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The Backoffice CX team sits at the core of DiDi’s operational stability and customer experience. In this role, you’ll design and optimize end-to-end Backoffice processes, working closely with Operations, QA, Data, and Risk teams to reduce recontact and improve resolutivity. We’re looking for a proactive, structured, and analytical thinker who enjoys turning complex problems into clear, scalable processes. You’ll gain exposure to cross-functional stakeholders and play a key role in shaping how Backoffice CX operates and evolves.
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We are in search of a passionate entrepreneur with a proven ability to create exceptional services, elevate customer experiences, and champion a customer-centric culture within the company. If you are a strategic leader with a passion for CX, this is your opportunity to excel in the Credit Card industry.
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In this role, you’ll be at the forefront of designing and executing high-impact advertising strategies, working cross-functionally (Product, Marketing, Operations) and partnering with top-tier clients.
We’re looking for a strategic, data-driven, and resourceful trailblazer who thrives on challenges and is eager to elevate our Ads platform to the next level.
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We are seeking a highly skilled and experienced Research and Insights Manager to join our team. The ideal candidate will be responsible for leading the planning, execution, and governance of research initiatives and data analysis. This role requires close collaboration with cross-functional teams to identify business needs, generate insights, and deliver actionable recommendations that support informed decision-making.
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O time de Long Tail Expansion é responsável por expandir a presença do 99Abastece em novas cidades e regiões.
Nesta posição, o Business Development atuará inicialmente com foco em aquisição de postos e abertura de mercado (nível Nacional), com atuação intensiva em campo (viagens). Após os lançamentos da cidades, o profissional passará a atuar também na gestão e desenvolvimento da carteira de parceiros, em modelo híbrido (residência São Paulo/SP).
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Estamos buscando uma Analista com forte viés analítico e visão de negócios para integrar nosso time de Estratégia e Operações.
Esta posição atua de forma transversal, conectando inteligência de dados com a realidade do mercado para suportar a tomada de decisão da liderança.
Se você gosta de resolver problemas complexos, tem facilidade em navegar por grandes volumes de dados e busca impactar diretamente a eficiência e a competitividade do negócio em escala nacional, este é o seu lugar.
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A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados.
O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.
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As a member of the DriverLab team at 99abastece, you'll be at the forefront of innovation, driving exciting projects that directly impact our drivers. This is a unique opportunity to contribute to the growth of one of the fastest-growing companies in the industry.
As a Sales Manager, you'll play a key role in executing our business strategy, with sales being the heart of our operations and crucial to our success.
Our project is rapidly expanding, and we’re looking for talented individuals to help us structure and elevate our team’s performance. You will report directly to the Head of the Project and collaborate with a dedicated team focused on scaling the business in...
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In this role you will be able to develop within the Engagement team of Didi credit card. You will be part of Credit card core team and will be in charge of developing and implementing strategy on the business side. Business intelligence to improve metrics and design strategy is the core of this position. Our candidate will be working close to marketing, BI & partnership teams.
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You will join a dynamic and collaborative Service Improvement team within CX that works across countries and departments, with a shared commitment to elevating service quality and efficiency.
As a CX Service Design Coordinator, you will act as a bridge between operations and data, translating complex service processes into structured insights and scalable solutions.
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This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo.
BDRs at 99food are not just sellers — they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations.
The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and...
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Join our dynamic and innovative Courier Labs team, a part of the SSL Delivery division within DiDi. Our mission is to drive groundbreaking projects centered around couriers and delivery services. We are a group of global last-mile industry experts, united by our passion for innovation and our drive to push boundaries. If you thrive in a fast-paced, entrepreneurial environment and are ready to tackle the impossible, this is the place for you.
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Help us shape the future of food delivery in Mexico — one city at a time. As part of the Strategy BP team, you’ll be responsible for translating national priorities into actionable, high-impact strategies at the local level. You’ll work closely with City Managers and cross-functional teams to identify the biggest growth opportunities, focus execution, and drive real results across our most important regions
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99Abastece is an innovation-driven initiative inside DriverLab. In Fuel Ops, Continuous Improvement connects near-term delivery with long-term strategy—elevating processes, data governance, fraud prevention, and new capabilities that keep our marketplace efficient and resilient.
In this position, you would lead cross-functional improvements that streamline operations, harden controls, and scale new features—bridging Product, BA, Engineering, CX, and external partners.
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As part of the User Core Performance Team, you will support a data-driven group that partners closely with senior leaders and cross-functional teams across Latam. The team focuses on turning data into insights that drive business decisions, improve performance, and identify operational opportunities.
In this internship, you will gain hands-on experience working with real business problems, using data to support strategic initiatives and help optimize key processes across DiDi Food. You will work in a fast-paced, collaborative, and learning-oriented environment, where your ideas and analyses will have real impact.
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Our Sales team is essential to driving growth and ensuring the success of our business operations. As a Sales Manager, you will play a pivotal role in leading a high-performing sales team and executing commercial strategies to expand our client base and foster long-term partnerships. You’ll be responsible for overseeing the acquisition and growth of new clients, ensuring the delivery of personalized, effective solutions, and contributing to the overall business growth. This role requires a balance of strategic thinking, leadership skills, and operational excellence, all while working in a fast-paced, dynamic environment.
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This position is part of the Fuel Ops, the operations team behind 99Abastece, an innovative initiative from our DriverLab innovation hub. Our mission is to boost driver profitability and satisfaction through a well-balanced fuel marketplace.
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As a Procurement Intern you will be able to directly impact the successful development of the solutions and services which support our daily operations and growth strategy. You will research, evaluate, negotiate and buy products and services ensuring the best conditions are obtained. You will support several projects and lines of spend within several spend categories from Marketing, Food, Logistics, Insurance, Costumer Experience, etc.
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The Vehicle Solutions team plays a critical role in DiDi’s growth across Spanish-speaking LATAM by expanding and professionalizing vehicle supply through strategies focused on acquisition, conversion, launch, and scale. The team works at the intersection of growth, operations, and partnerships to build a sustainable fleet ecosystem.
As Head of Fleet Ecosystem Growth, you will lead the team responsible for sourcing new fleet partners and investors, launching fleets from 0→1, and scaling high-performing operations. You will manage a cross-functional team spanning business development, operations, and analytics,...
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Nesta posição, você não será apenas mais um estagiário - você será parte fundamental do time que ajuda nossas operações em cidades menores crescerem.
O time de Mobility - POC é responsável por acompanhar métricas e KPIs, analisar dados sobre a jornada...
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Commercial and sales mid-platform management experience
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As a Community Operations & Data Intern at DiDi, you will support the Driver & Community Operations (DK CO) team in optimizing driver performance, improving partner satisfaction, and ensuring compliance across large-scale ride-hailing and mobility services; your work will directly influence driver retention rates, on-time service levels, and localized operational efficiency. The team’s mission is to deliver a reliable, safe, and high-quality driver experience across markets by combining data-driven operations, field engagement, and scalable process improvements, and this intern role is critical for executing pilots, analyzing operational gaps, and rolling out improvements that can be scaled across cities.
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Marketplace Senior Analyst – Data Science (Bogotá,CO) Ready to turn data into action? Join DiDi Food LATAM and help reshape our operations strategy in main cities in LATAM.
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We are seeking a dynamic and energetic professional to join our company as a Programs Management Intern. In this role, you will have the opportunity to learn about our company, contribute to improving our payments process, and be a part of the disruptive evolution of our customer experience department. As an intern, you will play a crucial role in developing and executing strategic initiatives aimed at delivering the best-in-class experience for our customers across our Fintech Ecosystem. You will work in a collaborative, high-energy, and fast-paced environment. If you are a sharp analytical thinker, goal-oriented, and eager to learn, this position is for you.
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As a CX Operations Manager at DiDi, you will drive improvements in customer experience by turning large-scale operations data into prioritized, measurable initiatives that reduce friction, lower incident rates, and increase retention; your work will directly influence product and regional operations policies and deliver measurable KPI uplifts (e.g., CSAT, Customer Effort Score, Competitive Intelligence Index). You will join the Customer Experience Operations team, whose mission is to ensure safe, reliable, and delightful experiences across markets by aligning front-line feedback, cross-functional programs, and automated tooling to scalable operational processes.
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As a Project Implementation Intern at DiDi, you will support the successful rollout and execution of a New ERP for a new venture of Didi: Bolton Motors. This is a motorcycle trading company. In the role, you should ensure the submission of necessary information for the adequate implementation of the system, which will be basic for the new company's operation.
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Na 99Food, acreditamos que o sucesso dos nossos parceiros é o nosso sucesso. Buscamos profissionais para atuar na área de Sucesso do Cliente, acompanhando restaurantes desde o onboarding até o crescimento e manutenção da performance.
Aqui, liderança não é sobre cargo, mas sobre influência e entrega.
Valorizamos pessoas que assumem responsabilidade, colaboram com o time, e buscam constantemente formas mais inteligentes e escaláveis de trabalhar.
Queremos analistas que se sintam donos dos resultados, pensem com mentalidade direcionada por dados e ajudem a construir uma operação cada vez mais eficiente e inovadora.
Se você gosta de aprender, de resolver...
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Como CKA Farmer serás responsable de negociar, asesorar, desarrollar y fortalecer relaciones comerciales con un portafolio diverso de restaurantes: desde pequeños negocios locales hasta grupos corporativos altamente estructurados. Tu misión será impulsar su crecimiento sostenible, mejorar su productividad y asegurar el cumplimiento de los OKRs comerciales definidos por la compañía.
Trabajarás de forma estratégica y operativa, diseñando planes de corto y mediano plazo para Key Accounts, ejecutando el modelo de negocio de CKA y garantizando una operación eficiente. A través del entendimiento profundo de datos, necesidades del mercado y comportamiento del usuario, lograrás posicionar a DiDi como la...
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The IT Support Analyst will provide hands-on technical and administrative support to ensure high-quality IT services across our Fintech operations. This role requires a proactive, service-oriented professional passionate about technology and capable of solving problems efficiently in a fast-paced environment. The ideal candidate will be fluent in both English and Spanish, with strong troubleshooting skills and a genuine drive to deliver outstanding customer support.
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The Fintech Technical Support Team is a team to support fintech technology operation in Brazil. Technical Support Engineer is responsible for monitoring system performance, and collaborating closely with peer teams as well as external vendors to solve the issues successfully.
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We are seeking for a Fraud Operations Specialist to join our team at Didi. In this role we’re looking for a specialist with experience in risk operations to manage transaction alerts, contact cardholders to confirm transaction information, resolve authorization issues, and respond to key loss metrics while maintaining a positive customer experience.
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As a Business Development Manager, you will play a pivotal role in driving our Food business forward by developing and executing strategic sales initiatives, building partnerships with restaurants in the local food industry while leading a high-performing sales team, coaching and developing them to achieve business results and contribute to the overall growth and success of our organization.
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The role
We are looking for a creative, motivated, and resourceful intern who will support the Restaurant Marketing team in creating marketing plans and the best communications for our main audiences: Restaurants and eaters for the Latam region. You will interact with stakeholders across different areas, enriching your knowledge of the business and opening possibilities to understand how a fast-paced company works.
About the Team
You will be part of our Restaurant Marketing LATAM team, leading key initiatives to drive Restaurant growth across different markets. The team is in charge of creating tools and processes to support different teams towards our yearly goal. You will be working with a team of...
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Our Design Hub shapes how millions of users experience Food and Rides across Latin America — not only through visuals, but through the words that guide every interaction.
We’re looking for a UX Writing Intern who is curious about how language influences user behavior and experience. This role goes beyond writing — it’s about understanding journeys, communication logic, and how the right message at the right moment can make a real difference.
You’ll work closely with designers and creatives to support in-app communication, contribute to messaging decisions, and help ensure that every word adds...
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Our Design Hub operates at scale, supporting multiple countries and high-volume creative needs across Latin America. To make this possible, strong systems, efficient workflows, and clear user journeys are essential.
We’re looking for a Design Intern (UX/UI & Systems) who is curious about how design works beyond visuals — someone interested in building structure, improving processes, and thinking in systems.
This role is less about creating campaign visuals and more about understanding how design components, flows, and tools come together to create seamless and scalable experiences.
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Na 99Food, acreditamos que o sucesso dos nossos parceiros é o nosso sucesso. Buscamos profissionais para atuar na área de Sucesso do Cliente, acompanhando restaurantes desde o onboarding até o crescimento e manutenção da performance.
Aqui, liderança não é sobre cargo, mas sobre influência e entrega.
Valorizamos pessoas que assumem responsabilidade, colaboram com o time, e buscam constantemente formas mais inteligentes e escaláveis de trabalhar.
Queremos analistas que se sintam donos dos resultados, pensem com mentalidade direcionada por dados e ajudem a construir uma operação cada vez mais eficiente e inovadora.
Se você gosta de aprender, de resolver...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión...
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
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La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
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Seeking a proactive team member with continuous improvement and process background to support in different areas and routines, from customer experience to service operations. This role is crucial for promoting a culture of continuous improvement within the fintech environment and enhancing customer experience (CX). Oranger
- Process Optimization: Analyze and improve workflows across CX and service operations to eliminate inefficiencies and enhance the end-user journey.
- Antifraud & Risk: Integrate fraud prevention strategies into standard operational routines, ensuring that security checks are effective yet minimally intrusive for the customer.
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We are seeking a Senior Tax Advisory Manager to oversee the company’s tax function for Mexico, based in our Mexico City office. This role will report to the Head of Tax of Mexico and LATAM and will play a key role in strengthening the in-house tax capability while supporting the company’s growth in our fintech, food and mobility fronts.
The primary objective of this role is to ensure accurate and timely tax advisory adherence to Mexican tax laws and regulations, and successful execution of tax projects, while reducing reliance on external advisors by building strong internal tax ownership.
Who we are looking for
You are a curious self-starter who collaborates effectively with cross-functional partners across...
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Latin America. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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As part of the broader Resource Allocation team, as a pricing senior analyst you will have to monitor, structure and execute everything related to pricing, from monitoring of the marketplace, to improving user experience while managing to reach business and financial goals. This position will be responsible for building frameworks & insights that make every day easier understanding the marketplace and anticipating future behaviors within the ride-hailing business. The ideal candidate must have strong analytical skills, data driven mindset, prioritization capabilities, attention to detail and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives.
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En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas.
Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto para cobranza BPO Team Leader.
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Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad.
Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...
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El equipo de Gestión de Riesgos es responsable de gestionar los riesgos diversificados y los asuntos operativos asociados con nuestros productos y flujos comerciales, que van desde el riesgo de pago, el riesgo de fraude, el riesgo de crédito hasta el riesgo de cumplimiento y seguridad, rastreando la prevalencia técnica líder en la industria, desarrollando soluciones innovadoras y de última generación.
Buscamos una...
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Nosso time de Engagement Channelsé responsável por liderar iniciativas de mobilidade fora do aplicativo da 99, buscando formas inovadoras de nos conectarmos com os motoristas no dia a dia.
Atuamos na criação e gestão de canais, comunidades e estratégias que impactam diretamente a experiência e os ganhos de milhares de motoristas em todo o Brasil. Trabalhamos de forma próxima a diferentes áreas da empresa, combinando estratégia, execução e análise de dados para desenvolver soluções escaláveis, gerar engajamento e fortalecer o senso de comunidade dentro do...
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Are you a data-driven analyst with a sharp eye for funnel behavior and a passion for turning new users into loyal customers? As an Acquisition Analyst at DiDi Food, you'll be the analytical engine of the Acquisition pod — the team responsible for bringing new users from their first app install to their first completed order across Mexico, Colombia, Peru, and Costa Rica.
You'll work directly with the Acquisition Manager and the Activation Lead, owning the install-to-first-order funnel, designing and reading A/B tests that improve conversion, and managing CRM campaign briefs for acquisition-stage users. Your work sits at the highest-volume part of the lifecycle funnel
This is a hands-on, high-ownership role in a team that moves fast,...