Estamos procurando um analista de operações sênior centrado no cliente para se juntar a nós na equipe Entrega. Nossa missão é construir a melhor experiência para nossos usuários e impulsionar o crescimento estratégico e sustentável. Nesta função, você trabalhará em projetos estratégicos multifuncionais e será responsável por dar suporte a análises de dados que ajudarão a moldar nossa estratégia de negócios. Isso inclui criar hipóteses de negócios, testá-las e desenvolver soluções para melhorar nosso...

Estamos em busca de um Gerente de Operações apaixonado por desafios, altamente organizado e focado em resultados. Se você tem experiência no gerenciamento de fornecedores externos e equipes de campo, esta é a oportunidade perfeita para você! Aqui, você terá a chance de liderar com impacto, otimizar fluxos de trabalho e usar suas habilidades analíticas para melhorar continuamente nossos processos. Buscamos um profissional que saiba impulsionar a eficiência operacional e o desempenho das equipes, além de ser um grande facilitador na colaboração entre departamentos. Se você tem experiência em...

The User Operations Senior Analyst role offers a unique opportunity to drive growth in one of the fastest-growing companies, specifically in an exciting & booming new business line. This data-driven position requires a blend of analytical thinking and interpersonal skills to effectively manage the user base and influence behavior. 

La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de ventas.

Acerca del trabajo: La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales. El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel medio / alto. Por esto buscamos personas con un amplio conocimiento del mercado y excelentes habilidades de...

We are incubating a new motorcycle venture based in Mexico, focused on delivering exceptional quality at an accessible price point. This new brand is committed to making reliable, well-designed motorcycles available to a broad range of riders. With a strong focus on engineering excellence, durability, and rider satisfaction, the company is building a product offering that combines performance and value. Driven by a passion for two-wheel mobility, we believe great motorcycles should be within reach for everyone.

Our Sales Coordinators will work in DriverLab’s team, focused on innovation projects for our drivers.   Being part of the DriverLab team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever.   This role based on developing new partnerships, coordinating the sales vertical in a new region, leading the acquisition and the partnership development, through the deal with gas stations to join the new 99’s marketplace: 99Abastece. Be prepared for a fast paced, challenging and joyful environment.  

La función principal de un ejecutivo comercial es prospectar nuevos clientes mediante un estricto trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de clientes potenciales.  El ejecutivo comercial debe de planificar y ejecutar estrategias persuasivas para lograr afiliar a las mejores cuentas dentro del mercado y a la vez trabajar de la mano con la gerencia de nivel...

La función principal de un City Key Account (CKA) Farmer es desarrollar y mantener un portafolio de cuentas clave para que tengan un desempeño destacado dentro de la plataforma de DiDi Food. Un City Key Account Farmer debe buscar una colaboración ganar - ganar para todas las partes involucradas y así lograr un crecimiento rentable para DiDi y los restaurantes/marcas asociados.  

From day one you'll find a rich, collaborative, global culture where your responsibilities will have a direct impact on the company's strategy and growth. Being part of the Passenger Growth Team will give you the unique opportunity to be responsible for pushing the sustained growth of the DiDi Mobility riders platform while adding value to the marketplace across SSL (Spanish Speaking Latinamerica) region.  

En Didi Fintech, tenemos la misión de brindar empoderamiento financiero a mas personas y comunidades en todo el mundo. Estamos haciendo que los servicios financieros digitales sean más accesibles y brindamos mejores formas para que los usuarios ganen, crezcan y gasten su dinero. Únete a nosotros, ya que ayudamos a nuestros usuarios a crear la tecnología que facilita mejor las finanzas. Incorpórate a Didi, Call Center de Cobranza, estamos en búsqueda de tu talento para integrarlo a nuestro equipo de trabajo, ocupando el puesto de Post Loan Supervisor para el área de cobranza.

Our B2B team is responsible for developing and scaling our enterprise mobility solutions, enabling businesses to optimize corporate travel and employee transportation through innovative ride-hailing services. We operate in a fast-paced, data-driven environment where analytical insights and structured processes drive our strategy and execution.  

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados. O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.  

A função principal do nosso time de pós-vendas é desenvolver e manter nosso portfólio de postos de gasolina para obter um bom desempenho dentro da plataforma do 99Abastece. O farmer deve buscar uma colaboração ganha-ganha para todas as partes envolvidas, visando alcançar um crescimento rentável para a 99 e para os postos de gasolina associados. O Farmer deve adquirir um bom entendimento do negócio, tornando-se um consultor para os postos, contribuindo com uma visão estratégica para melhorar seu desempenho. Através de um excelente atendimento ao cliente, deve-se manter relacionamentos comerciais bem-sucedidos a longo prazo.  

O Especialista de Vendas Internas (Representante de Desenvolvimento de Vendas - SDR) é responsável por envolver clientes potenciais por meio de canais de prospecção, qualificar leads e contribuir diretamente para o crescimento da nossa base de clientes. Esta posição desempenha um papel fundamental no pipeline de vendas, iniciando conversas significativas, compreendendo as necessidades dos clientes e repassando leads qualificados para a equipe de vendas ou de contas. Estamos em busca de indivíduos resilientes, motivados e curiosos, que se destacam em ambientes dinâmicos e são motivados por resultados.

The Inside Sales Operations Manager will oversee the day-to-day execution of inbound and outbound customer engagement efforts within the Customer Experience (CX) department. This role will focus on supporting user acquisition, driving engagement, and improving operational efficiency through structured campaigns. The ideal candidate will have experience in sales operations, outbound sales strategy, and process optimization within a dynamic and customer-focused environment.  

Incorpórate a DIDI Cobranza, estamos en búsqueda de talento para integrarlo al equipo de trabajo, ocupando el puesto de BPO Post Loan Team Leader.

The Senior Analyst for Inside Sales Operations will play a critical role in enabling data-driven decision-making, improving sales processes, and supporting the execution of key operational strategies. This individual will be responsible for developing performance dashboards, executing detailed sales analyses, supporting CRM implementation and optimization, and acting as a strategic advisor to the Director of Inside Sales Operations. The ideal candidate is analytical, tech-savvy, and passionate about driving efficiency and clarity in fast-paced commercial environments.  

DiDi Finance is a safe, reliable Fintech services platform which empowers users through faster, easier, and better ways to earn, grow and spend their money. Through our flagship products, DiDi Loans, DiDi Card and DiDi Pay, we are committed to explore innovative Fintech offerings by supporting wealth management and payment solutions to better serve drivers, passengers and partners within the mobility ecosystem to make secure and reliable Fintech products available for every hardworking person who strives for a better life.

Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Mexico and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!

Being part of the Driver Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of user-centric, analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in Spanish Speaking LatAm. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment! Driver Growth Operations team members are very important for the expansion and sustainability of the business. The ideal candidates for our opening roles should have very strong analytical skills (e.g. Python, R, SQL, etc.) and feel comfortable transforming insights into business...

This position is part of our CX Center of Operations team, where you will join a diverse, multinational group responsible for:a) Enhancing automated solutions through intelligent channel strategies and continuous improvementb) Reducing the effort of users to contact us, by defining the right Help center, IVR and channel solutions.  In this role, you will focus primarily on our Fintech business, work closely with cross-functional teams and build strong relationships with key...

Team Overview As a DiDi Safety Operations Specialist, your main responsibility will be managing escalations, intense situations and potentially time-sensitive cases. In addition to this, you will be actively working with the Incident Response Team reviewing cases and performing case studies to ensure DiDi’s internal processes are continuously improving.  

The Finance Business Partner Team plays a pivotal role in DiDi’s strategic decision-making by acting as an advisor to the business across the Spanish-speaking LATAM (SSL) region. Working in close collaboration with Financial Planning & Analysis (FP&A), the BP team bridges finance and operations—turning data into actionable insights that drive performance and growth. By partnering with and operational teams (among others), the BP team ensures financial discipline while optimizing resource allocation, investment decisions, and mid/long-term strategy. Through forecasting, scenario modeling, and business performance analysis, the team enables agile, data-driven decision-making across the region

The team is responsible for customer funds operation. Work closely with HQ Customer Fund Management team, Finance team and Treasury team. Ensure the safety of customer fund by performing fund reconciliation and dealing with the finding difference. Responsible for liquidity management and cash planning for customer funds. Facilitate funding transfer within Mexico. Work closely with product and technical team to build up the automatic fund management platform system and achieve high efficient and safe fund management procedure.

Supporting the UK director and managing the day to day finances

We are looking for a highly organized and results-driven Operations Manager to oversee and optimize BPO teams. This role requires strong leadership, workflow management, and data analysis skills to enhance team efficiency and performance. The ideal candidate will have experience in managing outsourced teams, driving process improvements, and collaborating across departments to ensure smooth operations.

We are looking for a data-driven and detail-oriented Operations Manager to oversee and optimize B2B service quality on our platform. This role focuses on monitoring and improving key service metrics such as cancellation rate, ensuring a seamless experience for both customers. The ideal candidate will have strong problem-solving skills, and experience in service governance to drive continuous service improvement.

We are looking for an Operations Manager to drive the growth and success of our merchant base. The ideal candidate is analytical, results-driven, and experienced in leveraging data insights to enhance partners performance. You will work closely with cross-functional teams to develop and implement strategic initiatives that improve merchant supply quality and drive sustainable growth.

Are you passionate about using data to drive strategic decisions, improve operational efficiency, and enhance customer experience? Do you thrive in fast-paced environments where your leadership makes a direct impact? If so, DiDi Tu Negocio is looking for you! We’re seeking a highly accountable and data-driven Operations Manager. In this role, you’ll own high-impact initiatives, leveraging analytics to shape business strategies, streamline processes, and drive sustainable growth. As a key player in our team, you’ll lead...

La función principal de un City Key Account Hunter es prospectar nuevas cuentas clave a través de un riguroso trabajo de campo, constantes reuniones cara a cara, llamadas en frío y otros medios que promuevan y generen el interés de potenciales clientes. El City Key Account Hunter debe tener conocimiento del mercado y sus drivers, e identificar las principales necesidades de cada cuenta para planificar y ejecutar estrategias persuasivas que le permitan adquirir las mejores cuentas del mercado, logrando la confianza que les permita asociarse y...

Being part of the KA Strategy team for LatAm will place you in a challenging workplace full of exciting projects with different teams and on different countries. You will be working cross-functionally to help us achieve ambitious growth goals while increasing the profitability of our portfolio. Inside KA Strategy you will find a team evolving constantly, adapting to markets while ensuring reporting, strategy and analysis are all simultaneously developed.

Being part of the Growth Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer centered analytical thinking & inter-personal ability. You will have the opportunity to work in a tight team, where you will build and run DiDi's business across all Spanish Speaking LATAM (SSL). Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!  

Being part of the Operations team will give you the unique opportunity to help drive growth in one of the fastest growing companies ever. This data driven role calls for a rare combination of consumer inspired analytical thinking & interpersonal ability. You will have the opportunity to work in a tight team, where you will launch, build and run DiDi's business in LatAm and nearby regions. Be prepared for a hectic, fast paced and challenging environment. Never a dull moment!   You will be constantly seeking solutions that scale, while overseeing the growth of our business. Your processes and projects will directly contribute to DiDi growth in LATAM!  

Our Customer Experience area is a key to deliver a great experience to our customers. As a CX & Relationship Sr Specialist you will be in charge of working with multiple business stakeholders in order to deploy cross functional projects, analysis and solutions oriented to improve our drivers experience as well drive efficiency for our business, generating impact for thousands of people! You will be accountable for the continuous improvement process in CX and at the same time responsible for drive data analysis and data management of CX. High speed towards implementation and constant learning will be key part of this journey. As a CX & Relationship Sr Specialist you will be working directly with the CX & Relationship Manager for Brazil region managing our...

The Senior CX Ops Specialist is responsible for designing and managing the service and customer experience framework. Additionally, they lead CX projects, ensure the progress of OKRs under their responsibility, and support the technical development of CX Fintech Team.

We’re looking for a highly motivated Marketing Intern to join our team for a 6-month internship. This is an exciting opportunity to gain hands-on experience in digital marketing, content creation, campaign execution, and data analysis. You’ll work closely with our Marketing team to help deliver impactful campaigns that drive engagement and brand awareness in the ANZ region. This internship is designed for students or recent graduates who want to gain real-world experience in a fast-paced tech environment and develop marketing skills that will set them up for success in the industry.

The Financial Institution Business Development (FIBD) team focused on payments plays a critical role in shaping and managing strategic partnerships with banks, payment providers, and other financial stakeholders. Our mission is to enhance the company’s payment capabilities, ensuring a seamless, secure, and efficient transaction experience for our customers across multiple business units, including ride-hailing and 99Pay. As part of the online payments vertical, we work closely with acquirers, issuers, card schemes, and alternative payment providers to optimize payment operations, expand local payment acceptance, reduce costs, and drive innovation. Collaboration with internal stakeholders—such as risk, compliance, legal, treasury, and product teams—is key to...

The Passenger Growth Operations team at DiDi is responsible for driving sustainable growth by optimizing acquisition, conversion, and retention strategies. We focus on maximizing efficiency in the passenger funnel, ensuring high-quality users with strong long-term value (LTV). As a Senior Analyst, Passenger Acquisition, you will play a key role in expanding our user base by designing and executing data-driven strategies to attract new passengers for 9 different countries across SSL (Spanish Speaking Latam). This role requires a strong analytical mindset, deep understanding of growth levers, and ability to work cross-functionally with marketing, product, and operations...

You will be part of our Field Strategy – Goal Setting and Tactics team, leading key initiatives to drive growth across Latam. The Goal Setting and Tactics team is responsible for developing tools and processes that guide the commercial team toward achieving our annual goals. In this role, you will collaborate with a team of Orangers and influence key stakeholders to create a positive impact on our results. This data-driven position requires a unique blend of strategic business...

Estamos em busca de uma pessoa que tenha curiosidade e vontade de aprender sobre os hábitos de consumo do universo de pagamentos digitais e agregue o time de Payments! Você vai colaborar diretamente com equipes multifuncionais, participando de iniciativas de pesquisa quantitativa e qualitativa, sempre buscando uma compreensão profunda da nossa marca, dos nossos usuários, prevendo tendências futuras e identificando oportunidades.

We are a passionate, globally connected CX Culture team operating in a fast-paced and innovative environment. Our team is dedicated to reimagining employee experience and internal engagement, blending high expertise with a spirit of experimentation and fun. Working across diverse cultures and global teams, we embrace dynamic challenges and foster a collaborative atmosphere where creativity and strategic thinking drive impactful CX transformations.

CX IBG (our international customer experience area ;]) is a key to deliver a great journey to all customers. Our team is dynamic, multicultural, diverse and full of passionate people whose mission is to deliver a WOW service to our clients all over the world. The CX Global Strategy senior analyst will work together with the CX Senior Leadership to help defining the CX Global Strategy, contribute in innovative and structured projects on the department all over the world. We seek for a proactive individual with strong analytical and communication skills who can deeply analyze data, formulate and test hypotheses, generate key insights, design and implement initiatives, and collaborate with stakeholders to develop impactful strategies. 

We are looking for an execution oriented person, with great data skills, to be part of one of the most amazing start-ups in the Food category across LATAM. As a Pricing Manager, you will be responsible for designing, planning and executing the strategic initiatives that will help us bring the best value proposition to our couriers. In this role, you will lead several projects in which you will need to interact and collaborate with cross-functional teams like Product, Supply Growth, Strategy & Planning, Marketing, among other teams. In addition, you will need to have a strong sense of ownership and excellente stakeholder management to align with our senior leadership on the...

Are you passionate about transforming data into powerful business strategies? Do you thrive in fast-paced environments where your insights drive key decisions and fuel growth? If so, DiDi Tu Negocio is looking for you! We’re seeking a highly accountable, data-driven Senior Operations Analyst to join our team. In this role, you’ll leverage analytics to shape product priorities, improve operations...

99Abastece is a breakthrough initiative developed inside DriverLab innovation hub, focused on creating solutions to increase driver rentability and satisfaction. Being a innovative enviroment, candidates must have excellent analytical and problem-solving skills, being a critical independent thinker with a hands-on behaviour.

A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99. Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.

As a Commercial Planning Analyst, you will play a key role in supporting the growth and operational efficiency of the business.  You’ll work closely with the sales team and cross-functional partners, leveraging data and market insights to drive decision-making and support the execution of strategic initiatives. This role demands an analytical mindset, innovative thinking, and a proactive approach to problem-solving and process improvement. Your contributions will directly impact the development of sales targets, the tracking of performance, and the launch of new initiatives.

A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99. Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.

A principal função da nossa equipe de vendas é desenvolver e expandir nosso portfólio de contas, garantindo que eles tenham um bom desempenho na plataforma 99. Através de um excelente atendimento ao cliente e de uma abordagem consultiva, o executivo de vendas deve estabelecer e manter relacionamentos comerciais bem-sucedidos e de longo prazo.