The main function of a City Key Account Hunter is to prospect new key accounts through rigorous field work, constant face-to-face meetings, cold calls and other means that promote and generate the interest of potential clients.   The City Key Account Hunter must have knowledge of the market and its drivers, and identify the main needs of each account to plan and execute persuasive strategies to acquire the best accounts in the market, achieving the confidence that allows them to become a partner and work together. Hand in hand with mid/high level management, heads of operations, and restaurant staff. For this reason, we are looking for people with excellent sales skills, business vision and high organizational and self-management skills.

La función principal de un ejecutivo post venta es desarrollar y mantener un portafolio de clientes sano. Un ejecutivo post venta debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable tanto tanto para la empresa como para los clientes. Parte del rol involucra tener un buen entendimiento del negocio y brindar una excelente atención al cliente para lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

We are seeking a highly skilled and experienced Brand Strategic Planner to join our team. In this role, you will be responsible for developing and implementing comprehensive brand strategies to enhance our company's presence and reputation for all our different productos and in our key markets through SSL. The ideal candidate will possess a deep understanding of consumer behavior, market trends, and competitive analysis, along with proven experience in developing successful brand campaigns across various channels.   This role is particularly important while DiDi grows and becomes a more solid and structured Brand. 

As the Government Affairs Manager for 99, you will help and support GA Team to improve and implement strategies, action plans and procedures in order to strengthen relationships with key government and other stakeholders across local, state and federal levels in Brazil. For this role, you will focus the majority of your time on the federal level issues and stakeholders. You will be part of a team that supports other areas of the Company in charge of growing products and services portfolio in Brazil -- including mobility, delivery and payments -- while covering a wide range of challenging policy issues that affect our ability to operate. You will be part of a team responsible for government affairs and public policy, which includes monitoring, analyzing, and developing arguments and regulations that may impact the activities carried out by the company. This will cover a wide range of challenging policy issues, including ridehailing regulations, safety, tax, driver community and sustainability. 99’s Government Affairs Team is also a key part of the international DiDi government affairs and broader external affairs team which spans 15+ markets around the world, and covers government affairs, communications and sustainability. You will report directly to Brazil’s Head of GA, who reports directly to the Head of International External Affairs. GA Team in Brazil also reports to 99’s General Manager in the country.

We are looking for someone who is passionate to make a difference in the user’s life by providing the best experience. As part of the driver ecosystem team, this position will act mapping the driver's journey and providing insights on how to improve it through product development or improvement, bug fixing, communication, etc.   This position will also be responsible to perform benchmarks from competitors to ensure that 99 is offering the best experience and if there are opportunities to make it better.

DiDi es la plataforma de tecnología de movilidad más grande del mundo. Con más de 10 años en el mercado, somos la empresa líder en servicios basados ​​en aplicaciones para transporte inteligente, entrega de alimentos y servicios de pago. Haciendo la vida mejor y más fácil para las personas todos los días. Cuando te unes a Didi, vas a formar parte de una comunidad abierta, inclusiva y diversa de más de 12,000 empleados en todo el mundo. Desde el primer día encontrará una rica cultura global colaborativa donde sus responsabilidades tendrán un impacto directo en la estrategia y el crecimiento de la empresa.     La función principal de un Hunter es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El Hunter debe planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto, los jefes de operaciones y el personal del restaurante. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.

The CX Ops Analyst is responsible for managing and improving the customer experience, supporting Specialists and Managers in tactical and operational activities.  

Join DiDi Grocery team as an Intern and dive into a world of excitement! Collaborate with a dynamic team, focusing on retailers’ opportunities analysis & reports, help in retailer’s integration processes, and category/catalog management. Work alongside passionate professionals, gaining hands-on experience in the fast-paced universe of DiDi Grocery team.

Ready to shape the future of mobility, food and fintech? As a CX Strategy Manager at Didi, you'll lead dynamic initiatives and help us to shape our customer experience impacting the life of millions of customers evert dat! Collaborate with a dynamic team of innovators and data enthusiasts to drive impactful changes. Bring your strategic mindset, analytical skills, and passion for innovation to shape the future of transportation. Join us!

Being part of the Passenger Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. Our team is reponsible for user acquisition & reactivation for our mobility business across Spanish Speaking Latam countries.    We work closely with marketplace, central operations, marketing, product and business intelligence teams to exceed the demand needs of our main stakeholders by creating growth strategies across our different channels with the best use of our resources.   We are looking for a passionate team player with growth mindset, user-centric, analytical & strategic thinking and feels comfortable transforming insights into business decisions. Owns the domain!    You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!

In this team, you will work on cross-functional strategic projects, working in initiatives across different teams and bringing the marketing perspective to build solutions. This includes communicating and collaborating with teams from multiple product lines and third party agency.   You'll be tasked with growing brand awareness, consideration, and loyalty for the 99Pay business unit in the most efficient and engaging way possible.

As a Communications Analyst, you will play a key role in fostering effective communication between our internal teams and our vendors. You will be responsible for building and maintaining strong relationships with internal stakeholders while strategizing and executing communication plans to ensure a smooth cascade of updates and news, particularly related to processes, policies and events. In this position, you will be part of the communication strategy, contributing to: - Development of comprehensive communication strategies aligned with organizational goals and objectives. - Identifying and engaging with internal stakeholders to ensure their communication needs are effectively met. - Crafting clear and compelling messages that resonate with target audiences and support overall communication objectives. - Creating engaging communication materials, including newsletters, banners, and other collateral, to deliver key messages effectively. - Participating in the analysis of communication efforts, evaluating their impact and effectiveness, and providing insights for continuous improvement. - Collaborating closely with cross-functional teams, including Operations, Quality, and other support areas, to ensure alignment and coordination in communication efforts. - Bringing new ideas and innovative approaches to communication strategies, driving continuous improvement and adaptation to changing needs and trends.

As a part of the Restaurant Acquisition Team, you will be responsible to execute and analyze the acquisition strategy of Restaurants in the whole LATAM region. We are looking for data driven individuals who are not afraid of testing new hypothesis and implement the strategies with the best results! You should excel in data analysis, programming and communication skills.

The Insights Team Is The Guardian Of 99's Users And Our Squad Is Composed By High Skilled Professionals Focused On:   - Customer Needs- Is dedicated to meeting the expectations and requirements of internal and external customers; acts with customers in mind; - Listening- Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. - Creativity- Comes up with a lot of new and unique ideas; easily makes connections among previously unrelated notions; tends to be seen as original and value-added in brainstorming settings. - Attention to Detail- Accomplishes tasks by considering all areas involved, no matter how small; shows concern for all aspects of the job; accurately checks processes and tasks; is watchful over a period of time. Ensures high-quality output  

Service Delivery - CX is a key to deliver a great experience to our customers. Our team is BIG and full of people passionate about delivering a WOW service to our clients! In this position, you will be working directly with the CX & Relationship Sr Manager for the Spanish Speaking LATAM region managing our various BPOs. You will work every day to improve our Customer Service Experience in the diferente countries where DiDi has services in Latin America. If you love building things from scratch and working with a diverse, top talent team, this might be the ideal job for you!  

Our Creative Studio for SSL (Spanish-speaking LATAM) is looking for a high-performing graphic designer to support our team's projects and initiatives for the LATAM region through outstanding designs and creative thinking. As a Design Analyst, you will be involved in all aspects of the product development process, from brainstorming the next product feature to fine-tuning pixels just prior to launch. You will be expected to use your full range of graphic and visual design skills.

We are looking for a Key Account Analyst to focus on national and international food industry brands. The Key Account Analyst will work closely with Key account manager, the business strategy team and support team to reach the growth potential and increase the coverage of key accounts. Also the Key Account Analyst will have the opportunity to analyze and find different opportunities to increase the OKRs proposed by the company. In long term plan, a Key Account Analyst needs to interact with the clients to support their business growth based on our sales activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA Jr. Manager.

DiDi Card Experience Operations team is the core team that guarantees a quality user experience.The team is business representative in the customer experiene aspect, and targets to improve the overall service level by handling complex consulting issues, precipitating SOPs, and driving product optimization. This is a fast growing new business for DiDi, and we are looking for candidates with user awareness, innovation and excellent problem solving skills to join us and drive the business to take off.

El equipo de Operaciones de Experiencia del Cliente es el equipo central que garantiza una experiencia de usuario de calidad. El equipo es representante del negocio en el aspecto de la experiencia del cliente y tiene como objetivo mejorar el nivel general de servicio manejando problemas de consultoría complejos, precipitando los SOP e impulsando la optimización del producto. Este es un nuevo negocio de rápido crecimiento para DiDi y estamos buscando candidatos con conciencia de usuario, innovación y excelentes habilidades de resolución de problemas para unirse a nosotros e impulsar el despegue del negocio.

Our team is responsible for the growth of the business of 99's personal loan solution, 99Empresta. We have daily challenges and learn daily about growth strategy, relationships with other areas and how to create value for the user.

As a Marketing Intern in our payments business, you will be responsible for supporting marketing operations and executing marketing campaigns, particularly within our app. From initial briefing development to delivery coordination, your focus will be on ensuring the quality and effectiveness of each campaign. We are seeking someone organized, with meticulous attention to detail, and excellent interpersonal skills to work collaboratively with various teams.  

We are seeking a highly skilled Senior Marketing Analyst to join our team in the payments business. As a key member of our marketing team, you will be responsible for developing and implementing communication strategies across various owned and paid channels, both online and offline. The ideal candidate should have a strong background in marketing, a proven track record of delivering results, a passion for data-driven decision-making and innovative thinking.

Reporting to the Head of Legal for the ANZ and Middle East, you will provide timely and commercially-focused advice to the company on a wide range of legal issues relating to the business in these regions.

We are looking for a highly skilled, inquisitive and creative mind to join the Masterbrand Strategy team as a leader. You would have the excellent opportunity to lead and execute the strategic marketing vision for the company. 

About the job   Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!   Driver Growth Operations team members are very important for the expansion and sustainability of the business. The ideal candidates for our opening roles should have very strong analytical skills (e.g. Python, R, SQL, etc.) and feel comfortable transforming insights into business decisions.    You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!

About the job Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! Driver Growth Operations team members are very important for the expansion and sustainability of the business. The ideal candidates for our opening roles should have very strong analytical skills (e.g. Python, R, SQL, etc.) and feel comfortable transforming insights into business decisions. You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!

As part of the broader Food Operations organization, our team is responsible to acquire new users into the platform and convert them into loyal users across the countries we operate in the Spanish Speaking Region. We do this by effectively managing our promotion activity, in-depth user understanding and effectively deploying our country strategies. In this role, you will lead a group of highly motivated individuals responsible for defining and executing the growth strategy across the countries we operate as well as driving their professional development and growth in the process.

Being part of the Marketplace Team is developing one of the main cornerstones of the business supply. As part of the broader City Operations organization, our Marketplace team is responsible for the engagement and retention of our drivers and passengers and allocating supply in an efficient and timely manner to support all User’s experience within the app. This position will be responsible for building deep insights about the ride-hailing business from a driver, passenger, pricing, marketplace and competition perspectives. The ideal candidate must have strong analytical skills, data driven solutions, prioritization capabilities and excellent execution. The role will demonstrate leadership in multi-skill projects and initiatives  

The main function of a City Key Account Hunter is to prospect new key accounts through rigorous field work, constant face-to-face meetings, cold calls and other means that promote and generate the interest of potential clients.   The City Key Account Hunter must have knowledge of the market and its drivers, and identify the main needs of each account to plan and execute persuasive strategies to acquire the best accounts in the market, achieving the confidence that allows them to become a partner and work together. Hand in hand with mid/high level management, heads of operations, and restaurant staff. For this reason, we are looking for people with excellent sales skills, business vision and high organizational and self-management skills.

No B2B da 99, você vai conhecer uma equipe que visa transformar a mobilidade empresarial. Valorizamos a tecnologia como força transformadora para melhorar a vida diária. Nossa missão é desenvolver não só estratégias eficazes, mas também fortalecer conexões, entender e superar as expectativas dos clientes. Com foco constante no feedback do cliente, cada membro é essencial para inovar e garantir experiências excepcionais para empresas e usuários.

La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

Join Didi's Grocery Operations Empowerment team as a Senior Analyst and immerse yourself in an exciting world of opportunity! Collaborate with a dynamic team focused on shopper management, card transactions, and bags optimization. Work alongside passionate professionals, gaining hands-on experience in the fast-paced universe of Didi's grocery operations.

Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!

The SSL Procurement BP, within the International Business Group (IBG) Procurement Organization reports to the Regional SSL Procurement Lead and is responsible for the strategy definition and execution of the assigned categories withinSSL Procurement working alongside with suppliers and stakeholders to achieve best in class services and strategic objectives. This role will develop and maintain strategic supplier relationships and contract management to deliver continuous improvement in delivery of goods and services by the supply base.   This role will develop category strategies and plans for the region with stakeholders and make sure the plans support DiDi’s business strategy. It will have high visibility across all the company’s areas and internal stakeholders and will support users to ensure adherence to DiDi’s Procurement Policy and processes.     Excellent interpersonal and communication skills are a must to establish and maintain positive business relationships with users and suppliers. Analytical and organization skills are required as this position will manage several simultaneous projects from diverse stakeholders, countries, markets and categories of spend.

  In the CX area, we are hundreds of people, from different places and with different cultures, responsible for strategically managing the customers' experience throughout their journey with the company. We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindset, processes, metrics and ways of working to protect customer’s experience while generating value to the business. We look for people who are willing to embrace these principles by going far and beyond to bring them to life, and more importantly, who are passionate and driven by positively impact people’s lives and experiences. DiDi is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people located in Latin America whose mission is to deliver a WOW service to our clients. The CX Ops Manager is responsible of defininng the CX strategy for the Paymens business line, ensuring the achievement of strategic goals and optimizing resource allocation.   In this position, the CX Ops Manager will be in charge of mapping current and future processes, implement deep dive analysis to uncover areas of improvement and design the service delivery strategy to ensure a great experience to our users, while creating internal efficiencies to maximize value generation to the business. Additionally, this possition will be supporting the definition and execution of strategic initiatives to build the best-in-class experience in coordination with teams in China and LATAM.

As a Key Account Manager, you will serve as an ally of our partners driving their business growth through last-mile solutions, empowering them by boosting their own sales channels. Your primary objective will be to deeply understand the needs and challenges of each client, and tailor solutions to address them effectively.

Seeking a proactive and analytical strategist to lead transformative projects in our tech company's electric vehicle division. We need someone with exceptional problem-solving skills and a keen eye for innovation to drive success in this rapidly evolving market. Collaborate with cross-functional teams including Product, Ops, and Marketing to shape the future of electric mobility. Join us in making a meaningful impact while shaping the future of sustainable transportation.

As a Driver Lab Operation Senior Analyst, you will work closely with our experienced team to support the development and execution of strategic initiatives and projects. This role requires a keen analytical mindset, attention to detail, and a passion for contributing to the success of the organization.

We are merchant integration team of DiDi Grocery.  We are seeking a highly-motivated and detail-oriented integration specialist to join our young team.

We are looking for a Key Account Manager to focus on national and international food industry brands. The Key Account Manager will work closely with the business strategy team to reach the growth potential and increase the coverage of key accounts. In long term plan, a KA manager needs to interact with the clients to support their business growth based on our sales activities and promotion strategic tools. An outstanding performance will be a promising foundation as a future KA Sr. Manager.

  At our customer experience team, we are hundreds of people from different places and cultures responsible for impacting the lives of more than 500 million people who use our services every day.We are a customer-centric team, which means that we adopt and apply a list of key experience principles that establish the expected behaviors, mindsets, processes, metrics, and ways of working to protect customers' experiences while generating value for the business.We look for people willing to embrace these principles by going far and beyond to bring them to life and, more importantly, who are passionate and driven by positively impacting people’s lives and experiences.

Our team is responsible for user acquisition for the Credit Card business in Mexico. We work closely with Product, Marketing, Partnership and other relevant teams to explore different strategies for acquisition and drive growth from swift testing and improvements. We hope you are familiar with user acquisition methodologies and practices, and more importantly, we hope you have a strong sense of ownership and motivation, and can work with cross-functional teams to drive collaborative solutions.

Our Design Hub / Marketing area is looking for a high-performing intern that will support team projects and initiatives for the whole Latin America Region through outstanding designs and creative thinking. As a Design Intern, you will be involved in every aspect of the product development process, from brainstorming the next product feature to tweaking pixels right before launch. You will be expected to utilize your full range of graphic design and visual design skills.

This team dedicates to have a good level of understanding of the accounting records, make anaylisis of the financial statements, Balance, General ledger, purchase books, among others. This information will be used to prepare the tax returns. The intern will need to make the first review of the accounting books, identify gaps of information and request it to the stakeholders. The person will made the reconciliations the tax accounts. Didi is in process to create a per diem policy, documents needed and proper support for it. The intern will be supporting the creation of this policy and its proper implementations.

Acerca del trabajo: La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

La función principal de un Farmer es desarrollar y mantener un portafolio de restaurantes para tener un desempeño destacado dentro de la plataforma de DiDi Food. Un farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes asociados. El Farmer debe lograr un buen entendimiento del negocio, convirtiéndose en un asesor de los restaurantes, aportando con visión estratégica a la mejora de su desempeño. Por medio de una excelente atención al cliente debe lograr el mantenimiento de relaciones comerciales exitosas a largo plazo.

Being part of the Key Account team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a team, responsible fot the launch and engagement of most important accounts of the platform in Colombia's business. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!   You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!

If you are passionate about business, data and entrepreneurship, DiDi invites you to face the great challenges of the Marketplace team as an intern. We develop data analysis, business insights and data models to develop business strategies for DiDi´s ride-hailing business. This is undoubtedly an excellent opportunity to soak up the world of business and big data-based decisions.

We are looking for a motivated, high-spirited person, with structured thinking, good communication, good interpersonal relationships and, of course, a person that is super analytical.   To be successful in the position, you must have knowledge about data environments, SQL, Python, storytelling, be able to understand and deconstruct problems, bringing solutions and suggesting paths to improve user experience.   This position will be responsible for analyzing metrics and variables related to user experience on the platform. In the team, you will have a very close contact with Product teams in both Brazil and China - but you may also have contact with other local teams such as Marketing, Operations teams, BI etc.