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We are looking for a Quality Assurance Senior Analyst responsible for building and maintaining relationships with other areas within the company to guarantee our quality standards and customer experience satisfaction. If you love building things from scratch, leveraging cutting-edge technology, and working with a diverse, top-talent team, this might be the ideal job for you!
As a Quality Specialist, you will lead quality projects which will directly affect our customer experience as well as the...
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As a CX Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our users experience as well drive efficiency for our business, generating impact for thousands of people!
You will play a key role in driving the performance and evolution of our Service Delivery operations, going beyond operational tracking by combining data analysis, process optimization, and strategic insight to enhance how we deliver support to our customers.
Reporting to the Service Delivery Manager, you will work cross-functionally with key stakeholders (L&D, QA, WFM, etc.) to proactively identify performance gaps, uncover opportunities,...
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La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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- Build and manage a 150 person fraud operations team; define KPIs, SLAs, and performance frameworks
- Develop and optimize transaction fraud detection rules and strategies; dynamically adjust risk parameters
- Lead end-to-end investigation of complex fraud cases (ATO, application fraud, friendly fraud, etc.)
- Own the chargeback dispute process; develop rebuttal strategies and manage Mastercard/Visa relationships
- Conduct operational-level AML transaction screening; support the Compliance Officer on regulatory reporting
- Deliver regular management reporting on fraud losses, team KPIs, and risk exposure.
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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Become a strategic Business Partner in the creation of stakeholder value by leveraging data to deliver insightful, timely, and accurate information and recommendations that lead to customer-centric improvements in the operation of DiDi’s Fintech business.
The successful candidate must be able to conduct broad and deep-dive analysis, gather and consolidate relevant data using various sources and data-manipulation tools, identify key insights and present findings to team and other stakeholders, demonstrating attention to detail, data-driven thinking, clear communication and strong business acumen.
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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The Risk Management team is responsible for managing diversified risk and operation affairs associated with our products and business flows, ranging from payment risk, fraud risk, credit risk to compliance and security risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk investigation operation to investigate the fraud cases and dealing with the risk account and response for key loss metrics while maintaining a positive user experience.
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O(A) AI Creative Designer atuará em um hub de criação da 99Pay voltado para campanhas de operações/performance. Com perfil criativo e forte senso estético, você irá criar e desdobrar campanhas a partir de key visuals e guidelines, unindo a expertise visual ao poder das novas tecnologias.
O diferencial desta posição é a integração de Inteligência Artificial Generativa no fluxo de criação e a curadoria técnica/estética para aprovação de peças de mídia online, garantindo que a performance do grupo DiDi e a essência da marca 99Pay caminhem juntas.
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You will join the team responsible for building and executing the marketplace strategy for DiDi Premier, our flagship high end product designed to redefine urban mobility through a better and more reliable experience.
Our mission is to create the right market conditions for passengers to consistently receive a premium experience, while enabling Premier drivers to maximize earnings in a sustainable way. This requires thoughtful design and ongoing optimization of how supply and demand interact across cities.
We are looking for a data driven intern to support the evolution of the DiDi Premier marketplace. In this role, you will work at the intersection of strategy and operations,...
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We are looking for a HRBP Intern to join our global IBG structure, collaborating with different business areas to support people-related topics and drive HR initiatives.
In this role, you will act as a point of contact for your assigned areas, serving as a local, on-the-ground HR presence while also operating within a global scope. You will ensure close alignment with stakeholders, helping connect day-to-day HR needs with global practices and processes.
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Do you love the pulse of São Paulo’s food scene? We are looking for a dynamic leader to join our Commercial Team! Your mission is to drive our growth by bringing our solutions to the heart of the city—the diverse and vibrant restaurants that define São Paulo’s neighborhoods.
In this role, you are more than a manager; you are a market builder. You will lead a team that serves as the face of our brand, spending time on the ground, engaging with business owners, and showing them how our technology can truly transform their daily operations. We move fast, use data to stay ahead, and believe in the power of real relationships. If you have high...
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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As the Inside Sales Team Manager, you will take full ownership of the inside sales business in Brazil, leading the strategic execution, operational management, performance oversight, and team leadership of our food service SaaS inside sales operation.
Leveraging both company-supported resources and proactively generated leads, you will drive large-scale business growth through the development of a standardized inside sales framework and refined operational processes. In this role, you will play a critical part in supporting the company’s overall sales objectives by ensuring strong execution, operational efficiency, and sustainable team performance.
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As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.
This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of
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As the on-site representative of DiDi’s Safety Response organization at the BPO delivery center, you will be responsible for overseeing daily operations, ensuring service quality, and driving execution excellence.
This role serves as a critical bridge between centralized strategy (Policy / SOP) and frontline execution (Agents), ensuring that safety-related cases are handled with high standards of quality, efficiency, and compliance, while continuously improving user experience.
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We are seeking a KA Integration Specialist to join our Key Account Support team, focused on enabling and maintaining seamless integrations for strategic partners. This role is critical in ensuring that key accounts can successfully onboard, operate, and scale within our platform through effective coordination between technical and business stakeholders.
KA Integration Specialist will collaborate closely with Commercial, Product, Engineering, and Strategy teams to deliver high-quality integration support, resolve operational challenges, and drive continuous improvement in partner performance. This position offers strong exposure to cross-functional work and...
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From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks.
As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product, sales and operations teams. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday. Be prepared for a hectic, fast paced and challenging environment.
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Estamos em busca de um analista de operações com foco no cliente para se juntar à nossa equipe da 99Food Delivery. Nossa missão é construir a melhor experiência para os nossos entregadores e impulsionar um crescimento estratégico e sustentável.
Neste cargo, você trabalhará em projetos estratégicos interfuncionais e será responsável por apoiar análises de dados que ajudarão a moldar nossa estratégia de negócio. Isso inclui a criação de hipóteses de negócio, testá-las e desenvolver soluções para alavancar nosso crescimento. Consequentemente, você poderá...
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We are looking for a customer-centric operations manager to join us...
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- Multimedia Moderation: Support DiDi Food’s LatAm operations by auditing and labeling merchant content (visuals & text) to ensure quality.
- Process Optimization: Develop and refine labeling SOPs and quality standards. Translate hands-on experience into structured guides and provide actionable feedback for workflow improvement.
- Data Insights: Perform QA sampling and data tracking. Analyze operational trends through the lens of regional cultural differences to solve business-critical issues.
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- Multimedia Moderation: Support DiDi Food’s LatAm operations by auditing and labeling merchant content (visuals & text) to ensure quality.
- Process Optimization: Develop and refine labeling SOPs and quality standards. Translate hands-on experience into structured guides and provide actionable feedback for workflow improvement.
- Data Insights: Perform QA sampling and data tracking. Analyze operational trends through the lens of regional cultural differences to solve business-critical issues.
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O estagiário de Pricing terá um papel fundamental no suporte à análise de dados e na manutenção de nossas estratégias de competitividade. Você ajudará o time a monitorar tendências de mercado e a garantir que nossas decisões de preço sejam baseadas em dados sólidos. É uma oportunidade incrível para aprender como modelos de precificação funcionam na prática e colaborar com diversas áreas da companhia!
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As a Sales Offline Manager at DiDi, you will lead regional, field-facing sales initiatives that drive merchant and partner acquisition, retention, and offline activation to increase trip supply and revenue across ride-hailing and mobility services; your measurable impacts include monthly new-partner onboardings, partner activation rate, and incremental GMV from offline channels. You will join a cross-functional Regional Sales team focused on deepening local market penetration, strengthening partnerships with fleet operators, corporate clients, driver hubs, and city stakeholders to support DiDi’s strategic growth and operational reliability.
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Join our Operations team and play a key role in shaping DiDi’s regional strategy in Spanish Speaking LatAm. This position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. If you're passionate about creating insights, strategy frameworks, data analysis and building win-win relationships with stakeholders, we'd love to hear from you.
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This Customer Success Senior Manager will play a central role in steering our long-tail restaurant portfolios, leading regional teams and BPOs, and designing the commercial routines and processes that keep the operation disciplined, scalable, and predictable.
Deep familiarity with the food service and delivery-aggregator ecosystem is essential to succeed in this role.
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Customer experience is fundamental to providing a great experience for the millions of people who use our services. Our team is BIG, collaborative, and full of people passionate about building exceptional journeys for our users.
In this position, you will be a key player in structuring and governing our initiatives, and working with cross-functional teams to design, implement, and optimize processes that directly impact our CX operations. We are looking for a leader capable of managing and developing their team, with strong skills in project management, process mapping, and implementing governance structures, passionate about organization, efficiency, people development, and transforming the customer experience through an engaged team and well-defined...
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The Risk Strategy KYC team is responsible for developing risk strategies for our products and business flows, including both fraud risk and credit risk. The team tracks industry-leading technologies and adopts innovative, state-of-the-art methodologies to address the new challenges emerging in the fintech industry, with the goal of protecting sustainable growth and maximizing business outcomes.
We are looking for an experienced risk professional to own end-to-end risk policies and responses for key loss metrics while maintaining a positive user experience.
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La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
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¿Eres un apasionado del cierre de acuerdos con una motivación imparable por conquistar nuevos mercados? En DiDi Food buscamos un Business Developer Hunter que lidere nuestro crecimiento identificando, convenciendo y sumando a los mejores restaurantes de la ciudad.
La función principal de un BD Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
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O time de pós-venda do 99Abastece é responsável por desenvolver e gerenciar o portfólio de postos parceiros da plataforma, garantindo crescimento sustentável e geração de valor para os parceiros e para os usuários.
Nesta posição, buscamos um perfil farmer, para atuar como consultor estratégico, analisando dados de performance e construindo planos de ação para maximizar resultados dos parceiros dentro da plataforma.
Essa é uma posição exclusiva para Pessoas com Deficiência.
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We are looking for a Strategy & Planning (S&P) Intern to join our team. This role sits at the intersection of Finance, Operations, and Strategy, offering exposure to key business routines and supporting initiatives that drive the company’s growth across multiple business units.
The intern will support the team in organizing data, updating reports, and assisting in the monitoring of key metrics. They will also help prepare basic analyses and presentations, contributing to ongoing projects and planning cycles.
This is a great opportunity for someone who is curious, organized, and eager to learn in a fast-paced...
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Como Estagiário de Marketing - Compras na DiDi, você apoiará no lançamento do novo serviço da 99 em cidades pelo Brasil, além de campanhas e ações em parceria com stakeholders importantes. Além disso, ajudará na consolidação de resultados e aprendizados e dará suporte a atividades de gestão da área, como aprovações de artes e controle de pagamentos de fornecedores. Tudo isso em um ambiente dinâmico, colaborativo e de interface direto com diversas outras áreas da companhia.
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Buscamos um(a) profissional que combine experiência em relações governamentais com fortes capacidades estratégicas e operacionais para apoiar a execução e a efetividade do time de Políticas Públicas no Brasil.
Esta posição atua na interseção entre política pública, estratégia e operações, funcionando como um eixo central de coordenação das prioridades, do planejamento e da execução do time. A pessoa será responsável por traduzir dinâmicas políticas e regulatórias complexas em prioridades claras, planos estruturados e resultados mensuráveis, garantindo alto...
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You will partner with HR colleagues locally and globally to develop and implement HR programs directly aligned to business strategy including: performance management, career development, cultural initiatives.
As HRBP, is expected for you to like to be part of the business strategy and actively contribute to the business agenda.
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo...
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We are looking for a responsible Sr Quality assurance specialist in the Chargeback or Fraud.
- The position is complex. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area
- The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct Chargeback/Fraud process.
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Being part of the Sales Operations team for DiDi Food will give you the unique opportunity to help drive growth in one of the fastest-growing companies in LATAM. You will have the opportunity to work in a tight team, where you will have a clear impact on the launch, development and growth of the DiDi Food business in LATAM. Be prepared for a hectic, fast-paced, and challenging environment. You´ll never have a dull moment!
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Sobre el equipo: Sumérgete en el centro neurálgico de nuestras operaciones en SSL (Spanish Speaking LatAm). Nuestro equipo es responsable de supervisar el producto y el rendimiento del negocio en más de 9 países de la región. Actuamos como el puente entre la estrategia regional y la ejecución local, asegurando que nuestro servicio de ride-hailing sea la opción preferida para millones de usuarios.
Sobre el rol: Como
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As a Senior Manager – Franchise Development, you will build and scale DiDi’s partner and franchise ecosystem to drive sustainable acquisition and lifecycle management in Argentina. You will lead a high-performing team focused on Franchise Hunting, Setup, and Management, ensuring partner-led operations deliver strong results, follow DiDi standards, and scale reliably across multiple cities in Argentina
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As a Sr. Talent Acquisition Consultant/ Partner, you will play a critical role in building high-impact teams across our organization. You’ll be responsible for identifying, engaging, and nurturing top talent in competitive markets, acting as a strategic partner to recruiters and business leaders for complex and critical roles.
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Bridging the gap between backend infrastructure and front-line business needs, this role synthesizes technical requirements with merchant insights. Our goal is to transform complex platform architecture into intuitive tools that empower partners to scale.
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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Estamos buscando um Analista Sênior de Operações de Backoffice altamente analítico e focado em processos para se juntar à nossa equipe de Qualidade de Restaurantes. Neste papel fundamental, você será essencial na definição, estabelecimento e supervisão de tarefas cruciais para o sucesso do nosso marketplace. Seu foco principal será supervisionar nossa equipe responsável pelas tarefas de backoffice, garantindo que o desempenho esteja alinhado aos nossos padrões rigorosos e impulsionando a melhoria contínua por meio de insights baseados em dados. Se você é apaixonado por estabelecer altos níveis de excelência operacional, otimizar equipes e utilizar dados para...