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The Quality team is the ultimate objective truth-teller of our restaurant onboarding ecosystem. While the Operations team is driven by speed and volume, the Quality team is strictly dedicated to accuracy and perfection. This team safeguards the standard of our platform by auditing the work of both our internal execution team and our external BPO partners. As the Quality Junior Manager, you will lead department to catch systemic defects, prevent fatal errors, and provide the data-driven insights needed to fix gaps. You are the responsible to ensure that every restaurant's information meets our strict guidelines before going live.
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Estamos buscando un Fraud Detection Analyst para unirse a nuestro equipo en Didi. En este rol buscamos un analista con experiencia en gestión de riesgos para operar las alertas de las transacciones con tarjeta de crédito, ponerse en contacto con el titular de la tarjeta para confirmar la información de la transacción, resolver problemas de autorizaciónes y responder a métricas de pérdidas clave mientras se mantiene una experiencia de usuario positiva.
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We are seeking an Inbound Fraud Detection Analyst to join our team at Didi. In this role, you will be the point of contact for our customers when alerts of potential fraud arise.
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo.
Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com a construção prática de relacionamentos.
Trabalhamos em parceria com Sales Operations e Produto para garantir que...
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Being part of the Driver Growth Operations team will give you the unique opportunity to build and optimize the supply engine of the leading mobility platform. In this role, you will help transform Driver Management into a high-impact, scalable supply capabilities model across Spanish-Speaking LatAm. Our team builds data-driven acquisition and engagement systems that structurally improve user lifecycles, boost lifetime value, and enhance platform preference.
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The Food Execution Team at DiDi is looking for a high-performing Intern Analyst to help drive sustainable growth and operational health for our top restaurants across Mexico, Colombia, Costa Rica, and Peru. In this role, you won't just execute strategies—you will help reshape how we work.
We are looking for a tech-savvy, strategic thinker who can leverage Python, automation, and AI integrations to optimize our day-to-day operations, support our field agents, and deliver top-tier market experiences for our clients. If you want to bridge the gap...
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The Risk Strategy team is responsible for developing risk strategy for our products and business flows, including both fraud risk and credit risk, tracking industry leading technical prevalence, adopting innovative and state-of-art methodology to tackle the new challenges emerging from fintech insustry, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk professional to own the end to end risk policies and response for key loss metrics while maintaining a positive user experience.
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We are seeking a proactive and detail-oriented User Operations Intern to support our user growth and engagement initiatives. This role offers hands-on experience in campaign execution, data analysis, and user strategy development in a fast-paced, cross-border environment. You will work closely with our operations team at our office and contribute to impactful projects.
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Our Empowerment Operations team is looking for a high-performing intern to support one of the most impactful and fast-paced operational strategies in the region. This role is focused on optimizing and scaling key processes that directly support our couriers and shoppers within the DiDi Shop groceries ecosystem across Spanish-speaking Latin America.
You will work closely with experienced operations leaders to ensure efficient execution of prepaid card distribution, delivery of essential supplies, and cross-country coordination of our shopper strategy.
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The Commercial team is a strategic growth engine for 99’s B2B vertical, ensuring that our corporate clients extract the maximum value from our mobility solutions. We work closely with decision-makers to build long-term partnerships, identify opportunities for expansion, and continuously strengthen client relationships. As a Key Account Manager, you will play a critical role in driving retention and growth within our portfolio. You will act as a trusted advisor to corporate clients, ensuring their ongoing success while uncovering new business opportunities that position 99 as the leading partner for corporate mobility in Brazil.
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We are looking for a Key Account Specialist to focus on national and international food industry brands. The Key Account Specialist will work closely with the Key Account Manager and the business strategy team to reach the growth potential and maximize the coverage of key accounts. In long-term plan, a KA specialist needs to interact with the clients to support their business growth based on our platform activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA manager.
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We are looking for a Strategy Account Manager to focus on national and international food industry brands. The Strategy Account Manager will work closely with the business strategy team to reach the growth potential and maximize the coverage of key accounts. In the long term plan, this person needs to interact with the senior group of clients to support their business growth based on data,reporting and structure decision making.An outstanding performance will be a promising foundation as a future KA Lead crossing the country/region
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We are the Courier Structure Team, dedicated to building a rational courier ecosystem that ensures sufficient delivery capacity for the platform while providing differentiated Product-Market Fit for couriers.
This role serves as both the architect and driver of the courier structure, designing and implementing diversified courier models tailored to different business phases and courier needs, thereby maximizing user experience and courier retention
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DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading company in smart transportation, food delivery, and app-based payment services. Every day, we make life easier and better for millions of people. By joining DiDi, you will become part of an open, inclusive, and diverse community of more than 12,000 employees worldwide. From day one, you will find a collaborative global culture where your responsibilities have a direct impact on the company's strategy and growth.
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DiDi is the world's largest mobility technology platform. With over 10 years in the market, we are the leading company in smart transportation, food delivery, and app-based payment services. Every day, we make life easier and better for millions of people. By joining DiDi, you will become part of an open, inclusive, and diverse community of more than 12,000 employees worldwide. From day one, you will find a collaborative global culture where your responsibilities have a direct impact on the company's strategy and growth.
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The Driver Platform team drives DiDi's growth across Spanish-speaking LATAM by building and strengthening the value proposition for drivers. Our focus is long-term retention: over the past few years, we've developed a loyalty level system centered on core driver benefits — and we're now expanding it.
We're looking for someone to help grow our partnerships network by sourcing, launching, and managing benefits that genuinely matter to drivers. This is not a hunting or sales role. We're looking for a strong executor with a systems mindset — someone who uses data to identify opportunities, manages complexity across teams, and builds partnerships that last.
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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You will be part of 99Abastece, one of the largest fuel marketplaces in Brazil. The Strategy & Planning team is responsible for guiding the business toward its long-term strategy by tracking financial and operational performance. As an Analyst, you will be the "owner" of the numbers, ensuring the P&L is healthy and the strategy is data-driven.
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We are looking for a Sales Revenue Operations Manager to be the strategic and operational engine behind our sales machine for the B2B 99 Para Empresas.
You will be responsible for eliminating friction in the commercial process, ensuring data integrity, managing our sales tech stack, and roviding predictive analytics leveraging AI-driven insights to guide leadership decision-making and accelerate company growth.
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Esta posição faz parte do nosso time Comercial, responsável por impulsionar o crescimento da 99 por meio da aquisição de novos restaurantes e da expansão da nossa presença em bairros estratégicos de São Paulo. Os BDRs da 99 não são apenas vendedores — são o rosto da nossa marca. Estão no campo, conversando com donos de restaurantes, entendendo suas dores e mostrando como a 99 pode transformar suas operações. O time Comercial atua em ritmo acelerado, combinando direcionamento orientado por dados com construção prática de relacionamento. Trabalhamos em parceria com Sales Operations e Produto para garantir que abordemos os restaurantes certos, com a mensagem...
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We are looking for a Collections Performance Manager to serve as the strategic link between 99Pay local operations in Brazil and our global teams. In this role, you will leverage data analytics and market expertise to track, evaluate, and optimize our credit recovery results, influencing global frameworks to ensure they are tailored to the Brazilian financial landscape and our local customer profile.
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The Customer Service Coordinator focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The specialist will also play a critical role in continuous improvement efforts, identifying areas for process optimization and developing strategies to improve service, efficiency, and performance. The ideal candidate must be organized, detail-oriented, adaptable to change, and possess strong communication skills. Additionally, they must be capable of managing time efficiently while handling multiple tasks, with a problem-solving mindset that includes conducting root cause analysis and driving process...
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As Vice Information Security & Privacy Compliance Officer (Fintech) in our fast-paced Fintech environment, you will play a crucial role in ensuring that our company adheres to necessary information security and privacy laws and standards. Your expertise will be vital in navigating the complex landscape of financial technology, data protection, and regulatory compliance.
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In the Food SaaS (Software as a Service) industry, the Resell (Channel/Distribution) Team is the core growth engine for pushing products to a broader market and achieving scalable, explosive growth.
Clients in the restaurant industry (restaurant owners, chain enterprises, bakeries, etc.) are uniquely characterized by being geographically dispersed, heavily reliant on local trust, and highly focused on offline operations. A SaaS company can rarely reach every city and town solely through its direct sales team. This is exactly where the Resell team comes in: to build and manage a massive external sales...
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In the Food SaaS (Software as a Service) industry, the Resell (Channel/Distribution) Team is the core growth engine for pushing products to a broader market and achieving scalable, explosive growth.
Clients in the restaurant industry (restaurant owners, chain enterprises, bakeries, etc.) are uniquely characterized by being geographically dispersed, heavily reliant on local trust, and highly focused on offline operations. A SaaS company can rarely reach every city and town solely through its direct sales team. This is exactly where the Resell team comes in: to build and manage a massive external sales...
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In the Food SaaS (Software as a Service) industry, the Resell (Channel/Distribution) Team is the core growth engine for pushing products to a broader market and achieving scalable, explosive growth.
Clients in the restaurant industry (restaurant owners, chain enterprises, bakeries, etc.) are uniquely characterized by being geographically dispersed, heavily reliant on local trust, and highly focused on offline operations. A SaaS company can rarely reach every city and town solely through its direct sales team. This is exactly where the Resell team comes in: to build and manage a massive external sales...
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In the Food SaaS (Software as a Service) industry, the Resell (Channel/Distribution) Team is the core growth engine for pushing products to a broader market and achieving scalable, explosive growth.
Clients in the restaurant industry (restaurant owners, chain enterprises, bakeries, etc.) are uniquely characterized by being geographically dispersed, heavily reliant on local trust, and highly focused on offline operations. A SaaS company can rarely reach every city and town solely through its direct sales team. This is exactly where the Resell team comes in: to build and manage a massive external sales...
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Undertake the overall targets of the inside sales team, be responsible for the daily management, lead follow-up, performance breakthrough and member empowerment of the assigned inside sales team, lead the team to efficiently complete lead conversion and sales indicators, and build a replicable team inside sales operation model.
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This role is part of our Commercial team, responsible for driving 99food growth by acquiring new restaurants and expanding our presence in key neighborhoods across São Paulo.
BDRs at 99food are not just sellers — they are the face of our brand, spending time in the field, talking to restaurant owners, understanding their pain points, and demonstrating how 99food can transform their operations.
The Commercial team operates at a fast pace, combining data-driven targeting with hands-on relationship building. We collaborate closely with Sales Operations and...
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As a Growth & Offline Analyste, your mission is to keep the logistics marketplace healthy and balanced every single day, ensuring the right number of drivers are available, in the right places, at the right time.
You’ll work hands-on with incentives, operational levers, and real-time performance signals to manage supply hours, driver availability, and marketplace efficiency. The focus is tactical: monitoring demand (calls), supply (online hours), and execution quality, then acting quickly to correct imbalances.
You’ll translate strategy into concrete actions for drivers: incentive mechanics, activation plans, regional adjustments to make sure they work in practice.
This role is ideal for someone who enjoys operating close to the business, making...
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Being part of the Vehicle Solutions team offers a unique opportunity to shape growth in one of the fastest-scaling companies in LATAM. Expect a dynamic, fast-paced environment where strategic thinking and relationship management directly impact the business.
The Vehicle Solutions team plays a crucial role in DiDi's expansion in Argentina by growing supply through Fleet Partner channels, developing partnerships and driving acquisition, conversion, and retention strategies across the Buenos Aires metro area and beyond.
The ideal candidate brings a sharp consulting mindset, strong commercial acumen, and the ability to manage complex partner relationships in a market with unique regulatory, economic, and operational dynamics. Experience...
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Being part of the Marketplace team puts you at the heart of DiDi’s users and partners. As part of the marketplace team, you will be responsible for bringing initiatives to balance supply and demand, improve passengers and driver retention and as well as pursue efficiency of our engagement activities.
More specifically, the position will be responsible for building deep insights and understanding of the marketplace from a passenger and driver perspective, and bring solutions to those insights and opportunities.
The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and project management skills. The role will demonstrate leadership in multi-skills projects and...
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The Dark Kitchens Strategy & Operations team at DiDi is responsible for driving the growth, efficiency, and overall performance of our dark kitchen ecosystem. We blend data-driven insights with operational expertise to optimize partner performance, enhance customer experience, and unlock new strategic opportunities across the delivery marketplace. Our team works cross-functionally with other teams to design scalable solutions, execute high-impact initiatives, and ensure our dark kitchen partners thrive on the DiDi platform. We operate in a fast-paced, entrepreneurial environment where analytical rigor, creativity, and collaboration...
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As a Business Development Manager, you will play a pivotal role in driving our business forward by developing and executing strategic sales initiatives, building partnerships with restaurants in the local food industry while leading a high-performing sales team, coaching and developing them to achieve business results and contribute to the overall growth and success of our organization.
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Buscamos profissionais comerciais e estratégicos, com grande habilidade para identificar oportunidades de negócios, fechar contratos e construir relacionamentos de longo prazo. As funções estarão focadas em aquisição, retenção e gestão de parceiros, sendo peças-chave para expandir nossa rede e garantir um alto desempenho.
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Being part of the Operations team gives you a unique opportunity to help drive growth at one of the fastest-growing companies in the region. This highly quantitative role requires a powerful combination of mathematical intuition, technical coding proficiency, and business acumen.
You will work closely with a high-performing team to launch, scale, and optimize DiDi’s business across Latin America using data as your primary lever. Be prepared for a fast-paced, dynamic, and highly challenging environment. There is never a dull moment!
In this role, you will build the analytical foundation and scalable data tools that oversee critical growth initiatives across the business. Your mathematical models, automated processes, and data pipelines...
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A 99 Food busca um(a) Business Development Manager (BDM) para liderar um time de Business Developers com foco em execução, crescimento da base de restaurantes e alta performance comercial. Essa é uma posição de liderança prática, com forte presença no campo, responsabilidade direta sobre resultados e desenvolvimento contínuo das pessoas.
O(a) BDM será responsável por orquestrar estratégia e execução, garantindo disciplina de...
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You'll work directly with the Growth and Engagement team managing three LATAM markets - Colombia, Perú, and Costa Rica - supporting data analysis, dashboard reporting, and the day-to-day operational execution of growth initiatives. This is a hands-on role with real ownership: you'll be working with actual business data to help drive decisions across user acquisition, engagement, and promotions
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Being part of the Marketing team will give you the unique opportunity to help drive growth in one of the fastest-growing companies ever. Be prepared for a hectic, fast-paced, and challenging environment. Never a dull moment!
You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi's growth in Mexico!
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The Collection Business Intelligence Specialist provides analytical and strategic support to Collections Operations team. This role is responsible for analyzing designing, calculating, and updating performance bonus schemes, maintaining operational metrics (KPIs / OKRs), and producing actionable insights to drive collection...
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Role Summary
The Senior Business Intelligence Specialist — Fraud Risk provides advanced analytical data driven support to risk operations, translating complexprocesses into accurate metrics
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This position is part of our CX Center of Operations team, where you will join a diverse, multinational group responsible for: a) Enhancing automated solutions through intelligent channel strategies and continuous improvement b) Reducing the effort of users to contact us, by defining the right Help center, IVR and channel solutions. In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams and build strong relationships with key stakeholders. You will be expected to contribute to OKR performance tracking, lead product discovery, and...
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As a CX Operations Sr. Analyst, you will be responsible for driving Customer Experience strategy and operational excellence initiatives for the market. You will leverage customer insights, operational data, and market trends to identify opportunities, influence business decisions, and lead initiatives that improve both customer experience and operational efficiency.
This role partners closely with Product, Operations, Marketing, Engineering, Risk, and Regional CX teams to ensure customer needs are represented in business decisions while supporting sustainable business growth.
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As a CX Operations Analyst, you will support Customer Experience and Customer Service initiatives by analyzing customer feedback, operational performance, and market trends. You will work closely with cross-functional teams to identify customer pain points, generate insights, and contribute to process improvement initiatives that enhance both customer experience and operational efficiency.
This role is ideal for someone with a strong analytical mindset who enjoys working with data, solving problems, and learning how customer experience impacts business performance.
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We are looking for a responsible Sr Quality assurance specialist in the Chargeback or Fraud.
- The position is complex. This person have to identify opportunity areas, solving problems, propose improvements and communicate with the operation area regarding collection process.
- The ideal candidate will be a competent person who knows how to inspect quality and give feedback to the process.
- He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
- The objective will be to ensure that quality monitoring are carried out in a productive manner to ensure the correct Collection...
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You will join the Mobility team at 99/DiDi, working in Growth to expand our passenger and driver base across cities. The team identifies growth opportunities, runs experiments, and optimizes investments to drive scalable and efficient growth.
As a Growth Operations Analyst, you will combine analytical thinking with operational ownership to design, execute, and optimize growth initiatives. This role is ideal for someone who enjoys turning data into action, testing hypotheses, and driving measurable business impact in a fast-paced environment.
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Estamos em busca de um(a) Analista de Operações dinâmico(a) e proativo(a), que combine habilidades analíticas com uma forte capacidade de execução. Nesta posição, você terá um papel fundamental no planejamento, implementação e otimização de estratégias de engajamento em diferentes categorias de mobilidade na 99. Se você é motivado por encontrar maneiras de destravar valor para o usuário, motorista parceiro e negócio, gosta de desafios e colocar a mão na massa, você é a pessoa certa para a nossa equipe.
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Estamos em busca de um Estagiário de Business Solution para fazer parte do nosso time de Service Governance na 99!
Nossa missão principal é dar suporte para otimizar o ecosistema dos entregadores, equilibrando os esforços entre a saúde operacional da plataforma, prevenção de fraudes e experiência do entregador!
Nesta jornada você apoiará nos processos diários da área bem como análises de casos específicos de contestações de bloqueios, além de contribuir com os projetos da área e ter trocas com muitos times stakeholders!
Se você gosta de aprender, por a mão na massa e se desafiar, esse desafio...