DiDi Rides Business Intelligence team is seeking an intern to support the decision-making, analysis, data, and dashboards development for the LATAM Rides business. This position will work closely with Sr. Analysts to support business operations, delivering data and analysis for internal driver platform teams.

As a Senior Analyst for Safety Policies, you will support the development, implementation, and continuous improvement of safety-related policies and processes across multiple international markets. Your work will contribute directly to ensuring a secure and trustworthy experience for users and drivers on the platform. You will collaborate with cross-functional teams to analyze safety trends, define clear procedures, and help shape fair and effective policy guidelines.

We’re looking for a Brand Strategy Manager who’s not just brilliant at connecting the dots, but who sees the whole chessboard—from culture and creativity to data and business growth. This is a role for a sharp thinker, bold doer, and culture shaper who believes brand is a business driver.  You’ll connect the business ambition with the brand vision to create the MKTG plan for passengers — strategically, creatively, and commercially.  

Seeking a proactive team member with sales operations and telesales channel background to support support us in building a new area within our customer experience team. This role is crucial for promoting a culture of continuous improvement within the fintech environment and acquiring new users. Collaborator will analyze define telesales channel stategy, define and monitor performance metrics, collaborate with various departments, and ensure compliance with industry standards and regulations. By facilitating proactive problem-solving and solution-oriented thinking, this position aims be a key player within our CX Fintech business unit.

User Experience Operations es el equipo central que garantiza una experiencia de usuario de calidad. El equipo representa al negocio en el aspecto de la experiencia del cliente y tiene como objetivo mejorar el nivel general de servicio  manejando problemas de consultoría complejos, precipitando la creación de SOP (Standard Operating Procedure) e  impulsando la optimización del producto. Este es un nuevo negocio de rápido crecimiento para DiDi y estamos  buscando candidatos orientados a la experiencia del usuario, innovación y excelentes habilidades de resolución de  problemas para unirse a nosotros e impulsar el despegue del negocio

The candidate will be responsible to perform daily reconciliation process of all kind of transactions, looking closely for the reconciliation process and management of the fund flow of cash loan business as well as treasury management and accounting integrations on payment business side.

🚀 City Key Account Hunter – DiDi Food ¿Eres un apasionado del cierre de acuerdos con una motivación imparable por conquistar nuevos mercados? En DiDi Food buscamos un City Key Account Hunter que lidere nuestro crecimiento identificando, convenciendo y sumando a los mejores restaurantes de tu ciudad.

This role is part of the Operations team, driving key growth initiatives through cross-functional collaboration. As the driving force behind user acquisition and retention, the team works closely with Commercial, Marketing and Product to define the core strategy and value proposition, implement promotional campaigns, optimize pricing strategies, and enhance growth-related product features. The ideal candidate will play a key role in shaping growth strategies, leveraging data-driven insights, and pioneering innovative approaches to expand the company user base.

We are seeking a highly experienced Senior Tax Planning Manager to join our tax team and lead strategic tax planning initiatives across our operations. This role is ideal for a dynamic tax professional with deep expertise in domestic and international tax planning, business partnering, and digital business models. You will work closely with cross-functional teams (Finance, Legal, Product, Ops etc.) to proactively manage tax risk, identify optimization opportunities, and support business growth in a rapidly evolving regulatory and digital environment.

The Safety Operations Manager will lead efforts to ensure the safety and security of our users, drivers, and operations. This individual will develop and implement safety protocols, respond to emergencies, and manage crises effectively to minimize risk and impact. This role requires strategic thinking, swift decision-making, and a collaborative approach to maintaining a safe and resilient environment.

The Growth team drives key initiatives through cross-functional collaboration. Working closely with Product, Marketing, and Commercial, we execute campaigns, optimize pricing and promotions, and improve growth-related product features. As a Growth Manager, you will play a crucial role in driving initiatives that fuel our company’s growth, leveraging data, experimentation, and creativity.

🚀 City Key Account Hunter – DiDi Food ¿Eres un apasionado del cierre de acuerdos con una motivación imparable por conquistar nuevos mercados? En DiDi Food buscamos un City Key Account Hunter que lidere nuestro crecimiento identificando, convenciendo y sumando a los mejores restaurantes de tu ciudad.

As CKA BDM (Hunter) at DiDi Food, you’ll lead a team to acquire top restaurant brands, break exclusivities, and drive national growth. You’ll design winning strategies, coach high-performing talent, and build lasting partnerships—playing a key role in expanding our brand portfolio and market leadership.

As marketers at one of the most iconic brands in the technology space, we play a major role in building long-lasting relationships with our customers. Here, creativity and inspired storytelling combined with powerful business data-based marketing and meaningful content create a genuine human connection with our customers that is unique in the industry. As a part of our diverse community of marketers, you can have a breadth of different marketing experiences and on-demand do anything from connecting small restaurants to new customers to uncovering insights that inspire the future of ride hailing.

In this role you´ll be responsible for new business initiatives from 0 to 1, including business initiative forming, validation and expansion in an independent manner. 

The Customer Experience (CX) Service design & process operation team is at the core of optimizing our customer service processes and ensuring a seamless experience for users. As a CX Ops Sr. Analyst, you will be responsible for improving and implementing operational processes, collaborating with cross-functional teams, and ensuring that technology and automation are effectively leveraged to enhance service quality.   This role requires a problem-solving mindset, strong organizational skills, and a passion for continuous improvement. You will work closely with internal teams, including Product, Engineering, Data, and Service Delivery, to ensure smooth operations and an exceptional user experience.

In the Customer Experience area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customer experience throughout their journey with the company. We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics and ways of working to protect the customer experience while generating value for the business. We are looking for people who are willing to embrace these principles by going above and beyond to bring them to life and, most importantly, who are passionate and motivated about positively impacting people's lives and experiences.

Estamos em busca de alguém interessado em aprimorar as rotinas de monitoramento de AML da 99Pay, explorando novas ferramentas, regras e automações de processos.

Estamos à procura de uma pessoa estagiária altamente motivada para se juntar à equipe de Pricing da nossa empresa de transporte por aplicativo. Você será responsável por auxiliar no desenvolvimento de novos recursos de precificação e estratégias de preços para nossa plataforma. Você trabalhará em estreita colaboração com nossos times de Marketplace, Marketing, Operações e Desenvolvimento de Produtos, para criar estratégias de preços que melhorem a experiência do usuário e, ao mesmo tempo, maximizem a receita. Como membro da nossa equipe de Pricing, você terá a...

In this position you will collaborate with the Fntech Department Accounting team to keep track of accounting of the financial products that DiDi offers through the mobile application.

At 99Food, we are on a mission to become the leading food delivery platform in Brazil. With a fast-paced, high-performance environment and a mindset geared toward hypergrowth, our Sales Enablement team plays a pivotal role in driving commercial excellence across the company. As a Sales Training Specialist, you will be part of a dynamic and strategic team that empowers our sales force to engage top restaurant brands with confidence, insight, and impact. You'll work closely with cross-functional partners to elevate the skills and performance of our commercial teams, especially the Key Accounts group.

At 99Food, we believe that sales excellence starts with quality. In a highly competitive, fast-scaling environment, every customer interaction matters. Our team of Business Developers (BDs) works directly in the field, approaching restaurants of all sizes with a consultative, strategic, and results-driven mindset. To support the consistency and impact of these interactions, we’re looking for a Sales Quality Assurance Specialist to help operate and evolve our quality and audit program. This role plays a key part in identifying improvement opportunities, supporting coaching initiatives, and driving continuous performance enhancement through structured evaluations and actionable insights.

At 99Food, Sales Enablement plays a critical role in driving performance, consistency, and scalability across our national commercial team. We operate in a fast-paced, competitive environment where every sales interaction matters — and where great enablement is a key driver of growth. As a Sales Enablement Specialist, you’ll join a strategic team responsible for empowering our sales force with the tools, content, processes, and insights they need to perform at their best. This position is designed to be versatile and cross-functional, supporting different areas of Enablement including training operations,...

This is a critical role as you will be part of commercial planning team that will lead both expansion and engagement strategies. This data-driven role calls for a combination of analytical thinking and interpersonal ability to interact with other areas and specially with the sales team.nYou will work with data to monitor sales funnel, target achievement, offer side analysis and marketplace results and ensure efficiency through asset utilization, product improvement and supply-chain management.

- Analyzing Data & Monitoring Progress: You'll identify key performance indicators, assess how products and campaigns are doing and uncover valuable insights. - Tackling Challenges & Setting Direction: You'll use data and logical thinking to solve complicated problems and decide which initiatives are most important, setting clear deadlines for them. - Leading Projects & Working with Others: You'll head up projects that involve various departments, establish objectives, and manage relationships with people at all levels and in different locations. - Driving Growth & Taking...

This is a critical role within the commercial planning team, responsible for accelerating sales performance through strategic enablement initiatives. As a key partner to the Sales organization, this data-driven and execution-focused position blends analytical acumen with strong communication, besides a good relationship with multiple áreas.

We are looking for someone passionate on develop his or her professional career on the Risk and Controls Team. As Risk and Controls Senior Analyst, you will be part of the global Risk Team having the opportunity to learn and develop soft and hard skills, improve your knowledge on the risk and controls function by supporting the processes improvements and processes / procedures creation in different areas of the global organization, risk mapping and mitigation risks around the world, and also, improving the risk environment of the company.

We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up. Let’s create something impactful and transformative—together.

We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up. Let’s create something impactful and transformative—together.

We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up. Let’s create something impactful and transformative—together.

You will collaborate closely with our excellent CX Ops Team, Product and Business stakeholders. You will take projects from idea to successful launch and adoption, which will be ultimately responsible for the customer's success. Let's see a world where our everyday lives are better!

Nossa área de Customer Experience é fundamental para entregarmos experiências excepcionais aos nossos usuários. Como Analista de CX e Relacionamento, você será uma peça-chave na conexão entre a 99 Food, nossos parceiros de atendimento (BPOs) e nossos usuários, garantindo que nossa cultura e compromisso com a excelência sejam sentidos em cada interação. Nessa função, você atuará na linha de frente para a resolução de casos especiais, apoiará os analistas internos e externos na facilitação do trabalho diário e contribuirá ativamente para a melhoria contínua de processos e ferramentas que impactam...

We are looking for a Competitive Intelligence and Social Insights Coordinator to join our Customer Experience (CX) team, a high-impact area that translates public sentiment and market dynamics into strategic decisions. This role is pivotal in shaping CX strategies by identifying actionable opportunities and early warning signs that may affect brand health, reputation, or business performance. You’ll be part of a cross-functional and collaborative environment, helping us stay ahead in a competitive landscape by connecting the dots between what customers say, what...

As a Senior Analyst for CX Learning & Development, you will be responsible for planning and delivering training activities, developing training curricula, evaluating training delivery, and measuring results for new hire onboarding and tenured Customer Service Representatives (CSRs). You will work closely with support teams such as Process Management and Quality Assurance, as well as with Operations Frontline, to promote and sustain key performance indicators (KPIs).  

En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas. Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto de Post Loan Supervisor para cobranza.

We are looking for a Product Operations Senior Analyst to support the Food Delivery business (99Food), one of the many initiatives of 99 alongside passenger transportation (99), digital payments (99Pay) and Entrega business (99Entrega). You will work closely with cross-functional teams to develop and implement Product features and lead projects that will improve our users journey and help the growth of the Delivery business. This position offers an unique opportunity to contribute to a rapidly expanding business line in a fast-paced environment. We are specifically looking for a person with a strong analytical background and attention to detail to support driver onboarding and funnel conversion topics. The product teams are not located in...

The Head of 99Entrega is a unique opportunity to help build and grow a solid business inside 99. This data driven role calls for a rare combination of analytical thinking & inter-personal ability to manage operations, sales and stakeholders. 99Entrega is our last mile delivery service, using cars, motos, and small trucks. Be prepared for a hectic, fast paced and challenging environment! 

As a Business Development Manager, you will play a pivotal role in driving our business forward by developing and executing strategic sales initiatives, building partnerships with restaurants in the local food industry while leading a high-performing sales team, coaching and developing them to achieve business results and contribute to the overall growth and success of our organization. You will be responsible for designing, executing, and scaling the go to market strategy for a team of Hunters who will drive high-impact restaurant onboarding. As...

We’re looking for a strategic, data-driven, and creative Social Media Manager to lead the organic and paid social media strategy for our financial products, including cash loans and credit cards. This role will be responsible for growing our digital presence, engaging with our community, amplifying branding efforts, and supporting performance marketing through targeted paid campaigns. The ideal candidate is experienced in social media management within highly regulated industries and knows how to combine compliance with compelling storytelling and user engagement.

We are looking for an experienced and data-driven Operations Manager to lead and optimize marketplace performance across key cities in LATAM. In this role, you'll go beyond execution: you'll define strategy, create scalable processes, and influence cross-functional teams to drive courier growth, engagement, and retention. As an experienced operator, you’re expected to bring strong business acumen, a track record of solving complex operational problems with data, and a proactive, ownership-first mentality. You will work closely with teams in Product, Marketing, Strategy, CX, and BI to design and implement impactful initiatives that scale..

The Integration Operations team is responsible for onboarding and maintaining API integrations between restaurant systems (POS/SaaS) and our delivery platform. Our mission is to enable fast, stable, and scalable connections through OpenAPI, while supporting partners with technical insights and operational alignment. We work cross-functionally with Product Managers, Business Development, and Technical Support to ensure a smooth partner experience and high-quality order delivery. The intern will support key integration tasks, test automation, and issue tracking workflows.

We are looking for a analyst to join us on the Delivery/Food team in the core of our operations. Our mission is to build the best experience for our users and to drive strategic and sustainable growth. As part of the Operations team, driving key growth initiatives through cross-functional collaboration. As the driving force behind user acquisition and retention, the team works closely with Commercial, Marketing and Product to define the core strategy and value proposition, implement promotional campaigns, optimize pricing strategies, and enhance growth-related product features. The ideal candidate will play a key role...

The Growth team drives key initiatives through cross-functional collaboration. Working closely with Product, Marketing, and Commercial, we execute campaigns, optimize pricing and promotions, and improve growth-related product features. As a Sr. Growth Analyst, you will play a crucial role in supporting initiatives that fuel our company’s growth, leveraging data, experimentation, and creativity.

As a member of the 99 Food Key Account strategy and operations team, you will contribute to top-level global initiatives and drive strategic projects within your region. Your mission is to generate actionable insights, solve complex operational challenges, and improve key accounts business performance for 99 Food Service.

The Growth team drives key initiatives through cross-functional collaboration. Working closely with Product, Marketing, and Commercial, we execute campaigns, optimize pricing and promotions, and improve growth-related product features. As a Growth Analyst, you will play a crucial role in supporting initiatives that fuel our company’s growth, leveraging data, experimentation, and creativity.

Our User Operations team is looking for a high-performing intern to support one of the most strategic and fast-paced areas of our business in Spanish-speaking Latin America. This role is centered on understanding user behavior and supporting the development of initiatives that drive user acquisition, engagement, and retention across the DiDi Shop platform. You will work closely with experienced operations leaders to analyze user data, identify key insights, and help design and execute user-centric strategies. You’ll also support the development of marketing campaigns and in-app communication plans that enhance the overall user experience.

La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.  

To build a bright future for international food delivery merchants, our team focuses on the merchant - side product management of items. Leveraging technology and products, we empower merchants to manage their offerings. In this role, you’ll dive deep into the core operations of global merchants in food delivery, and help shape tools that keep merchants vibrant and efficient within the ecosystem.

As a Manager of Commercial Planning, you will play a pivotal role in driving the strategic direction and operational efficiency of our commercial teams. You will collaborate closely with senior leaders, cross-functional teams, and the global strategy department to define and execute key business objectives. Your focus will be on analyzing market trends, setting ambitious yet achievable targets, and building strong relationships with the sales team to ensure continuous growth. This is a hands-on, high-impact role that demands a combination of data-driven decision-making, innovative thinking, and leadership skills to foster a culture of performance excellence.

We are looking for a dynamic and highly creative Communication and Culture Senior Analyst to join our Sales Operation team at DiDi Food. This role will be integral to shaping how DiDi Food communicates with our sales force, while ensuring that our core commercial values and culture are authentically represented across various channels. The ideal candidate will have strong expertise in communications, a flair for creativity, and marketing knowledge to help elevate and anchor our business culture internally.