- Based on Didi (99)’s internationalization strategy, you will develop payment products that cover mainstream payment methods in Brazil and serve multiple industries.
- You will be responsible for managing the payment channels and operations of Payin (collection) and Payout (disbursement) for Didi (99)’s Brazil-based international business, with the goal of increasing the success rate of local payment channels.
- You will need an in-depth understanding of industry trends and characteristics of Brazil’s payment landscape,...
The primary function of the Sr BD Farmer is to develop and maintain a portfolio of key accounts to excel within the DiDi Food platform. An Account Manager should seek a win-win collaboration for all involved parties to achieve profitable growth for DiDi and our business partners. The Account Manager must gain a good understanding of the business, becoming an advisor to our business partners, contributing strategically to improving their performance. Through excellent customer service, they aim to maintain successful long-term business relationships.
The Communications team for Argentina and Chile plays a central role in shaping DiDi’s reputation and presence across both markets. Working closely with local business, marketing, and government affairs teams—as well as agency partners—the team drives integrated communication strategies that strengthen the company’s brand positioning, manage its public image, and support key business priorities.
This role is based in Buenos Aires with a strong connection between both markets - Argentina & Chile. The team works in a fast-moving environment that demands strategic thinking, creativity, and hands-on leadership across internal and...
Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey.
As a CX & Relationship Sr Analyst you will be working directly with the CX & Relationship Manager for the Spanish Speaking LATAM region managing...
- Manage credit card transaction authorization and transaction risks, including CNP, ATO, CF, lost/stolen, scams, BIN attacks, cluster risks, and fraud by friends or relatives;
- Improve transaction approval rates and reduce credit card fraud losses
Nossa equipe se dedica a identificar fraudes, prevenindo e reduzindo possíveis danos financeiros. Trabalhamos contra o crime, por um melhor portfólio de negócios, melhor experiência do cliente e maior segurança tanto para a empresa quanto para o usuário.
The Global Mobility Service Manager oversees the planning, management, and execution of global mobility programs to support the organization’s global workforce. This role ensures seamless relocation, immigration compliance, and assignment management for employees, while driving cost efficiency and employee satisfaction. The position serves as a key liaison between HR, business leaders, and external service providers to ensure a smooth mobility experience.
DiDi Rides Business Intelligence team is seeking an intern to support the decision-making, analysis, data, and dashboards development for the LATAM Rides business.
This position will work closely with Sr. Analysts to support business operations, delivering data and analysis for internal driver platform teams.
Lead the Performance Operations strategy for DiDi Grocery in Colombia and Costa Rica, driving completion rate, merchant efficiency, and customer experience improvements. This role combines data-driven problem solving with operational leadership, ensuring Colombia remains a benchmark for sustainable growth in LATAM. The Manager will also own regional-level performance initiatives and act as the local Ops lead for local merchant expansions and product launches.
We are a new team within the DIDI Food Delivery Department, and we’re embarking on an exciting startup journey. This is a unique opportunity to innovate, grow, and tackle challenges together. We invite you to join us as we build a new business model from the ground up.
Let’s create something impactful and transformative—together.
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente...
You will be part of a team that manages the operations of an entire city. In this role, you can influence the operational outcomes for the whole city and use your creativity to help merchants run their food delivery businesses more effectively, enabling users to discover and enjoy their favorite meals.
O(a) Redator(a) irá atuar em um hub de criação da 99Pay voltado para campanhas de operações/performance, majoritariamente dentro dos aplicativos da 99 e da 99Pay.
Com perfil criativo e excelente comunicação escrita, irá atuar na criação e desdobramento de campanhas a partir de conceitos, textos e narrativas existentes e de acordo com os guidelines de marca.
Este(a) profissional deverá trabalhar em colaboração com a área Marketing, Operações e Design Global, com o desafio de combinar as melhores práticas de performance do grupo DiDi (em geral aplicadas na China) e os guidelines da marca 99Pay no Brasil. Seu foco...
O(A) Designer Sênior irá atuar em um hub de criação da 99Pay voltado para campanhas de operações/performance, majoritariamente dentro dos aplicativos da 99 e da 99Pay.
Com perfil criativo e forte senso estético, irá atuar na criação e desdobramento de campanhas a partir de key visuals existentes e guidelines de marca.
Este profissional deverá trabalhar em colaboração com a área Marketing, Operações e Design Global, com o desafio de combinar as melhores práticas de performance do grupo DiDi (em geral aplicadas na China) e os guidelines da marca 99Pay no Brasil. Seu foco será em criar peças de alta...
You will be working in the Food Strategy team designing and exectuing strategies to drive sustainable growth for Didi, clients, and partners. The role requires strong ideation and problem solving skills to propose data based solutions to our most impactful and challenging problems, along with great stakeholder management, and hands-on proactiveness to materialize our strategies.
Become one of our contributors to build the path to success!
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente...
We are looking for an Operations Intern to support one of the TOP & most amazing start-ups in the Food category across LATAM. In this position, you will have the opportunity to create value by converting data into powerful insights and turning them into actionables.
As an Operations Intern and numbers-passionate team member, you should have a background and skills in SQL and Excel as well as sound business acumen.
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente...
We’re looking for a User Lifecycle & Retention Manager to design and scale the full post-activation user journey — from the first habit to long-term loyalty and reactivation.
You’ll own CRM strategy, automation, and experimentation to drive retention, frequency, and LTV across our marketplace ecosystem.
Seeking a proactive team member with customer experience and continuous improvement background to lead our CX Loan structure and support us in building a local bank in Brazil. This role is crucial for promoting a culture of continuous improvement within the fintech environment, acquiring and engaging our users, while solving our problems in-app and in customer service. Collaborator will define CX Loan strategy and execute, define and monitor performance metrics, collaborate with various departments, and ensure compliance with industry standards and regulations. By facilitating proactive problem-solving and solution-oriented thinking, this position aims be a key player within our CX Fintech business unit.
A Creative Strategist supports performance marketing by shaping and executing creative campaigns that connect business objectives with impactful content. The role combines market insights, stakeholder collaboration, and creative direction to deliver high-quality marketing assets that drive growth and engagement across channels.
You will become part of the Government Affairs team, providing strategic inputs and executing advocacy efforts with a wide range of stakeholders at State level to protect and expand DiDi’s operations in Mexico, from a data-driven, collaborative approach.
We are looking for a customer-centric Operations Manager to join the Operations team. Our mission is to build the best experience for our users and drive strategic and sustainable growth.
In this role, you will lead cross-functional strategic initiatives, manage a team of analysts or cross-area contributors, and be responsible for translating data-driven insights into actionable business strategies.
You will play a key role in shaping our marketplace performance, driving operational excellence, and scaling impactful solutions across the organization. This is a high-impact position that combines technical proficiency, strong business acumen, and stakeholder management. You will contribute to the growth of the business while developing and empowering your team.
We are looking for a customer-centric intern to join us on the 99Food Delivery team. Our mission is to build the best experience for our couriers and to drive strategic and sustainable growth.
In this role, you will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
We are looking for a customer-centric Operations Manager to join the Operations team. Our mission is to build the best experience for our users and drive strategic and sustainable growth. In this role, you will lead cross-functional strategic initiatives, manage a team of analysts or cross-area contributors, and be responsible for translating data-driven insights into actionable business strategies.
You will play a key role in shaping our marketplace performance, driving operational excellence, and scaling impactful solutions across the organization.
This is a high-impact position that combines technical proficiency, strong business acumen, and stakeholder management. You will contribute to the growth of the business while developing and empowering your team.
We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience for our stakeholders and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
We are looking for a customer-centric operations analyst to join us on the Operations team. Our mission is to build the best experience forour stakeholders and sustainable growth.
In this role, you will work on cross-functional strategic projects, and will be responsible for supporting data analyses that will help shape our business strategy. This includes creating business hypotheses, testing them, and developing solutions to improve our growth.
Hence, you will be able to improve both your technical and business skills through industry experience that will contribute to your professional development.
We are a fast-paced team focused on making every partner feel supported, guided, and empowered from day one. This role is critical to ensure that our partners have a positive experience during their first steps with us and continue to see value through meaningful touchpoints, support on improving their pages, and increased visibility and orders on the platform. You’ll be part of a cross-functional and data-driven team that believes in building strong foundations and long-term relationships with our partners through structured onboarding, scalable processes, and high-quality interactions.
We are looking for a Sales Operations Analyst to support the Commercial Team in driving operational excellence, governance, and performance across offline acquisition channels. This role will be responsible for ensuring that processes, tools, reporting, and alignment mechanisms are in place to enable BD Managers and Hunters to focus on growth. The Sales Operations Coordinator will work as the backbone of the commercial structure, ensuring discipline, efficiency, and scalability.
We are looking for a Commercial Operation Manager to lead the offline acquisition efforts, focusing on driving the onboarding of new drivers to the platform. This position will require an experienced professional to manage promoters, optimize performance, and collaborate closely with the Sales & Partnerships (S&P) team to meet city-level goals. The Commercial Operation Manager will also be responsible for setting strategic guidelines, defining performance metrics, and ensuring effective operations at scale.
The HRBP Manager will partner with the SSL Food business, specializing in supporting our commercial teams. This role focuses on delivering HR programs, talent management, and operational HR support, ensuring compliance with labor regulations while fostering an engaging and high-performing work environment.
We are seeking a Regional Tax Leader (Senior Tax Manager) based in Colombia, responsible for overseeing all tax matters in Colombia, Chile, Argentina, and selected Spanish-speaking LATAM countries.
This role will serve as the key tax business partner for the region, ensuring compliance, driving process excellence, leading risk management, and supporting strategic business initiatives with tax efficiency and sustainable growth.
The position reports directly to the International Tax Leader based in China and will be supported by two internal...
Essa posição faz parte da Fuel Ops, o time de operações por trás do 99Abastece, uma iniciativa inovadora do nosso hub de inovação DriverLab. Nossa missão é aumentar a rentabilidade e a satisfação dos motoristas por meio de um Marketplace de Combustível equilibrado.
Estamos em busca de um(a) estagiário(a) proativo(a) e orientado(a) por dados para apoiar iniciativas estratégicas, melhorias de processos e acompanhamento de desempenho, contribuindo para um ambiente que estimula o aprendizado contínuo e o crescimento.
Essa posição faz parte da Fuel Ops, o time de operações por trás do 99Abastece, uma iniciativa inovadora do nosso hub de inovação DriverLab. Nossa missão é aumentar a rentabilidade e a satisfação dos motoristas por meio de um Marketplace de Combustível equilibrado.
Estamos em busca de um(a) estagiário(a) proativo(a) e orientado(a) por dados para apoiar iniciativas estratégicas, melhorias de processos e acompanhamento de desempenho, contribuindo para um ambiente que estimula o aprendizado contínuo e o crescimento.
As a Driver Lab Strategy and Projects Intern, you will work closely with our experienced team to support the development and execution of strategic initiatives and projects. This role requires a keen analytical mindset, attention to detail, and a passion for contributing to the success of the organization.
As a Driver Lab Strategy and Projects Intern, you will work closely with our experienced team to support the development and execution of strategic initiatives and projects. This role requires a keen analytical mindset, attention to detail, and a passion for contributing to the success of the organization.
Estamos em busca de uma estagiária dinâmica e proativa, que busque aprender rápido e que se organize bem com as demandas. Nesta posição, você atuará na operacionalização de estratégias de engajamento de usuários para um grupo de cidades brasileiras.
Se você possui mentalidade de startup, gosta de desafios e não tem medo de colocar a mão na massa, você é a pessoa certa para a nossa equipe!
We are looking for a Product Operations Manager to support multiple projects on the Delivery business, one of the many initiatives alongside passenger transportation (99), digital payments (99Pay) or food delivery (99Food).
You will work closely with cross-functional teams to develop and implement Product features and lead projects that will improve our users journey and help the growth of the Delivery business. This position offers a unique opportunity to contribute to a rapidly expanding business line and to gain hands-on experience in Product Operations in a fast-paced environment.
International contact will be daily, as main stakeholders are located in China. As an area that centralizes information, communications and results, having...
A equipe de Estratégia e Planejamento (S&P) tem como missão principal impulsionar o crescimento sustentável do negócio de mobilidade da DiDi. Para isso, oferecemos insights estratégicos, tomamos decisões fundamentadas e coordenamos a execução de projetos em parceria com equipes multifuncionais.
A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados.
O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.
99 Creative Huh is looking for a Creative Strategist.
We are a multidisciplinary and diverse team focused on leveraging brand and business results through creative strategies. We lead projects and collaborate with internal and external partners to build world-class communication and a global creative community at 99 | DiDi. If you are a knowledgeable creative/strategist willing to be challenged we might be looking for you.
O Creative Hub da 99 está em busca de um(a) Analista de Estratégia Criativa para ajudar a transformar dados, tendências e briefings em ideias e direções criativas que impulsionem nossos resultados de marca e negócio.
Você fará parte de uma equipe multidisciplinar que conecta estratégia, cultura e criatividade — colaborando com equipes internas, parceiros externos e times de negócio para construir narrativas que façam a 99 brilhar nas ruas, nas telas e nas conversas.
La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
Você será desafiado(a) a ajudar a desenhar e implementar, nosso programa de aprendizagem e desenvolvimento. O objetivo é desenvolver um programa abrangente para entregar educação, treinamento e desenvolvimento às nossas equipes de atendimento de cobrança e Risk Ops. Esta é uma posição versátil que atuará em vários aspectos das nossas soluções de aprendizagem para múltiplos canais (escrito, voz ) e para múltiplas localidades (terceirizados e times internos). Você colaborará com outros membros da organização de Risk Ops para compartilhar boas práticas em Aprendizagem e...
The Finance area is looking for a high-performing intern that will support team projects and initiatives for the finance team. The ideal candidate will be involved in the daily discussions to follow up on budget execution through operational and financial indicators driven by market metrics and resources allocation.
We are seeking a strategic and business-oriented Legal & Regulatory Senior Analyst to serve as a key legal partner to our Financial Services team in Mexico. This role will be responsible for advising on complex regulatory matters, supporting DiDi’s financial services growth, and ensuring compliance with applicable legal frameworks. You will collaborate closely with cross-functional teams, local leaderships, and external counsel to structure and execute high-impact financial services initiatives. You will be based in Mexico City and will report to the Legal &...
We are seeking a highly skilled and motivated Security Analyst to join our team. The ideal candidate will be responsible for ensuring the security and integrity of our InfoSec related systems, managing user identities, and implementing access controls. The role involves working closely with various departments to enhance security protocols and ensure compliance with industry standards and regulations.
We are looking for a responsible supervisor to oversee the workflow at our facility.
The position is complex. It won't just be someone who oversees the work of others. A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management.
The ideal candidate will be a competent person who knows how to guide and train employees. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
The objective will be to ensure that operations are carried out in a productive manner to ensure the correct QA Collection process.
We are seeking a skilled and motivated Security Engineer to join our team. The ideal candidate will be responsible for ensuring infosec& privacy compliance in financial business，the security and integrity of our Infosec related systems, managing security issues, and implementing controls. The role involves working closely with various departments to enhance security protocols and ensure compliance with industry standards and regulations.