We are looking for a responsible supervisor to oversee the workflow at our facility in AML transactional monitoring process The position is complex. It won't just be someone who oversees the work of others. A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management. The ideal...

We are looking for a Quality Assurance Team Specialist to be the technical architect of our customer experience standards. While our operational team focuses on high-volume quality reviews , you will be responsible for the methodology, the accuracy of our evaluation tools, and the deep-dive analysis that drives business efficiency. This is a role for someone who doesn't just see a mistake but wants to master the data to understand exactly what caused it.

We are looking for a Quality Assurance Team Lead to drive execution, consistency, and performance across our QA operation. In this role, you will be responsible for ensuring that quality standards are applied accurately and at scale, while supporting the development and performance of the QA team. You will combine strong people leadership with data-driven decision-making to ensure quality insights translate into meaningful operational improvements. This role is ideal for someone who can balance hands-on quality expertise, team leadership, and operational ownership in a fast-paced environment. 

Are you a data-driven strategist with a passion for turning insights into action? As a Sr. Strategy Analyst, you’ll be the go-to expert for data-driven decision-making, working directly with senior leaders and cross-functional teams across Latam to drive impactful initiatives and operational efficiencies. You’ll leverage your expertise in SQL, Python, or R to uncover insights and shape strategy. This is your chance to be at the heart of decision-making, influence business growth, and collaborate with dynamic teams across a fast-paced, innovative...

La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano. Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes. Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.  

La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano. Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes. Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.  

- La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. - El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. - Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas

A posição de Executivo Comercial tem o foco principal em aquisição, retenção e gestão de parceiros, oferecendo suporte e curadoria para alavancar as operações e garantir um alto desempenho. A rotina é dinâmica e a principal função é desenvolver e expandir a carteira de contas. Como Executivo de Vendas, você terá um papel crucial na prospecção de novos clientes, na venda de novos negócios e na entrega de soluções alinhadas às necessidades específicas de cada parceiro. Com uma abordagem consultiva, será essencial compreender o ecossistema e os desafios diários de um...

We are looking for a Commercial Planning Analyst who will support strategic planning, the sales team, performance measurement, and operational excellence within 99 Abastece. You will be responsible for developing and executing data-driven plans aligned with business objectives, ensuring continuous improvement and sustainable growth. You will monitor the results of all our operating cities on a daily basis, build action plans, and work closely with the sales team to achieve our targets. Your role involves close collaboration with cross-functional teams and internal stakeholders to translate complex data into actionable insights and...

Our Sales Coordinators will work in DriverLab’s team, focused on innovation projects for our drivers. Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This role based on developing new partnerships, coordinating the sales vertical in a new region, leading the acquisition and the partnership development, through the deal with gas stations to join the new 99’s marketplace: 99Abastece. Be prepared for a fast paced, challenging and joyful environment.  

En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a más personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas. Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando posición estratégica en el equipo como Auditor BPO para el equipo de cobranza.

A equipe de Operações Offline é responsável por iniciativas de mobilidade fora do aplicativo da 99. Estamos à procura de um Estagiário de Operações para dar suporte ao time de Aquisição em iniciativas estratégicas focadas na aquisição de motoristas dentro do nosso negócio de Mobilidade. Você será responsável por apoiar as equipes operacionais e de dados em suas rotinas atuais e futuras. Isso inclui garantir a infraestrutura necessária para as operações diárias, configurar e monitorar o desempenho de campanhas e a queima de orçamento (

Our Sales team is essential to driving growth and ensuring the success of our business operations. As a Sales Manager, you will play a pivotal role in leading a high-performing sales team and executing commercial strategies to expand our client base and foster long-term partnerships. You’ll be responsible for overseeing the acquisition and growth of new clients, ensuring the delivery of personalized, effective solutions, and contributing to the overall business growth. This role requires a balance of strategic thinking, leadership skills, and operational excellence, all while working in a fast-paced, dynamic environment.

As a Commercial Planning, you will play a key role in supporting the growth and operational efficiency of the business. You’ll work closely with the sales team and cross-functional partners, leveraging data and market insights to drive decision-making and support the execution of strategic initiatives. This role demands an analytical mindset, innovative thinking, and a proactive approach to problem-solving and process improvement. Your contributions will directly impact the development of sales targets, the tracking of performance, and the launch of new initiatives. 

A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99. Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.     

- La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. - El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. - Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas

About the Job About the Job We are looking for a Quality Assurance Monitor to join our team! In this role, you will be a key guardian of our customer experience, responsible for ensuring our quality standards and customer satisfaction. You will execute the operational side of quality by reviewing customer interactions and identifying opportunities for business efficiency, generating a direct impact for thousands of people. If you have a sharp eye for detail, a passion for excellence, and want to start your career in an environment that values data-driven insights, this is the place for you.  

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Analyst you will be working directly with the CX & Relationship Manager for the Spanish Speaking LATAM region managing our various...

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops Analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Analyst you will be working directly with the CX & Relationship Manager for the Spanish Speaking LATAM region managing our...

The Backoffice CX team sits at the core of DiDi’s operational stability and customer experience. In this role, you’ll design and optimize end-to-end Backoffice processes, working closely with Operations, QA, Data, and Risk teams to reduce recontact and improve resolutivity. We’re looking for a proactive, structured, and analytical thinker who enjoys turning complex problems into clear, scalable processes. You’ll gain exposure to cross-functional stakeholders and play a key role in shaping how Backoffice CX operates and evolves.

Our Design Hub is a high-impact creative team shaping how millions of users experience Food and Rides across 9 countries in Latin America. Operating at scale means balancing speed, craft, and strategic thinking — and that’s where this role comes in. We’re looking for a Design Manager who can operate at both altitudes: defining strategy while staying close enough to the work to elevate creative quality. This is not a traffic-management role — it’s a creative leadership position. You will lead a talented team of designers, strengthen design excellence, and help build a culture where ideas,...

Objetivo da vaga:  Atuar na gestão estratégica e operacional de empresas terceirizadas (BPOs) de cobrança, garantindo performance, qualidade, aderência aos processos, evolução contínua dos resultados e alinhamento com as metas e diretrizes da instituição. Principais responsabilidades:  - Realizar o acompanhamento contínuo da performance das BPOs, analisando resultados e gerando insights e recomendações para melhoria de eficiência e produtividade.

We are looking for an Executor & Data-oriented person with strong communication and negotiation skills to support one of the TOP & most amazing start-ups in the Food category across LATAM. In this position, you will have the opportunity to create value by converting data into powerful insights and execution plans to take key actions in the day-to-day offline experience operations. This role, will allow you to interact and collaborate with cross-functional teams like marketing, safety, legal, CX, Product, S&P, research, and GA, being part of the Food Delivery team you will manage regional seasonality activations and partnership alliances with a best-in-class approach across the markets DiDi operates,   As...

- Are you a curious and data-driven individual eager to kickstart your career in strategy? Do you want to work for a company that values intellectual curiosity and offers opportunities for growth and development? Look no further than our Strategy Internship!

Being part of the BC Campaiogn team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & inter-personal ability to manage stakeholders. You will be developing data analysis to help shape the future strategic direction for Restaurants. Be prepared for a hectic, fast-paced, and challenging environment. Never a dull moment!

Are you a data-driven strategist with a passion for turning insights into action? As a Sr. Strategy Analyst, you’ll be the go-to expert for data-driven decision-making, working directly with senior leaders and cross-functional teams across Latam to drive impactful initiatives and operational efficiencies. You’ll leverage your expertise in SQL, Python, or R to uncover insights and shape strategy. This is your chance to be at the heart of decision-making, influence business growth, and collaborate with dynamic teams across a fast-paced, innovative...

Nossa equipe se dedica a identificar fraudes, prevenindo e reduzindo possíveis danos financeiros. Trabalhamos contra o crime, por um melhor portfólio de negócios, melhor experiência do cliente e maior segurança tanto para a empresa quanto para o usuário.

O COE é um pilar transversal que apoia as operações em todo o ciclo de melhoria contínua e planejamento (forecasting, capacity planning, dashboard & reporting, data analysis, real time management, efficiency, quality & training). Essa posição será responsável por estruturar o time de Treinamento, organizar cronogramas e trilhas de aprendizagem, garantir qualidade dos conteúdos e fortalecer a integração entre Treinamento, Qualidade e Operações.

O time de Partner Services Brasil é responsável por liderar projetos estratégicos junto aos nossos parceiros, com o objetivo de impulsionar o crescimento do negócio e desenvolver capacidades operacionais escaláveis. Essa atuação envolve um entendimento profundo da jornada do cliente, garantindo uma abordagem customer-centric na tomada de decisões. A partir disso, o time adapta e executa estratégias de Inside & Field Sales para acelerar a expansão da base de parceiros, promovendo de forma consistente o crescimento de receita e do negócio. Nesse contexto, a posição de coordenação será responsável por orquestrar e gerenciar a...

Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad. Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...

Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad. Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...

Como Senior Business Development, serás el motor de expansión y el arquitecto estratégico de nuestro ecosistema de vendors en México. Tu misión principal es penetrar mercados clave y gestionar la relación tripartita entre la plataforma, los socios y los conductores, garantizando un suministro de movilidad robusto y de alta calidad. Este rol requiere un perfil de "Hunter estratégico que domina el Farming de ciclo de vida". Tu enfoque principal será identificar, atraer y cerrar acuerdos con nuevos socios de alto potencial que se alineen con nuestro ADN...

We are seeking a dynamic and experienced Regional Media Sr. Manager to coordinate and execute our Food and Fintech media strategy across up to 9 markets in Latin America (LATAM). This role requires a strategic vision, executional excellence, with financial acumen, looking to foster and improve leadership skills, and a data-driven approach to media planning and execution. The ideal candidate will have proven expertise in operating and working side by side with large media agencies, driving efficiencies, and ensuring excellence in media execution. They must also excel in stakeholder management, coordinating, and negotiating with frontline leaders across different markets....

You’ll be joining the Strategy – Key Accounts (KA) Team at DiDi Food Mexico City (CDMX) — a mission-driven group focused on transforming how we leverage data to drive smart, scalable decisions across core business functions. Our team partners with cross-functional stakeholders (Product, Operations, BI, and Tech) to unlock insights that accelerate growth and operational excellence. In this role you will be the primary data engineering contributor, ensuring our systems are reliable, connected, and ready to power strategic and analytical needs.  As the Sr. Strategy Manager in the team you will define both the short and long term direction of the KA Team by analyzing market trends, identifiying growth opportunities and mitigating risks. You will be the bridge...

La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.  El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas. 

La función principal de un ejecutivo post venta (Farmer) es desarrollar y mantener un portafolio de clientes sano.  Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes. Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente...

We are looking for a Sales Ops Sr. Analyst with a strong passion for data analysis, commercial performance, and product-driven solutions. This role plays a key part in optimizing sales operations by transforming commercial needs into data insights and product initiatives. This role works closely with commercial teams and acts as a key counterpart for the Product team, owning initiatives from problem definition to delivery. The...

The Catalog Senior Specialist will be a key contributor in building and maintaining the core of 99 product catalog. This role supports the Catalog Manager in structuring categories, maintaining item integrity, improving data quality and ensuring an excellent user experience across all catalog-related touchpoints.This position acts as the bridge between category strategy and Product, Operations and Commercial teams, ensuring that the entire catalog ecosystem is consistent, scalable and optimized for growth.

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Passenger Growth Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.  

As a Channel Partner Manager / Senior Manager – Franchise Development, you will build and scale DiDi’s partner and franchise ecosystem to drive sustainable acquisition and lifecycle management. You will lead a high-performing team focused on Franchise Hunting, Setup, and Management, ensuring partner-led operations deliver strong results, follow DiDi standards, and scale reliably across multiple markets. This is a high-impact commercial and partnership role that blends sales leadership, external stakeholder management, and operational excellence to create a scalable network of high-quality franchise partners.

The Social Media CX team is a critical extension of CX Operations, managing customer interactions in high-visibility channels where speed, accuracy, and consistency are key. In this role, you’ll own end-to-end Social Media CX process optimization, focusing on operational response flows, scripts, and playbooks to ensure timely and compliant customer support. We’re looking for a structured, analytical, and execution-focused professional who enjoys improving operational performance while working closely with CX Operations, QA, Risk, and other internal teams.

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Coordinator you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX.  High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Coordinator you will be working directly with the CX & Relationship Manager for Brazil region managing our various...

Você fará parte do time de Sales Planning, área responsável por estruturar a operação comercial e apoiar decisões estratégicas de vendas por meio de dados, análises e inteligência de mercado. A área atua como parceira direta de Vendas, conectando estratégia, mercado e performance. Dentro desse contexto, a função de Inteligência Comercial tem papel central em entender onde estão as melhores oportunidades de crescimento, quais segmentos e perfis de clientes devem ser priorizados e como direcionar a...

From day one, you'll be part of a collaborative, global culture where your work directly influences the company’s strategy and growth. 99Entrega is our last mile delivery service, using cars, motos, utilitaries, vans and small trucks. As a member of the Logistics Business Unit operations team, you’ll have a great opportunity to design and implement initiatives across all Brazil's market and continuously enhance customer online and offline experience thru our product, sales and operations teams. The Logistic's BU helps individuals and businesses to solve their daily challenges of moving goods, making their life better everyday. Be prepared for a hectic, fast paced and challenging environment.

Você fará parte do time de Sales Planning, uma área estratégica responsável por estruturar e evoluir o modelo de Revenue Operations da 99 Mobilidade. O time atua na interseção entre dados, processo e execução comercial, garantindo previsibilidade, eficiência e escala para o crescimento do negócio. Nesta posição, você será a referência em funil de vendas e produtividade comercial, atuando de forma transversal com...

Você fará parte do time de Sales Planning, área responsável por estruturar, escalar e sustentar o modelo de Revenue Operations da 99 Mobilidade. O time atua garantindo que estratégia comercial, processos, dados e sistemas estejam conectados e funcionando de forma consistente. Nesta posição, você será a referência em CRM e operações comerciais, responsável pela arquitetura, governança e evolução da operação comercial no sistema, além de apoiar a capacitação contínua do time de vendas. Seu papel é garantir que o CRM seja uma ferramenta de gestão e...

This is a senior contract role within the DiDi ANZ marketing team, reporting directly to the Head of Marketing for ANZ. The role has been created to provide continuity and momentum during a 9-month maternity leave period. On a day-to-day basis, the successful candidate will play a critical role in supporting and executing the existing brand strategy, as well as planning, managing, and delivering integrated marketing campaigns that continue to drive DiDi’s market share and strengthen brand affinity in market. The role will work closely with...

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our users experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey.  As a CX & Relationship Analyst you will be working directly with the CX & Relationship Manager for the Spanish Speaking LATAM region managing...

This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo. BDRs at 99food are not just sellers — they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations. The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and...

This position is part of our CX Product Operations team, where you will join a diverse, multinational group responsible for: a) enhancing automated solutions through intelligent channel strategies and continuous improvement; b) ensuring the best possible experience for users in our help center, thinking in the short-term and long-term vision. In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams, and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, lead product discovery, and analyze data to identify correlations and root causes. Additionally, you will...