Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!
The Risk Management team is responsible for managing diversified risk associated with our products and business flows, ranging from fraud chargeback, account take-over, promotion abuse, money laundering to compliance risk, tracking industry leading technical prevalence, developing innovative and state-of-art methodology to tackle the new challenges emerging from fintech economy ecosystem, for the purpose to protect sustainable growth and maximize business outcomes. We are looking for an experienced risk analyst to do threat intelligence monitoring, suspicious transaction analysis, and to be responsible for key loss metrics while...
We are looking for someone with full of experience in collection policy, excellent communication skills and self-motivated. Here in DiDi, you will be able to use most advanced technologies or tools to establish a robust collection policy framework, filled with challenges.
We are looking for someone with full of experience in antifraud policy, excellent communication skills and self-motivated. Here in DiDi, you will be able to use most advanced technologies or tools to establish a robust anti-fraud framework.
As one of DiDi tax hires, you will have the unique opportunity to be part of DiDi growth trajectory by ensuring that quality tax operations are created to drive / Foods and Fintech business operations. As a Tax Manager, you will work closely with other key stakeholders such as accounting, legal, Ops, GA, comercial, among otheres. You will lead our initiatives to build a successful tax function within the accounting team and across other areas. You will also participate in implementing processes and controls to enhance financial reporting and compliance. The ideal candidate aspires to grow with DiDi and is willing to support all business areas whenever needed.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto para la empresa como para los clientes.
As a member of the Talent Acquisition team, you'll have the opportunity to work in a cross-regional team with international exposure. We spot, engage and hire the top talents to join DiDi. We drive new growth opportunities for our teams by running talent programs, where our employees can expand their horizons globally.
La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el...
Ready to help everyone's lives better? We’re looking for a dynamic, strategic and creative Senior Communications Manager with experience with consumer brands and a passion for storytelling.
You’ll partner with senior leaders, marketing pros and operation wizards to develop bold, all-encompassing communication strategies that resonate across our entire range of ride categories.
We are looking for a very creative, proactive thinker who thrives in a collaborative environment, can navigate complex projects, and loves using data-driven insights to fuel creativity.
If you’re excited to help people's lives and connect with them with our brand, this is your next ride!
The primary function of the Sr BD Farmer is to develop and maintain a portfolio of key accounts to excel within the DiDi Food platform. An Account Manager should seek a win-win collaboration for all involved parties to achieve profitable growth for DiDi and our business partners. The Account Manager must gain a good understanding of the business, becoming an advisor to our business partners, contributing strategically to improving their performance. Through excellent customer service, they aim to maintain successful long-term business relationships.
Nossa equipe se dedica a identificar fraudes, prevenindo e reduzindo possíveis danos financeiros. Trabalhamos contra o crime, por um melhor portfólio de negócios, melhor experiência do cliente e maior segurança tanto para a empresa quanto para o usuário.
Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes.
La función principal de unejecutivo post ventaes desarrollar y mantener un portafolio de clientes sano. Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto...
We are looking for a Key Account Specialist to focus on national and international food industry brands. The Key Account Specialist will work closely with the Key Account Manager and the business strategy team to reach the growth potential and maximize the coverage of key accounts. In long-term plan, a KA specialist needs to interact with the clients to support their business growth based on our platform activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA manager.
La función principal de un farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para Didi como para los restaurantes.
Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.
Our Customer Experience area is a key to deliver a great experience to our customers. As a CX Ops Sr analyst you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our users experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey.
From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
Being part of the Driver Growth & New Launch Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility driver platform while adding value to the marketplace across Egypt and MEA (Middle East and Africa) region via executing new initiatives.
As a Procurement Intern you will be able to directly impact the successful development of the solutions and services which support our daily operations and growth strategy. You will research, evaluate, negotiate and buy products and services ensuring the best conditions are obtained. You will support several projects and lines of spend within several spend categories from MKT, CX, etc.
Position Overview:
[position preferably for women]
As a Driver Lab Strategy and Projects Intern, you will work closely with our experienced team to support the development and execution of strategic initiatives and projects. This role requires a keen analytical mindset, attention to detail, and a passion for contributing to the success of the organization.
The Customer Service Specialist is responsible for delivering exceptional service in a dynamic and fast-paced environment. The successful candidate will foster a "Customer First" mentality, promote customer loyalty through personalized service, and ensure operational...
The Customer Service Specialist is responsible for delivering exceptional service in a dynamic and fast-paced environment. The successful candidate will foster a "Customer First" mentality, promote customer loyalty through personalized...
Buscamos um Key Account Manager proativo com facilidade em gestão de dados para gerenciar e expandir relacionamentos estratégicos com nossos principais clientes. O profissional será responsável por entender as necessidades dos clientes, oferecer soluções personalizadas e garantir a satisfação e a fidelização.
Join our dynamic User Operations team in the grocery business as an Intern! You’ll dive into market research, analyze data with a variety of tools, and uncover insights that drive impactful decisions. We’re looking for a detail-oriented, analytical thinker who thrives on turning data into powerful stories. Collaborating with cross-functional teams, you’ll own the reporting and dashboard maintenance, becoming the go-to source for up-to-date insights. Get ready to learn, grow, and make a real impact in a fast-paced, supportive environment!
This role is being responsible for the one or more domain of credit risk management. It could be approval credit risk underwriting policy, or initial credit line risk underwriting policy or existing credit line mangement policy. For the responsible domains, the senior is responsibile for design the overall structure and framework of underwriting, lead the team to construct the underwriting, understands how to evaluate and analyze policies, able to tell the pros and cons of each version. And in the end, being responsible for the portflio of including size and profitability.
As a member of the Experience Team, you will play a pivotal role in defining the strategy to enhance the restaurant experience across the LATAM region. We are seeking data-driven individuals who are enthusiastic about testing new hypotheses and implementing strategies that yield optimal results. You should excel in data analysis and communication skills to be able to present results to the company and explain the logic of the strategies to different stakeholders. Proactivity is highly valued, as it will enable you to identify opportunities and streamline processes across various projects.
In the CX area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company.
We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics and ways of working to protect customer’s experience while generating value to the business. We look for people who are willing to embrace these principles by going far and beyond to bring them to life, and more importantly, who are passionate and driven by positively impact people’s lives and...
The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi satellite locations.
The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi satellite locations.
The Specialist Role is the bridge that connects satellite operations with DiDi management team.. This position fosters operational excellence by ensuring Driver Center operate smoothly and meet performance and experience targets. This position is key to drive DiDi´s principles and permeate our culture in DiDi satellite locations.
You will be working closely with our restaurant and sales teams to help businesses grow on DiDi Food platform. From a comprehensive business point of view, you will construct strategies for different types of restaurants and under various busines scenarios, as well as to follow the execution of strategies from end to end.
We are seeking a Senior Sales Operations Analyst with strong project management skills and a passion for product development and data analysis. This role is essential for optimizing our sales operations in a dynamic environment.
You will manage and drive strategic initiatives, collaborate with cross-functional teams, and ensure the scalability and effectiveness of our sales processes. Your ability to prioritize tasks, oversee project execution, and...
La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
Debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y...
La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.
La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food.
Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados.
El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica...
We are looking for a Key Account Specialist to focus on national and international food industry brands. The Key Account Specialist will work closely with the Key Account Manager and the business strategy team to reach the growth potential and maximize the coverage of key accounts. In long-term plan, a KA specialist needs to interact with the clients to support their business growth based on our platform activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA manager.
From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth.
Being part of the Passenger Operations Team will give you the unique opportunity to be responsible for improving and offering a solid experience to our passengers in all SSL (Spanish Speaking Latinamerica) countries, having as a main leverage...
La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
La función principal de un City Key Account Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.
A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados. O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu...
We are looking for a Commercial Finance Manager to focus on national and international food industry brands. The position will work closely with the business strategy team to reach the growth potential, manage the budget allocation and optimization in close collaboration with our commercial team. Optimize the budget and resources to migrate to a profit focus investment.
We are looking for a responsible supervisor to oversee the workflow at our facility. The position is complex. It won't just be someone who oversees the work of others. A supervisor is also responsible for advising, solving problems, and serving as a liaison between subordinates and upper management.
The ideal candidate will be a competent person who knows how to guide and train employees. He or She will have a thorough knowledge of the processes inherent to the responsibility of the position and will be oriented and focused on results.
The objective will be to ensure that operations are carried out in a productive manner to ensure the correct KYC process.
Nossa equipe se dedica a identificar fraudes, prevenindo e reduzindo possíveis danos financeiros. Trabalhamos contra o crime, por um melhor portfólio de negócios, melhor experiência do cliente e maior segurança tanto para a empresa quanto para o usuário.
La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.
El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos...
As a part of the City Key Account Restaurant Acquisition Team, you will be responsible to define the acquisition strategy of Restaurants in the whole LATAM region. We are looking for data driven individuals who are not afraid of testing new hypothesis and implement the strategies with the best results! You should excel in data analysis and communication skills to be able to present results to the company and explain the logic of the strategies to our commercial team.
Na área de Customer Experience, somos centenas de pessoas, de diferentes lugares e com diferentes culturas, responsáveis por gerir estrategicamente a experiência do cliente ao longo de sua jornada com a empresa. Somos uma equipe centrada no cliente, o que significa que adotamos e aplicamos uma lista de princípios-chave de experiência que estabelecem os comportamentos esperados, mentalidade, processos, métricas e formas de trabalhar para proteger a experiência do cliente enquanto gera valor para o negócio. Procuramos pessoas que estejam dispostas a abraçar esses princípios indo muito além para trazê-los à...
The Customer Service Specialist is responsible for delivering exceptional service in a dynamic and fast-paced environment. The successful candidate will foster a "Customer First" mentality, promote customer loyalty through personalized...
The Customer Service Coordinator focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The specialist will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service,...
The Customer Service Coordinator focuses on delivering exceptional customer service in a challenging and fast-paced environment. The successful candidate will drive a "Customer First" mentality, foster loyalty through personalized service, and ensure operational excellence. The specialist will also play a critical role in continuous improvement efforts, identifying areas for process optimization, and developing strategies to improve service,...
Our team is responsible for manage 4 and 2-wheels categories in 99App. Our main challenges are related to guarantee a balanced marketplace where users can have good experience in ride-hailing. The contact with stakeholders help us also ensure a good user experience.
For this entry-level position we’re looking for a self motivated, smart and agile individual, who’s eager to gain hands-on experience by joining our media team at DiDi. This role will serve as a key contributor for the planning and execution of cross channel media strategies focused on building Ride-hailing top of mind in Latam.