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The CX Escalation Analyst focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The analyst will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service, efficiency, and performance. The ideal candidate must be organized, detail-oriented, adaptable to change, and possess strong communication skills. Additionally, they must be capable of managing time efficiently while handling multiple tasks, with a problem-solving mindset that includes conducting root cause analysis and driving process optimizations.
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Como Gerente de Relações Governamentais | Engajamento Local e Regional, o(a) profissional será responsável por apoiar o desenvolvimento e a implementação de estratégias, planos de ação e iniciativas de relacionamento institucional da 99 com autoridades públicas e demais stakeholders nos níveis estadual e municipal.
A...
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Como Gerente de Relações Governamentais | Engajamento Local e Regional, o(a) profissional será responsável por apoiar o desenvolvimento e a implementação de estratégias, planos de ação e iniciativas de relacionamento institucional da 99 com autoridades públicas e demais stakeholders nos níveis estadual e municipal.
A posição integrará a...
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The role is a very dynmaic role, acting as sergeant at arms for internal and external commuinaction within the customer experience and customer service team within the region of Egypt and Australia and New Zealand
Manage and create permission for and enablement for CSR and internal team memebers, you will be responible for service defects, credentails management , as a team memeber you will be participating in our local and global initiatives
You have to gain knownledge and then mastery for our tools and portals
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We are the Workforece Management team, a global supporting area of the Customer Experince (CX) organization in Didi IBG. We are responsible to ensure that we have the right amount of people (customer service support), at the right time and at the right place to efficiently meet all our customer demands. We are looking for a Workforce Management Analyst that will be responsible lead the Planning and Real Time Monitoring process, by designing the process and ensuring the teams are monitoring the queues and schedule adherence in real time, understanding the behaviors and gaps compared to the forecast to help build the proper action plans to make sure our customers are being able to solve their issues in a timely manner. Will also support on the HC planning...
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About the Role
We are looking for a Sr. Analyst that can join the Regional Social Media Team to help us become a social first brand, that drives the way we connect with users at a whole new level across Spanish Speaking Latam (SSL). Reporting directly to the Regional Manager Social Media SSL, the Senior Social Media Analyst plays a critical execution and analytical role. You are not a passive brief executor; you operate with structured thinking, analytical rigor, and creative ownership. You will turn strategic frameworks into daily platform tactics, independently manage medium-sized project workflows, filter agency deliverables, and diagnose campaign effectiveness through data.
The 5 Core Pillars of Success
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- Own and lead initiatives to improve payment success rates, optimize transaction flows, and enhance operational resilience across various payment methods (e.g., cards, PIX, and alternative payments).
- Act as the subject matter expert on payment performance, working cross-functionally with product, risk, legal, compliance, and treasury teams to identify and implement improvements.
- Monitor key performance indicators, analyze trends, and use data to inform decisions and advocate for changes that enhance user experience and business outcomes.
- Manage relationships with external payment service providers, acquiring banks, and card schemes—ensuring alignment on strategic priorities, issue resolution, and future roadmap collaboration.
- Stay ahead of...
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Joining the Fleet Team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role, driven by data, requires a combination of consumer-focused analytical thinking and strong interpersonal skills. You'll work closely with a dedicated team to build and manage DiDi's business across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!
The Vehicle Solutions team plays a crucial role in DiDi’s continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining additional supply.
Ideal candidates should have strong strategic thinking and analytical abilities, excellent time management and...
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Join our Resource Optimization Team in Mexico, where you'll optimize prices to boost key metrics and enhance user experience. You'll develop playbooks, frameworks, and tools while collaborating with operations teams to execute impactful strategies. This role is perfect for someone passionate about influencing business outcomes in a fast-paced, data-driven environment.
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Alianza is a startup team inside DiDi building a new logistics supply model in Mexico from the ground up. This internship sits at the operational core of that model — the daily work of making sure partners get paid correctly, accounts run cleanly, and problems get caught before they become expensive.
It is not a shadowing role. You will own real recurring processes from week one, and the quality of your work is visible to the people it affects: fleet partners waiting on a statement, operators waiting on an answer.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
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DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading company in smart transportation, food delivery, and app-based payment services. Every day, we make life easier and better for millions of people. By joining DiDi, you will become part of an open, inclusive, and diverse community of more than 12,000 employees worldwide. From day one, you will find a collaborative global culture where your responsibilities have a direct impact on the company's strategy and growth.
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We are looking for a Quality Assurance Team Specialist to be the technical architect of our customer experience standards. While our operational team focuses on high-volume quality reviews , you will be responsible for the methodology, the accuracy of our evaluation tools, and the deep-dive analysis that drives business efficiency. This is a role for someone who doesn't just see a mistake but wants to master the data to understand exactly what caused it.
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En DiDi Food, estamos transformando la manera en que la tecnología conecta a los restaurantes con sus clientes. México es un mercado importante y, debido al crecimiento constante, siempre estamos buscando a los mejores Farmers Hibridos del mercado para integrarse a nuestro equipo.
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We are seeking a detail-oriented and motivated Information Security Expert to join our Fintech Information Risk & Security Tech team in Brazil. This role focuses on ensuring data security compliance and risk remedation within our BPO (Business Process Outsourcing) operations management. You will be responsible for implementing BPO security governance, workplace(site) security check, personnel access control and indentity management and ensuring that our BPO partners adhere to our security standards. And Vendor risk assessement, Vulnerability management, Regulatory analysis and audit response.
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The Payroll Specialist is responsible for the end-to-end administration and execution of payroll operations for employees in Mexico, ensuring compliance with Mexican labor laws, tax regulations, social security obligations, and internal company policies. This role owns the full payroll lifecycle, from employee onboarding through offboarding, while partnering with HR, Finance, Tax, Benefits, Legal, and external payroll vendors to deliver accurate and timely payroll processing.
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Joining the Driver Growth team offers a unique opportunity to contribute to the growth of one of the fastest-growing companies. This role is driven by data analytics, quality management, and operational problem-solving, and requires a combination of strong analytical thinking, a builder's mindset, and the ability to work across countries and stakeholders. You'll work closely with a dedicated team to monitor, understand, and improve DiDi's driver experience across all Spanish-speaking LATAM (SSL) regions. Expect a fast-paced, dynamic, and challenging environment with never a dull moment!
Driver Growth plays a crucial role in DiDi's continued expansion throughout SSL by focusing on strategies for acquiring, converting, and retaining supply — this role...
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From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
Being part of the Passenger Growth Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Play a leading role in driving revenue growth and profitability by interpreting market trends and competitor pricing strategies. This role involves owning the development and implementation of pricing models, strategies, and recommendations that align with the company's goals and market positioning. Lead collaboration with cross-functional teams, including marketing, finance, categories, and product, to ensure pricing decisions are strategically sound and commercially impactful.
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The On Field Sales Trainer is responsible for ensuring consistent execution of the Sales SOP through field auditing, documented Accompany Visits, coaching, capability development, and operational control. The role serves as the auditor of commercial execution by documenting Sales SOP compliance through structured Accompany Visits, validating field performance, identifying execution gaps, coaching BDs and BDMs, and ensuring scoring consistency across the sales organization.
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The On Field Sales Auditor is responsible for ensuring consistent execution of the Sales SOP through field auditing, documented Accompany Visits, coaching, capability development, and operational control. The role serves as the auditor of commercial execution by documenting Sales SOP compliance through structured Accompany Visits, validating field performance, identifying execution gaps, coaching BDs and BDMs, and ensuring scoring consistency across the sales organization.
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The User Growth Sr. Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line of grocery. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage user growth and influence user behavior.
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The User & Merchant Growth Senior Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage the user base and influence behavior.
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As a Brand Marketing Manager, you will play a key role in driving the development and execution of the brand marketing strategy. Reporting to the Senior Brand Manager, you will independently own and lead key brand initiatives and campaigns, translating business objectives and consumer insights into impactful marketing strategies and executions.
You will work closely with cross-functional teams, agencies, and external partners to develop and deliver integrated marketing campaigns that strengthen brand awareness, drive customer engagement, and support business growth. The role requires a strong balance of strategic thinking, creative excellence, commercial understanding, and hands-on execution, with the opportunity to work in a fast-paced, multinational and...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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This position is part of our CX Service Strategy team, where you will join a diverse, multinational group responsible for:
a) enhancing automated solutions through intelligent channel strategies and continuous improvement;
b) ensuring the best possible experience for users in our help center, thinking in the short term and long term vision;
c) design optimal and efficient process
In this role, you will focus primarily on our Food business, work closely with cross-functional teams and build strong relationships with key stakeholders.
As senior analyst, you will be responsible for driving process redesign and product operations projects. You will analyze complex data to identify optimization opportunities and implement...
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The Challenge Ahead
As a Coordinator, you will manage the strategic direction and daily workflows of DiDi's Driver Center hubs across the MAC region. This operational scope covers roughly seven sites spanning three nations, championing various business verticals. Primary duties consist of the following:
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Formulate and monitor critical performance metrics (KPIs) alongside implementing iterative workflow refinements to deliver an exceptional journey for our users.
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Identify core operational risks and key expansion paths to advance DiDi's geographical reach and service capabilities area-wide.
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The CX Community Sr Analyst will be responsible for managing agents to execute a program aimed at improving the Early Life Cycle experience for drivers, specifically in SSL (Spanish Speaking Latin America). This role involves understanding the customer journey, ensuring continuous improvement, and being capable of iterating on agent deliverables to maximize impact.
The primary responsibilities of this position include the following:
- Guide and assist an agent team in executing onboarding and engagement initiatives for new drivers.
- Formulate, assess, and refine training content and operational deliverables to boost driver satisfaction and activation rates.
- Evaluate operational statistics and user feedback to uncover optimization areas and enhance...
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We are looking for a highly capable and experienced Senior Analyst to specialize in our Operations function. This is a critical role for an experienced team member who will act as a specialist in a core functional module.
You will be expected to independently execute complex operational tasks, manage dedicated workstreams, and play a key role in large-scale projects. Success in this role requires not only efficiency in execution but also a strategic mindset to constantly analyze, diagnose, and suggest methods of optimization to existing processes and playbooks. You will solve complex problems with limited guidance, driving efficient execution and measurable results across the organization.
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Você fará parte do time de Sales Planning da 99 Entregas B2C, área responsável por estruturar, escalar e sustentar o modelo de Revenue Operations da divisão logística. O time atua garantindo a conexão entre estratégia comercial, inteligência de dados, precificação e performance de contas.
Como Analista Sênior de Revenue Management, você será o braço direito analítico dos Executivos de Vendas (AEs) no pilar de aceleração e expansão de contas (Farmer/Growth). Seu objetivo principal será capacitar o time comercial com diagnósticos e estratégias para que as contas acelerem o tempo de onboarding e atinjam o volume...
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Serás el socio estratégico de los restaurantes del sur de la CDMX. A través del análisis de datos, la negociación de promociones y la planeación de campañas comerciales, asegurarás la retención, el crecimiento y la rentabilidad de las cuentas activas de tu portafolio, así como la integración de nuevos clientes clave.
Tus principales responsabilidades:
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Consultoría basada en Datos: Analizarás a fondo el portafolio de restaurantes, monitoreando KPIs clave (volumen de órdenes, ticket promedio, conversión, tiempos de...
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Acerca de la empresa:
Somos una empresa internacional de tecnología que está reinventando nuestra industria, a través del poder de los datos. Estamos acelerando nuestra huella global con operaciones en múltiples países y estamos buscando expandir nuestro equipo comercial para continuar con este crecimiento acelerado.
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Estagiar no time de Commercial Planning da 99 te dará a oportunidade incrível de acelerar o seu desenvolvimento em uma área altamente estratégica! Você vai mergulhar no universo de Sales Ops e CRM, trabalhando lado a lado com times e lideranças para mapear processos comerciais, identificar melhorias da operação e construir um funil de vendas poderoso. Os projetos e processos que você atuará contribuirão diretamente para a expansão da DiDi na América Latina! 🚀 Aqui, você terá espaço para colocar a mão na massa! Queremos alguém...
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We are looking for talented professionals to join our Governance Business Solution team!
We are looking for a Business Solution Product Specialist to be the tactical and operational cornerstone of our Service Governance Business Solution team. In this role, you will act as the right-hand to the Area Manager, taking full ownership of detailed feature alignments and cross-functional execution for our Delivery verticals (Food, Groceries and Entrega).
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America — on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Legal Intern, you’ll handle real matters with care, keeping us compliant across markets, and learning how law works inside a company that never stops moving.
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
Following the Sales Intern career path, you will grow the side of the marketplace that doesn't ride or order — the restaurants, merchants and partners who make it bigger. You will help us translate complex data into clear stories for the commercial team and identify trends, spot alerts, and extract...
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Data & Analytics Intern, you will turn DiDi's raw data into the decisions that run a multi-country marketplace — from what a ride should cost to which experiment gets scaled. This role is built for people who trust a numbers and won't...
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America — on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone.
This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Finance Intern, you will build the models and frame the choices that decide where DiDi invests next, collaborate with cross-functional stakeholders, and gain valuable exposure to how financial metrics connect to operational performance in a real-world. You won’t just be watching...
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As an Operations Intern, you will bridge the gap between the digital marketplace and the physical world — the riders, drivers, couriers and restaurants who make it real. This role is built for people who knows the answer isn't always obvious and a decision made today changes tomorrow's numbers. Y
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Product & Design Intern, you will help decide what DiDi builds next and how it feels to the people who use it — from framing the problem to shipping the fix. This role is built for people who'd rather see their work live in the app...
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Working at DiDi means solving real problems for millions of riders, eaters, drivers and couriers across Latin America on one of the region's largest ride-hailing and delivery platforms, built to be every day better for everyone. This role is a unique opportunity to gain hands-on experience in a fast-growing, data-driven environment, where decisions doesn't stay in a deck — it ships to a real city before the week is out.
As a Marketing Intern, you will help DiDi show up where our customers already are — on the feed, in the inbox, on the street, behind the wheels — and prove it with the numbers behind every campaign. This role is built for those who wants to learn how to build campaigns that grow the platform;...
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La función principal de un BD Hybrid City Owner es desarrollar y crecer un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un city owner debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
Debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes asociados, aportando con visión estratégica a la mejora de su desempeño y por medio de una excelente atención al cliente, lograr el mantenimiento de relaciones comerciales exitosas a largo plazo. Adicional, mantener en crecimiento su...
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We are looking for a highly analytical, strategically minded, and results-oriented professional to join the team responsible for variable compensation across our field operations. This role will play a key part in designing, monitoring, and continuously improving incentive models, ensuring that targets, KPIs, and rules are aligned with business priorities and drive the expected operational behaviors.
In this position, you will transform data into actionable insights and recommendations, develop simulations and forecasts, monitor the performance of variable compensation cycles, and support leadership decision-making. You will also be responsible for the end-to-end governance of the process.
We are looking for someone who is highly organized,...
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As a User Operations Intern, you will support the Growth Ops team in driving user growth and engagement. You’ll gain hands-on experience in analyzing user data, designing promotional strategies, and coordinating cross-functional projects that improve the user journey. This is a great opportunity for someone who wants to learn how tech companies scale products and optimize operations.
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As a Merchant Operations Senior Analyst at DiDi, you will optimize merchant lifecycle performance across onboarding, activation, and retention to drive measurable increases in merchant revenue, completion rates, and consumer satisfaction; your work will enable scalable marketplace growth and improved unit economics. You will join the Merchant Operations team responsible for ensuring merchant quality, operational efficiency, and rapid expansion in both urban and suburban markets, directly influencing GMV (Gross Merchandise Value), average order value, and fulfillment reliability.
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We are seeking a highly skilled and motivated Security Analyst to join our team.
The ideal candidate will be responsible for ensuring the security and integrity of our InfoSec related systems, managing user identities, and implementing access controls. The role involves working closely with various departments to enhance security protocols and ensure compliance with industry standards and regulations.
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We are looking for a highly organized, proactive, and detail-oriented Executive Assistant to support our leadership team. This is a great opportunity for someone with 5+ years of experience who thrives in a fast-paced environment and is passionate about providing high-quality administrative and operational support.
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La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.