporting the fintech business, being able to interact with stakeholders from all over the world and generate directly business impact.
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Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi’s delivery business in Mexico.
The successful candidate must be able to conduct data driven analysis, gather and consolidate relevant data using various sources and...
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As part of the Enablement & Critical Channels team, you will be responsible for supporting the design and implementation of processes and strategies aimed at protecting the company's brand reputation, with a focus on critical channels such as Social Media (Instagram, Facebook, TikTok, and X) and Reclame Aqui (Brazil). These initiatives will support different business lines and regions, including Brazil and Latam.
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At 99 for Business, our mission is to help companies transform corporate mobility through technology, delivering a better experience, greater efficiency, and cost savings.
As an...
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Tu principal misión será actuar como el corazón logístico y analítico de nuestras iniciativas. Buscamos a alguien con excepcionales habilidades de organización, atención al detalle y pasión por los datos, que nos ayude a garantizar que cada evento y experiencia de los empleados sea impecable y medible.
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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La función principal de un BD Hibrido es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food, así como tambien ser dueño de su area y detectar clientes potenciales para afiliarlos a la plataforma.
Un Hibrido debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
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A posição de Executivo Comercial tem o foco principal em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas.
Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas às necessidades específicas de cada parceiro. Com uma abordagem consultiva, será essencial compreender o ecossistema e os desafios diários de um estabelecimento.
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The Lead Acquisition & Intelligence team is responsible for identifying and qualifying the right merchants to join our platform, ensuring that sales teams focus on the most relevant opportunities. As a Market Intelligence Analyst, you will deep-dive into competitor landscapes, market trends, and coverage gaps to deliver actionable intelligence that shapes our merchant acquisition approach.
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As a Marketplace Operations Intern, you will join 99’s Marketplace Operations team, whose primary goal is to improve the efficiency of our two-wheeler operations. You will also help foster 99’s data-driven culture by conducting analyses, generating insights, and supporting data-informed decision-making in day-to-day operations.
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As a Strategy BP Intern at DiDi, you will support strategic planning and cross-functional decision-making to improve business efficiency and accelerate product-market fit across ride-hailing, delivery, and mobility services; your work will directly influence go-to-market priorities, resource allocation, and KPI trajectories. You will join the Strategy & Business Planning team, providing analytical rigor and operational insight to translate senior leadership strategy into measurable initiatives that drive revenue growth, cost optimization, and user retention.
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We are looking for a motivated and detail oriented Marketing Operations Intern with a strong focus on finance and procurement processes. In this role, you will support budget management, financial analysis, and vendor coordination to ensure smooth operations between marketing, finance, and procurement teams. You will also contribute to process automation that would help generate business insights that improve decision making.
This role is a great opportunity to understand how a large Marketing organization operates behind the scenes, gain exposure to different stakeholders and develop strong operational, analytical and problem solving skills.
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O(a) Business Development Híbrido na DiDi será responsável por expandir parcerias comerciais estratégicas e aumentar a adesão de motoristas e usuários em mercados regionais, combinando atuação remota com visitas presenciais às principais operações; o impacto mensurável inclui crescimento de GMV (valor bruto de mercadoria) por região, aumento do número de parceiros ativos e melhoria nas métricas de retenção de drivers em 6–12 meses. A posição integra a equipe de Parcerias e Expansão Comercial, com missão de acelerar a tração local, adaptar ofertas de produto às necessidades do mercado e contribuir diretamente para a conquista de participação de mercado e rentabilidade sustentável da DiDi em níveis regionais.
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Se para você a tecnologia existe para melhorar o caminho da vida, para o nosso time também: Seu Caminho, Nossa Jornada.
Acreditamos na tecnologia que conecta gente boa no que faz e que vive a diversidade para criar e compartilhar até os caminhos que a gente (ainda!) nem sabe quais são. Trabalhamos para gerar valor não só para os nossos usuários, mas, sobretudo, para as comunidades que servimos e toda a sociedade, tornando a vida das pessoas melhor com serviços que facilitem seu dia a dia - seja com serviços de mobilidade e entrega (99) ou pagamentos digitais (99Pay).
Para facilitar a vida de milhões de...
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We are looking for an experienced and data-driven operations senior manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention.
As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams...
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Você fará parte do time de Marketing da 99Entrega, apoiando o desenvolvimento e a execução de iniciativas focadas no crescimento do negócio e no fortalecimento do relacionamento com motoristas, estabelecimentos e outros públicos estratégicos.
Essa é uma oportunidade para ganhar experiência prática em diferentes temas de Marketing e Supply, incluindo CRM, campanhas, análise de performance, comunicação e projetos multidisciplinares. Você trabalhará em parceria com diferentes times e terá a oportunidade de entender, na prática, como Marketing contribui para o crescimento do negócio em um ambiente dinâmico.
Buscamos uma...
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Como Coordenador(a), você será o estrategista por trás do nosso algoritmo reputacional. Sua missão é garantir que a operação mantenha os mais altos níveis de excelência (foco no Selo RA1000), enquanto otimiza processos para que não exista backlog crítico. Nosso time é...
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A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99. Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.Você será o principal ponto de contato para nossos parceiros, garantindo uma comunicação próxima e contínua para gerar insights estratégicos, atender às suas necessidades e desenvolver planos de ação para crescimento e uma experiência aprimorada do...
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CX is a key to deliver a great experience to our customers. Our team is BIG and full of people passionate about delivering a WOW service to our clients! In this position, you will be working directly with the CX & Relationship Manager for Brazil region managing our various BPOs. You will work every day to improve our Customer Service Experience in the different countries where DiDi has services in Latin America. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!
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As a CX Strategy Intern at DiDi, you will support the Customer Experience Strategy team in planning, research and execution initiatives to improve end-to-end user and partner journeys across multiple products and markets. You will join a cross-functional team whose mission is to design scalable, data-driven CX programs that reduce friction, increase platform trust, and align localized experience improvements with DiDi’s global growth and safety priorities.
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We are looking for a results-oriented Strategy and Planning Senior Analyst to join our team. This role operates at the intersection of Finance, Operations, and Strategy, with a strong focus on execution, performance tracking, and cross functional coordination to support the company’s growth priorities across multiple business units.
The ideal candidate is a senior analyst with a hands-on approach and strong analytical skills, responsible for structuring planning cycles, tracking key metrics, developing analyses and business cases, and working closely with cross-functional teams to ensure initiatives are delivered on time and with impact. This role requires the ability to translate strategic guidelines into clear action plans, support...
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We are looking for a Key Account Analyst to focus on national and international food industry brands. The Key Account Analyst will work closely with the Key Account Manager and the business strategy team to reach the growth potential and maximize the coverage of key accounts. In long-term plan, a KA specialist needs to interact with the clients to support their business growth based on our platform activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA manager.
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La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio /...
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You will partner closely with business leaders to drive the people's agenda, organizational effectiveness, and workforce priorities across fast-paced operational teams. This role is responsible for translating business priorities into people solutions, strengthening leadership and team capabilities, and ensuring high-quality execution of core HR processes. The role requires strong business acumen, ownership, and the ability to influence leaders in a multicultural and highly dynamic environment.
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a más personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto Post Loan Team Leader de cobranza.
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The Customer Experience Coordinator will work within the Social Media channels, leveraging listening tools, monitoring the quality of interactions, and tracking CX metrics to identify opportunities and mitigate reputational risk for the brand. Social media insights remain the core of the role, and the ideal candidate also brings working familiarity with insights work more broadly: light user research, data analysis, and AI tools that help scale and enrich the team's output. A strong analytical background and a deep understanding of social media platforms are essential to drive impactful decisions.
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This role focuses on improving merchant health for our international food delivery business. You will help track key merchant metrics, identify risks and issues, and support initiatives that improve merchant performance and long-term growth.
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About the Role We are looking for a Vendor Strategy Analyst to oversee the governance of tools, vendor processes, and financial controls. This role demands a high level of autonomy, critical thinking, and a sharp analytical mindset to manage complex payments, validate billing, and ensure flawless invoice approval workflows. You will go beyond operational support, acting as a key driver for process improvement, cost reduction, and strategic platform management alongside cross-functional teams.
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We are looking for a highly structured, process oriented, and results driven professional to join the team responsible for strengthening operational excellence across our field operations. This role will play a key part in designing, standardizing, and continuously improving processes, routines, and playbooks, ensuring that field teams operate with clear guidelines, consistent execution standards, and scalable ways of working.
In this position, you will translate business and operational needs into practical field processes, define operating routines and governance mechanisms, and develop playbooks, guidelines, and tools that support teams in their day to day execution. You will work closely with field leadership and cross-functional teams to identify...
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Being part of the Marketplace Team is developing one of the main cornerstones of the business: supply. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our drivers and passengers and allocating supply in an efficient and timely manner to support all User’s experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a driver, passenger, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent...
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O time de Offline Acquisition é o motor de crescimento da nossa base de motoristas. Nesta função, seu escopo será garantir a aquisição de novos motoristas através da gestão de parceiros (BPOs/BDs). Esta é uma posição de ritmo acelerado e alta cobrança operacional, onde você fará a gestão à distância de operações distribuídas em diversas cidades. O desafio é orquestrar fluxos, assegurar que os processos aconteçam dentro dos SLAs e combinar visão analítica com uma...
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As a Sr. Recruiter, you will play a critical role in building high-impact teams across our organization. You’ll be responsible for identifying, engaging, and nurturing top talent in competitive markets, acting as a strategic partner to recruiters and business leaders for complex and critical roles.